86
Troubleshooting
B
If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
If you are having difficulty with your machine
B
Printing
Difficulty
Suggestions
No printout.
Check the interface cable or wireless connection on both the machine and your
computer. (
uu
Quick Setup Guide)
Check that the machine is plugged in and that the
key is on.
One or more ink cartridges have reached the end of their life.
(See
page 64.)
Check to see if the LCD is showing an error message.
(See
Error and Maintenance messages
If the LCD shows
Cannot Print
and
Replace Ink
Check that the correct printer driver has been installed and chosen.
(Windows
®
users only)
Make sure that the machine is online. Click
Start
and then
Printers and Faxes
.
Right-click and choose
Brother MFC-XXXXX
(where XXXXX is your model
name), and make sure that
Use Printer Offline
is unchecked.
Poor print quality.
Check the print quality. (See
page 68.)
Make sure that the
Media Type
setting in the printer driver or the
Paper Type
setting in the machine’s menu matches the type of paper you are using.
See
uu
Software User’s Guide:
Printing
(Windows
®
)
uu
Software User’s Guide:
Printing and Faxing
(Macintosh)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Brother
Original cartridges stay usable for up to two years if kept in their original
packaging.)
The ink cartridge has been in your machine for over six months.
The ink cartridge may not have been stored correctly before use.
Make sure you are using Brother Original Innobella™ ink. Brother does not
recommend the use of cartridges other than Brother Original cartridges or the
refilling of used cartridges with ink from other sources.
Try using the recommended types of paper.
(See
Acceptable paper and other print media
page 24.)
The recommended environment for your machine is between 20
C to 33
C.