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Brother MFC-J245, Basic User'S Manual

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Brother MFC-J245 Basic User'S Manual Download Page 85

Troubleshooting 

77

B

c

Pull the two green levers inside the 
machine towards you to release the 
jammed paper.

 

d

Place both hands under the plastic tabs 
on both sides of the machine to lift the 
scanner cover into the open position.

 

e

Load one sheet of thick A4 or Letter 
sized paper, such as glossy paper, deep 
into the machine as shown in the 
illustration.

 

 

Summary of Contents for MFC-J245

Page 1: ...Basic User s Guide MFC J245 Version 0 ARL ASA NZ ...

Page 2: ...ber 1 Date of Purchase Place of Purchase 1 The serial number is on the back of the unit Retain this User s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service Register your product on line at http www brother com registration 2013 Brother Industries Ltd All rights reserved ...

Page 3: ...re using Printed In the box Basic User s Guide Learn the basic Fax Copy and Scan operations and how to replace consumables See troubleshooting tips Printed In the box Advanced User s Guide Learn more advanced operations Fax Copy security features printing reports and performing routine maintenance PDF file CD ROM Software and Network User s Guide 1 This Guide provides instructions for Scanning Pri...

Page 4: ...Volume 9 Speaker Volume 9 LCD display 9 LCD Contrast 9 2 Loading paper 10 Loading paper and other print media 10 Loading envelopes 13 Unprintable area 15 Paper settings 16 Paper Type 16 Paper Size 16 Acceptable paper and other print media 16 Recommended print media 17 Handling and using print media 17 Choosing the right print media 18 3 Loading documents 19 How to load documents 19 Using the ADF 1...

Page 5: ...es the Caller ID Work 34 Telephone Service for Some Countries 35 Distinctive Ring For Singapore and Hong Kong 35 Caller ID For Singapore and Hong Kong 36 Voice over Internet Protocol VoIP 37 Connecting an external TAD telephone answering device 38 Connection settings 39 Recording an outgoing message OGM on an external TAD 39 Multi line connections PABX 39 External and extension telephones 40 Conne...

Page 6: ...Routine maintenance 55 Replacing the ink cartridges 55 Cleaning and checking the machine 58 Cleaning the scanner glass 58 Cleaning the print head 59 Checking the print quality 59 Checking the print alignment 60 Setting the date and time 61 B Troubleshooting 62 Identifying your problem 62 Error and maintenance messages 64 Transferring your faxes or Fax Journal report 71 Document jam 72 Printer jam ...

Page 7: ...le 95 Entering Text 108 Inserting spaces 108 Making corrections 108 Repeating letters 108 Special characters and symbols 109 D Specifications 110 General 110 Print media 112 Fax 113 Copy 114 Scanner 115 Printer 116 Interfaces 117 Computer requirements 118 Consumable items 119 E Index 120 ...

Page 8: ...2 Security features MFC model TX Lock 3 Sending a fax MFC model Additional sending options Additional sending operations 4 Receiving a fax MFC model Memory Receive Monochrome only Additional receiving operations 5 Dialling and storing numbers MFC model Additional dialling operations Additional ways to store numbers 6 Printing reports Fax reports MFC model Reports 7 Making copies Copy options A Rou...

Page 9: ... topic Courier New Text in the Courier New font identifies messages on the LCD of the machine WARNING WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injuries CAUTION CAUTION indicates a potentially hazardous situation which if not avoided may result in minor or moderate injuries IMPORTANT IMPORTANT indicates a potentially hazardous situati...

Page 10: ...about the machine such as how to use the advanced Fax Copy Printer Scanner and PC Fax When you are ready to learn detailed information about these operations you can read the Advanced User s Guide and Software and Network User s Guide in HTML format that are on the CD ROM Viewing User s Guides 1 Windows 1 Windows XP Windows Vista Windows 7 Start All Programs select Brother MFC XXXX where XXXX is y...

Page 11: ...list of User s Guides appears choose the guide you want to read Macintosh 1 a Turn on your Macintosh Insert the Brother CD ROM into your CD ROM drive The following window will appear b Double click the User s Guides icon c Select your model and language if needed d Click User s Guides If the country screen appears choose your country e After the list of User s Guides appears choose the Guide you w...

Page 12: ...rother Solutions Center on the CD ROM Click Brother Support on the Top Menu The following screen will appear To access our website http www brother com click Brother Home Page For the latest news and product support information http solutions brother com click Brother Solutions Center To visit our website for original Brother Supplies http www brother com original click Supplies Information To acc...

Page 13: ...will appear To download and install Presto PageManager click Presto PageManager To register your machine from the Brother Product Registration Page http www brother com registration click On Line Registration For the latest news and product support information http solutions brother com click Brother Solutions Center To visit our website for original Brother Supplies http www brother com original ...

Page 14: ...a left or right on the LCD a or b Press a or b to scroll through the menus and options Menu Access the main menu Clear Press to delete characters or to go back to the previous menu level OK Lets you choose a setting 4 Copy Options Lets you temporarily change the copy settings when in copy mode 5 Telephone keys Redial Pause Redials the last number called It also inserts a pause when dialling Hook P...

Page 15: ...the machine The LCD will show Shutting Down and will stay on for a few seconds before turning off If you have connected an external telephone or TAD it is always available If you turn off the machine using it will still periodically clean the print head to maintain print quality To prolong the life of the print head provide better ink efficiency and maintain print quality you should keep your mach...

Page 16: ... level e Press Stop Exit Volume Settings 1 Ring Volume 1 You can choose from a range of ring volume levels from High to Off While the machine is idle press d or c to adjust the volume level The LCD shows the current setting and each key press will change the volume to the next level The machine will keep the new setting until you change it You can also change the volume through the menu by followi...

Page 17: ...r volume levels a Press Menu 2 4 3 b Press a or b to choose Low Med High or Off Press OK c Press Stop Exit You can also adjust the speaker volume by pressing Hook a Press Hook b Press d or c Each key press changes the volume to the next setting This setting will stay until you change it again c Press Hook LCD display 1 LCD Contrast 1 You can adjust the LCD contrast for a sharper and more vivid dis...

Page 18: ...se it and then close the paper support 2 When you load a different paper size in the tray you will need to change the Paper Size setting in the menu of the machine at the same time See Paper Size on page 16 b Lift the output paper tray cover 1 c Gently press and slide the paper width guides 1 and then the paper length guide 2 to fit the paper size Make sure that the triangular marks 3 on the paper...

Page 19: ...e Gently put the paper into the paper tray print side down and top edge in first Check that the paper is flat in the tray IMPORTANT Be careful not to push the paper in too far it may lift at the back of the tray and cause paper feed problems NOTE If you want to add paper before the tray is empty remove the paper from the tray and combine it with the paper you are adding Always fan the stack of pap...

Page 20: ... Close the output paper tray cover h Slowly and firmly push the paper tray completely into the machine i While holding the paper tray in place pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 IMPORTANT DO NOT use the paper support flap for Legal size paper Only available for some countries 1 2 1 ...

Page 21: ...d correctly That are of a baggy construction That have windows That are embossed have raised writing on them That have clasps or staples That are pre printed on the inside Occasionally you may experience paper feed problems caused by the thickness size and flap shape of the envelopes you are using Loading envelopes 2 a Before loading press the corners and sides of envelopes to make them as flat as...

Page 22: ...2 to fit the size of the envelopes If you have problems printing on envelopes with the flap on the short edge try the following 2 a Open the envelope flap b Put the envelope into the paper tray with the address side down and the flap positioned as shown in the illustration c Select Reverse Print Windows or Reverse page orientation Macintosh in the printer driver s dialog box and then adjust the si...

Page 23: ...pes The machine can print in the shaded areas of cut sheet paper when the Borderless print feature is available and turned on See Software and Network User s Guide NOTE The Borderless print feature is not available for envelopes and 2 sided printing Cut Sheet Paper Envelopes Top 1 Left 2 Bottom 3 Right 4 Cut Sheet 3 mm 3 mm 3 mm 3 mm Envelopes 22 mm 3 mm 22 mm 3 mm 1 3 2 4 1 3 4 2 ...

Page 24: ...op Exit 1 Only available for some countries Acceptable paper and other print media 2 The print quality can be affected by the type of paper you use in the machine To get the best print quality for the settings you have chosen always set the Paper Type to match the type of paper that is loaded in the tray You can use plain paper inkjet paper coated paper glossy paper transparencies and envelopes We...

Page 25: ...y paper because they absorb water and perspiration easily and this may cause decreased output quality Transparencies designed for laser printers copiers may stain your next document Use only transparencies recommended for inkjet printing IMPORTANT DO NOT use the following kinds of paper Damaged curled wrinkled or irregularly shaped paper 1 2 mm or greater curl may cause jams to occur Extremely shi...

Page 26: ...rds Photo 10 15 cm 4 6 in Yes Yes Photo 2L 13 18 cm 5 7 in Yes Index Card 127 203 mm 5 8 in Yes Envelopes C5 Envelope 162 229 mm 6 4 9 in Yes DL Envelope 110 220 mm 4 3 8 7 in Yes Com 10 105 241 mm 4 1 8 9 1 2 in Yes Monarch 98 191 mm 3 7 8 7 1 2 in Yes Transparencies A4 210 297 mm 8 3 11 7 in Yes Yes Letter 215 9 279 4 mm 8 1 2 11 in Yes Yes Legal 1 215 9 355 6 mm 8 1 2 14 in Yes Yes A5 148 210 m...

Page 27: ... wrinkled folded ripped stapled paper clipped glued or taped DO NOT use cardboard newspaper or fabric with the ADF Instead use the scanner glass Make sure documents written with ink or modified with correction fluid are completely dry a Unfold the ADF Document Support 1 b Fan the pages well c Adjust the paper guides 1 to fit the width of your documents d Place your documents face down top edge fir...

Page 28: ...ok Document sizes supported 3 How to load documents 3 NOTE To use the scanner glass the ADF must be empty a Lift the document cover b Using the document guidelines on the left and top place the document face down in the upper left corner of the scanner glass 1 document cover c Close the document cover IMPORTANT If you are scanning a book or thick document DO NOT slam the cover down or press on it ...

Page 29: ...e settings in the application you are using The figures show the unscannable areas 1 The unscannable area is 1 mm when you use the ADF Usage Document Size Top 1 Bottom 3 Left 2 Right 4 Fax A4 3 mm 3 mm 1 Letter 4 mm Legal Copy All paper sizes 3 mm 3 mm Scan 1 mm 1 mm 1 3 2 4 ...

Page 30: ...to A4 or Letter size Since you can only scan one page at a time it is easier to use the ADF if you are sending a multiple page document b Press FAX c You can change the following fax sending settings Basic User s Guide For information about changing the following fax sending settings see pages 23 to 24 Glass Scan Size Colour Fax Transmission Transmission Verification Report Setup Advanced User s G...

Page 31: ... the pages have been scanned press 2 or Mono Start to start Stop faxing 4 To stop faxing press Stop Exit Setting scanner glass size for faxing 4 When documents are Letter size you need to set the Scan Size to Letter If you do not the side portion of the faxes will be missing a Load your document b Press FAX c Press Menu 3 2 0 d Press a or b to choose Letter or A4 Press OK e Press Stop Exit f Enter...

Page 32: ...ort if your fax is unsuccessful due to a transmission error Off is the default setting Off Image Prints a report if your fax is unsuccessful due to a transmission error A portion of the fax s first page appears on the report a Press Menu 3 3 1 b Press a or b to choose Off Image On On Image or Off Press OK c Press Stop Exit NOTE If you choose On Image or Off Image the image will only appear on the ...

Page 33: ...e Distinctive Ring feature is set to Off See Turning off Distinctive Ring on page 30 and 35 for your relevant country For New Zealand If you cannot change the Receive Mode make sure the FaxAbility feature is set to Off See How to Turn FaxAbility OFF or ON on page 33 c Press a or b to choose Fax Only Fax Tel External TAD or Manual Press OK d Press Stop Exit Receiving a fax 5 Do you want to use the ...

Page 34: ...u use Fax Tel mode see F T Ring Time Fax Tel mode only on page 27 and Ring Delay on page 27 Manual 5 To receive a fax in Manual mode lift the handset of an external telephone or press Hook When you hear fax tones short repeating beeps press Mono Start or Colour Start and then press 2 to choose Receive You can also use the Fax Detect feature to receive faxes by lifting a handset on the same line as...

Page 35: ...will hear the normal telephone ring The number of rings is set by the ring delay setting If the call is a fax then your machine will receive it However if it is a voice call then the machine will sound the F T Ring a fast double ring for the time you have set in the F T Ring Time setting If you hear the F T Ring it means that you have a voice caller on the line Because the F T Ring is made by the ...

Page 36: ...Start or Colour Start then press 2 to receive the fax If you answered at an extension or external telephone press l 5 1 l 9 1 for New Zealand See Operation from external and extension telephones on page 40 NOTE If this feature is set to On but your machine does not connect a fax call when you lift an extension or external telephone handset press the remote activation code l 5 1 l 9 1 for New Zeala...

Page 37: ...ing 6 Distinctive Ring 1 is a function of your Brother machine that allows a person with one line to receive fax and voice calls through two different phone numbers on that one line Brother uses the term Distinctive Ring but telephone companies market the service under a variety of names This service establishes a second telephone number on the same line as your existing telephone number and each ...

Page 38: ...inctive Ring Number does not allow Voice calls only Faxes You cannot change the receive mode to another mode while the Distinctive Ring is set to on When Distinctive Ring is on the LCD will show D R as the Receive Mode a Press Menu 3 0 2 b Press a or b to choose On Press OK c Press Stop Exit Distinctive Ring is now set to On Turning off Distinctive Ring 6 a Press Menu 3 0 2 b You can see the curre...

Page 39: ... Withheld appears on the display it means the caller intentionally blocked the transmission of his her ID 1 1 Depends on network function The Caller ID is Stored in Your Machine Memory 6 The machine can store a maximum of the last 30 incoming caller IDs in the memory along with the time and date of reception The 31st call will cause the oldest ID to be erased The Caller ID information stored in th...

Page 40: ...higher cost of a second line How Does FaxAbility Work 6 Your telephone number will have the standard ring pattern of long long tone while the new number will have a ring pattern of long silence long etc When FaxAbility is On you will not hear the first ring of all incoming calls on the fax machine Extension phones will ring as usual If the fax machine recognises the ring pattern all ringing will s...

Page 41: ... Call Waiting menu option to On See below a Press Menu 3 0 2 b Press a or b to choose On or Off If you have FaxAbility service choose On Press OK c Press a or b to choose On or Off If you have Call Waiting service choose On to avoid the trouble caused by Call Waiting Press OK d Press Stop Exit Caller ID 6 Caller ID is a telephone service that allows the subscriber to see a display of the caller s ...

Page 42: ...res information for the last thirty calls in the Caller ID list When the thirty first call comes into the machine it replaces information about the first call You can view or print this list a Press Menu 3 0 3 b Press OK The Caller ID of the last call will appear on the LCD display If no ID is stored the beeper sounds and No Caller ID appears on the LCD c Press a or b to scroll through the Caller ...

Page 43: ...er make sure you reset this function The machine will answer only calls to the Distinctive Ring number Turning on Distinctive Ring 6 Very Important After you have set the Distinctive Ring feature to on the receive mode is set to Manual automatically Unless you have a TAD or Voice Mail set up on the Distinctive Ring number Manual mode means you must answer all the calls yourself You cannot change t...

Page 44: ...nt carriers Call your local phone company to determine the kind of service available in your area Viewing the Caller ID List 6 Your machine stores information for the last thirty calls in the Caller ID list When the thirty first call comes into the machine it replaces information about the first call You can view or print this list a Press Menu 3 0 3 b Press OK The Caller ID of the last call will ...

Page 45: ...r other such device If you have questions about how to connect your machine to the VoIP system contact your VoIP provider After you have connected your machine to the VoIP system check for a dial tone Lift the external telephone s handset and listen for a dial tone If there is no dial tone call your VoIP provider If you are having problems sending or receiving faxes over a VoIP system we recommend...

Page 46: ...st answer within two rings the recommended setting is two rings The machine cannot hear CNG tones until the TAD has answered the call and with four rings there are only 8 to 10 seconds of CNG tones left for the fax handshake Make sure you carefully follow the instructions in this guide for recording your outgoing message We do not recommend using the toll saver feature on your external answering m...

Page 47: ... of your message This allows your machine time to listen for the fax CNG tones of automatic transmissions before they stop b Limit your speaking to 20 seconds NOTE We recommend beginning your OGM with an initial 5 second silence because the machine may not hear the fax tones over a voice You may try omitting this pause but if your machine has trouble receiving then you must re record the OGM to in...

Page 48: ...r you to take over use the Remote Deactivation Code 5 1 9 1 for New Zealand to take the call at an extension telephone See F T Ring Time Fax Tel mode only on page 27 If you answer a call and no one is on the line 6 Assume you are receiving a manual fax Press l 5 1 l 9 1 for New Zealand and wait for the chirp or until the LCD shows Receiving and then hang up NOTE You can also use the Fax Detect fea...

Page 49: ...essing 5 1 9 1 for New Zealand make sure you press this between the rings If the machine answers a voice call and fast double rings for you to take over you can take the call at the external telephone by pressing Hook Changing the remote codes 6 If you want to use Remote Activation you have to turn on the remote codes The preset Remote Activation Code is l 5 1 l 9 1 for New Zealand The preset Remo...

Page 50: ... d or c to choose the name and then press OK e Press Mono Start or Colour Start The machine scans and sends the fax Fax Redial 7 If you are sending a fax automatically and the line is busy the machine will redial up to three times at five minute intervals Redial only works if you dialled from the control panel a Load your document b Press FAX c Press Redial Pause d Press Mono Start or Colour Start...

Page 51: ...se Storing Speed Dial numbers 7 You can store up to 40 two digit Speed Dial numbers and each number has a name When you dial you will only have to press a few keys for example Address Book OK the two digit number and Mono Start or Colour Start a Press Address Book and a or b to choose Set Speed Dial Press OK b Use the dial pad to enter a two digit Speed Dial location number 01 40 Press OK c Enter ...

Page 52: ...e the Speed Dial number by deleting the fax number Follow the instructions below a Do one of the following To change the stored number use d or c to position the cursor under the digit you want to change then press Clear Re enter the number Press OK Go to step b To delete the Speed Dial number press Clear to delete each digit of the fax number Press OK Go to step c b Enter a new name if needed Pre...

Page 53: ...ress COPY The LCD shows the default copy settings 1 Copy Ratio 2 Quality 3 No of Copies Use the dial pad to enter the number of copies NOTE The default setting is FAX mode You can change the amount of time that the machine stays in COPY mode after the last copy operation See Advanced User s Guide Mode Timer MFC model c If you want more than one copy enter the number up to 99 d Press Mono Start or ...

Page 54: ...pe of paper set the machine for the type of paper you are using to get the best print quality a Load your document b Press COPY c Enter the number of copies you want d Press Copy Options and a or b to choose Paper Type Press OK e Press a or b to choose Plain Paper Inkjet Paper Brother BP71 Other Glossy or Transparency Press OK f If you do not want to change any further settings press Mono Start or...

Page 55: ...plication choose the Print command c Choose the name of your machine in the Print dialog box and click Properties or Preferences depending on the application you are using d Choose the settings you want to change in the Properties dialog box Commonly used settings include Media Type Print Quality Paper Size Orientation Colour Greyscale Ink Save Mode Scaling 2 sided Booklet e Click OK f Click Print...

Page 56: ...hat lets you quickly and easily access the applications you use most often Using ControlCenter4 eliminates the need to manually launch specific applications a Load your document See How to load documents on page 19 b Windows XP Windows Vista and Windows 7 Open ControlCenter4 by clicking Start All Programs Brother MFC XXXX where XXXX is your model name ControlCenter4 The ControlCenter4 application ...

Page 57: ...How to scan to a computer 49 10 c If the ControlCenter4 Mode screen appears choose the Advanced Mode and then click OK d Make sure the machine you want to use is selected from the Model drop down list ...

Page 58: ... Choose PDF pdf from the File Type drop down list 2 You can enter the file name you want to use for the document 3 You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 You can choose a scanning resolution from the Resolution drop down list 5 You can choose the document size from the Document Size drop down list f Click OK 1 2 4 5 3 ...

Page 59: ...How to scan to a computer 51 10 g Click the Scan tab h Click File i Click Scan The machine starts the scanning process The folder where the scanned data is saved will open automatically ...

Page 60: ...ams Brother MFC XXXX where XXXX is your model name ControlCenter4 The ControlCenter4 application will open Windows 8 Click Brother Utilities and then click the drop down list and select your model name if not already selected Click SCAN in the left navigation bar and then click ControlCenter4 The ControlCenter4 application will open b Make sure the machine you want to use is selected from the Mode...

Page 61: ...t 2 You can enter the file name you want to use for the document 3 You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 You can choose a scanning resolution from the Resolution drop down list 5 You can choose the document size from the Document Size drop down list f Click OK 1 2 4 5 3 ...

Page 62: ... following If you want to use the default settings go to step g If you want to change the default settings go to step e e Press a or b to choose On Press OK f Choose the settings for Scan Type Resolution File Type Scan Size and Remove Bkg Clr as needed Press OK g Press Mono Start or Colour Start The machine starts the scanning process NOTE The following scan modes are available Scan to E mail Scan...

Page 63: ...eplace an ink cartridge there will be a small amount of ink left in the ink cartridge It is necessary to keep some ink in the ink cartridge to prevent air from drying out and damaging the print head assembly CAUTION If ink gets in your eyes wash it out with water at once and call a doctor if you are concerned IMPORTANT Brother multifunction machines are designed to work with ink of a particular sp...

Page 64: ...k cartridge d Turn the green release lever on the orange protective packing 1 counterclockwise until it releases the vacuum seal Then remove the orange protective packing as shown IMPORTANT DO NOT shake the ink cartridges If ink gets on your skin or clothing immediately wash it off with soap or detergent DO NOT touch the cartridge in the area indicated 2 this can prevent the machine from detecting...

Page 65: ...brand new Brother Original cartridge and that it is installed correctly Remove the ink cartridge and reinstall it slowly and firmly until the cartridge lever lifts IMPORTANT DO NOT take out ink cartridges if you do not need to replace them If you do so it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge DO NOT touch the cartridge insertion slots I...

Page 66: ...th a non flammable glass cleaner NOTE In addition to cleaning the glass strip with a non flammable glass cleaner run your finger tip over the glass strip to see if you can feel anything on it If you feel dirt or debris clean the glass strip again concentrating on that area You may need to repeat the cleaning process three or four times To test make a copy after each cleaning attempt 2 1 3 i When t...

Page 67: ...r each problem colour Try cleaning the print head again up to five more times If the print has not improved contact Brother customer service or your local Brother dealer You can also clean the print head from your PC See Software and Network User s Guide Checking the print quality A If faded or streaked colours and text appear on your printouts some of the print head nozzles may be clogged You can...

Page 68: ...e permanent damage and may void the print head s warranty NOTE Checking the print alignment A If your printed text becomes blurred or images become faded you may need to adjust the print alignment after transporting the machine a Press Menu 1 1 b Press a or b to choose Alignment Press OK c Press Mono Start or Colour Start The machine starts printing the Alignment Check Sheet d For the A pattern pr...

Page 69: ...its for the day using the dial pad and then press OK e Press a or b to choose 12h Clock or 24h Clock and then press OK f To enter the time do one of the following If you chose 12h Clock in step e enter the time in 12 hour format using the dial pad and then press OK Press a or b to choose AM or PM and then press OK If you chose 24h Clock in step e enter the time in 24 hour format using the dial pad...

Page 70: ...ling and Printing problems Printing Difficulties on page 81 Print Quality Difficulties on page 83 Paper Handling Difficulties on page 84 Printing Received Faxes on page 86 Telephone and Fax problems Telephone Line or Connections on page 86 Handling Incoming Calls on page 89 Receiving Faxes on page 87 Sending Faxes on page 89 Copying problems Copying Difficulties on page 90 Troubleshooting B If you...

Page 71: ...Troubleshooting 63 B Scanning problems Scanning Difficulties on page 90 Software problems Software Difficulties on page 90 ...

Page 72: ...h operation works in the following way Printing If you choose Greyscale in the Advanced tab of the printer driver you can use the machine as a monochrome printer 2 sided printing is not available when this message appears Copying If the paper type is set to Plain Paper you can make copies in monochrome Faxing If the paper type is set to Plain Paper or Inkjet Paper the machine will receive and prin...

Page 73: ...s a mechanical problem Open the scanner cover and remove any foreign objects and paper scraps from inside the machine If the error message continues do the following See Transferring your faxes or Fax Journal report on page 71 before disconnecting the machine so you will not lose any important messages Then disconnect the machine from the power for several minutes and reconnect it A foreign object...

Page 74: ...ore and Hong Kong FaxAbility On For New Zealand For Australia Singapore and Hong Kong The machine is in Distinctive Ring mode You cannot change the Receive Mode from Manual to another mode For New Zealand The machine is in FaxAbility mode You cannot change the Receive Mode from Manual to another mode For Australia Singapore and Hong Kong Set Distinctive Ring to Off See Turning off Distinctive Ring...

Page 75: ... from the use of non Brother supplies may not be covered under the stated product warranty The ink absorber box or flushing box will need to be replaced Call Brother Customer Service or your local Brother Authorised Service Centre to have your machine serviced Other reasons for cleaning are 1 After a paper jam has been cleared the machine automatically cleans itself before the next received fax is...

Page 76: ...g paper and other print media on page 10 The paper tray was not fully inserted Remove the paper tray and re install it until it locks into place and then press Mono Start or Colour Start on the control panel Paper dust has accumulated on the surface of the paper pick up rollers Clean the paper pick up rollers See Advanced User s Guide Cleaning the paper pick up rollers The Jam Clear Cover is not c...

Page 77: ...ne Remove the jammed paper by following the steps in Printer jam or paper jam on page 73 Make sure the paper length guide is set to the correct paper size DO NOT extend the paper tray when you load A5 or smaller size paper The extendable tray is only available for some countries If there is a repeat paper jam a small piece of paper may be stuck in the machine Make sure paper is not still jammed in...

Page 78: ... on page 16 2 Make sure you loaded the paper in a Portrait position by setting the paper guides at the indicators for your paper size See Loading paper and other print media on page 10 3 After you have checked the paper size and the paper position press Mono Start or Colour Start If you are printing from your computer make sure the paper size you choose in the printer driver matches the size of pa...

Page 79: ...r to which faxes will be forwarded c Press Mono Start Transferring faxes to your PC B You can transfer the faxes from your machine s memory to your PC a Make sure you have installed MFL Pro Suite on your PC and then turn on PC FAX Receiving on the PC Do one of the following Windows XP Windows Vista and Windows 7 From Start select All Programs Brother MFC XXXX PC FAX Receiving and select Receive XX...

Page 80: ...hey are too long Follow these steps to clear a document jam Document is jammed in the top of the ADF unit B a Take out any paper from the ADF that is not jammed b Open the ADF cover c Remove the jammed document by pulling it upward 1 ADF cover d Close the ADF cover e Press Stop Exit IMPORTANT To avoid document jams close the ADF cover correctly by pushing it gently in the centre Document is jammed...

Page 81: ...machine from the electrical socket IMPORTANT Before you unplug the machine from the power source you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages See Transferring your faxes or Fax Journal report on page 71 b Pull the paper tray 1 completely out of the machine c Pull the two green levers inside the machine towar...

Page 82: ...rner as shown in the illustration 2 you cannot move it Re connect the power cord Hold down Stop Exit until the print head moves to the centre Then unplug the machine from the power source and take out the paper If the paper is jammed under the print head unplug the machine from the power source and then move the print head to take out the paper Hold the concave areas with the triangle marks shown ...

Page 83: ...ok carefully inside the machine 1 for any pieces of paper h Look inside the machine from a lower angle and make sure there are no pieces of paper remaining i Open the Jam Clear Cover 1 at the back of the machine j Remove the jammed paper 1 1 ...

Page 84: ... out the paper support until it locks in the open position and then unfold the paper support flap Make sure you pull out the paper support until it locks into place IMPORTANT DO NOT use the paper support flap for Legal size paper Only available for some countries o Re connect the power cord NOTE If there is a repeat paper jam a small piece of paper may be stuck in the machine See Additional paper ...

Page 85: ...s you to release the jammed paper d Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover into the open position e Load one sheet of thick A4 or Letter sized paper such as glossy paper deep into the machine as shown in the illustration ...

Page 86: ...OT touch the encoder strip 1 Doing this may cause damage to the machine g Pull the thick paper out of the machine h Open the Jam Clear Cover 1 at the back of the machine i Load one sheet of thick A4 or Letter sized paper such as glossy paper deep into the machine as shown in the illustration 1 1 ...

Page 87: ...use damage to the machine k Pull the thick paper out of the machine l Close the Jam Clear Cover Make sure the cover is closed correctly m Lift the scanner cover 1 to release the lock Gently push the scanner cover support down 2 and close the scanner cover 3 using both hands CAUTION Be careful not to pinch your fingers when you close the scanner cover 1 2 3 1 ...

Page 88: ...80 n Put the paper tray firmly back in the machine o Re connect the power cord ...

Page 89: ...e Printer Online Select this option to enable the printer Windows Vista Click Control Panel Hardware and Sound Printers Right click Brother MFC XXXX Printer where XXXX is your model name If the printer is offline it will show Use Printer Online Select this option to enable the printer Windows 7 Click Devices and Printers Right click Brother MFC XXXX Printer where XXXX is your model name and choose...

Page 90: ...ment to allow for this See Unprintable area on page 15 Cannot perform Page Layout printing Check that the paper size setting in the application and in the printer driver are the same Print speed is too slow Try changing the printer driver setting The highest resolution needs longer data processing sending and printing time Try the other quality settings in the printer driver as follows Windows Cli...

Page 91: ...er Original Innobella ink Try using the recommended types of paper See Acceptable paper and other print media on page 16 To prolong print head life provide the best ink cartridge economy and maintain print quality we do not recommend frequently unplugging the machine and or leaving the machine unplugged for extended periods of time We recommend using to power down the machine Using allows minimal ...

Page 92: ...ge Windows Check Reverse Order in the Basic tab of the printer driver The printouts are wrinkled Windows In the printer driver Advanced tab click Colour Settings and uncheck Bi Directional Printing Macintosh In the printer driver choose Print Settings click Advanced choose Other Print Options and uncheck Bi Directional Printing Make sure you are using Brother Original Innobella ink Paper Handling ...

Page 93: ...ke sure the paper guides are set to the correct paper size Do not extend the paper tray when you load A5 or smaller size paper The extendable tray is only available for some countries Paper jam reoccurs If there is a repeat paper jam a small piece of paper may be stuck in the machine Make sure paper is not still jammed in the machine See Additional paper jam clear operations on page 76 The paper j...

Page 94: ...ing fax Received colour fax prints only in monochrome Replace each colour ink cartridge that has reached the end of its life and then ask the other person to send the colour fax again See Replacing the ink cartridges on page 55 Telephone Line or Connections Difficulty Suggestions Dialling does not work No dial tone Check the line cord connections Not available in New Zealand Change the Tone Pulse ...

Page 95: ...s a line with other telephones and you want it to automatically answer all incoming faxes select Fax Tel mode In Fax Tel mode your Brother machine will automatically receive faxes and produce a fast double ring to alert you to answer voice calls If you do not want your Brother machine to automatically answer incoming faxes select Manual mode In Manual mode you must answer every incoming call and a...

Page 96: ...e with your Remote Activation Code for people sending manual faxes For example After the beep leave a message or press l 5 1 l 9 1 for New Zealand and Start to send a fax 4 Set your answering machine to answer calls 5 Set your Brother machine s Receive Mode to External TAD See Choose the Receive Mode on page 25 Make sure your Brother machine s Fax Detect feature is set to On Fax Detect is a featur...

Page 97: ...n the glass strip See Cleaning the scanner glass on page 58 Handling Incoming Calls Difficulty Suggestions The machine hears a voice as a CNG Tone If Fax Detect is set to On your machine is more sensitive to sounds It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones Deactivate the machine by pressing Stop Exit Try avoiding t...

Page 98: ...IA driver TWAIN or ICA errors appear when starting to scan Macintosh Make sure the Brother TWAIN driver is chosen as the primary source In PageManager click File Select Source and choose the Brother TWAIN driver You can also scan documents using the ICA Scanner Driver See Software and Network User s Guide OCR does not work Try increasing the scanner resolution Macintosh Presto PageManager must be ...

Page 99: ...o possible interference on the telephone line you can change the compatibility setting which reduces the modem speed to minimise errors a Press Menu 0 5 b Press a or b to choose Normal or Basic for VoIP Press OK Basic for VoIP cuts the modem speed to 9 600 bps and turns off colour fax receiving and ECM except for colour fax sending Unless interference is a recurring problem on your telephone line ...

Page 100: ...can reset the machine s settings such as the Date and Time and Ring Delay 2 Address Fax Address Fax resets the following settings Speed Dial Speed Dial and Setup Groups Station ID Name and Number Report settings Transmission Verification Report Speed Dial and Fax Journal 3 All Settings You can restore all settings to the factory default Brother strongly recommends performing this procedure before ...

Page 101: ... the available choices for each setting and feature at a glance You can use these tables to quickly choose your preferred settings in the machine Menu keys C Settings and features tables C Access the menu Go to the next menu level Accept an option Go back to the previous menu level Delete an incorrect letter when you need to enter text into the machine Scroll through the current menu level Go back...

Page 102: ...u want 1 Ink 2 General Setup 3 Fax 4 Copy 5 Print Reports 6 Machine Info 0 Initial Setup c Press OK when that option appears on the LCD The LCD will then show the next menu level d Press a or b to scroll to choose the setting you want to change Press OK e Press a or b to choose the option you want Press OK The LCD will show Accepted f Press Stop Exit ...

Page 103: ...Options Descriptions Page 1 Ink 1 Test Print Print Quality Alignment Lets you check the print quality or alignment 59 60 2 Cleaning Black Colour All Lets you clean the print head 59 3 Ink Volume nnnnnnn onnnnnn oonnnnn ooonnnn oooonnn ooooonn oooooon ooooooo Lets you check the available ink volume See 2 General Setup 1 Mode Timer 0 Sec 30 Secs 1 Min 2 Mins 5 Mins Off Sets the time to return to Fax...

Page 104: ...s the volume level of the beeper 9 3 Speaker Off Low Med High Adjusts the speaker volume 9 5 LCD Contrast Light Dark Adjusts the contrast of the LCD 9 6 Sleep Mode 1 Min 2 Mins 3 Mins 5 Mins 10 Mins 30 Mins 60 Mins You can choose how long the machine will remain idle before it goes into Sleep Mode See Level1 Level2 Level3 Options Descriptions Page See Advanced User s Guide See Quick Setup Guide Th...

Page 105: ...when you answer a call and hear fax tones 28 5 Remote Codes Remote Codes Options On Off Act Code l51 l91 for New Zealand Deact Code 51 91 for New Zealand Allows you to answer all calls at an extension or external telephone and use codes to turn the machine on or off You can personalize these codes 41 6 Auto Reduction On Off Cuts the size of incoming faxes to fit the paper size See 7 Memory Receive...

Page 106: ...ge Off Off Image Choose the initial setup for Transmission Verification Report 24 2 Journal Period Off Every 50 Faxes Every 6 Hours Every 12 Hours Every 24 Hours Every 2 Days Every 7 Days Sets the interval for the automatic printing of the Fax Journal If you have chosen any other option than Off or Every 50 Faxes you can set the time for the chosen option If you have chosen Every 7 Days you can se...

Page 107: ...y 32 Call Waiting Off On If you have Call Waiting as well as FaxAbility set the Call Waiting to On 33 3 Caller ID Display View or print a list of the last 30 Caller IDs stored in the memory 31 34 36 4 Copy 1 Quality Normal Best Chooses the Copy resolution for your type of document See 2 Density nnnno nnnon nnonn nonnn onnnn Adjusts the density of copies 5 Print Reports 1 XMIT Verify Prints these l...

Page 108: ...ms 91 6 Reset 1 Machine Reset 1 Reset 2 Exit You can reset the machine s settings such as the Date and Time and Ring Delay 92 2 Address Fax 1 Reset 2 Exit Deletes all stored Speed Dial numbers and faxes restores the Station ID Speed Dial List Transmission Verification Report and Fax Journal back to the factory default settings 3 All Settings 1 Reset 2 Exit Resets all the machine s settings back to...

Page 109: ... A4iLTR 83 LGLiA4 69 A4iA5 47 A4i10x15cm You can choose the enlargement reduce ratio for the next copy Paper Type Plain Paper Inkjet Paper Brother BP71 Other Glossy Transparency Choose the paper type that matches the paper in the tray 46 Paper Size A4 A5 10 W x15 H cm Letter Legal Choose the paper size that matches the paper in the tray Legal is only available for some countries 46 See Advanced Us...

Page 110: ...P 2in1 L 2in1 ID 4in1 P 4in1 L Poster 3x3 You can make N in 1 or Poster copies No of Copies You can enter the number of copies that you want to make 45 Remove Bkg Clr Off Low Medium High Change the amount of background colour that is removed See Level1 Level2 Level3 Options Descriptions Page See Advanced User s Guide The default settings are shown in Bold with an asterisk ...

Page 111: ...300dpi 600dpi You can choose the scan resolution for your document File Type If you choose the Colour option in the Scan Type setting PDF JPEG If you choose the Mono option in the Scan Type setting PDF TIFF You can choose the file format for your document Scan Size A4 A5 10x15cm Business Card Letter Legal You can choose the scan size for your document Legal is only available for some countries Rem...

Page 112: ...File Type If you choose the Colour option in the Scan Type setting PDF JPEG If you choose the Mono option in the Scan Type setting PDF TIFF You can choose the file format for your document Scan Size A4 A5 10x15cm Business Card Letter Legal You can choose the scan size for your document Legal is only available for some countries Remove Bkg Clr Off Low Medium High Change the amount of background col...

Page 113: ...ions Scan Type Colour Black and White You can choose the scan type for your document Resolution 100dpi 200dpi 300dpi 600dpi You can choose the scan resolution for your document File Type Text HTML RTF You can choose the file format for your document Scan Size A4 A5 10x15cm Business Card Letter Legal You can choose the scan size for your document Legal is only available for some countries Level1 Le...

Page 114: ...File Type If you choose the Colour option in the Scan Type setting PDF JPEG If you choose the Mono option in the Scan Type setting PDF TIFF You can choose the file format for your document Scan Size A4 A5 10x15cm Business Card Letter Legal You can choose the scan size for your document Legal is only available for some countries Remove Bkg Clr Off Low Medium High Change the amount of background col...

Page 115: ...ge Search You can set up dial by pressing only a few keys 42 Set Speed Dial Stores Speed Dial numbers so you can dial by pressing only a few keys and Start 43 Setup Groups Sets up Group numbers for broadcasting See See Advanced User s Guide The default settings are shown in Bold with an asterisk ...

Page 116: ...acters NOTE The characters that are available may differ depending on your country Making corrections C If you entered an incorrect character and want to change it press d to move the cursor under the incorrect character and then press Clear Enter the correct character You can also use the cursor to go back and insert letters Press Clear for each character you want to erase Repeating letters C If ...

Page 117: ...tings and features tables 109 C Special characters and symbols C Press l or 0 repeatedly until you see the special character or symbol you want Press l for space m Press for _ Press 0 for Ä Ë Ö Ü À Ç È É 0 ...

Page 118: ... 24712 printed pattern 3 Measured according to IEC 62301 Edition 2 0 4 Even when the machine is turned off it will automatically turn itself on periodically for print head maintenance and then turn itself off Specifications D Printer Type Inkjet Print Head Mono Colour Piezo with 210 nozzles 1 Piezo with 70 nozzles 3 Memory Capacity 64 MB LCD Liquid Crystal Display 16 characters 1 line Power Source...

Page 119: ...t Quality 10 to 35 C 20 to 33 C Humidity Operating Best Print Quality 20 to 80 without condensation 20 to 80 without condensation ADF automatic document feeder Up to 20 pages Paper 80 gsm A4 or Letter size Document Size ADF Width 148 mm to 215 9 mm ADF Length 148 mm to 355 6 mm Scanner Glass Width Max 215 9 mm Scanner Glass Length Max 297 mm 180 mm 410 mm 374 mm 471 mm ...

Page 120: ... Input Paper Tray D Paper type Plain Paper Inkjet Paper coated paper Glossy Paper 1 and Transparency 1 2 Paper size 3 A4 Legal 4 Executive Letter A5 A6 Envelopes Com 10 DL C5 Monarch Photo 10 15 cm Photo 2L 13 18 cm and Index Card 127 203 mm Width 98 mm 215 9 mm Length 148 mm 355 6 mm For more details see Paper weight thickness and capacity on page 18 Maximum paper tray capacity Approx 100 sheets ...

Page 121: ...h ADF 208 mm A4 Scanner Glass 204 mm A4 Printing Width 204 mm A4 Greyscale Monochrome 8 bit 256 levels Colour 24 bit 8 bit per colour 256 levels Resolution Standard 203 98 dpi Mono 203 196 dpi Colour Fine 203 196 dpi Mono Colour Superfine 203 392 dpi Mono Photo 203 196 dpi Mono Speed Dial 40 stations Groups Up to 6 Broadcasting 90 40 Speed Dial 50 Manual Dial Automatic Redial 3 times at 5 minute i...

Page 122: ...py D 1 When copying on A4 size paper Colour Monochrome Yes Yes Copy Width 204 mm 1 Multiple Copies Stacks Sorts up to 99 pages Enlarge Reduce 25 to 400 in increments of 1 Resolution Prints up to 1200 2400 dpi ...

Page 123: ... Windows Vista Windows 7 Windows 8 Mac OS X v10 6 8 10 7 x 10 8 x WIA Compliant Yes Windows XP 1 Windows Vista Windows 7 Windows 8 ICA Compliant Yes Mac OS X v10 6 8 10 7 x 10 8 x Colour Depth 30 bit colour Processing Input 24 bit colour Processing Output 256 levels per colour Greyscale 10 bit colour Processing Input 8 bit colour Processing Output 256 levels per colour Resolution Up to 19200 19200...

Page 124: ...r each operation on page 18 3 When printing on A4 size paper 4 For detailed specifications visit http www brother com Resolution Up to 1200 6000 dpi Printing Width 3 204 mm 210 mm borderless 1 Borderless 2 A4 Letter A6 Photo 10 15 cm Index Card 127 203 mm Photo 2L 13 18 cm Print Speed 4 ...

Page 125: ...s D 1 Your machine has a Hi Speed USB 2 0 interface The machine can also be connected to a computer that has a USB 1 1 interface 2 Third party USB ports are not supported USB 1 2 A USB 2 0 interface cable that is no longer than 2 m ...

Page 126: ... Operating System Mac OS X v10 6 8 OS X v10 7 x OS X v10 8 x Printing PC Fax Send 3 Scanning Intel Processor 80 MB 550 MB Conditions 1 For WIA 1200 1200 resolution Brother Scanner Utility enables to enhance up to 19200 19200 dpi 2 Third party USB ports are not supported 3 PC Fax supports black and white only 4 PaperPort 12SE supports Windows XP Home SP3 or greater XP Professional SP3 or greater XP...

Page 127: ...lower yield than standard cartridges 80 With all following ink cartridges you can print the specified number of pages For Australia and other Oceania countries For other countries Standard Yield Black LC131BK LC161BK Standard Yield Yellow LC131Y LC161Y Standard Yield Cyan LC131C LC161C Standard Yield Magenta LC131M LC161M For Australia and other Oceania countries For other countries High Yield Bla...

Page 128: ...ware and Network User s Guide Copy paper size 46 paper type 46 using scanner glass 20 Cordless telephone 40 Custom telephone features on a single line 89 D Dialling a pause 43 access codes and credit card numbers 44 Address Book 42 manual 42 Distinctive Ring turning off 30 35 turning on 30 35 Document loading 19 20 E Envelopes 13 18 Error messages on LCD 64 B W Print Only 64 Cannot Detect 65 Canno...

Page 129: ...elay 27 G Greyscale 113 115 H Help LCD messages 93 using menu keys 93 Menu Table 95 I Ink cartridges ink dot counter 55 replacing 55 Innobella 119 J Jams document 72 paper 73 L LCD Liquid Crystal Display 6 93 Contrast 9 M Macintosh See Software and Network User s Guide Maintenance routine replacing ink cartridges 55 Manual dialling 42 receive 25 Multi line connections PABX 39 N Nuance PaperPort 12...

Page 130: ...ne answering device external 25 38 connecting 38 39 Receive Mode 25 recording OGM 39 Telephone line connections 39 difficulties 86 interference VoIP 91 multi line PABX 39 Text entering 108 special characters 109 Transferring your faxes or Fax Journal report 71 Transparencies 16 17 18 112 Troubleshooting document jam 72 error messages on LCD 64 if you are having difficulty copying 90 document jam 7...

Page 131: ...port Consultants are available 7 days a week by phone during the hours of 8 30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday Outside of these hours you can find assistance from our Auto Attendant Self Help and our Website www brother co nz under Online Help Product Support Centre Australia Brother International Aust Pty Ltd Phone 02 8875 6000 Fax 02 9870 7223 Solutions Site http sol...

Page 132: ...om Visit us on the World Wide Web http www brother com This machine is approved for use in the country of purchase only Local Brother companies or their dealers will only support machines purchased in their own countries ...

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