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CHAPTER 12 TROUBLESHOOTING

12-1

CHAPTER 12
TROUBLESHOOTING

Overview

This chapter describes procedures for troubleshooting problems you may
encounter with Brother print servers, and is divided into the following
sections:

1. Installation Problems

2. Intermittent Problems

3. Protocol-Specific Troubleshooting

If you would like to know general problem, access Brother Homepage
(http://www.brother.com/).

Installation problems

If you cannot print to print server after you install it, check the following:

1. Make sure that the printer is powered on and the print server is securely

connected to the printer. Also make sure that the printer is on-line and
ready to print.

2. Verify that the connection between the printer and the print server is

good by running the self-test as described in the Quick Setup Guide. If
the test still fails, try:

- If you have an external Brother print server which connects to the printer

via a parallel port, make sure that the parallel port is enabled on the
printer (setting the printer to AUTO interface mode will achieve this).
The print server parallel interface is compatible with most PC interfaces,
so if you can print directly to the printer from a PC, you should also be
able to print from the print server.

- If you have an internal print server make sure that the Extended I/O

interface is enabled on the printer. If the printer is in AUTO interface
mode it will switch between parallel, BIO (Extended I/O) and the serial
interface automatically.

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Summary of Contents for NC-series

Page 1: ...Brother Multi Protocol Print Server NC series USER S GUIDE ...

Page 2: ... trademarks or trademarks of respective companies Compilation and Publication Under the supervision of Brother Industries Ltd this manual has been compiled and published covering the latest product descriptions and specifications The contents of this manual and the specifications of this product are subject to change without notice Brother reserves the right to make changes without notice in the s...

Page 3: ...uring the Brother Print Server Queue Server Mode in Bindery emulation mode using PCONSOLE and BRCONFIG 1 8 Configuring the Brother Print Server Queue Server Mode in NDS mode using PCONSOLE and BRCONFIG 1 10 Configuring the Brother Print Server Remote Printer Mode using PCONSOLE and BRCONFIG 1 13 The following steps apply to configuring a remote printer with NDS support on NetWare 4 1x systems 1 13...

Page 4: ...Configuration 3 1 Configuring an IP address for the Print Server 3 3 Changing the IP Address using the BRAdmin32 application 3 3 Changing the IP Address using the ARP command 3 5 Windows NT Print Queue Configuration 3 6 Windows NT 4 0 Print Queue Configuration Printer Driver already installed 3 6 Windows NT 4 0 Print Queue Configuration Printer Driver not installed 3 7 Windows NT 3 5x Print Queue ...

Page 5: ...ding a second Network Direct Print Port 5 7 LAN Server Warp Server Configuration 5 8 Server Configuration 5 8 Workstation Configuration 5 8 CHAPTER 6 APPLETALK NETWORK CONFIGURATION 6 1 AppleTalk 6 1 Macintosh Configuration 6 2 Operation 6 2 How to Select the Print Server 6 2 Printing Binary Graphics 6 3 Changing the Configuration 6 4 CHAPTER 7 WINDOWS NT DLC LLC CONFIGURATION 7 1 Configuring DLC ...

Page 6: ...upervisor Configuration Notes 8 6 ULTRIX Configuration 8 7 Installation on Other Host Computers 8 9 Changing the Configuration 8 9 CHAPTER 9 BANYAN VINES NETWORK CONFIGURATION 9 1 Necessary items to use an Brother print server on a VINES network 9 1 A File Server User Console 9 1 B File Server Queue Configuration 9 3 C Print Server Configuration Using BRAdmin 9 5 D Print Server Configuration Using...

Page 7: ...eral Information 11 1 What this Chapter Covers 11 2 Installing the BIP Software on a Windows 95 98 NT4 0 11 2 Adding a Second Brother Internet Port 11 5 Configuring the Remote Print Server 11 5 Print Server Configuration Checklist 11 5 Using BRAdmin or BRAdmin32 to Configure the Print Server 11 6 Using a Web Browser to Configure the Print Server 11 7 Using the Console to Configure the Print Server...

Page 8: ...y A 1 General Commands A 1 General Server Commands A 3 LAT Commands A 6 TCP IP Commands A 6 NetWare Commands A 7 AppleTalk Commands A 8 Banyan VINES Commands A 8 NetBIOS NetBEUI Commands A 9 Internet Print Commands A 9 DLC commands A 9 Appendix B Using Services lpd Plus A 10 Appendix C Reloading the Print Server Firmware A 13 General A 13 Downloading from BRAdmin32 on the Windows 95 98 NT4 A 13 Do...

Page 9: ...ations Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received includi...

Page 10: ...950 EMC EN 55022 Class A EN 50082 1 following the provisions of the Low Voltage Directive 73 23 EEC and the Electromagnetic Compatibility Directive 89 336 EEC as amended by 91 263 EEC and 92 31 EEC Issued by Brother International Europe Ltd European Technical Services Division EMC Notice Warning This is a Class A product In a domestic environment this product may cause radio interference in which ...

Page 11: ...ols Network Operating System compatibility Digital Equipment Corporation networks including PATHWORKS and DECprint Server UNIX systems that support either the Berkeley lpr lpd printing protocol printing to a raw TCP port Novell Netware V2 15 or above V3 xx or V4 xx including support for NetWare Directory Services NDS AppleTalk Phase 2 Windows NT4 0 and NT3 5x IBM LAN Server V4 0 or above or any ea...

Page 12: ...int queue and the jobs are then spooled either directly or in the case of remote printer mode via an intermediate print server to the appropriate Brother print server Brother s original BRAdmin application has now been replaced with the BRAdmin32 application This offers enhanced Netware support The system administrator can now create both Bindery and NDS based queues in a single environment withou...

Page 13: ... DOS BRCONFIG utility Installing the BRAdmin software For Windows 3 1 users Note The BRAdmin32 application will not run on Windows 3 x systems 1 Insert the Print Server Configuration Utility for Windows 3 1 diskette into your disk drive 2 Choose Run from the File menu in the Program Manager 3 Type the drive name where you inserted the supplied disk and SETUP in the box for example A SETUP Choose t...

Page 14: ...t already selected select Queue Server mode b Click on the Add Queue button BRAdmin32 users click the Change Bindery Queues button BRAdmin users Click on Create to create a new queue and type in the desired queue name on the desired file server or you may select an existing queue BRAdmin should automatically find all Netware file servers in your network and display their names in the File Server b...

Page 15: ...t Queue Server mode b Select the correct NDS tree and NDS context you can manually enter this information or by clicking on the down arrow by the side of NDS tree and the Change button by the side of NDS Context you can let BRAdmin32 display your choices automatically Once you have specified this information click on the Change NDS queues button c In the Netware Print Queues screen select the appr...

Page 16: ... the print queue volume Change the directory context if necessary then select the desired volume from Available Objects and click OK Click Create to create the print queue 7 Change context if required and then double click the name of the printer you created in step 3 8 Click Assignments and then Add 9 Change context if necessary and select the print queue you created in step 5 10 Click Configurat...

Page 17: ...d for a password the default password is access Now select the NetWare tab 18 Select Queue Server as the operating mode Note The same service assigned by Netware server name cannot be used for both queue server mode and remote printer mode Note If you want to enable queue server capabilities on services other than the default NetWare services you must define new services that are enabled for NetWa...

Page 18: ...If necessary change the directory context Select the printer you created and click OK Note the number of the printer as you will use this later then click OK 7 Select the desired Context that will contain the default print queue and then click on Object and Create to get New Object menu 8 Select Print Queue and then OK Make sure that Directory Service Queue is selected and then type in a name for ...

Page 19: ...sole and then reload it in order for the changes to take effect Configuring the Brother Print Server Queue Server Mode in Bindery emulation mode using PCONSOLE and BRCONFIG As an alternative to Brother s BRAdmin applications or the Novell NWADMIN Netware 4 1x systems only you can use the standard Novell PCONSOLE utility in conjunction with Brother s BRCONFIG program to set up your print queues Not...

Page 20: ... shown a list of current print servers Press the INSERT key to create a new entry type in the Netware print server name BRO_xxxxxx_P1 by default where xxxxxx is the last six digits of the Ethernet address and press ENTER Return to the main Available Options menu by pressing ESCAPE 9 Select the Print Queue Information NetWare 3 xx or Print Queues NetWare 4 1x menu option to see list of configured p...

Page 21: ...n and press ENTER again This will force the print server to rescan the available file servers for new queue entries Alternatively use the BRCONFIG or TELNET command SET NETWARE RESCAN to make the print server rescan for file servers Configuring the Brother Print Server Queue Server Mode in NDS mode using PCONSOLE and BRCONFIG 1 Make sure that you are logged in as ADMIN in NDS mode on the NetWare 4...

Page 22: ...e Available Options menu 12 Press INSERT and enter a descriptive name for the printer 13 Press ESCAPE and go back to the Available Options menu 14 Select Print Servers and select the name of the printer server that you entered in Step 4 15 Highlight the Printers option in the Print Server Information menu 16 Press INSERT and select the name of the printers you entered in Step 17 Press ESCAPE sever...

Page 23: ...browser by connecting to the Brother print server using the TCP IP protocol and selecting the Netware protocol configuration 19 Use the BRCONFIG command or TELNET command SET NETWARE RESCAN to force the print server to rescan for file servers or power cycle the printer Note The same services assigned by Netware print server names cannot be used for both queue server mode and remote printer mode No...

Page 24: ...ue name with NetWare 4 1x you will also be asked for a volume name press INSERT and select the appropriate volume and press ESCAPE to return to the main menu The following steps apply to configuring a remote printer with NDS support on NetWare 4 1x systems 6 a Select Print Servers from the PCONSOLE menu and then select the name of the PSERVER NLM on your host computer b Select Printers c Press INS...

Page 25: ...figuration Select any Not Installed printer and press Enter Remember the number of this printer since it will be used later in the configuration process c If desired type in a new name for the printer d Go to Type press ENTER highlight Remote Other Unknown and press ENTER again The other settings in this menu are not required e Push ESCAPE and save the changes f Push ESCAPE and select Queues Servi...

Page 26: ...sing BRCONFIG 7 a Insert the Brother Print Server Software diskette in Drive A of your PC and type A BRCONFIG b Select the Brother print server from the list of print servers When you get the message that the print server is connected press the ENTER key and type Where the default password access in response to the prompt the password will not echo and then press the ENTER key again in response to...

Page 27: ...rvices assigned by Netware print server name cannot be used for both queue server mode and remote printer mode You must now unload the PSERVER NLM from your NetWare file server console and then reload it in order for the changes to take effect Testing the Print Queue Test the queue by using the NetWare DOS nprint command C nprint c autoexec bat q queuename where queuename is one of the print queue...

Page 28: ...the need for any special software on the host computer Brother Print Servers also support gateways for communications with hosts on remote networks For special applications raw TCP ports are also available Brother print servers pre configured to run on a TCP IP network with a minimum of setup The only mandatory configuration the print server is the allocation of an IP address Note For setting the ...

Page 29: ...ervers Binary services pass data through unmodified and are therefore required for PCL or PostScript rasterized graphics printouts Text services add a carriage return at the end of each line for proper formatting of UNIX text files which end in linefeed and do not have carriage returns The text service can also be used for non rasterized graphics such as ASCII PostScript graphics or many types of ...

Page 30: ...service name rp of TEXT_P1 for printing text files to a Brother printer through spool directory usr spool lpd laser1 If you are printing binary graphics files you would use the service BINARY_P1 instead of TEXT_P1 Note The rm and rp options are not available on all UNIX systems so if necessary check your documentation or man pages to determine the equivalent options Users of Berkeley compatible UN...

Page 31: ... do not matter Line printer name user selectable Remote system name the print server name must match what is in hosts file or use print server IP address Remote printer queue Printserver binary or text service name e g BINARY_P1 or TEXT_P1 Remote Printer is on a BSD System Yes IBM RS 6000 AIX Configuration The RS 6000 AIX operating system uses the smit program to set up the remote printer The proc...

Page 32: ...ntserverservice as described above Make sure that the Printer Server OS is set to BSD the default setting and click Add Note that we recommend that you use the etc hosts file for the printer name rather than NIS or other name services Also note that due to a bug in the Sun lpd implementation on Solaris 2 4 and earlier releases you may experience problems printing very long print jobs If this is th...

Page 33: ... this section for options as the remote system printer name accept the defaults for other questions TGV s Multinet TGV s Multinet requires you to run the MULTINET CONFIGURE PRINTERS command then use the ADD command to add a printer specifying the print server IP address a protocol type of LPD and one of the service options described at the beginning of this section as the remote print queue Wollon...

Page 34: ...host computer you will need to do so now the printer setup utilities in HP UX AIX Solaris 2 xx and other systems will automatically create the spool directory The lpd spool directory is usually located in the usr spool directory check with your system manager to see if the location is different for your system To create a new spool directory use the mkdir command For example to create a spool dire...

Page 35: ...rogrammed into the card print server k Other SNMP based management utility These configuration methods are described in the following paragraphs Note The IP address you assign to the print server must be on the same logical network as your host computers if it is not you must properly configure the subnet mask and the router gateway Using the printer front panel to allocate an IP address printers ...

Page 36: ...s the six digits of the Ethernet address If you cannot find your server name select the Device menu and choose Search Active Devices you can also press the F4 key and try again 3 Select the print server that you wish to configure and double click it You will be asked for a password The default password is access 4 Select the TCP IP tab and set the IP address Subnet mask and Gateway as needed 5 Cli...

Page 37: ...ed IP address you will see the Brother print server in the device list Using DHCP to Configure the IP address Dynamic Host Configuration Protocol DHCP is one of several automated mechanisms for IP address allocation If you have DHCP Server in your network typically a Unix Windows NT or Novell Netware network the print server will automatically obtains its IP address from DHCP server and register i...

Page 38: ...ase you will not need to use the ARP command The ARP command only works once For security reasons once you have successfully configured the IP address of a Brother Print Server using the ARP command you can not use the ARP command again to change the address The print server will ignore any attempts to do this If you wish to change the IP address again use a Web Browser TELNET using the SET IP ADD...

Page 39: ... information BOOTP is usually started up via the etc inetd conf file so you may need to enable it by removing the in front of the bootp entry in that file For example a typical bootp entry in the etc inetd conf file would be bootp dgram udp wait usr etc bootpd bootpd i Note Depending on the system this entry might be called bootps instead of bootp In order to enable BOOTP simply use an editor to d...

Page 40: ...xecuting the VMS NCP command SHOW KNOWN CIRCUITS and the Ethernet address of the print server which you can get either from the label on the print server or via the printer configuration page To do this on a printer that has an LCD panel take the printer off line by pressing the SEL button press and hold down the SHIFT button then press the UP arrow button until PRINT CONFIG is displayed press the...

Page 41: ...net mask is the desired subnet mask you wish to assign to the print server check with your network manager for the subnet mask to use For example Local SET IP SUBNET 255 255 255 0 If you do not have any subnets use one of the following default subnet masks 255 255 255 0 for class C networks 255 255 0 0 for class B networks 255 0 0 0 for class A networks f The leftmost group of digits in your IP ad...

Page 42: ...r to the Troubleshooting chapter for additional information To print to the print server from UNIX use the standard lpr command with the P option to specify the queue name For example to print the file TEST on the queue laser1 you would type lpr Plaser1 TEST Some AT T based UNIX systems such as SCO and HP UX use the standard lp command instead of lpr In these cases use the d option instead of P to...

Page 43: ...ble general access use the command SET IP ACCESS ALL Raw TCP ports The Brother range of print servers provide a raw TCP port capability that can be used by any application that can open and send data to a TCP port The port number is 9100 238C hex The ports pass data through unmodified so there is no TELNET interpretation provided When using the raw TCP ports make sure that TELNET interpretation is...

Page 44: ...ndows NT TCP IP Configuration If you have not already done so install the TCP IP protocol onto your Windows NT system This is done via the Network icon in the Control Panel window of the Windows NT system the Control Panel is in the Main window on NT 3 5x systems or use the Start button on NT 4 0 to access the Settings Control Panel menu NT 3 5x systems a Go into the Control Panel and run the Netw...

Page 45: ... option and add the host IP address subnet mask and gateway address Consult your system manager for these addresses If you are not directly connected to the Internet you may assign any arbitrary Class C address in the form aaa bbb ccc ddd where aaa is any number from 192 to 223 bbb and ccc are any number from 0 to 255 and ddd is any number from 0 to 254 for example 192 189 207 3 Click OK twice to ...

Page 46: ...o communicate with the Brother print server As the default IP address of Brother print servers is 192 0 0 192 the print server will probably be incompatible with the IP address numbering scheme on your network If you are not using DHCP BOOTP or RARP you will probably want to change the IP address There are two ways that you can do this from within BRAdmin32 1 use the TCP IP protocol and let BRAdmi...

Page 47: ...lick the Setup Unconfigured Device button 4 Input the IP address Subnet mask and Gateway If needed of your print server Note You can find the MAC address on the serial number label on the print server itself or you can see it by printing the configuration page Refer to the Quick Setup Guide for information on how to print the configuration page on your print server NC 2100h users should note that ...

Page 48: ...s external interfaces which connect to the parallel interface have a black button recessed into the rear of the unit Press this button to print out a configuration sheet If you get the message The arp entry addition failed try pinging a known device on the network using the command ping ipaddress where ipaddress is the IP address of that device Note You must be on the same Ethernet segment that is...

Page 49: ...ave Windows NT 3 5 or 3 51 skip to the Windows NT 3 5x section If you have already installed the appropriate Brother printer driver do the following 1 Click on Start then select Settings Printers to display the currently installed printer drivers 2 Double click the printer driver you wish to configure and select Printer and then Properties 3 Select the Ports tab and click on Add Port 4 Select LPR ...

Page 50: ...inter Driver not installed Note If you have Windows NT 3 5 or 3 51 skip to the next section 1 Go to the Start button choose Settings and then select Printers Double click the Add Printer icon to get the Add Printer Wizard Click Select My Computer Not Network Printer and click on Next 2 Select Add Port select LPR Port LPR Port will not be displayed unless you install the Microsoft TCP IP Printing p...

Page 51: ...s select Keep Existing Driver if it does not this step will be skipped and then click on Next 8 If desired change the name of the then click on Next 9 If desired make the printer shared so other users can access it and select the operating system s that these other computers will be running Click on Next 10 Select Yes when you are asked Would you like to print a test page Click on Finish to comple...

Page 52: ... wish to assign to the print server in the Name or address of host server providing lpd box If you have edited your HOSTS file enter the name associated with the print server instead of an IP address 10 Type in the print server service name in the Name of printer on that Machine If you do not know which service name to use enter BINARY_P1and then click on OK Note Refer to Chapter 2 TCP IP for more...

Page 53: ...ur printer does have an LCD display use the front panel buttons to configure the IP address as described in the Quick Setup Guide arp s 192 189 207 77 00 40 17 00 ed d6 temp Substitute the IP address of the Brother Print Server that you wish to use and replace 00 40 17 00 ed d6 with the actual Ethernet hardware address of the Brother Print Server which can be found on the label affixed to the bott...

Page 54: ...an IP address from any one of these IP address allocation systems in which case you will not need to use the ARP command The ARP command only works once For security reasons once you have successfully configured the IP address of a Brother Print Server using the ARP command you can not use the ARP command again to change the address The print server will ignore any attempts to do this If you wish ...

Page 55: ...t appear the problem does not affect Warp Connect or LAN Server This problem is fixed via a patch available from IBM You will get the Settings window Enter the following LPD server The Brother print server name from the HOSTS file or its IP address LPD printer For most applications use the Brother print server binary service BINARY_P1 However if you are printing text files from the DOS or OS 2 com...

Page 56: ...ONFIG SYS servername alias Where servername is the name of the file server and alias is the alias name that you specified during this configuration process This should print the CONFIG SYS file on the printer Note that if you selected a binary service as the LPD printer name the lines will be staggered don t worry about this because normal DOS Windows and OS 2 applications will print OK 5 The Brot...

Page 57: ... share resources with other PCs on the network without the need for a central file server There are two methods of working in Windows 95 98 peer to peer printing mode One method uses the Brother LPR Port driver Brother print servers are also compatible with HP s JetAdmin compatible method LPR method This software requires the TCP IP protocol to be installed on your Windows 95 98 peer to peer compu...

Page 58: ... name will be BRO_xxxxxx where xxxxxx is the six digits of the Ethernet address If you cannot find your server name select the Device menu and choose Search Active Devices you can also press the F4 key and try again 3 Select the print server that you wish to configure and double click it You will be asked for a password The default password is access 4 Select the TCP IP tab and set the IP address ...

Page 59: ...e the original diskette in a safe place 2 Insert the backup installation diskette into the PC From the Windows 95 98 Start button select Run Then enter A SETUP and press Enter to start the Brother Network Direct Print installation program 3 Push the Next button in response to the Welcome message 4 Select Brother Peer to Peer Print LPR button 5 Select the desired directory to install the Brother Ne...

Page 60: ...dd Printer Wizard window 4 Select Local Printer when you are asked how the printers is connected to your computer and then push Next 5 Select the correct driver Click Next when you are done 6 If you have selected a printer driver that is already being used you have the option of either keeping the existing driver recommended or replacing it Select the desired option and press Next 7 Select the Bro...

Page 61: ...ct the Other radio button and then highlight Brother LPR port Click OK and enter the port name The default port name is BLP1 If you have already used this name you will get an error message if you try to use it again in which case use BLP2 etc One suggested naming scheme is to use BLP followed by the IP address of the printer For example BLP193 1 1 10 Once you have specified the Port name click th...

Page 62: ...mitation 5 Select the correct printer model click Have Disk if your printer is not listed and click on Next 6 If the driver already exists select Keep Existing Driver if it does not this step will be skipped and then click on Next 7 If desired change the name of the printer and or make it the default and then click on Next 8 Select Yes when you are asked Would you like to print a test page Click o...

Page 63: ...s busy error messages when more that one person attempts to access the print In this instance Brother have developed the Brother NetBIOS Port Monitor software which allows users to continue spooling print jobs while the printer is busy down or out of paper The port monitor will hold the jobs until the printer is again available Note The SMB over TCP IP protocol was added to Brother print servers t...

Page 64: ...recognize this There are five ways of doing this If you are unsure about the name of your workgroup or domain look in the identification tab in your network applet Use BRAdmin32 for Windows 95 98 NT 4 0 This utility can use the TCP IP protocol or Netware IPX protocol no file server necessary Use BRAdmin for Windows 3 1 this utility requires a Netware file server and the IPX protocol on your PC Use...

Page 65: ... the default password access in response to the prompt Type in anything in response to the Enter Username prompt you will then be at the Local prompt Now enter the command SET NETBIOS DOMAIN domainname EXIT Note If you are using SMB on NetBEUI with old firmware and the old NetBEUI port Monitor Use SET NETBEUI DOMAIN domainname where domainname is the name of the domain or workgroup that you are on...

Page 66: ...of print Brother server firmware Installing the Brother NetBIOS Port Monitor Note Make a backup of the Brother Network Print Software disk and use this backup for the installation process Store the original diskette in a safe place Note If you already installed a previous version of this Port Monitor software You must remove it before you install the later version 1 Insert the backup diskette into...

Page 67: ...Where print NodeName is the NetBIOS name of the Brother print server the default name is BRO_xxxxxx where xxxxxx is the last six digits of the Ethernet address and ServiceName is the service name for NetBIOS of the Print server by default it is BINARY_P1 For example BRO_002477 BINARY_P1 Note If you are using SMB on NetBEUI with old print server firmware and old NetBEUI port Monitor software you wo...

Page 68: ...r example you could call the printer Networked Brother Printer 9 Windows will now ask you if you wish to print out a test page select Yes and then select Finish You are now ready to print If necessary you can share the printer on your PC so that all print jobs are routed through your computer Windows NT4 0 2 Select Add Printer to begin the printer installation 3 Click Next when you get the add Pri...

Page 69: ...other NetBIOS port Click OK and enter the port name The default port name is BNT1 If you have already used this name you will get an error message if you try to use it again in which case use BNT2 etc Once you have specified the Port name click the OK button You will then see the Port Properties Dialog Enter the print server and port name of the printer that you wish to print to and click OK You s...

Page 70: ... following step Go to the DOS or OS 2 command prompt and enter the command NET USE LPTx NodeName ServiceName where x is the LPT port number 1 through 9 NodeName is the NetBIOS Name of the print server BRO_xxxxxx by default where xxxxxx is the last six digits of Ethernet address and ServiceName is the service name of the Print Server BINARY_P1 by default For example NET USE LPT2 BRO_002477 BINARY_P...

Page 71: ...sers to print at the same time as all other Ethernet network users AppleTalk Our AppleTalk capabilities allow a Brother printer to appear as a shareable printer node on an AppleTalk Phase 2 network The print servers broadcast information to Macintoshes on the network and automatically appear in the Chooser program of each Macintosh Brother print servers support ASCII and Binary printing Note If yo...

Page 72: ...work Control Panel on the Macintosh If the EtherTalk protocol is not selectable or the Network Control Panel does not exist you must use Apple s Network Installer software to add these capabilities Operation Once the print server is installed and the printer is powered on the Brother print server service name default is BRO_xxxxxx_P1_AT where xxxxxx is the last six digits of the Ethernet address f...

Page 73: ...cename RECEIVE ENABLED where servicename is the name of the AppleTalk service BRO_xxxxxx_P1_AT by default where xxxxxx is the last six digits of the print server Ethernet address Printing Binary Graphics Scanned images and other types of graphics are frequently saved in a format known as binary PostScript The printers require that the printer be set in a special binary mode A Brother print server ...

Page 74: ...Brother s BRAdmin applicationsto change the Print server AppleTalk name and default zone name You can also disable AppleTalk broadcasts The procedure and commands are described in Appendix A Note that name can also be changed by using the Apple LaserWriter Utility Apple Printer Utility ...

Page 75: ...rver and the sending computer Configuring DLC on Windows NT To use DLC on Windows NT you must first install the DLC protocol 1 Log into Windows NT with administrative privileges Go to the NT Control Panel and double click on the Network icon 2 On Windows NT 3 5x systems select Add Software On Windows NT 4 0 systems click on the Protocol tab and click Add 3 Select DLC Protocol and then OK You will ...

Page 76: ...inter will then print out a configuration sheet the sheet labeled Print Configuration contains all Print Server configuration information Put the printer back on line again by pressing the SEL button For internal Print Servers that are connected to a Brother printer which do not have an LCD panel refer to your printer user guide for instructions on how to print out a configuration page Brother s e...

Page 77: ... To do this on a printer that has an LCD panel take the printer off line by pressing the SEL button press and hold down the SHIFT button then press the UP arrow button until PRINT CONFIG is displayed press the SET button The printer will then print out a configuration sheet the sheet labeled Print Configuration contains all Print Server configuration information Put the printer back on line again ...

Page 78: ...tep is to create a printer using the normal operating system printer setup method The only difference is that instead of connecting the printer to the LPT1 parallel port you point it to the network port you just created Note Brother does not recommend using the DLC protocol with Windows for Workgroup 3 11 in a peer to peer configuration if the printer will be heavily used This is because jobs may ...

Page 79: ...ost computer this procedure is described in Appendix A of this manual Note that in most cases it is not necessary to change the configuration To use a Brother print server with a VMS host computer you will first need to create a LAT application port on the host A LAT application port allows a program to send and receive data over a LAT connection as if it were communicating with a directly connect...

Page 80: ...tion page Brother s external interfaces which connect to the parallel interface have a black button recessed into the rear of the unit Press this button to print out a configuration sheet Or with the SHOW SERVER command from the console You can also see this information if you have a HTTP connection to the printer using the TCP IP protocol The port name is P1 for the printer As an alternative to t...

Page 81: ... page layout If you are printing graphics or PostScript jobs you must define your form for NOTRUNCATE and NOWRAP to prevent printer errors For example to redefine the VMS default form DEFAULT you would type the following at the prompt DEFINE FORM DEFAULT NOTRUNCATE NOWRAP If you are defining a new form be sure to specify STOCK DEFAULT unless you are using a special stock and initialize the queue w...

Page 82: ...above example inserts the file NOBL TXT into the default library and then redefines the form PCL previously defined in step 4 to eliminate blank pages Note This procedure is not required for DECprint Supervisor DCPS PATHWORKS for DOS Configuration To configure the print server for PATHWORKS for DOS 1 Create a VMS queue as previously described 2 Run PCSA_MANAGER on the VMS system a Type MENU to get...

Page 83: ...r Click Connect and select the desired port e g LPT1 Click Network and select the port you chose above and type in the network path node service where node is the DECnet node name and service is the service name picked previously for example VAX LASER Click Connect the Current Printer Connection should show the port and the network path that you selected Click Close OK Close and Exit to get out of...

Page 84: ...TA53 NODE BRO_009C53 PORT P1 Do not set the LAT port as a spooled device Now go into ADMIN MSA and enter the command ADD PRINTER name QUEUE queuename DEST LTA53 where name is the name of the printer and queuename is the queue name DECprint Supervisor Configuration Notes If you want to use the Brother print server with the DECprint Supervisor software you must have the DCPS Open option in order to ...

Page 85: ...AT is not working first check your cabling and your network configuration If LAT still does not work then you may need to install LAT into your system This is a fairly complex procedure that requires rebuilding your kernel refer to your ULTRIX documentation for information on this procedure 2 If you have not already done so create some LAT devices This is done by first changing your default direct...

Page 86: ...ce they are required for the output to be printed correctly 6 You now need to establish a host initiated connection For example lcp h tty05 BRO_00C531 P1 7 Make the spool directory as shown in the following example cd usr spool mkdir lp1 chown daemon lp1 Again substitute your actual printer name for lp1 8 Print a file to verify the connection For example the following command prints the printcap f...

Page 87: ...ault configuration of Brother print servers should be adequate for most applications However if you wish to change the configuration you may access the print server console via the NCP or NCL utilities on a VMS system the ccr and TELNET commands on an ULTRIX computer or through the serial port using DECserver style commands The configuration procedure is described in detail in Appendix A If you ar...

Page 88: ...ther BRAdmin software on the Print Server Configuration Utility diskette or through TELNET HTTP DEC NCP or NCL or Brother BRCONFIG NetWare utilities refer to Appendix A for information on using the console A File Server User Console The first step in the configuration process is to configure the file server so that the Brother print server can log into the Banyan VINES network To do this you will ...

Page 89: ...n step 4 you can skip to step 8 Otherwise use the arrow keys to select MANAGE User Profile and press ENTER 7 You will get the Manage User Profile screen Execute the following steps to create a blank user profile Select EDIT profile When the profile appears on the screen press CTRL X multiple times to delete every line in the profile and press F10 when you have finished You may then use this newly ...

Page 90: ...rvice for VINES 6 xx and press ENTER 6 Use the arrow keys to select the disk where the print queue service will reside and press ENTER 7 You will get the message The service is running but not yet available to users Press F10 8 If desired type in the maximum number of jobs and maximum size of job for the queue when you get the Configure Queue screen Otherwise press F10 for unlimited number and siz...

Page 91: ...needed with DOS or Windows application programs since the program or drivers reset the printer after each job and it may cause problems with binary graphics files Press F10 to accept the output string values 15 You will then get the Enable strings menu This menu allows you to select whether or not a banner page is printed whether or not to use the setup and reset strings and other options Choose t...

Page 92: ... for a password the default password is access 4 Click on the Configure button 5 Click on the Banyan tab 6 The Banyan hop count is set by default to two hops which is adequate for most networks However if the file server is located more than two hops from the print server you must set the hop count to the appropriate value 7 Enter the StreetTalk name of the print server this must exactly match the...

Page 93: ...name Purpose Enables the Banyan protocol on the specified Brother print server service and associates this service with the StreetTalk name of a given print queue on the VINES file server Type SHOW SERVICE to see a list of the available services if in doubt use BINARY_P1 SET BAnyan HOp nn Purpose Sets number of hops between the Brother print server and the Banyan file server The default value is 2...

Page 94: ...RK CONFIGURATION 9 7 E Testing the print queue To test the queue use the Banyan BPRINT command from the DOS prompt on your workstation For example BPRINT TEST TXT P MYQUEUE Prints the file TEST TXT to the file server queue MYQUEUE ...

Page 95: ...rinter and network card 4 Consumable lists Frequency asked question etc 5 Log information HL 2400CN only if using the Internal Brother print server the printer must have version 1 15 or later software installed Note Printer web based management is currently only available on Brother s HL 2400CN HL 1660e and HL 2060 printers Other printers which use the Brother range of print servers will allow you...

Page 96: ...ar to the one below Fig 10 1 Sample of HL 2400CN printer Refresh The refresh button reloads the page Automatic Refresh The Automatic Refresh botton reloads the page every 15 seconds View Configuration The confuguration button lets you see printer information such as toner status current page count etc ...

Page 97: ...efault font etc On Line support Use this section for on line product support you must have a Internet connection to use this section Administrator settings Special section for Administrators Used to change password information or to change front panel message information Find device This button is used to find other Brother network connected printers If you are using a Brother print server on a HL...

Page 98: ...e as the printer will not yet know that all data has not been received 1 Job Print Log Record details on every job sent to the printer 2 Total Job Print Log Record the total number of pages printed what type of paper was used etc 3 Error Log Record any errors that occurred during printing Every Log function can be viewed in HTML directly onto the screen CSV or TXT formats If you specify the CSV or...

Page 99: ...hat you wish to view In the View Job Print Log option you can specify the logging information that you wish to see For example you can choose to display the username details date of print job area covered with CMYK HL 2400CN only etc Select the information that you wish to view and then enter the password As with the Log Configuration section the password will default to access 3 Note When you are...

Page 100: ...create a printer that uses this port along with a standard Windows 95 98 NT4 0 compatible printer driver for example the HL series drivers Any Windows 95 98 NT4 0 applications program can therefore print to this printer and hence to the virtual port without modification or operational procedure When a job is printed to the BIP virtual port it is actually MIME encoded converted to a standard Intern...

Page 101: ...e remote site Note If an E mail is received that has not been configured to use the BIP virtual port driver the printer will print the e mail out as a text document This user guides assumes that you have already installed a Brother print server at the remote site with valid IP address It also assumes that you have the capability of configuring E mail services on your PC and E mail server or that y...

Page 102: ...ion program will then begin installing the files 7 You will then be asked for a port name Enter the name of the port The port name must begin with the BIP and end with a number for example BIP1 8 You will then see a message about Partial E mail Print Partial E mail Print is the ability of the Brother Internet Print software to break down E mail Print jobs into smaller sections to prevent a mail fi...

Page 103: ... you have the option of either keeping the existing driver recommended or replacing it Select the desired option and press Next 18 Select the BIP E mail port BIP and press Next For Windows NT4 0 users 16 Select the BIP E mail port BIP and press Next 17 Select the desired model of the remote printer for example Brother HL series If necessary click Have Disk to load the driver from the printer s ins...

Page 104: ...th Brother s BRAdmin and BRAdmin32 configuration utilities by accessing the print server console through the print server serial port if your print server has a serial interface via TELNET DEC NCP Brother s BRCONFIG utilities or via a web browser Refer to Appendix A of the appropriate print server manual for information on how to use the serial port TELNET NCP or BRCONFIG to access the print serve...

Page 105: ...software is as follows 1 If you have not already done so install the appropriate BRAdmin utility on the PC that will be used to configure the print server This is done by selecting Run from the Windows 3 1x program manager or by pressing the Windows 95 98 NT4 0 Start button and selecting Run In both cases enter A SETUP as the program name and follow the instructions of the installation program 2 S...

Page 106: ...e Internet option and enter the information as described above 4 If you have version 3 47 or later software inside the print server you should see a Segmented Message Timeout option If a print job is separated into multiple E mail messages using the Partial E mail Print feature of the BIP this value indicates how long the print server will wait for all of the segments of the message to arrive Usin...

Page 107: ...server mailbox and emailpassword is the password associated with this mailbox Usually the mailbox name is the same as the first part of the E mail address that you defined previously for example if the E mail address is emailprinter xyz com then the mailbox name is emailprinter 3 The print server is set by default to poll the POP3 server every 30 seconds If you wish to change this value enter the ...

Page 108: ...on line and ready to print 2 Verify that the connection between the printer and the print server is good by running the self test as described in the Quick Setup Guide If the test still fails try If you have an external Brother print server which connects to the printer via a parallel port make sure that the parallel port is enabled on the printer setting the printer to AUTO interface mode will ac...

Page 109: ... host operating system prompt with the command ping ipaddress where ipaddress is the print server IP address note that in some instances it can take up to two minutes for the print server load its IP address If a successful response is received then proceed to the UNIX Troubleshooting section or Windows NT LAN Server Troubleshooting section Otherwise proceed to step 4 c If you have a Novell system...

Page 110: ...m L Link active flashes during normal network activity X 10BaseT transmit ON On if a valid 10BaseT connection P Signal polarity R 10BaseT receive On if a valid 10BaseT connection The NC 2100h has three LEDs These can be used to diagnose problems Left LED T red Test This LED blinks once on startup It also blinks during firmware load If there is a fatal error it will either blink in a regular patter...

Page 111: ...protocol can be passed through to the print server f If the job exits the queue but does not print make sure that you are not trying to print a text job to a PostScript printer If you have a printer that is capable of automatic language switching make sure that the printer is not forced into PostScript mode Intermittent Problems If the print server and printer start up OK but you intermittently ha...

Page 112: ...ftware or by using a web browser or the BRAdmin utility and in the file server using the PCONSOLE Print Server Information Change Password command 2 Make sure that you have enabled at least one NetWare file server using the SET NETWARE SERVER servername ENABLED command 3 Have you exceeded your NetWare user limit 4 Make sure that the print server name you used in PCONSOLE exactly matches the name t...

Page 113: ...re that the TCP IP protocol is enabled 4 If you used rarp make sure that you started the rarp daemon using the rarpd rarpd a in rarpd a or equivalent command Verify that the etc ethers file contains the correct Ethernet address and that the print server name matches the name in the etc hosts file 5 If you used bootp make sure that bootp is enabled i e the is removed from the bootp entry in the etc...

Page 114: ...tScript jobs fail to print or are run together try setting the service remote printer with EOT set to string number 3 control D For example SET SERVICE BRO_xxxxxx_P1 EOT 3 15 If the lines of a text file are staggered make sure that you have specified a remote printer rp name of TEXT in your etc printcap file 16 If you are having trouble printing long jobs over 1MB add the line mx 0 to your etc pri...

Page 115: ...r card driver Install the Latest HP JetAdmin software Restart the system and then add the HP JetAdmin service AppleTalk Troubleshooting If you cannot print from an AppleTalk or PATHWORKS for Macintosh computer you have checked the hardware and network as described in the previous steps then check 1 Make sure that you are running Phase 2 AppleTalk and that you have selected the correct network inte...

Page 116: ...7 that are successfully printing to other printers via PATHWORKS for Macintosh 10 Verify that the Laser Prep versions on all Macintosh computers that need to print to the print server are the same 11 Make sure that bi directional communications are working because this is essential for PATHWORKS for Macintosh To verify this on a VMS system Stop the queue STOP QUEUE RESET queuename Connect to the d...

Page 117: ...the lcp h command 3 Make sure that there are no duplicate LAT node names or LAT port numbers Try changing the node name to a different name and or creating a different LAT port to fix the problem Also avoid having multiple print queues that use the same LAT port 4 If you are running ULTRIX make sure that the etc printcap file is typed in correctly In particular look for missing and characters beca...

Page 118: ...e having trouble printing PostScript files with VMS PostScript errors or no printout make sure that you have the form set for NOTRUNCATE and NOWRAP Also make sure you are not trying to print a flag page unless you are using DCPS since the flag page in the LAT symbiont is a non PostScript text file 11 If you are having trouble printing PostScript files for example from DECprint Supervisor or from a...

Page 119: ... 1 Check to see that you have not exceeded the user limit on your Banyan file server because the print server must login as a user that printing is enabled on the queue and that there are no security restrictions on the file server that would prevent the print server from logging in Internet Print Troubleshooting The first step in troubleshooting is to make sure that you have a valid E mail connec...

Page 120: ...rint server using your web browser it may be worth checking the Proxy Settings of your browser Look in the Exceptions setting and if necessary type in the IP address of the print server This will stop your PC from trying to connect to your ISP every time you wish to look at the printer status ...

Page 121: ...ell Network is necessary and have to attach a NetWare server As for installation refer to Chapter 1 3 HTTP Use your favorite web browser to connect to the Brother print server This will allow you to configure print server parameters You must ensure that the print server has a valid IP address Once you have done this type http ip_address in your web browser If you can not connect to the print serve...

Page 122: ...nd ethernetaddress is the hardware address of the NC series for example 00 40 17 00 61 35 Newer OpenVMS systems use NCL instead of NCP The NCL command to connect to the NC series console is SET HOST MOP CIRCUIT circuit ADD ethernetaddress ULTRIX systems use the addnode and ccr commands as follows addnode name c circuit h ethernetaddress ccr xciiname where name is an arbitrary name for the print se...

Page 123: ...d SET LOAD SOftware filename Sets host filename of firmware to load SET PAssword password Sets console password default password is access SET PROtect password Set console protection password to prevent access to SET commands use UNPROTECT command to access SET commands SET SERVEr DEScription Sets node description string displayed with SHOW SERVER command CLear SERVEr STRing stringnumber Removes a...

Page 124: ... SHow FATal Show fatal error log SHow FREE Shows memory available SHow LOAD Shows firmware update parameters SHow PORt Shows port parameters SHow PORt name STA Shows current port status SHow SERVEr Shows server and LAT parameters SHow SERVEr COunters Shows server statistics SHow SERVIce Shows service Parameters SHow TEstpage Prints test page SHow VErsion Shows server firmware version UNPROtect All...

Page 125: ... bits per character on serial port SET PORT S1 Flow NO XO CT DS Set serial port flow control to NONE XON XOFF CTS or DSR SET PORT S1 PArity parity Set serial port parity to NONE EVEN ODD MARK or SPACE SET PORT S1 SIgnal EN DS Enables disables DTR signal check on serial port SET PORT S1 SPeed baudrate Sets serial port baud rate from 300 57600 bits per second SET PORT S1 STop 1 2 Sets serial port st...

Page 126: ...address from accessing print server SET IP ADdress aa bb cc dd Sets IP address of print server SET IP BOot n Number of BOOTP RARP tries SET IP EN DIS Enables or Disables IP Processing SET IP RArp nn Sets procedure used by print server when obtaining its IP address By default the IP address is set along with a default subnet mask and a router address that is the same as the address of the load host...

Page 127: ...AP SET NETWare Network n Set Netware internal network number SET NETWare NPrinter pserver n ON servicename Set NPrinter mode on service SET NETWare PAssword psw Sets print server login password for file server SET NETWare POlling n Sets queue polling time in seconds SET NETWare QServer fileserver ON servicename Sets Queue Server mode on service CLear NETWAre Qserver fileserver ON service Clear Net...

Page 128: ...ord password Sets login password of print server SET SERVIce servicename Streettalk queuename Enables the Banyan protocol on the specified Brother print server service and associates this service with the StreetTalk name of a given print queue the VINES file server SET BAnyan HOp nn Sets number of hops between the Brother print server and the Banyan file server default value is 2 SET BAnyan EN DIS...

Page 129: ...up name SHow NETBios Show NETBIOS configuration Internet Print Commands SET POP3 Address aa bb cc dd Purpose Sets POP3 Server IP address SET POP3 Enable Disable Enables or disables POP3 protocol SET POP3 Polling nn Sets POP3 server polling frequency in seconds SET POP3 Name name Sets POP3 mailbox name for print server SET POP3 Password password Sets the POP3 Mailbox password SET SMTP Address aa bb...

Page 130: ...nt servers provide the powerful capability to customize any of the services to meet specific user requirements through the use of setup and reset strings Such strings are printer command sequences that are sent to the printer before or after the print job For example you could define one of the services to provide landscape mode printing by defining a setup string that contains the appropriate com...

Page 131: ...ontains ESC l1O the PCL landscape mode command by entering SET SERVER STRING 23 FF 15 FF 16 Note that the string numbers within the quotation marks are expressed in hexadecimal when used with this command To associate a string with the service use the following commands SET SERVICE servicename BOT stringnumber SET SERVICE servicename EOT stringnumber where servicename is the name of the service an...

Page 132: ...mand SET SERVICE name FILTER fltrno ENABLED where name is the name of the service and fltrno is the number of the filter e g 1 for the text filter The default service names are rather long and difficult to remember If you want to change a service name to something more meaningful execute the following command from the print server remote console SET SERVICE oldname NAME newname ENABLED To use a se...

Page 133: ... can be found in the quick setup guide that accompanies the print server Downloading from BRAdmin32 on the Windows 95 98 NT4 The BRAdmin32 utility can be used to easily re program your Brother print server Start the BRAdmin32 software Highlight the appropriate print server Then press CTRL L You can select more than one print server by pressing CTRL select or SHIFT select on each additional print s...

Page 134: ...led on your PC BRAdmin32 will use the TFTP protocol to send the new firmware data to the print server 2 TFTP GET from a server If you have a TFTP server installed in your network you may wish to use this option The new firmware file must be located in the TFTP BOOT directory on your TFTP server ...

Page 135: ...APPENDIX A 15 3 Netware GET from a server You must have a Netware server on your network running IPX SPX and you must store the new firmware file in the SYS Login directory of the server ...

Page 136: ... of the UNIX load host and pathname is the full path name for the Firmname bin file e g tftpboot Firmname bin Note that some tftp implementations require that the load file be located in the tftpboot directory Be sure to put the path name in quotes and remember that UNIX names are case sensitive Also make sure that your file protection allows general access to the boot directory When you type a CT...

Page 137: ...aries widely so you will need to refer to your UNIX system documentation for details A typical etc bootptab file entry might be xc2 ht ethernet ha 00401700c953 ip 192 189 207 3 bf usr Firmname bin Now log into the print server remote console using TELNET and execute the following commands SET LOAD SOTWARE pathname SET LOAD ENABLE EXIT Be sure to put the path name in quotes and remember that UNIX n...

Page 138: ...T LOAD SOFTWARE SYS LOGIN Firmname bin SET LOAD ENABLE where fileservername is the name of the file server When you type a CTRL D to exit the remote console the file Firmname bin will then be loaded into the print server The red diagnostic LED will blink during the load process and will go out when the process is complete If the red LED does not go out after about two minutes check to make sure th...

Page 139: ...MRS of 512 bytes as shown in the following example COPY IMAGE MRS 512 Firmname BIN host directory where host is the name of the VAX host computer and directory is the VMS load directory for example VAX SYS SYSROOT MOM SYSTEM Note that you must specify both IMAGE and MRS 512 because the copy command defaults to DOS stream mode and 128 byte records Make sure that the system logical MOM LOAD is set c...

Page 140: ... file server first copy the load file into any directory on your file server for example E Then use the BRAdmin utility see Chapter 9 Section C to download the new firmware Go to the main screen select the File menu and choose Reload Then select the drive and directory in which the load file is located click on the file name and click on OK to get the Firmware Reload menu Select the desired print ...

Page 141: ...print Supervisor DCPS 8 4 DHCP 3 5 4 2 DLC 7 1 DLC LLC 3 1 DOS 1 16 3 5 E EtherTalk 6 1 G gateway router 2 14 H hosts 2 1 HP UX 2 4 HTML 10 4 HTTP 6 4 10 1 I IBM RS 6000 AIX 2 4 IEEE 1284 6 3 Internet Explorer 10 1 Internet Service Provider ISP 11 2 IP address 2 1 2 7 IPX SPX 4 6 J JetAdmin 4 1 L LAN Server 3 1 4 1 LAN Server Warp Server 3 10 LaserWriter 6 2 LAT 8 1 lpd 2 1 LPR 2 1 4 1 4 3 M MAC a...

Page 142: ...R RARP 2 7 3 5 4 2 Reverse ARP rarp 2 11 router 7 1 RSTS E 8 9 RSX 11M PLUS 8 9 S SCO UNIX 2 2 Silicon Graphics 2 2 SMB 5 1 SMTP 11 1 subnet mask 2 14 Sun OS 2 2 Sun Solaris 2 xx 2 4 SUPERVISOR 1 2 T TCP IP 1 16 2 16 3 1 3 10 7 4 TELNET 1 8 6 4 9 1 11 5 11 7 Transmission Control Protocol Internet Protocol TCP IP 2 1 TXT 10 4 W Warp Server 3 1 Web Browser 11 7 Windows NT 4 1 Winsock 11 1 ...

Page 143: ...stalled an easy to use Fax Back System so you can get instant answers to common technical questions and product information for all Brother products This is available 24 hours a day 7 days a week You can use the system to send the information to any fax machine not just the one you are calling from Please call 1 800 521 2846 USA or 1 800 681 9838 Canada and follow the voice prompts to receive faxe...

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