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Brother MFC-9460CDN, Basic User'S Manual

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Brother MFC-9460CDN Basic User'S Manual Download Page 141

Troubleshooting

133

B

e

Push down and pull the green tabs at 
the left and right hand sides toward you 
and fold down the fuser cover (1).

 

f

Using both hands, gently pull out the 
jammed paper.

 

g

Close the fuser cover (1).

 

h

Fully close the back cover.

i

Put the paper tray firmly back in the 
machine.

1

1

Summary of Contents for MFC-9460CDN

Page 1: ...BASIC USER S GUIDE MFC 9460CDN MFC 9465CDN Not all models are available in all countries Version B ARL ASA NZ ...

Page 2: ...e your model number Serial Number 1 Date of Purchase Place of Purchase 1 The serial number is on the back of the unit Retain this User s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service Register your product on line at http www brother com registration 2010 Brother Industries Ltd ...

Page 3: ... Fax Copy security features printing reports and performing routine maintenance PDF file Documentation CD ROM In the box Software User s Guide Follow these instructions for Printing Scanning Network Scanning Remote Setup PC Fax and using the Brother ControlCenter utility PDF file Documentation CD ROM In the box Network Glossary This Guide provides basic information about advanced network features ...

Page 4: ...oading paper in the standard paper tray 11 Loading paper in the multi purpose tray MP tray 13 Unscannable area 18 Unprintable area when printing from a computer 18 Paper settings 19 Paper Type 19 Paper Size 19 Tray Use in copy mode 20 Tray Use in fax mode 20 Tray Use in print mode 21 Acceptable paper and other print media 22 Type and size of paper 22 Handling and using special paper 24 3 Loading d...

Page 5: ...d Hong Kong 41 Connecting an external TAD 42 Connections 43 Recording an outgoing message OGM 43 Multi line connections PABX 43 External and extension telephones 44 Connecting an external or extension telephone 44 Operation from external or extension telephones 44 For Fax Tel mode only 44 Using a non Brother cordless external handset 45 Using Remote Codes 45 7 Dialling and storing numbers 47 How t...

Page 6: ...ettings 61 Before scanning 61 Scan key settings 61 Scanning using the Scan key 63 A Routine maintenance 64 Replacing the consumable items 64 Replacing a Toner cartridge 68 Replacing the drum unit 74 Replacing the belt unit 81 Replacing the waste toner box 86 Cleaning and Checking the machine 93 Cleaning the outside of the machine 93 Cleaning the scanner glass 94 Cleaning the laser scanner windows ...

Page 7: ...neath paper tray 1 131 If you are having difficulty with your machine 134 Setting Dial Tone detection 142 Telephone line interference 142 Improving the print quality 143 Machine Information 150 Checking the Serial Number 150 Reset functions 150 How to reset the machine 151 C Menu and features 152 On screen programming 152 How to access the menu mode 152 Menu table 153 Entering text 171 D Specifica...

Page 8: ...Additional sending options Additional sending operations Polling overview 4 Receiving a fax Remote Fax Options black white only Additional receiving operations Polling overview 5 Dialling and storing numbers Telephone line services Additional dialling operations Additional ways to store numbers 6 Printing reports Fax reports Reports 7 Making copies Copy settings Duplex 2 sided copying A Routine ma...

Page 9: ...essages shown on the LCD of the machine WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injuries CAUTION indicates a potentially hazardous situation which if not avoided may result in minor or moderate injuries IMPORTANT indicates a potentially hazardous situation which if not avoided may result in damage to property or loss of product func...

Page 10: ...ide Software User s Guide Network Glossary and Network User s Guide that are on the Documentation CD ROM Viewing Documentation 1 a Turn on your computer Insert the Documentation CD ROM into your CD ROM drive Note Windows users If the screen does not appear automatically go to My Computer Computer double click the CD ROM icon and then double click index html b Macintosh users Double click the Docum...

Page 11: ...ctions as follows Software User s Guide Scanning ControlCenter Network Scanning ScanSoft PaperPort 12SE with OCR How to Guides Windows The complete ScanSoft PaperPort 12SE with OCR How to Guides can be viewed from the Help selection in the ScanSoft PaperPort 12SE application Presto PageManager User s Guide Macintosh Note Presto PageManager must be downloaded and installed before use See Accessing ...

Page 12: ...nter for FREE photo projects and printable downloads click Brother CreativeCenter To return to the main page click Back or if you have finished click Exit Accessing Brother Support Macintosh 1 You can find all the contacts you will need such as Web support Brother Solutions Center on the Installation CD ROM Double click the Brother Support icon The following screen will appear To download and inst...

Page 13: ...General information 5 1 ...

Page 14: ... the handset of an external telephone during the F T ring fast double rings Redial Pause Redials the last number called It also inserts a pause when programming quick dial numbers or when dialling a number manually Resolution Sets the resolution when sending a fax 3 Error LED Blinks in orange when the LCD displays an error or an important status message 4 Duplex You can choose Duplex to copy on bo...

Page 15: ...Search b Lets you look up numbers that are stored in memory 7 Dial pad Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine The key temporarily switches the dialling mode from Pulse to Tone during a telephone call not available in New Zealand 8 Stop Exit Stops an operation or exits from a menu 9 Start Colour Lets you start sending faxes or ma...

Page 16: ...See Printing data from a USB Flash memory drive or digital camera supporting mass storage on page 54 Secure You can print data saved in the memory when you enter your four digit password For details about using the Secure key see the Software User s Guide When using Secure Function Lock you can switch restricted users by holding down Shift as you press Secure See Secure Function Lock 2 0 in Chapte...

Page 17: ...Machine Status Description Ready Mode The machine is ready to print in sleep mode there is no print data or the power switch is off Green blinking Receiving Data The machine is either receiving data from the computer processing data in memory or printing data Green Data Remaining in Memory Print data remains in the machine memory ...

Page 18: ...rough the menu a Press Menu 1 3 1 b Press a or b to choose Off Low Med or High Press OK c Press Stop Exit Beeper volume 1 When the beeper is on the machine will beep when you press a key make a mistake or after you send or receive a fax You can choose a range of volume levels from High to Off a Press Menu 1 3 2 b Press a or b to choose Off Low Med or High Press OK c Press Stop Exit Speaker volume ...

Page 19: ...the printer driver or by using the control panel buttons Loading paper in the standard paper tray 2 You can load up to 250 sheets for Tray 1 and 500 sheets for Tray 2 Paper can be loaded up to the maximum paper mark b b b on the sliding paper with guide For recommended paper to use see Paper capacity of the paper trays on page 23 Printing on plain paper thin paper or recycled paper from the standa...

Page 20: ...make sure The paper is below the maximum paper mark b b b 1 Over filling the paper tray will cause paper jams The side to be printed on must be face down The paper guides touch the sides of the paper so it will feed properly e Put the paper tray firmly back in the machine Make sure that it is completely inserted into the machine f Lift up the support flap 1 to prevent paper from sliding off the fa...

Page 21: ...0 sheets of plain paper Use this tray to print or copy on thick paper bond paper labels or envelopes For recommended paper to use see Paper capacity of the paper trays on page 23 Printing on plain paper bond paper labels or glossy paper from the MP tray 2 a Open the MP tray and lower it gently b Pull out the MP tray support and unfold the flap 1 1 ...

Page 22: ...arrows 2 The side to be printed on must be face up with the leading edge top of the paper in first Note When you are using glossy paper put only one sheet at a time in the MP tray to avoid a paper jam d Lift up the support flap to prevent paper from sliding off the face down output tray or remove each page as soon as it comes out of the machine 2 1 ...

Page 23: ...make them as flat as possible a Open the MP tray and lower it gently b Pull out the MP tray support and unfold the flap 1 c Lift up the support flap to prevent envelopes and thick sheets of paper from sliding off the face down output tray If the support flap is closed you should remove each envelope as soon as it comes out of the machine 1 ...

Page 24: ...re The top of envelope edge is positioned between the arrows 1 The side to be printed on must be face up e Open the back cover Face up output tray f Pull down the two grey levers one on the left hand side and one on the right hand side to the envelope position as shown in the illustration below g Close the back cover h Send the print data to the machine 1 ...

Page 25: ...ent a paper jam If your thick paper curls during printing put only one sheet at a time in the MP tray and open the back cover back output tray to let the printed pages exit to the back output tray To easily remove a small printout from the output tray lift up the scanner by using both hands as shown in the illustration You can still use the machine while the scanner is up To close the scanner push...

Page 26: ...en using the printer driver the printable area is smaller than the paper size The figures below show unprintable areas Note The area that cannot be printed on may vary depending on the paper size and the printer driver you are using The unprintable area shown above is for A4 size paper Usage Document Size Top 1 Bottom 1 Left 2 Right 2 Fax Letter 4 mm 3 95 mm A4 4 mm 1 mm Copy Letter 4 mm 3 96 mm A...

Page 27: ... 8 5 in 13 in When you change the size of paper in the tray you will also need to change the setting for paper size at the same time so your machine can fit the document or an incoming fax on the page a Do one of the following To set the paper size for the MP Tray press Menu 1 2 2 1 To set the paper size for Tray 1 press Menu 1 2 2 2 To set the paper size for Tray 2 1 press Menu 1 2 2 3 if you ins...

Page 28: ...se in fax mode 2 You can change the default tray that the machine will use for printing received faxes When you choose Tray 1 Only MP Only or Tray 2 Only 1 the machine pulls the paper only from that tray If the selected tray is out of paper No Paper will appear on the LCD Insert the paper in the empty tray When you choose T1 T2 1 MP the machine pulls paper from Tray 1 until it is empty then from T...

Page 29: ... default tray the machine will use for printing from your computer a Press Menu 1 5 3 b Press a or b to choose Tray 1 Only Tray 2 Only 1 MP Only MP T1 T2 1 or T1 T2 1 MP Press OK 1 Tray 2 Only or T2 appears only if the optional tray is installed c Press Stop Exit ...

Page 30: ...ams or misfeeds For correct printing you must choose the same paper size from your software application as the paper in the tray Avoid touching the printed surface of the paper immediately after printing Before you buy a lot of paper test a small quantity to make sure the paper is suitable Type and size of paper 2 The machine feeds paper from the installed standard paper tray multi purpose tray or...

Page 31: ...1 B5 Executive A5 A5 Long Edge A6 B6 Folio 2 Plain paper Thin paper and Recycled paper up to 250 80 gsm Multi purpose Tray MP Tray Width 69 8 to 216 mm Length 116 to 406 4 mm Plain paper Thin paper Thick paper Thicker paper Bond paper Recycled paper Envelopes Labels and Glossy paper 50 sheets 80 gsm 3 Envelopes 1 Glossy paper Optional lower Tray Tray 2 A4 Letter Legal B5 Executive A5 B6 Folio 2 Pl...

Page 32: ...aper paper having a rough surface or paper that is wrinkled or creased the paper may exhibit degraded performance When you are using glossy paper put only one sheet at a time in the MP tray to avoid a paper jam Types of paper to avoid 2 IMPORTANT Some types of paper may not perform well or may cause damage to your machine DO NOT use paper that is highly textured that is extremely smooth or shiny t...

Page 33: ...al shape that are extremely shiny or textured with clasps staples snaps or tie strings with self adhesive closures that are of a baggy construction that are not sharply creased that are embossed have raised writing on them that were previously printed by a laser machine that are pre printed on the inside that cannot be arranged neatly when stacked that are made of paper that weighs more than the p...

Page 34: ...Using labels with spaces may result in labels peeling off and causing serious jams or print problems All labels used in this machine must be able to withstand a temperature of 392 degrees Fahrenheit 200 degrees centigrade for a period of 0 1 seconds Types of labels to avoid 2 Do not use labels that are damaged curled wrinkled or an unusual shape IMPORTANT DO NOT feed part used label sheets The exp...

Page 35: ...ard newspaper or fabric To avoid damaging your machine while using the ADF DO NOT pull on the document while it is feeding Note To scan documents that are not suitable for the ADF see Using the scanner glass on page 28 It is easier to use the ADF if you are loading a multiple page document Make sure documents with correction fluid or written with ink are completely dry a Unfold the ADF document su...

Page 36: ...n pages of a book one page at a time Document Sizes Supported 3 How to load documents 3 Note To use the scanner glass the ADF must be empty a Lift the document cover b Using the document guidelines on the left and top place the document face down in the upper left corner of the scanner glass c Close the document cover IMPORTANT If the document is a book or is thick do not slam the cover or press o...

Page 37: ... them For more advanced fax sending operations and settings see Sending a fax in Chapter 3 of the Advanced User s Guide Broadcast Duplex Scan 2 sided fax layout MFC 9465CDN Delayed Fax Batch TX Real Time TX Polled TX Overseas Mode Fax Resolution Contrast Coverpg Setup Coverpage Setup Coverpage Note d MFC 9465CDN Choose one of the options below If you want to send a single sided document go to Step...

Page 38: ...n one page press 1 to choose Yes and place the next page on the scanner glass Press OK The machine starts scanning the page Repeat this step for each additional page If you press Colour Start the machine starts sending the document Note To cancel press Stop Exit Faxing Letter size documents from the scanner glass 4 When faxing Letter size documents you will need to set the scan glass size to Lette...

Page 39: ... type of report you want see Transmission Verification Report in Chapter 6 of the Advanced User s Guide This report lists the receiving party s name or fax number the time and date of transmission duration of transmission number of pages sent and whether or not the transmission was successful There are several settings available for the Transmission Verification Report On Prints a report after eve...

Page 40: ...nsmission Verification Report if Real Time Transmission is set to Off See Real Time Transmission in Chapter 3 of the Advanced User s Guide If your transmission is successful OK will appear next to RESULT on the Transmission Verification Report If transmission is not successful ERROR will appear next to RESULT ...

Page 41: ... set the receive mode follow the instructions below a Press Menu 0 1 b Press a or b to choose the receive mode Press OK c Press Stop Exit The LCD will display the current receive mode Receiving a fax 5 Do you want to use the telephone features of your machine if available or an external telephone or external telephone answering device connected on the same line as the machine Yes Fax Only No No No...

Page 42: ... 35 and Ring Delay on page 35 Manual 5 Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring 1 feature 1 Fax Ability in New Zealand To receive a fax in Manual mode lift the handset of the external telephone When you hear fax tones short repeating beeps press Mono Start or Colour Start and then press 2 to receive a fax You can also use the Fax Detect feat...

Page 43: ...de only 5 When somebody calls your machine you and your caller will hear the normal telephone ring sound The number of rings is set by the Ring Delay setting If the call is a fax then your machine will receive it however if it is a voice call the machine will sound the F T ring a fast double ring for the time you have set in the F T Ring Time setting If you hear the F T ring it means that you have...

Page 44: ... then press 2 to receive If you answered at an extension telephone press l51 l91 for New Zealand See Operation from external or extension telephones on page 44 Note If this feature is set to On but your machine does not connect a fax call when you lift an extension telephone handset press the fax receive code l51 l91 for New Zealand If you send faxes from a computer on the same telephone line and ...

Page 45: ...is so your Machine can recognize its incoming calls Telephone Service for Australia 6 Telstra FaxStream Duet Distinctive Ringing 6 Telstra FaxStream Duet is an enhanced Public Switched Telephone Service PSTS offered by Telstra that allows you to have an additional number on one telephone line with its own distinctive ring pattern Telstra FaxStream Duet is a call handling feature that helps users d...

Page 46: ...three short bursts of ring repeated at regular intervals When FaxStream Duet is On and you receive a voice call all extension and external telephones will ring with a standard ring pattern The fax machine will ring on the third ring with a standard ring pattern All external and the extension telephones will continue to ring until you or a telephone answering device can answer the voice number When...

Page 47: ... that allows you to have an additional number on one telephone line with its own distinctive ring pattern This way when you get an incoming call you can identify the number being called by its ring How Will the Fax Machine Treat All Other Numbers 6 FaxAbility mode ensures that the machine will answer calls to the FaxAbility secondary number When a call comes in to your main number all the telephon...

Page 48: ...learn to recognize the ring pattern for faxes so you will not be tempted to answer that number Either you or a telephone answering device can answer the main number s Note After you have set the FaxAbility feature to On the receive mode is set to Manual automatically Unless you have a TAD or Voice Mail set up on the FaxAbility number Manual mode means you must answer all the call yourself You can ...

Page 49: ...pore and Hong Kong 6 This machine feature lets you use the Distinctive Ringing subscriber service offered by some telephone companies which allows you to have several telephone numbers on one telephone line Each telephone number has its own Distinctive Ringing pattern so you will know which telephone number is ringing This is one way you can have a separate telephone number for your machine Your m...

Page 50: ...ain See Choosing the receive mode on page 33 Connecting an external TAD 6 You can connect an external Telephone Answering Device TAD to the same line as your machine When the TAD answers a call your machine will listen for the CNG fax calling tones sent by a sending fax machine If it hears them it will take over the call and receive the fax If it does not hear them it will let your TAD take a voic...

Page 51: ...the Fax Activation Code l51 l91 for New Zealand See Using Remote Codes on page 45 We recommend beginning your OGM with an initial 5 second silence because the machine cannot hear fax tones over a loud voice You may try leaving out this pause but if your machine has trouble receiving faxes then you should re record the OGM to include it Multi line connections PABX 6 Most offices use a central telep...

Page 52: ...Activation code When you press the Remote Activation code l51 l91 for New Zealand the machine starts to receive the fax If you answer a call and no one is on the line 6 You should assume that you re receiving a manual fax Press l51 l91 for New Zealand and wait for the chirp or until the LCD shows Receiving and then hang up Note You can also use the Fax Detect feature to make your tactically take t...

Page 53: ...machine Using Remote Codes 6 Remote Activation Code 6 If you answer a fax call on an external or extension telephone you can tell your machine to receive it by pressing the Remote Activation Code l51 l91 for New Zealand Wait for the chirping sounds then replace the handset See Fax Detect on page 36 Your caller will have to press start to send the fax If you answer a fax call at the external teleph...

Page 54: ...ation Code press OK f Press Stop Exit Changing the Remote Codes 6 The preset Remote Activation Code is l51 l91 for New Zealand The preset Remote Deactivation Code is 51 91 for New Zealand If you are always disconnected when accessing your External TAD try changing the three digit remote codes for example and 555 a Make sure you are in Fax mode b Press Menu 2 1 4 c Press a or b to choose On or Off ...

Page 55: ...o call See Storing One Touch Dial numbers on page 49 To dial One Touch numbers 9 to 16 hold down Shift as you press the One Touch key Speed dialling 7 Press a Speed Dial and enter the three digit Speed Dial number See Storing Speed Dial numbers on page 50 Note If the LCD shows Register Now when you enter a One Touch or a Speed Dial number it means that a number is not stored there Dialling and sto...

Page 56: ...stered names will appear Press a or b to scroll until you find the name you are looking for If the LCD shows No Contact Found when you enter the first few letters of the name it means that a name for the letter is not stored Fax redial 7 If you are sending a fax automatically and the line is busy the machine will automatically redial up to three times at five minute intervals If you are sending a ...

Page 57: ...any times as needed to increase the length of the pause Storing One Touch Dial numbers 7 Your machine has 8 One Touch keys where you can store 16 fax or telephone numbers for automatic dialling To access numbers 9 to 16 hold down Shift as you press the One Touch key a Press the One Touch key where you want to store the number If a number is not stored there the LCD shows Register Now Press 1 to ch...

Page 58: ...hoose one of the following To store the fax resolution press a or b to select Std Fine S Fine or Photo Press OK Press OK if you don t want to change the default resolution Changing One Touch and Speed Dial numbers 7 You can change a One Touch or Speed Dial number that has already been stored The LCD will show the name or number and if the number has a scheduled job such as a delayed fax or a fax f...

Page 59: ...p Exit Deleting One Touch and Speed Dial numbers 7 You can delete a One Touch or Speed Dial number that has already been stored The LCD will show the name or number and if the number has a scheduled job such as a delayed fax or a fax forwarding number it will display a message a Do one of the following To delete a stored One Touch number press Menu 2 3 1 23 Address Book 1 One Touch Dial One Touch ...

Page 60: ...ot available in New Zealand 7 If you have a Pulse dialling service but need to send Tone signals for example for telephone banking follow the instructions below If you have Touch Tone service you will not need this feature to send tone signals a Press Hook b Press on the machine s control panel Any digits dialled after this will send tone signals When you hang up the machine will return to the Pul...

Page 61: ...n the scanner glass See Using the scanner glass on page 28 c Press Mono Start or Colour Start Note If the LCD shows Please Wait and the machine stops copying while you are making multiple copies please wait for 30 to 40 seconds until the machine finishes the colour registration and cleaning process of the belt unit Stop copying 8 To stop copying press Stop Exit Copy settings 8 Press Copy and then ...

Page 62: ...printing 9 Note The screens in this section may vary depending on your application and operating system a From the menu bar of an application click File then Print b Choose Brother MFC XXXX Printer 1 and check the Print to file box 2 Click Print c Choose the folder you want to save the file to and enter the file name if you are prompted to If you are prompted for a file name only you can also spec...

Page 63: ...y You can only print in black white If your ID has been restricted to a page limit in Secure Function Lock and you insert a USB Flash memory drive into the machine and press Direct the LCD will show Remaining Pages with the number of pages you have left to print b Press a or b to choose the folder name or file name you want to print Press OK If you have chosen the folder name press a or b to choos...

Page 64: ...r d Press Mono Start or Colour Start if you have finished e Press the dial pad key to enter the number of copies you want Press OK Direct Print FILE_1 PDF No of Copies Press Start f Press Mono Start or Colour Start to print the data IMPORTANT To prevent damage to your machine DO NOT connect any device other than a digital camera or USB Flash memory drive to the USB direct interface DO NOT remove t...

Page 65: ...rint settings a Install the Brother printer driver on the Installation CD ROM See the Quick Setup Guide b From your application choose the Print command c Choose the name of your machine in the Print dialog box and click Properties d Choose the settings you want in the Properties dialog box Paper Size Orientation Copies Media Type Print Quality Colour Mono Multiple Page Duplex Booklet Paper Source...

Page 66: ...ControlCenter4 eliminates the need to manually launch specific applications You can use ControlCenter4 on your computer a Load your document See How to load documents on page 27 b Open ControlCenter4 by clicking start All Programs Brother XXX XXXX where XXX XXXX is your model name ControlCenter4 The ControlCenter4 application will open c Choose Home Mode or Advanced Mode before you use ControlCent...

Page 67: ... appears You can change the default settings 1 Choose PDF pdf from the File Type pull down list 2 You can enter the file name you want to use for the document 3 You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 You can choose a scanning resolution from the Resolution pull down list 5 You can choose the document size from the pull down list ...

Page 68: ...Chapter 11 60 g Click File The machine starts the scanning process The folder where the scanned data is saved will open automatically ...

Page 69: ... with a TCP IP address if network scanning does not work See Configuring Network Scanning in the Software User s Guide Scan key settings 11 You can change your machine s Scan key settings using ControlCenter4 a Open ControlCenter4 by clicking start All Programs Brother XXX XXXX where XXX XXXX is your model name ControlCenter4 The ControlCenter4 application will open b Make sure the machine you wan...

Page 70: ...t 2 You can enter the file name you want to use for the document 3 You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 You can choose a scanning resolution from the Resolution pull down list 5 You can choose the document size from the pull down list f Click OK 1 2 4 5 3 ...

Page 71: ...press a or b to choose 1sided 2sided L edge or 2sided S edge Press OK f For Network users Press a or b to choose the destination computer you want to send to Press OK If the LCD prompts you to enter a PIN number enter the 4 digit PIN number for the destination computer using the dial pad on the control panel Press OK g Press Mono Start or Colour Start The machine starts the scanning process Note C...

Page 72: ... spare consumable items before the machine stops printing Routine maintenance A Toner cartridge Drum unit See Replacing a Toner cartridge on page 68 Model Name TN 340BK TN 348BK TN 340C TN 345C TN 348C TN 340M TN 345M TN 348M TN 340Y TN 345Y TN 348Y See Replacing the drum unit on page 74 Model Name DR 340CL Belt unit Waste toner box See Replacing the belt unit on page 81 Model Name BU 300CL See Re...

Page 73: ...le item to replace Approximate life How to replace Model name Toner Low Prepare New X Toner Cartridge Toner cartridge X Black Cyan Magenta Yellow Black 2 500 pages 1 2 3 6 000 pages 1 2 4 Cyan Magenta Yellow 1 500 pages 1 2 3 3 500 pages 1 2 4 6 000 pages 1 2 5 See page 68 TN 340BK 3 TN 348BK 5 TN 340C 3 TN 345C 4 TN 348C 5 TN 340M 3 TN 345M 4 TN 348M 5 TN 340Y 3 TN 345Y 4 TN 348Y 5 WT Box End Soo...

Page 74: ...40C 5 TN 345C 6 TN 348C 7 TN 340M 5 TN 345M 6 TN 348M 7 TN 340Y 5 TN 345Y 6 TN 348Y 7 Replace Parts Drum Drum unit 25 000 pages 1 3 4 See page 75 DR 340CL Drum Stop Replace Parts Belt Unit Belt unit 50 000 pages 1 See page 81 BU 300CL Replace WT Box Waste toner box 50 000 pages 1 See page 86 WT 300CL Replace Parts Fuser Unit Fuser unit 100 000 pages 1 Call your Brother dealer for a replacement fus...

Page 75: ...paper to prevent accidentally spilling or scattering the material inside If you use paper that is not a direct equivalent for the recommended paper the life of consumable items and machine parts may be reduced The projected life of the toner cartridges is based on ISO IEC 19798 Frequency of replacement will vary depending on the complexity of printed pages percentage of coverage and type of media ...

Page 76: ...end that you use only Brother Original toner cartridges When you want to buy toner cartridges please call your Brother dealer We recommend that you clean the machine when you replace the toner cartridge See Cleaning and Checking the machine on page 93 If you change the print density setting for lighter or darker printing the amount of toner used will change Wait to unpack the toner cartridge until...

Page 77: ...A Replacing the toner cartridges A a Make sure that the machine is turned on b Press the front cover release button and then open the front cover c Hold the green handle of the drum unit Pull the drum unit out until it stops ...

Page 78: ...e toner IMPORTANT We recommend that you place the drum unit and or the toner cartridge on a clean flat level stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner Handle the toner cartridge carefully If toner scatters on your hands or clothes wipe or wash it off with cold water at once To avoid print quality problems DO NOT touch the...

Page 79: ... cover 1 and then open the cover f Clean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times Note Be sure to return the tab to the home position a 1 If you do not printed pages may have a vertical stripe 1 1 ...

Page 80: ...r of a particular specification and will work to a level of optimum performance when used with Brother Original toner cartridges Brother cannot guarantee this optimum performance if toner or toner cartridges of other specifications are used Brother does not therefore recommend the use of cartridges other than Brother Original cartridges with this machine or the refilling of empty cartridges with t...

Page 81: ...nt quality DO NOT touch the shaded parts shown in the illustrations k Hold the handle of the toner cartridge and slide the toner cartridge into the drum unit then slightly pull it toward you until you hear it click into place Make sure that you match the toner cartridge colour to the same colour label on the drum unit Repeat this for all the toner cartridges C Cyan M Magenta Y Yellow K Black C M Y...

Page 82: ... the print quality but also the quality and life of the machine itself Warranty coverage may not apply to problems caused by the use of a third party drum or toner unit Drum Error A Drum Error Slide the Green The corona wires have become dirty Clean the corona wires in the drum unit See Cleaning the corona wires on page 99 If you cleaned the corona wires and Drum Error was not cleared then the dru...

Page 83: ...ons included with the new drum unit Replacing the drum unit A IMPORTANT While removing the drum unit handle it carefully because it may contain toner If toner scatters on your hands or clothes wipe or wash it off with cold water at once Every time you replace the drum unit clean the inside of the machine See Cleaning and Checking the machine on page 93 a Make sure that the machine is turned on b P...

Page 84: ...it Pull the drum unit out until it stops d Turn the green lock lever 1 at the left of the machine anticlockwise to the release position Holding the green handles of the drum unit lift the front of the drum unit and remove it from the machine 1 ...

Page 85: ...DO NOT hold the side of the drum unit e Hold the handle of the toner cartridge and slightly push it to unlock it Then pull it out of the drum unit Repeat this for all the toner cartridges WARNING DO NOT put a toner cartridge into a fire It could explode resulting in injuries DO NOT use cleaning materials that contain ammonia alcohol any type of spray or any type of flammable substance to clean the...

Page 86: ...ations Note Be sure to seal up the used drum unit tightly in a bag so that toner powder does not spill out of the unit If you choose not to return your used consumable please discard the used consumable according to local regulations keeping it separate from domestic waste If you have questions call your local waste disposal office f Unpack the new drum unit and remove the protective cover IMPORTA...

Page 87: ...oner cartridge colour to the same colour label on the drum unit Repeat this for all the toner cartridges h Make sure the green lock lever 1 is in the release position as shown in the illustration i Match the guide ends 2 of the drum unit to the c marks 1 on both sides of the machine then gently slide the drum unit into the machine until it stops at the green lock lever C Cyan M Magenta Y Yellow K ...

Page 88: ...ops l Close the front cover of the machine Resetting the drum counter A When you replace a drum unit with a new one you need to reset the drum counter by completing the following steps a Press Menu 8 4 b Press a or b to choose Drum Press OK c Press 1 to reset the drum unit counter d Press Stop Exit 1 ...

Page 89: ...following message appears on the LCD you need to replace the belt unit Replace Parts Belt Unit IMPORTANT DO NOT touch the surface of the belt unit If you touch it it could degrade print quality Damage caused by incorrect handling of the belt unit may void your warranty a Make sure that the machine is turned on b Press the front cover release button and then open the front cover ...

Page 90: ...it Pull the drum unit out until it stops d Turn the green lock lever 1 at the left of the machine anticlockwise to the release position Holding the green handles of the drum unit lift the front of the drum unit and remove it from the machine 1 ...

Page 91: ...l or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Hold the green handles of the drum unit when you carry it DO NOT hold the side of the drum unit To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations e Hold the green handle of the belt unit with both hands and lift the belt unit up th...

Page 92: ... avoid print quality problems DO NOT touch the shaded parts shown in the illustration f Unpack the new belt unit g Put the new belt unit back in the machine Make sure the belt unit is level and fits firmly into place ...

Page 93: ...Match the guide ends 2 of the drum unit to the c marks 1 on both sides of the machine then gently slide the drum unit into the machine until it stops at the green lock lever j Turn the green lock lever 1 clockwise to the lock position k Push the drum unit in until it stops l Close the front cover of the machine 1 1 2 1 ...

Page 94: ...y 50 000 A4 or Letter size single sided pages WT Box End Soon A WT Box End Soon If the LCD shows WT Box End Soon it means the waste toner box is near the end of its life Buy a new waste toner box and have it ready before you get a Replace WT Box message Replace WT Box A When the following message appears on the LCD you need to replace the waste toner box Replace WT Box Replace WARNING DO NOT put t...

Page 95: ...e maintenance 87 A a Make sure that the machine is turned on b Press the front cover release button and then open the front cover c Hold the green handle of the drum unit Pull the drum unit out until it stops ...

Page 96: ...TANT We recommend that you place the drum unit and or the toner cartridge on a clean flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Hold the green handles of the drum unit when you carry it DO NOT hold the side of the d...

Page 97: ...s DO NOT touch the shaded parts shown in the illustrations e Hold the green handle of the belt unit with both hands and lift the belt unit up then pull it out IMPORTANT To avoid print quality problems DO NOT touch the shaded parts shown in the illustration ...

Page 98: ...rotect your machine during shipment g Hold the green handle of the waste toner box and remove the waste toner box from the machine CAUTION Handle the waste toner box carefully in case you accidentally spill or scatter toner If toner scatters on your hands or clothes wipe or wash it off with cold water at once Note Discard the used waste toner box according to local regulations keeping it separate ...

Page 99: ... toner box and put the new waste toner box in the machine using the green handle Make sure the waste toner box is level and fits firmly into place i Put the belt unit back into the machine Make sure the belt unit is level and fits firmly into place ...

Page 100: ...uide ends 2 of the drum unit to the c marks 1 on both sides of the machine then gently slide the drum unit into the machine until it stops at the green lock lever l Turn the green lock lever 1 clockwise to the lock position m Push the drum unit in until it stops n Close the front cover of the machine 1 1 2 1 ...

Page 101: ...ning alcohol ammonia to clean the inside or outside of the machine Doing this may cause a fire or electrical shock Be careful not to inhale toner IMPORTANT Use neutral detergents Cleaning with volatile liquids such as thinner or benzine will damage the surface of the machine Cleaning the outside of the machine A a Turn off the machine Unplug the telephone line cord first disconnect all cables and ...

Page 102: ...A a Turn off the machine Unplug the telephone line cord first disconnect all cables and then unplug the power cord from the electrical socket b MFC 9465CDN Unfold the ADF document support 1 and then open the ADF cover 2 Clean the white bar 3 and the scanner glass strip 4 underneath it with a soft lint free cloth moistened with water Close the ADF cover 2 and fold the ADF document support 1 c Lift ...

Page 103: ...or debris clean the glass again concentrating on that area You may need to repeat the cleaning process three or four times To test make a copy after each cleaning e Plug the machine s power cord back into the electrical socket first connect all cables and then plug in the telephone line cord Turn on the machine Cleaning the laser scanner windows A a Turn off the machine Unplug the telephone line c...

Page 104: ...it Pull the drum unit out until it stops d Turn the green lock lever 1 at the left of the machine anticlockwise to the release position Holding the green handles of the drum unit lift the front of the drum unit and remove it from the machine 1 ...

Page 105: ...accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Hold the green handles of the drum unit when you carry it DO NOT hold the side of the drum unit e Wipe the four scanner windows 1 with a dry lint free cloth f Make sure the green lock lever 1 is in the release position as shown in the illustration 1 1 ...

Page 106: ...ine until it stops at the green lock lever h Turn the green lock lever 1 clockwise to the lock position i Push the drum unit in until it stops j Close the front cover of the machine k Plug the machine s power cord back into the electrical socket first connect all cables and then plug in the telephone line cord Turn on the machine 1 2 1 ...

Page 107: ...e corona wires A If you have print quality problems clean the four corona wires as follows a Press the front cover release button and then open the front cover b Hold the green handle of the drum unit Pull the drum unit out until it stops ...

Page 108: ...e toner cartridge and slightly push it toward the machine to unlock it Then pull it out of the drum unit Repeat this for all the toner cartridges d Push to release the latches of the corona wire cover 1 and then open the cover 1 ...

Page 109: ...sliding the green tab from left to right and right to left several times Note Be sure to return the tab to the home position a 1 If you do not printed pages may have a vertical stripe f Close the corona wire cover g Repeat steps d to f to clean each of three remaining corona wires 1 ...

Page 110: ... pull it toward you until you hear it click into place Make sure that you match the toner cartridge colour to the same colour label on the drum unit Repeat this for all the toner cartridges i Push the drum unit in until it stops j Close the front cover of the machine C Cyan M Magenta Y Yellow K Black C M Y K ...

Page 111: ...sure that the machine is in the Ready mode Press Menu 6 7 then press Mono Start or Colour Start to print the drum dot check sheet 67 Drum Dot Print Printing b Turn off the machine Unplug the telephone line cord first disconnect all cables and then unplug the power cord from the electrical socket c Press the front cover release button and then open the front cover ...

Page 112: ...it Pull the drum unit out until it stops e Turn the green lock lever 1 at the left of the machine anticlockwise to the release position Holding the green handles of the drum unit lift the front of the drum unit and remove it from the machine 1 ...

Page 113: ... damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Hold the green handles of the drum unit when you carry it DO NOT hold the side of the drum unit f Hold the handle of the toner cartridge and slightly push it to unlock it Then pull it out of the drum unit Repeat this for all the toner cartridges IMPORTANT To avoid print quality problems DO NOT touc...

Page 114: ... sheet Dot colour For example a mark on the cyan drum would produce a cyan dot on the check sheet Dot location Note which of the printed columns the dot appears in i On the problem colour drum use the numbered markers next to the drum roller to find the mark For example a cyan dot in column 2 on the check sheet would mean that there is a mark on the cyan drum in the 2 region 1 ...

Page 115: ...ace comes off IMPORTANT DO NOT clean the surface of the photosensitive drum with a sharp object l Turn the drum unit over by holding the green handles m Hold the handle of the toner cartridge and slide the toner cartridge into the drum unit then slightly pull it toward you until you hear it click into place Make sure that you match the toner cartridge colour to the same colour label on the drum un...

Page 116: ...uide ends 2 of the drum unit to the c marks 1 on both sides of the machine then gently slide the drum unit into the machine until it stops at the green lock lever p Turn the green lock lever 1 clockwise to the lock position q Push the drum unit in until it stops r Close the front cover of the machine 1 1 2 1 ...

Page 117: ...t all cables and then plug in the telephone line cord Turn on the machine Cleaning the paper pick up rollers A If you have paper feed problems clean the pick up rollers as follows a Turn off the machine Unplug the power cord from the electrical socket b Pull the paper tray completely out of the machine ...

Page 118: ...ctrical socket Turn on the machine Calibration A The output density for each colour may vary depending on the environment the machine is in such as temperature and humidity Calibration helps you to improve the colour density a Press Menu 4 6 b Press a or b to select Calibrate c Press OK d Press 1 to select Yes e Press Stop Exit You can reset the calibration parameters back to those set at the fact...

Page 119: ...r is open choose Control Color Calibration from the menu bar Auto Registration A Registration A If solid areas of colour or images have cyan magenta or yellow fringes you can use the auto registration feature to correct the problem a Press Menu 4 7 b To start press 1 To exit press 2 c Press Stop Exit Manual Registration A If colour still appears incorrectly after auto registration you will need to...

Page 120: ...ten the colour correction Colour Calibration and Auto Registration occurs The default setting is Normal The colour correction process consumes some amount of the toner a Press Menu 4 9 b Press a or b to choose Normal Low or Off Press OK c Press Stop Exit ...

Page 121: ...g Press Stop Exit Reinsert the device and try to print with Direct Print Calibrate Calibration failed Press Mono Start or Colour Start and try it again Turn off the machine Wait a few seconds then turn it on again Put in a new drum unit See Replacing the drum unit on page 75 Put in a new belt unit See Replacing the belt unit on page 81 Put in a new waste toner box See Replacing the waste toner box...

Page 122: ...he front cover of the machine Cover is Open The ADF cover is not completely closed Close the ADF cover of the machine The ADF is open while loading a document Close the ADF cover of the machine then press Stop Exit Cover is Open The fuser cover is not completely closed or paper was jammed in the back of the machine when you turned on the power Close the fuser cover of the machine Make sure paper i...

Page 123: ...ure the paper tray contains only the size of paper you select in either the control panel or printer driver then press Mono Start or Colour Start The paper tray was pulled out before the machine completed printing on both sides of the paper Re install the paper tray and press Mono Start or Colour Start EL Error The machine has a mechanical problem Open the front cover and close it again Faxability...

Page 124: ...aper tray Remove the paper and load it again If the problem is not resolved the paper pick up roller may need to be cleaned Clean the paper pick up roller See Cleaning the paper pick up rollers on page 109 No Permission You have attempted to print in colour using a Secure Function Lock ID that is restricted to mono printing only The print job will be cancelled Contact your administrator to check y...

Page 125: ...ax Storage in Chapter 4 of the Advanced User s Guide Add optional memory See Memory board in Appendix B of the Advanced User s Guide Print operation in process Do one of the following Reduce the print resolution See Advanced tab in the Software User s Guide Clear the faxes from the memory See the above explanation Print Unable XX XX Error Code The machine has a mechanical problem Do one of the fol...

Page 126: ...lled Reset the drum unit counter See Resetting the drum counter on page 80 Replace Parts Fuser Unit It is time to replace the fuser unit Call your Brother dealer or a Brother Authorized Service Center to replace the fuser unit Replace Parts PF Kit 1 PF Kit 2 PF Kit MP It is time to replace the paper feeding kit Call your Brother dealer or a Brother Authorized Service Center to replace the PF Kit R...

Page 127: ... machine to deliver it to the Face down output tray Open the back cover to let the printed paper out on the back output tray and then press Mono Start or Colour Start Toner Error One or more toner cartridges are not installed correctly Pull out the drum unit Take out all the toner cartridges and then put them back into the drum unit Toner Low The toner cartridge is near the end of its life Buy a n...

Page 128: ...ress Stop Exit Enter the fax number to which faxes will be forwarded c Press Mono Start or Colour Start Transferring faxes to your PC B You can transfer the faxes from your machine s memory to your PC a Make sure that you have installed MFL Pro Suite on your PC and then turn on PC Fax Receiving on the PC For details about PC Fax Receive see PC FAX receiving in the Software User s Guide b Make sure...

Page 129: ...that is not jammed b Open the ADF cover c Pull the jammed document out to the left d Close the ADF cover e Press Stop Exit Document is jammed under the document cover B a Take out any paper from the ADF that is not jammed b Lift the document cover c Pull the jammed document out to the right d Close the document cover e Press Stop Exit ...

Page 130: ...iece of stiff paper such as cardstock into the ADF to push any small paper scraps through c Close the document cover d Press Stop Exit Document is jammed at the output tray B a Take out any paper from the ADF that is not jammed b Pull the jammed document out to the right c Press Stop Exit ...

Page 131: ...r from the MP tray b Remove any jammed paper from in and around the MP tray c Fan the paper stack and then put it back in the MP tray d When loading paper in the MP tray make sure that the paper stays under the maximum paper height guides 1 on both sides of the tray e Press Mono Start or Colour Start to resume printing 1 ...

Page 132: ... or Jam Tray 2 follow these steps a Pull the paper tray completely out of the machine For Jam Tray 1 For Jam Tray 2 WARNING DO NOT touch the shaded parts shown in the illustration These rollers may be rotating at high speed b Use both hands to slowly pull out the jammed paper ...

Page 133: ...aper mark b b b 1 of the paper tray While pressing the green paper guide release lever slide the paper guides to fit the paper size Make sure that the guides are firmly in the slots See Loading paper in the standard paper tray on page 11 d Put the paper tray firmly back in the machine Paper is jammed at the back of the machine B If the LCD shows Jam Rear a paper jam occurred behind the back cover ...

Page 134: ...rnal parts of the machine c Pull the green tabs 2 at the left and right hand sides toward you and fold down the fuser cover 1 Note If the envelope levers 3 inside the back cover are pulled down to the envelope position lift these levers to the original position before pulling the green tabs 2 down d Using both hands gently pull the jammed paper out of the fuser unit 1 2 2 3 3 ...

Page 135: ...ore closing the back cover f Fully close the back cover Paper is jammed inside the machine B If the LCD shows Jam Inside follow these steps a Turn off the machine Unplug the telephone line cord first disconnect all cables and then unplug the power cord from the electrical socket b Press the front cover release button and then open the front cover 1 2 2 ...

Page 136: ...it Pull the drum unit out until it stops d Turn the green lock lever 1 at the left of the machine anticlockwise to the release position Holding the green handles of the drum unit lift the front of the drum unit and remove it from the machine 1 ...

Page 137: ...n case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Hold the green handles of the drum unit when you carry it DO NOT hold the side of the drum unit e Pull out the jammed paper slowly f Make sure the green lock lever 1 is in the release position as shown in the illustration 1 ...

Page 138: ... position i Push the drum unit in until it stops j Close the front cover of the machine Note If you turn off the machine while the LCD shows Jam Inside the machine will print incomplete data from your computer Before you turn on the machine delete the print spool job on your computer k Plug the machine s power cord back into the electrical socket first and reconnect all cables and the telephone li...

Page 139: ...or 10 minutes to cool down b Pull the paper tray completely out of the machine WARNING DO NOT touch the shaded parts shown in the illustration These rollers may be rotating at high speed c If paper is not caught inside the machine turn the paper tray over and check underneath the paper tray Note DO NOT put the paper tray back in at this point ...

Page 140: ...n the paper tray open the back cover CAUTION HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts of the machine ...

Page 141: ...e green tabs at the left and right hand sides toward you and fold down the fuser cover 1 f Using both hands gently pull out the jammed paper g Close the fuser cover 1 h Fully close the back cover i Put the paper tray firmly back in the machine 1 1 ...

Page 142: ...ake a copy to see if the problem is with the sending machine Try receiving from another fax machine If the problem continues call your dealer for service Received faxes appear as split or blank pages If the received faxes are divided and printed on two pages or if you get an extra blank page your paper size setting may not be correct for the paper you are using See Paper Size on page 19 Turn on Au...

Page 143: ...automatically answer all incoming faxes you should select the Fax Tel mode In Fax Tel mode your Brother machine will automatically receive faxes and produce a fast double ring to alert you to answer voice calls If you do not want your Brother machine to automatically answer any incoming faxes you should select the Manual mode In Manual mode you must answer every incoming call and activate the mach...

Page 144: ...es Suggestions Poor sending quality Try changing your resolution to Fine or S Fine Make a copy to check your machine s scanner operation If the copy quality is not good clean the scanner See Cleaning the scanner glass on page 94 Transmission Verification Report says RESULT ERROR There is probably temporary noise or static on the line Try sending the fax again If you are sending a PC Fax message an...

Page 145: ...rrupt or disrupt the faxes Brother s ECM feature should help overcome this problem This condition is related to the telephone system industry and is common to all devices that send and receive information on a single shared line with custom features If avoiding a slight interruption is crucial to your business a separate line with no custom features is recommended Menu access difficulties Difficul...

Page 146: ...nts garbage Press Job Cancel to cancel print jobs Check the settings in your application to make sure it is set up to work with your machine The machine prints the first couple of pages correctly then some pages have text missing Check the settings in your application to make sure that it is set up to work with your machine Your computer is not recognising the machine s input buffer s full signal ...

Page 147: ... or a Paper Jam message If there is no paper load a new stack of paper into the paper tray If there is paper in the paper tray make sure it is straight If the paper is curled you should straighten it Sometimes it is helpful to remove the paper turn the stack over and put it back into the paper tray Reduce the amount of paper in the paper tray and then try again Make sure that manual feed mode is n...

Page 148: ... Cannot print over a wired Network If you are having Network problems see the Network User s Guide for more information Make sure your machine is powered on and is on line and in the Ready mode Print the Network Configuration list to see your current Network settings See Reports in Chapter 6 of the Advanced User s Guide Reconnect the LAN cable to the hub to verify that the cable and network connec...

Page 149: ...Windows The firewall setting on your PC may be rejecting the necessary network connection For details see the instructions above Macintosh Re select your machine in the Device Selector application located in Macintosh HD Library Printers Brother Utilities DeviceSelector or from the Model pop up menu of ControlCenter2 Other Difficulties Suggestions The machine will not turn on Adverse conditions on...

Page 150: ...g difficulty sending or receiving a fax due to possible interference on the telephone line we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations a Press Menu 2 0 1 b Press a or b to choose Basic for VoIP Normal or High Basic for VoIP reduces the modem speed to 9600 bps and turns the error correction mode ECM off For a standard telephone line I...

Page 151: ...bbing across the page Put in a new drum unit See Replacing the drum unit on page 75 Colours are light or unclear on the whole page Make sure Toner Save mode is off in the control panel of the machine or the printer driver Make sure that you choose the correct media type in the printer driver or in the machine s Paper Type menu setting See Acceptable paper and other print media on page 22 and Basic...

Page 152: ...Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 01...

Page 153: ...our FAQs and troubleshooting tips If the problem continues put in a new drum unit See Replacing the drum unit on page 75 Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 ...

Page 154: ...tures for Macintosh BR Script printer driver in the Software User s Guide Identify the colour causing the problem and put in a new toner cartridge See Replacing a Toner cartridge on page 68 Put in a new drum unit See Replacing the drum unit on page 75 All one colour Put in a new drum unit See Replacing the drum unit on page 75 Colour misregistration Make sure that the machine is on a solid level s...

Page 155: ...iver and in the machine s Paper Type menu matches the type of paper you are using See Acceptable paper and other print media on page 22 and Basic tab in the Software User s Guide Make sure that the two grey levers inside the back cover are in the up position Check the machine s environment Conditions such as low humidity and low temperatures may cause this print quality problem See Choosing a loca...

Page 156: ...the printer driver when you do not use our recommended paper See Other Print Options For Windows printer driver Advanced options For Windows BR Script printer driver Print Settings For Macintosh printer driver or Printer Features For Macintosh BR Script printer driver in the Software User s Guide If you do not use the machine often the paper may have been in the paper tray too long Turn over the s...

Page 157: ...lope levers are pulled down when you are printing envelopes If creases occur with the envelope levers in the envelope position print with the back cover opened and feed one envelope at a time from the MP tray Examples of poor print quality Recommendation ABCDEFG EFGHIJKLMN ...

Page 158: ...ress Book One Touch Dial Speed Dial Setup Groups Programmed fax jobs in the memory Polled TX Delayed Fax Station ID name and number Coverpage Msg comments Remote Fax Option Remote Access Code Fax Storage Fax Forwarding Paging and PC Fax Report settings Transmission Verification Report Tel Index List Fax Journal Setting Lock password 3 All Settings You can reset all the machine settings back to the...

Page 159: ...following To reset the settings press 1 and go to step d To exit without making changes press 2 and go to step e d You will be asked to reboot the machine Do one of the following To reboot the machine press 1 The machine will begin the reset To exit without rebooting the machine press 2 Go to step e e Press Stop Exit Note You can also reset the Network settings by pressing Menu 7 0 ...

Page 160: ...opy menu Press 4 for Printer menu Press 5 for USB Direct I F menu Press 6 for Print Reports menu Press 7 for Network menu Press 8 for Machine Info menu Press 9 for Service menu 1 Press 0 for Initial Setup menu 1 This will appear only when the LCD shows an error message You can also scroll through each menu level by pressing a or b for the direction you want c Press OK when the option you want appe...

Page 161: ...l user to public user mode when using Secure Function Lock See 1 2 Paper 1 Paper Type 1 MP Tray Thin Plain Thick Thicker Recycled Paper Glossy Paper Sets the type of paper in the paper tray 19 2 Tray 1 Thin Plain Thick Thicker Recycled Paper Sets the type of paper in the paper tray 19 3 Tray 2 This menu only appears if you have the optional tray 2 Thin Plain Thick Thicker Recycled Paper Sets the t...

Page 162: ...ecutive A5 A5 L A6 B5 B6 Folio Sets the size of the paper in the paper tray 19 3 Tray 2 This menu only appears if you have the optional tray 2 A4 Letter Legal Executive A5 B5 B6 Folio Sets the size of the paper in the paper tray 19 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page 1 See Advanced User s Guide 2 See Software User s Guide The factory settings are shown in Bold with an asteris...

Page 163: ...models 003Min Conserves power 5 Tray Use 1 Copy Tray 1 Only Tray 2 Only MP Only MP T1 T2 T1 T2 MP Tray 2 or T2 appears only if you installed the optional paper tray Chooses the tray that will be used for Copy mode 20 2 Fax Tray 1 Only Tray 2 Only MP Only MP T1 T2 T1 T2 MP Tray 2 or T2 appears only if you installed the optional paper tray Chooses the tray that will be used for Fax mode 20 Level 1 L...

Page 164: ... authorized Public users 2 Setting Lock Stops unauthorized users from changing the machine s current settings 8 Document Scan 1 Glass ScanSize A4 Letter Adjusts the scan area of the scanner glass to the size of the document 30 2 File Size 1 Color Small Middle Large You can set your own default settings of the data compression rate See 2 2 Gray Small Middle Large 3 Duplex Scan MFC 9465CDN only Long...

Page 165: ...On l51 51 Off l91 91 for New Zealand Allows you to answer all calls at an extension or external phone and use codes to turn the machine on or off You can personalize these codes 45 5 Auto Reduction On Off Cuts the size of incoming faxes See 1 6 Print Density nnnno nnnon nnonn nonnn onnnn Makes printouts darker or lighter 7 Polling RX Standard Secure Timer Sets up your machine to poll another fax m...

Page 166: ...into one transmission 5 Real Time TX Next Fax On Next Fax Off On Off Sends a fax without using the memory 6 Polled TX Standard Secure Sets up your machine with a document to be retrieved by another fax machine 7 Coverpg Setup Next Fax On Next Fax Off On Off Print Sample Automaticallysendsa cover page you have programmed 8 Coverpage Note Sets up your own comments for the fax cover page 9 Overseas M...

Page 167: ...rs Every 12 Hours Every 24 Hours Every 2 Days Every 7 Days Off Sets the interval for automatic printing of the Fax Journal See 1 5 Remote Fax Opt 1 Forward Store Off Fax Forward Fax Storage PC Fax Receive Sets the machine to forward fax messages to store incoming faxes in the memory so you can retrieve them while you are away from your machine or to send faxes to your PC See 1 Backup Print If you ...

Page 168: ...lization for transmission difficulties VoIP service providers offer fax support using various standards If you regularly experience fax transmission errors choose Basic for VoIP 142 2 Distinctive Not available in New Zealand On Off Use with telephone company distinctive ringing service allows you to have a voice number and fax number on the one telephone line 37 41 2 Faxability For New Zealand Onl...

Page 169: ...n Adjust the brightness for copies 3 Contrast nnnno nnnon nnonn nonnn onnnn Adjusts the contrast for copies 4 Color Adjust 1 Red nnnno nnnon nnonn nonnn onnnn Adjusts the red colour for copies 2 Green nnnno nnnon nnonn nonnn onnnn Adjusts the green colour for copies 3 Blue nnnno nnnon nnonn nonnn onnnn Adjusts the blue colour for copies 1 See Advanced User s Guide The factory settings are shown in...

Page 170: ...hoose long edge or short edge duplex printing 4 Output Color Auto Color B W Chooses colour or black white printed documents If you choose Auto the machine selects a suitable option for the document color or B W 5 Reset Printer 1 Reset 2 Exit Restores the printer settings to the original factory default settings 6 Calibration Calibrate Reset Adjusts the colour density or returns the colour calibrat...

Page 171: ...Cyan Center 6 Yellow Center 7 Magenta Right 8 Cyan Right 9 Yellow Right Sets the correction value on the chart you printed from Print Chart 9 Frequency Normal Low Off Sets the interval time you want to carry out the auto registration and the calibration 111 Level 1 Level 2 Level 3 Options Descriptions Page 1 See Advanced User s Guide 2 See Software User s Guide The factory settings are shown in Bo...

Page 172: ...e USB flash memory drive 54 3 Multiple Page 1in1 2in1 4in1 9in1 16in1 25in1 1 in 2x2 pages 1 in 3x3 pages 1 in 4x4 pages 1 in 5x5 pages Sets the page style when printing multiple pages directly from the USB Flash memory drive 55 4 Orientation Portrait Landscape Sets the page orientation when printing directly from the USB Flash memory drive 55 5 Collate On Off Enables or disables the page collatio...

Page 173: ...le along with the text 55 8 Index Print Simple Details Sets the index print option simple format or details 55 2 Scan to USB 1 Resolution Color 100 dpi Color 200 dpi Color 300 dpi Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B W 200 dpi B W 200x100 dpi Sets the resolution to send the scanned data to USB Flash memory drive See 1 2 File Name Enter the file name of the scanned data Level 1 Le...

Page 174: ...ed in the One Touch and Speed Dial memory in numerical or alphabetical order 2 Alphabetic 4 Fax Journal Lists information about your last 200 incoming and outgoing faxes TX means Transmit RX means Receive 5 User Settings Lists your settings 6 Network Config Lists your Network settings 7 Drum Dot Print Prints the drum dot check sheet 8 Order Form You can print an accessories order form to fill out ...

Page 175: ... Chooses the WINS configuration mode 7 WINS Server Primary 000 255 000 255 000 255 000 255 Secondary 000 255 000 255 000 255 000 255 Specifies the IP address of the primary or secondary WINS server 8 DNS Server Primary 000 255 000 255 000 255 000 255 Secondary 000 255 000 255 000 255 000 255 Specifies the IP address of the primary or secondary DNS server 9 APIPA On Off Automatically allocates the ...

Page 176: ...i B W 200 dpi B W 200x100 dpi Chooses the file format to send the scanned data via FTP 6 ScanTo Network Color 100 dpi Color 200 dpi Color 300 dpi Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B W 200 dpi B W 200x100 dpi You can scan a black and white or colour document directly to a CIFS server on your local network or on the internet 0 Network Reset 1 Reset 1 Yes 2 No Restore all network s...

Page 177: ...t You can check the number of total pages the machine has printed during its life See 1 3 Parts Life 1 Drum You can check the percentage of a machine part s life that remains available PF Kit 2 appears only if you installed the optional paper tray 2 Belt Unit 3 Fuser 4 Laser 5 PF Kit MP 6 PF Kit 1 7 PF Kit 2 1 See Advanced User s Guide The factory settings are shown in Bold with an asterisk ...

Page 178: ...ilable in New Zealand Tone Pulse Chooses the dialling mode 4 Dial Tone for New Zealand 5 Dial Tone Detection No Detection You can shorten the dial tone detect pause 142 5 Dial Prefix for New Zealand 6 Dial Prefix Sets a prefix number that will always be added before the fax number every time you dial See 1 6 Reset for New Zealand 7 Reset 1 Network 1 Reset 2 Exit Restores all network settings to fa...

Page 179: ...a space in a name press c twice between characters Making corrections If you entered a letter incorrectly and want to change it press d or c to move the cursor to the incorrect character and then press Clear Repeating letters To enter a character on the same key as the previous character press c to move the cursor right before pressing the key again Press Key one time two times three times four ti...

Page 180: ...l or 0 then press d or c to move the cursor to the symbol or character you want Press OK to choose it The symbols and characters below will appear depending on your menu selection Press l for space l m Press for _ Press 0 for Ä Ë Ö Ü À Ç È É 0 ...

Page 181: ...65CDN 256 MB MFC 9460CDN 128 MB LCD liquid crystal display 22 characters 5 lines Power Source 220 240 V AC 50 60Hz Power Consumption 1 Peak 1200 W Copying Average Approx 570 W 2 Deep Sleep Average Approx 1 7 W Ready Average Approx 70 W 1 USB connection to PC 2 When making a copy from one sheet Dimensions Weight With Consumables 26 5 kg mm mm mm ...

Page 182: ...al work Such equipment should be placed in separate rooms because of the noise emission Standby LWAd 4 26 B A Sound pressure Operating Printing LPAm 57 dB A Standby LPAm 33 dB A 1 Measured in accordance with ISO 9296 Temperature Operating 10 to 32 5 C Storage 0 to 40 C Humidity Operating 20 to 80 without condensation Storage 10 to 90 without condensation ADF automatic document feeder Up to 35 page...

Page 183: ...ment Size Single sided ADF Width 147 3 to 215 9 mm ADF Length 147 3 to 356 0 mm Scanner Glass Width Max 215 9 mm Scanner Glass Length Max 297 mm Document Size 2 sided Duplex MFC 9465CDN ADF Width 147 3 to 215 9 mm ADF Length 147 3 to 356 0 mm ...

Page 184: ...cled paper Bond paper or Plain paper Paper Size Width 69 8 to 216 mm Length 116 to 406 4 mm Paper Weight 60 to 163 gsm 2 Maximum Paper Tray Capacity Up to 50 sheets of 80 gsm Plain paper Paper Tray 2 option Paper Type Plain paper Thin paper or Recycled paper Paper Size Letter A4 B5 ISO JIS A5 B6 ISO Executive Legal and Folio Paper Weight 60 to 105 gsm Maximum Paper Tray Capacity Up to 500 sheets o...

Page 185: ... after they exit the machine to avoid the possibility of smudging 2 60 to 105 gsm for duplex print Duplex Printing Manual Duplex Yes Automatic Duplex Yes Paper Size Automatic Duplex A4 Paper Weight Automatic Duplex 60 to 105 gsm Paper Type Automatic Duplex Plain paper Thin paper Recycled paper or Glossy paper ...

Page 186: ...ic 2 sided Duplex Sending MFC 9465CDN Yes from ADF Scanning Width Max 208 mm Printing Width Max 208 mm Greyscale 8 bit 256 levels Resolution Horizontal 8 dot mm Vertical Standard 3 85 line mm Mono 7 7 line mm Colour Fine 7 7 line mm Mono 7 7 line mm Colour Photo 7 7 line mm Mono Superfine 15 4 line mm Mono One Touch Dial 16 8 2 Speed Dial 300 stations Groups Up to 20 Broadcasting 366 stations Auto...

Page 187: ...DN Yes from ADF Multiple Copies Stacks or Sorts up to 99 pages Reduce Enlarge 25 to 400 in increments of 1 Resolution Up to 1200 600 dpi First Copy Out Time Monochrome Less than 19 seconds from the READY mode and standard tray First Copy Out Time Colour Less than 21 seconds from the READY mode and standard tray ...

Page 188: ...ck Yes Yes TWAIN Compliant Yes Windows 2000 Professional Windows XP Windows XP Professional x64 Edition Windows Vista Windows 7 Mac OS X 10 4 11 10 6 x 1 WIA Compliant Yes Windows XP Windows Vista Windows 7 Colour Depth 48 bit internal 24 bit external colour Resolution Up to 19200 19200 dpi interpolated 2 Up to 1200 2400 dpi optical 2 from Scanner Glass Up to 1200 600 dpi optical 2 from ADF Scanni...

Page 189: ...eed Monochrome Duplex Up to 14 sides minute Up to 7 sheets minute A4 size 1 Print Speed Colour Duplex Up to 14 sides minute Up to 7 sheets minute A4 size 1 Print Speed Monochrome Up to 24 pages minute A4 size 1 Print Speed Colour Up to 24 pages minute A4 size 1 First Print Out Time Monochrome Less than 16 seconds from the READY mode and standard tray First Print Out Time Colour Less than 16 second...

Page 190: ...a computer that has a USB 1 1 interface 2 Third party USB ports are not supported 3 See Network LAN on page 187 and the Network User s Guide for detailed network specifications USB Use a USB cable Type A B that is no more than 2 meters long 1 2 Ethernet 3 Use an Ethernet UTP cable category 5 or greater ...

Page 191: ...2000 image file or a transparency file is not supported Compatibility PDF version 1 7 1 JPEG Exif JPEG PRN created by Brother printer driver TIFF scanned by all Brother MFC or DCP models PostScript 3 created by Brother BR Script 3 printer driver XPS version 1 0 Interface USB direct interface ...

Page 192: ...dows 2000 Professional 5 Intel Pentium II or equivalent 64 MB 256 MB 150 MB 500 MB Printing PC Fax 4 Scanning USB 10 100 Base Tx Ethernet Windows XP Home 2 6 Windows XP Professional 2 6 128 MB Windows XP Professional x64 Edition 2 6 64 bit Intel 64 or AMD64 supported CPU 256 MB 512 MB Windows Vista 6 Intel Pentium 4 or equivalent 64 bit Intel 64 or AMD64 supported CPU 512 MB 1 GB 500 MB 1 2 GB Win...

Page 193: ...uivalent 256 MB 512 MB 50 MB N A Printing 10 100 Base Tx Ethernet Windows Server 2003 x64 Edition print only via network 64 bit Intel 64 or AMD64 supported CPU Windows Server 2008 print only via network Intel Pentium 4 or equivalent 64 bit Intel 64 or AMD64 supported CPU 512 MB 2 GB Windows Server 2008 R2 print only via network 64 bit Intel 64 or AMD64 supported CPU Macintosh Operating System Mac ...

Page 194: ...es A4 1 Standard Toner Cartridge TN 340BK Black Approx 2 500 pages A4 1 TN 340C Cyan Approx 1 500 pages A4 1 TN 340M Magenta Approx 1 500 pages A4 1 TN 340Y Yellow Approx 1 500 pages A4 1 High Capacity Toner Cartridge TN 345C Cyan Approx 3 500 pages A4 1 TN 345M Magenta Approx 3 500 pages A4 1 TN 345Y Yellow Approx 3 500 pages A4 1 Super High Capacity Toner Cartridge TN 348BK Black Approx 6 000 pa...

Page 195: ...ble as a download from http solutions brother com LAN You can connect your machine to a network for Network Printing Network Scanning PC Fax Send PC Fax Receive Windows only and Remote Setup 1 Also included is Brother BRAdmin Light 2 Network Management software Wired Network Security APOP POP before SMTP SMTP AUTH SSL TLS IPPS HTTPS SMTP POP SNMP v3 802 1x EAP MD5 EAP FAST PEAP EAP TLS EAP TTLS Ke...

Page 196: ... Cordless telephone non Brother 45 D Dialling a pause 49 automatic fax redial 48 manual 47 One Touch 47 Speed Dial 47 using the Search key 48 Direct print 54 Direct key 55 specification 183 Document how to load 27 28 Drum unit cleaning 99 103 replacing 74 E Envelopes 15 23 25 Equalization 142 Error messages on LCD 113 Comm Error 113 Init Unable XX 115 No Paper 116 Out of Memory 117 Print Unable XX...

Page 197: ... Table 153 Mode entering copy 53 fax 29 scan 7 Multi line connections PABX 43 N Network faxing See Software User s Guide printing See Network User s Guide scanning See Software User s Guide O One Touch changing 50 setting up 49 using 47 Out of Memory message 117 P Paper 22 176 how to load 11 in multi purpose tray 13 in paper tray 11 recommended 23 size 19 22 tray capacity 23 type 19 22 PaperPort 1...

Page 198: ...ware User s Guide Secure key 8 Serial number how to find See inside front cover Sockets EXT external telephone 44 TAD answering machine 42 Speed Dial 7 changing 50 setting up 50 using 47 Status LED 9 T TAD telephone answering device external 34 connecting 42 43 recording OGM 43 Telephone line connections 43 difficulties 134 interference 142 multi line PABX 43 Text entering 171 Toner cartridge repl...

Page 199: ...191 E V VoIP 142 Volume setting beeper 10 ring 10 speaker 10 W Waste toner box replacing 86 Windows See Software User s Guide Wireless Network See Quick Setup Guide and Network User s Guide ...

Page 200: ...nal NZ Limited for support with a Brother product please use the following methods Our Technical Support Consultants are available 7 days a week by phone during the hours of 8 30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday Outside of these hours you can find assistance from our Auto Attendant Self Help and our Website www brother co nz under Online Help Product Support Centre Aust...

Page 201: ...The machine is approved for use in the country of purchase only local Brother companies or their dealers will only support machines purchased in their own countries ...

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