Brother MFC-J625DW, Basic User'S Manual

Page: 97 / 144

Troubleshooting
89
B
Telephone Line or Connections
Difficulty Suggestions
Dialling does not work.
(No dial tone) Make sure the machine is plugged in and turned on.
Check the line cord connections.
(Not available in New Zealand)
Change the Tone/Pulse setting. (
uu
Quick Setup Guide)
Lift the external telephone’s handset and listen for a dial tone. If there is no dial
tone, ask your telephone company to check the line and/or socket.
The machine does not answer
when called. Make sure the machine is in the correct Receive Mode for your setup.
(See
Choose the Receive Mode
uu
page 34.) Check for a dial tone. If possible,
call your machine to hear it answer. If there is still no answer, check the telephone
line cord connection. If there is no ringing when you call your machine, ask your
telephone company to check the line.
Sending Faxes
Difficulty Suggestions
Cannot send a fax. Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket of the machine.
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error.
(
uu
Advanced User’s Guide: Reports )
Transmission Verification Report
says ”
RESULT
:
ERROR
”.
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get “
RESULT
:
ERROR
” on the Transmission
Verification Report, your machine may be out of memory. To gain extra memory,
you can turn off Memory Receive (
uu
Advanced User’s Guide: Turning off
Memory Receive operations ), print fax messages from the machine’s memory
(
uu
Advanced User’s Guide: Printing a fax from the memory ) or cancel a Delayed
Fax or Polling Job. (See Cancelling a fax in progress
uu
page 32.)
(
uu
Advanced User’s Guide: Checking and cancelling waiting jobs ) If the problem
continues, ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the menu setting of Compatibility to
Basic(for VoIP)
.
(See Telephone line interference / VoIP
uu
page 93.)
Poor fax send quality. Try changing your resolution to
Fine
or
S.Fine
. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See
Cleaning the scanner glass
uu
page 67.)
Vertical black lines when sending. Black vertical lines on faxes you send are typically caused by dirt or correction fluid
on the glass strip. Clean the glass strip. (See
Cleaning the scanner glass
uu
page 67.)