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Brother MFC-9120CN User Manual Download Page 209

Troubleshooting and routine maintenance

193

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Put the four carton trays on the top.

 

Note

If you are returning your machine to 
Brother as part of the Exchange Service, 
pack only the machine. Keep all separate 
parts, including the drum unit and toner 
cartridge assemblies, and printed 
materials to use with your ‘Exchange’ 
machine.

 

q

Close the carton and tape it shut.

Summary of Contents for MFC-9120CN

Page 1: ...USER S GUIDE MFC 9120CN MFC 9320CW Version A USA CAN ...

Page 2: ... Register your product on line at http www brother com registration By registering your product with Brother you will be recorded as the original owner of the product Your registration with Brother may serve as confirmation of the purchase date of your product should you lose your receipt may support an insurance claim by you in the event of product loss covered by insurance and will help us notif...

Page 3: ...t way to register your new product register on line at http www brother com registration FAQs frequently asked questions The Brother Solutions Center is our one stop resource for all your Fax Machine Multi Function Center needs You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product http solutions brother com ...

Page 4: ...5 1 800 947 1445 fax http www brothermall com In Canada 1 877 BROTHER http www brother ca Description Item Toner Cartridge Black TN 210BK Approx 2 200 pages 1 2 Toner Cartridge Cyan TN 210C Approx 1 400 pages 1 2 Toner Cartridge Magenta TN 210M Approx 1 400 pages 1 2 Toner Cartridge Yellow TN 210Y Approx 1 400 pages 1 2 4 pcs Drum Unit DR 210CL Approx 15 000 pages ea drum unit 1 3 4 1 pc Drum Unit...

Page 5: ...E LIKE ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN ANY EVENT BROTHER S LICENSOR S LIABILITY TO YOU FOR ACTUAL...

Page 6: ...f non Brother brand parts and Consumable and Accessory Items 4 Consumable and Accessory Items that expired in accordance with a rated life 5 Problems arising from other than defects in materials or workmanship and 6 Normal Periodic Maintenance Items such as Paper Feeding Kit and Fuser Unit This limited warranty is VOID if this Product has been altered or modified in any way including but not limit...

Page 7: ...our original Product to Brother within five 5 business days ii the problems with your original Product are not covered by the limited warranty iii the proper packaging instructions are not followed and has caused damage to the product or iv the warranty period on your original Product has expired or has not been sufficiently validated with a copy of the proof of purchase bill of sale The replaceme...

Page 8: ...or transport will cause severe damage to the Laser MFC Fax machine and will void the Warranty For inkjet units When shipping your Inkjet MFC Fax machine remove the ink cartridges and replace them with the original protective parts If original protective parts are not available leave ink cartridges installed Please avoid shipping the unit without original protective parts or ink cartridges Damage t...

Page 9: ...y 11 Loading paper in the manual feed slot 13 Unprintable area 17 Acceptable paper and other print media 18 Recommended paper and print media 18 Type and size of paper 18 Handling and using special paper 20 Loading documents 23 Using the automatic document feeder ADF 23 Using the scanner glass 24 3 General Setup 25 Mode Timer 25 Paper settings 25 Paper Type 25 Paper Size 25 Volume settings 26 Ring...

Page 10: ... One Touch restriction 35 Speed Dial restriction 36 Section II Fax 5 Sending a fax 38 How to fax 38 Entering fax mode 38 Sending a fax from the ADF 38 Sending a fax from the scanner glass 38 Faxing A4 size documents from the scanner glass 39 Canceling a fax in progress 39 Broadcasting black white only 39 Canceling a Broadcast in progress 40 Additional sending operations 40 Sending faxes using mult...

Page 11: ...inting a fax from the memory 52 Receiving faxes into memory when the paper tray is empty black white only 52 7 Telephone services and external devices 53 Telephone line services 53 Voice Mail 53 Distinctive Ring 54 Caller ID 56 Connecting an external TAD telephone answering device 57 Connections 58 Recording an outgoing message OGM 58 Special line considerations 59 Multi line connections PBX 60 Ex...

Page 12: ... only 71 9 Remote Fax Options black white only 72 Fax Forwarding 72 Paging 73 Fax Storage 73 PC Fax Receive 74 Changing Remote Fax Options 75 Turning off Remote Fax Options 75 Remote retrieval 76 Setting a Remote Access Code 76 Using your Remote Access Code 76 Retrieving fax messages 77 Changing the Fax Forwarding number 77 Remote fax commands 78 10 Polling 79 Polling receive 79 Sequential polling...

Page 13: ...320CW only 94 Before using PictBridge 94 PictBridge requirements 94 Using PictBridge 94 Setting your digital camera 94 Printing images 95 DPOF printing 96 Printing images with Secure Function Lock 2 0 enabled MFC 9320CW only 96 Connecting a camera as a storage device 98 Understanding the error messages 98 14 Printing data from a USB Flash memory drive MFC 9320CW only 99 Supported file formats 99 C...

Page 14: ...marks 120 B Options 121 Options 121 Memory board 122 Installing extra memory 122 C Troubleshooting and routine maintenance 124 Troubleshooting 124 If you are having difficulty with your machine 124 Improving the print quality 133 Setting Dial Tone detection 140 Telephone line interference 140 Error and maintenance messages 141 Transferring your faxes or Fax Journal report 147 Document jams 148 Pap...

Page 15: ...ing the machine 189 D Menu and features 194 On screen programming 194 Menu table 194 Memory storage 194 Menu keys 194 How to access the menu mode 195 Menu table 196 Entering text 216 E Specifications 218 General 218 Print media 220 Fax 221 Copy 222 Scan 223 Print 224 Interfaces 225 PictBridge MFC 9320CW 226 Direct Print feature MFC 9320CW 227 Computer requirements 228 Consumable items 229 Ethernet...

Page 16: ...xiv ...

Page 17: ...Section I General I General information 2 Loading paper and documents 11 General Setup 25 Security features 29 ...

Page 18: ...c Courier New Courier New font identifies the messages shown on the LCD of the machine WARNING Warnings tell you what to do to prevent possible personal injury CAUTION Cautions specify procedures you must follow or avoid to prevent possible minor injuries IMPORTANT IMPORTANT describes procedures you must follow or avoid to prevent possible machine problems or damage to other objects Electrical Haz...

Page 19: ... Turn on your PC Insert the Brother CD ROM labeled Windows into your CD ROM drive b If the language selection screen appears click your language c If the model name screen appears click your model name The CD ROM main menu will appear If this window does not appear use Windows Explorer to find and run the start exe program from the root directory of the Brother CD ROM d Click Documentation e Click...

Page 20: ...i Fi Protected Setup or AOSS follow the steps in the Quick Setup Guide For more information about network setup please see the Network User s Guide Viewing documentation Macintosh 1 a Turn on your Macintosh Insert the Brother CD ROM labeled Macintosh into your CD ROM drive b The following window will appear c Double click the Documentation icon d Double click your language folder e Double click to...

Page 21: ...1 You can find all the contacts you will need such as Web support Brother Solutions Center Customer Service and Brother Authorized Service Centers on page i and on the Brother CD ROM Click Brother Support on the main menu The following screen will appear To access our web site http www brother com click Brother Home Page To view all Brother Numbers including Customer Service numbers for the USA an...

Page 22: ...Chapter 1 6 Control panel overview 1 MFC 9120CN and MFC 9320CW have similar keys 1 2 3 4 5 6 10 11 01 07 15 30 Fax Res Standard 1 2 3 4 5 6 10 11 01 07 15 30 Fax Res Standard ...

Page 23: ...General information 7 1 3 4 5 6 7 8 9 10 11 01 07 15 30 Fax Res Standard 3 4 5 6 7 8 9 10 11 01 07 15 30 Fax Res Standard ...

Page 24: ... Fax Journal User Settings and Network Config Secure You can print data saved in the memory when you enter your four digit password For details about using the Secure key see the Software User s Guide on the CD ROM MFC 9320CW When using Secure Function Lock you can switch restricted users by holding down Shift as you press Secure See Secure Function Lock 2 0 MFC 9320CW only on page 29 Job Cancel C...

Page 25: ...top Exit Stops an operation or exits from a menu 9 Start Color Lets you start sending faxes or making copies in full color Black Lets you start sending faxes or making copies in black white 10 Mode keys Fax Puts the machine in Fax mode Scan Puts the machine in Scan mode For details about scanning see the Software User s Guide on the CD ROM Copy Puts the machine in Copy mode 11 Menu Lets you access...

Page 26: ...ne Status Description Ready Mode The machine is ready to print in sleep mode there is no print data or the power switch is off Green blinking Receiving Data The machine is either receiving data from the computer processing data in memory or printing data Green Data Remaining in Memory Print data remains in the machine memory ...

Page 27: ...anel buttons Loading paper in the standard paper tray 2 Printing on plain paper thin paper or recycled paper from the paper tray 2 a Pull the paper tray completely out of the machine b While pressing the green paper guide release lever 1 slide the paper guides to fit the paper size you are loading in the tray Make sure that the guides are firmly in the slots Note For Legal and Folio size paper pre...

Page 28: ... IMPORTANT Make sure the paper guides touch the sides of the paper so it will feed properly If you do not do this it may cause damage to your machine e Put the paper tray firmly back in the machine Make sure that it is completely inserted into the machine f Lift up the support flap 1 to prevent paper from sliding off the face down output tray or remove each page as soon as it comes out of the mach...

Page 29: ...ed slot 2 Before loading press the corners and sides of the envelopes to make them as flat as possible Note The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot a Lift up the support flap 1 to prevent paper from sliding off the face down output tray or remove each page as soon as it comes out of the machine b Open the manual feed slot cover c Using bot...

Page 30: ...traight paper path from the manual feed slot through to the back of the machine Use this paper output method when you want to print on thick paper labels envelopes or paper that is smaller than 4 1 5 8 in or A6 size Note Remove each printed sheet or envelope immediately to prevent a paper jam The machine automatically turns on the Manual Feed mode when you put paper in the manual feed slot a Open ...

Page 31: ...the manual feed slot paper guides to the width of the paper that you are going to use e Using both hands put one sheet of paper or one envelope in the manual feed slot until the front edge of the paper or envelope touches the paper feed roller When you feel the machine pull in the paper let go ...

Page 32: ...one time as it may cause a jam Pull the paper out completely when you retry putting the paper into the manual feed If you put paper or other print media in the manual feed slot before the machine is in the Ready mode an error may occur and the machine will stop printing To easily remove a small printout from the output tray lift up the scanner by using both hands as shown in the illustration You c...

Page 33: ...le area is smaller than the paper size as shown below Note The area that cannot be printed on may vary depending on the paper size and the printer driver you are using The unprintable area shown above is for Letter size paper Usage Document Size Top 1 Bottom 1 Left 2 Right 2 Fax Letter 0 16 in 4 mm 0 15 in 3 95 mm A4 0 16 in 4 mm 0 04 in 1 mm Copy Letter 0 16 in 4 mm 0 16 in 4 mm A4 0 16 in 4 mm 0...

Page 34: ... of paper 2 The machine loads paper from the installed standard paper tray or manual feed slot Standard paper tray 2 Since the standard paper tray is a universal type you can use any of the paper sizes one paper type and size at a time listed in the table in Paper capacity of the paper trays on page 19 The standard paper tray can hold up to 250 sheets of Letter A4 Legal or Folio size paper 20 lb o...

Page 35: ...cycled paper up to 250 20 lb 80 g m2 Manual feed slot Manual Feed Width 3 0 to 8 66 in 76 2 to 220 mm Length 4 57 to 16 in 116 to 406 4 mm Plain paper Thin paper Thick paper Thicker paper Bond paper Recycled paper Envelopes and Labels 1 sheet 20 lb 80 g m2 1 Envelope Basis weight 20 24 lb 75 90 g m2 Thickness 80 110 µm Roughness Higher than 20 sec Stiffness 90 150 cm3 100 Grain direction Long grai...

Page 36: ...eit 200 degrees centigrade If you use bond paper paper having a rough surface or paper that is wrinkled or creased the paper may exhibit degraded performance Types of paper to avoid 2 IMPORTANT Some types of paper may not perform well or may cause damage to your machine DO NOT use paper that is highly textured that is extremely smooth or shiny that is curled or warped 1 0 08 in 2 mm or greater cur...

Page 37: ...irregularly cut or folded envelopes may cause paper jams Envelopes should consist of two layers of paper in the area circled in the figure below 1 Feeding direction Envelope joints that are sealed by the manufacturer should be secure We recommend that you do not print within 0 6 in 15 mm of the edges of envelopes Types of envelopes to avoid 2 IMPORTANT DO NOT use envelopes that are damaged curled ...

Page 38: ...hine because the label stock may stick to the drum unit or rollers and cause jams and print quality problems No adhesive should be exposed between the labels Labels should be arranged so that they cover the entire length and width of the sheet Using labels with spaces may result in labels peeling off and causing serious jams or print problems All labels used in this machine must be able to withsta...

Page 39: ...NOT pull on the document while it is feeding Note To scan documents that are not suitable for the ADF see Using the scanner glass on page 24 Make sure documents with correction fluid or written with ink are completely dry Documents to be faxed must be from 5 8 to 8 5 in 147 3 to 215 9 mm wide and from 5 8 to 14 in 147 3 to 355 6 mm long and of a standard weight 20 lb 80 g m2 a Unfold the ADF docum...

Page 40: ...nd 11 7 in long 215 9 mm wide and 297 mm long Note To use the scanner glass the ADF must be empty a Lift the document cover b Using the document guidelines on the left and top place the document face down in the upper left corner of the scanner glass c Close the document cover IMPORTANT If the document is a book or is thick do not slam the cover or press on it ...

Page 41: ... 3 Paper Type 3 Set up the machine for the type of paper you are using This will give you the best print quality a Press Menu 1 2 1 Paper 1 Paper Type b Press a or b to choose Thin Plain Thick Thicker or Recycled Paper Press OK c Press Stop Exit Paper Size 3 You can use ten sizes of paper for printing copies A4 Letter Legal Executive A5 A5 L A6 B5 B6 and Folio and four sizes for printing faxes A4 ...

Page 42: ...OK c Press Stop Exit Beeper volume 3 When the beeper is on the machine will beep when you press a key make a mistake or after you send or receive a fax You can choose a range of volume levels from High to Off a Press Menu 1 3 2 Volume 2 Beeper b Press a or b to choose Off Low Med or High Press OK c Press Stop Exit Speaker volume 3 You can choose a range of speaker volume levels from High to Off a ...

Page 43: ...ose On or Off Press OK c Press Stop Exit Note We do not recommend Toner Save for printing Photo or Gray Scale images Sleep Time 3 The Sleep Time setting can reduce power consumption by turning off the fuser while the machine is idle You can choose how long the machine must be idle before it goes into sleep mode When the machine receives a fax computer data or makes a copy the timer will be reset T...

Page 44: ...e prefix number 3 a USA Press Menu 0 5 Canada Press Menu 0 6 b Enter the prefix number up to 5 digits on the dial pad Press OK Note You can use the numbers 0 to 9 l and Press Hook to display You cannot use with any other numbers or characters If your telephone system requires a timed break recall hookflash press Hook to enter the break Canada only If the pulse dialing mode is on and l are not avai...

Page 45: ...el or by using Web Based Management We recommend using Web Based Management to configure this feature For more information see the Network User s Guide on the CD ROM Only administrators can set limitations and make changes for each user When Secure Function Lock is on you can only use 1 Contrast 6 Polled TX and 7 Coverpg Setup under 2 Setup Send in the Fax menu If Fax Tx is disabled you cannot use...

Page 46: ...user mode restricts the functions that are available for Public users Public users do not need to enter a password to access the features made available through this setting You can set up one Public user a Press Menu 1 7 1 Security 1 Function Lock b Press a or b to choose Setup ID Press OK c Enter the administrator password Press OK d Press a or b to choose Public Press OK e Press a or b to choos...

Page 47: ...a four digit password for the user Press OK g Press a or b to choose On or Off for Fax Tx Press OK After you have set Fax Tx repeat this step for Fax Rx Copy Scan USB Direct PC Print and Color Print When the LCD shows Exit press OK h Repeat steps d to g for entering each additional user and password i Press Stop Exit Note You cannot use the same name as another user s name Turning Secure Function ...

Page 48: ... the same time as the Mode Timer setting Menu 1 1 See Mode Timer on page 25 You can also exit from the restricted user mode by pressing the current Mode key you are in Then LCD will ask you Go to Public Press 1 to choose 1 Yes Memory Security MFC 9120CN only 4 Memory Security lets you prevent unauthorized access to the machine While Memory Security is on the following operations are available Rece...

Page 49: ...he password when the LCD shows Verify Press OK f Press Stop Exit Turning memory security on off 4 If you enter the wrong password when following the instructions below the LCD will show Wrong Password Re enter the correct password Turning memory security on a Press Menu 1 7 1 Security 1 Mem Security b Press a or b to choose Set Security Press OK c Enter your registered four digit password Press OK...

Page 50: ...ize Volume Auto Daylight Ecology LCD Contrast Setting Lock Secure Function Lock MFC 9320CW Memory Security MFC 9120CN Dial Restriction Setting up the password 4 a Press Menu 1 7 2 Security 2 Setting Lock b Enter a four digit number for the password using numbers 0 9 Press OK c Re enter your password when the LCD shows Verify Press OK d Press Stop Exit Changing your Setting Lock password 4 a Press ...

Page 51: ...rong number by mistake You can set the machine to restrict dialing by using the dial pad One Touch or Speed Dial If you choose Off the machine does not restrict any dialing method If you choose Enter twice the machine will prompt you to re enter the number and then if you re enter the same number correctly the machine will start dialing If you re enter the wrong number the LCD will show an error m...

Page 52: ...s Stop Exit Note The Enter twice setting will not work if you use an external phone or press Hook before entering the number You will not be asked to re enter the number You can not restrict dialing when you use Redial Pause If you chose On or Enter twice you can not use the Broadcasting feature and can not combine quick dial numbers when dialing ...

Page 53: ...Section II Fax II Sending a fax 38 Receiving a fax 46 Telephone services and external devices 53 Dialing and storing numbers 63 Remote Fax Options black white only 72 Polling 79 Printing reports 81 ...

Page 54: ...cancel or Black Start to send the scanned pages Sending a fax from the scanner glass 5 You can use the scanner glass to fax the pages of a book or a single page at a time The documents can be up to Letter or A4 size Press Stop Exit to cancel a fax in progress a Make sure you are in Fax mode b Place your document face down on the scanner glass c Dial the fax number See How to dial on page 63 d Pres...

Page 55: ...g lets you send the same fax message to more than one fax number You can include Groups One Touch Speed Dial numbers and up to 50 manually dialed numbers in the same broadcast You can broadcast up to 258 different numbers This will depend on how many groups access codes or credit card numbers you have stored and on how many delayed or stored faxes in memory Note Use Address Book to help you choose...

Page 56: ...Stop Exit Additional sending operations 5 Sending faxes using multiple settings 5 Before you send a fax you can change any combination of these settings contrast resolution overseas mode delayed fax timer polling transmission real time transmission or cover page settings a Make sure you are in Fax mode After each setting is accepted the LCD asks if you want to enter more settings Other Settings 1 ...

Page 57: ...ed Composing your own comments 5 You can set up two comments of your own a Make sure you are in Fax mode b Press Menu 2 2 8 Setup Send 8 Coverpage Msg c Press a or b to choose 5 or 6 to store your own comment Press OK d Enter your own comment using the dial pad Press OK Use the chart on page 216 for help entering characters Send a cover page for the next fax 5 If you want to send a cover page only...

Page 58: ...f Auto will give the best results It automatically chooses the suitable contrast for your document If your document is very light or dark changing the contrast may improve the quality of the fax Use Dark to make the faxed document lighter Use Light to make the faxed document darker a Make sure you are in Fax mode b Load your document c Press Menu 2 2 1 Setup Send 1 Contrast d Press a or b to choos...

Page 59: ...om memory receiving faxes or printing PC data The LCD will show the new job number The number of pages you can scan into the memory will vary depending on the data that is printed on them Note If you get an Out of Memory message while scanning the first page of a fax press Stop Exit to cancel scanning If you get an Out of Memory message while scanning a subsequent page you can press Black Start to...

Page 60: ...d Fax black white only 5 You can store up to 50 faxes in the memory to be sent within a twenty four hour period a Make sure you are in Fax mode b Load your document c Press Menu 2 2 3 Setup Send 3 Delayed Fax d Enter the time you want the fax to be sent in 24 hour format For example enter 19 45 for 7 45 PM Press OK Note The number of pages you can scan into the memory depends on the amount of data...

Page 61: ... press Black Start or Color Start If you are using the scanner glass press 1 to send a fax f Replace the handset of an external telephone Sending a fax at the end of a conversation 5 At the end of a conversation you can send a fax to the other party before you both hang up a Ask the other party to wait for fax tones beeps and then to press the Start or Send key before hanging up b Make sure you ar...

Page 62: ...3 for instructions on setting up your machine using this service Will you be using a Telephone Answering Device on the same telephone line as your Brother machine Your external telephone answering device TAD will automatically answer every call Voice messages are stored on the external TAD and fax messages are printed Choose External TAD as your receive mode See Connecting an external TAD telephon...

Page 63: ...7 6 To set the receive mode follow the instructions below a Press Menu 0 1 Initial Setup 1 Receive Mode b Press a or b to choose the receive mode Press OK c Press Stop Exit The LCD will display the current receive mode ...

Page 64: ...ly on page 49 and Ring Delay on page 49 Manual 6 Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring Receive feature To receive a fax in Manual mode lift the handset of the external telephone or press Hook When you hear fax tones short repeating beeps press Black Start and then press 2 to receive a fax You can also use the Easy Receive feature to recei...

Page 65: ...calls your machine you and your caller will hear the normal telephone ring sound The number of rings is set by the Ring Delay setting If the call is a fax then your machine will receive it however if it is a voice call the machine will sound the F T ring a fast double ring for the time you have set in the F T Ring Time setting If you hear the F T ring it means that you have a voice caller on the l...

Page 66: ...1 Note If this feature is set to On but your machine does not connect a fax call when you lift an extension telephone handset press the fax receive code l51 If you send faxes from a computer on the same telephone line and the machine intercepts them set Easy Receive to Off a Make sure you are in Fax mode b Press Menu 2 1 3 Setup Receive 3 Easy Receive c Press a or b to choose On or Off Press OK d ...

Page 67: ...rint the received date and time in the top center of each received fax page a Make sure you are in Fax mode b Press Menu 2 1 8 Setup Receive 8 Fax Rx Stamp c Press a or b to choose On or Off Press OK d Press Stop Exit Note The received time and date will not appear when using Internet Fax Make sure you have set the current date and time in the machine See the Quick Setup Guide Receiving a fax at t...

Page 68: ...he paper tray becomes empty during fax reception the LCD shows No Paper and begins receiving faxes into the machine s memory Put some paper in the paper tray See Loading paper and print media on page 11 The machine will carry on receiving the fax with the remaining pages being stored in memory if enough memory is available Further incoming faxes will also be stored into memory until the memory is ...

Page 69: ...alls through two different telephone numbers on that one line Brother uses the term Distinctive Ring but telephone companies market the service under a variety of names such as Custom Ringing Personalized Ring Smart Ring RingMaster Ident A Ring Ident A Call Data Ident A Call Teen Ring and SimpleBiz Fax Alternate Number Ringing This service establishes a second telephone number on the same line as ...

Page 70: ... This is one way you can have a separate telephone number for your machine Note Please call your telephone company for availability and rates What does Brother s distinctive ring do 7 The Brother machine has a Distinctive Ring feature that allows you to use your machine to take full advantage of the telephone company s Distinctive Ring service The new telephone number on your line can just receive...

Page 71: ...ng pattern of the fax number within 2 ring patterns and then answer with a fax tone When the voice number is called the machine will not answer Registering the distinctive ring pattern Very important 7 After you have set the Distinctive Ring feature to On your Distinctive Ring number will receive faxes automatically The receive mode is automatically set to Manual and you cannot change it to anothe...

Page 72: ...or name if it is available of your caller as the line rings After a few rings the LCD will show the telephone number of your caller and name if available Once you answer a call the Caller ID information disappears from the LCD but the call information stays stored in the Caller ID memory You will see the first 16 characters of the number or name The Unavailable message means the call originated ou...

Page 73: ... printing has finished press Stop Exit Connecting an external TAD telephone answering device 7 You can connect an external Telephone Answering Device TAD to the same line as your machine When the TAD answers a call your machine will listen for the CNG fax calling tones sent by a sending fax machine If it hears them it will take over the call and receive the fax If it does not hear them it will let...

Page 74: ... Delay setting does not apply d Record the outgoing message on your external TAD e Set the TAD to answer calls f Set the Receive Mode to External TAD See Choose the correct Receive Mode on page 46 Recording an outgoing message OGM 7 a Record 5 seconds of silence at the beginning of your message This allows your machine time to listen for fax tones b Limit your speaking to 20 seconds c End your 20 ...

Page 75: ...telephone company You can change the wall outlets from one RJ14 jack to two RJ11 jacks Or you can have an RJ11 wall outlet installed and slave or jump one of the telephone numbers to it The third way is the easiest Buy a triplex adapter You can plug a triplex adapter into an RJ14 outlet It separates the wires into two separate RJ11 jacks Line 1 Line 2 and a third RJ14 jack Lines 1 and 2 If your ma...

Page 76: ...n connected to a PBX Any difficulties with sending or receiving faxes should be reported first to the company who handles your PBX External and extension telephones 7 Using external and extension telephones 7 Using extension telephones 7 If you answer a fax call at an extension telephone you can make your machine receive the fax by pressing the Fax Receive Code l51 If the machine answers a voice c...

Page 77: ...dless external handset 7 If your non Brother cordless telephone is connected to the EXT jack of the machine see page 61 and you typically carry the cordless handset elsewhere it is easier to answer calls during the Ring Delay If you let the machine answer first you will have to go to the machine so you can press Hook to transfer the call to the cordless handset Using Remote Codes 7 Fax Receive Cod...

Page 78: ...en accessing your External TAD try changing the three digit remote codes for example and 999 a Make sure you are in Fax mode b Press Menu 2 1 4 Setup Receive 4 Remote Codes c Press a or b to choose On or Off Press OK d If you chose On in step c enter the new Fax Receive Code Press OK e Enter the new Telephone Answer Code Press OK f Press Stop Exit ...

Page 79: ...to call See Storing One Touch Dial numbers on page 65 To dial One Touch numbers 5 to 8 hold down Shift as you press the One Touch key Speed dialing 8 Press Address Book and then the three digit Speed Dial number See Storing Speed Dial numbers on page 66 Note If the LCD shows Register Now when you enter a One Touch or a Speed Dial number it means that a number is not stored there Dialing and storin...

Page 80: ...or Color Start Redial Pause only works if you dialed from the control panel If you are sending a fax automatically and the line is busy the machine will automatically redial one time after five minutes Storing numbers 8 You can set up your machine to do the following types of easy dialing One Touch Speed Dial and Groups for Broadcasting faxes You can also specify the default resolution for each On...

Page 81: ...td Fine S Fine or Photo Press OK Press OK if you don t want to change the default resolution If you downloaded I FAX Fax Tel and E mail options a Press the One Touch key where you want to store the number If a number is not stored there the LCD shows Register Now Press 1 to choose Yes b Press a or b to select Fax Tel E Mail or IFAX Press OK c Choose one of the following Enter the telephone or fax ...

Page 82: ...scan profile of the One Touch Speed Dial or Group number you chose first will be applied to the broadcast You can also store the number by pressing Menu 2 3 1 Storing Speed Dial numbers 8 You can store your frequently used numbers as Speed Dial numbers so that when you dial you will only have to press a few keys Address Book the three digit number and Black Start or Color Start The machine can sto...

Page 83: ...ss OK to store the number or E mail address without a name e If you want to save a fax scan resolution along with the number choose one of the following If you selected Fax Tel in step b press a or b to select Std Fine S Fine or Photo Press OK If you selected E Mail in step b press a or b to select Color100dpi Color200dpi Color300dpi Color600dpi Gray100dpi Gray200dpi Gray300dpi B W200dpi or B W200...

Page 84: ... Press d or c to position the cursor under the character you want to change and then press Clear Back to delete it Repeat for each character you want to delete e If you want to save a fax resolution along with the number one of the following To store the fax resolution press a or b to select Std Fine S Fine or Photo Press OK Press OK if you don t want to change the default resolution f Press Stop ...

Page 85: ...Setup Groups b Choose the One Touch key or Speed Dial location where you want to store the group Press a One Touch key Press Address Book and then enter the three digit Speed Dial location Press OK c Use the dial pad to enter a group number 01 to 20 Press OK d To add One Touch or Speed Dial numbers follow the instructions below For One Touch numbers press the One Touch keys one after the other For...

Page 86: ...llowing Enter the name using the dial pad up to 15 characters Use the chart on Entering text on page 216 to help you enter letters Press OK Press OK to store the group without a name h You can save a fax scan resolution along with the number Do one of the following If you selected Fax IFAX in step d press a or b to select Std Fine S Fine or Photo Press OK If you selected E mail in step d press a o...

Page 87: ...the dial pad Press Address Book 003 7001 on the dial pad and Black Start or Color Start This would dial 555 7001 You can also add a pause by pressing Redial Pause key Pause 8 Press Redial Pause to insert a 3 5 second pause between numbers You can press Redial Pause as many times as needed to increase the length of the pause Tone or Pulse Canada only 8 If you have a Pulse dialing service but need t...

Page 88: ...you store a group on a One Touch key or a Speed Dial location the faxes will be forwarded to several fax numbers You can also enter an E mail address if your machine has been configured for the Internet Fax feature For details about Internet Fax see the Network User s Guide on the CD ROM For information about Fax Forward to E mail see the Brother Solutions Center at http solutions brother com d Pr...

Page 89: ...mple press 1 2 3 4 5 Redial Pause 1 8 0 0 5 5 5 6 7 8 9 If you do not need a PIN press OK If you are programming a cell phone number press OK e Press Stop Exit Note If you have set Paging a backup copy will automatically be printed at the machine You cannot change a Paging or PIN number remotely Fax Storage 9 The Fax Storage feature lets you store your received faxes in the machine s memory You ca...

Page 90: ...se PC Fax Receive Press OK c Press a or b to choose USB or your computer name if the machine is connected to a network Select ab or OK USB Press OK d Press a or b to choose On or Off Backup Print Off Press OK e Press Stop Exit IMPORTANT If you choose Backup Print On the machine will also print the fax at your machine so you will have a copy This is a safety feature in case there is a power failure...

Page 91: ...e the setting changes Faxes in the memory will be sent to your PC when the PC Fax Receive icon is active on your PC See the Software User s Guide on the CD ROM The LCD will ask you the following message Backup Print On Backup Print Off Press a or b to choose On or Off Press OK Press Stop Exit If you press 2 faxes in the memory will not be erased or transferred to your PC and the setting will be un...

Page 92: ... time If you want to make your code inactive press Clear Back and then OK in b to restore the inactive setting l Using your Remote Access Code 9 a Dial your fax number from a telephone or another fax machine using touch tone b When your machine answers immediately enter your Remote Access Code 3 digits followed by l c The machine signals if it has received messages No beeps No messages received 1 ...

Page 93: ...messages Note You can insert a pause in a fax number by using the key Changing the Fax Forwarding number 9 You can change the default setting of your fax forwarding number from another telephone or fax machine using touch tone a Dial your fax number from a telephone or another fax machine using touch tone b When your machine answers enter your Remote Access Code 3 digits followed by l If you hear ...

Page 94: ...n registered You can register your fax forwarding number by entering 4 See Changing the Fax Forwarding number on page 77 Once you have registered the number fax forwarding will work 3 Paging 4 Fax Forwarding number 6 Fax Storage 96 Retrieve a fax 2 Retrieve all faxes Enter the number of a remote fax machine to receive stored fax messages See Retrieving fax messages on page 77 3 Erase faxes from th...

Page 95: ...olling Press Start The LCD will show Dialing Sequential polling 10 Sequential polling lets you request documents from several fax machines in one operation Afterwards a Sequential Polling Report will be printed a Make sure you are in Fax mode b Press Menu 2 1 7 Setup Receive 7 Polling RX c Specify the fax machines you want to poll by using One Touch Speed Dial Search a Group or the dial pad You mu...

Page 96: ...ollowing message Other Settings 1 Yes 2 No f Press Start g If you are using the scanner glass the LCD will prompt you to choose one of the options below Next Page 1 Yes 2 No Send Press 1 to send another page Go to step h Press 2 or Start to send the document h Place the next page on the scanner glass press OK Repeat steps g and h for each additional page The document will be stored in memory and w...

Page 97: ...e to a transmission error The report will also print if you send a color fax that the receiving machine prints in black and white Off is the default setting Off Image Prints a report if your fax is unsuccessful due to a transmission error The report will also print if you send a color fax that the receiving machine prints in black and white A portion of the fax s first page appears on the report a...

Page 98: ...urs 2 or 7 days the machine will print the report at the selected time and then erase all jobs from its memory If the machine s memory becomes full with 200 jobs before the time you chose has passed the machine will print the journal early and then erase all jobs from memory If you want an extra report before it is due to print you can print it manually without erasing the jobs from memory Reports...

Page 99: ...elp List c Press Black Start or Color Start d Press Stop Exit MFC 9120CN a Press Reports b Do one of the following Press a or b to choose the report you want Press OK Enter the number of the report you want to print For example press 2 to print the Help List If you choose 1 Transmission press a or b to choose 1 View on LCD or 2 Print Reports Then press OK If you choose 3 Tel Index List press a or ...

Page 100: ...Chapter 11 84 ...

Page 101: ...Section III Copy III Making copies 86 ...

Page 102: ... copies 12 a Make sure you are in Copy mode b Load your document in the ADF c Use the dial pad to enter the number of copies up to 99 d Press Black Start or Color Start Note To sort your copies see Sorting copies using the ADF on page 89 If the LCD shows Please Wait and the machine stops copying while you are making multiple copies please wait for 30 to 40 seconds until the machine finishes the co...

Page 103: ...io from 25 to 400 To enlarge or reduce the next copy follow the instructions below a Make sure you are in Copy mode b Load your document c Use the dial pad to enter the number of copies up to 99 d Press Enlarge Reduce e Do one of the following Press a or b to choose the enlargement or reduction ratio you want Press OK Press a or b to choose Custom 25 400 Press OK Use the dial pad to enter an enlar...

Page 104: ...ge Press a or b then press OK Press a or b then press OK Stack Sort appears when the document is in the ADF Stack Sort 89 Brightness b onnnn a b nonnn a b nnonn a b nnnon a b nnnno a 90 Contrast b onnnn a b nonnn a b nnonn a b nnnon a b nnnno a 89 Page Layout Off 1 in 1 2 in 1 P 2 in 1 L 4 in 1 P 4 in 1 L 91 The factory settings are shown in Bold with an asterisk ...

Page 105: ...ss a or b to choose the copy quality Press OK c Press Stop Exit Sorting copies using the ADF12 You can sort multiple copies Pages will be stacked in the order 1 2 3 1 2 3 1 2 3 and so on a Make sure you are in Copy mode b Load your document in the ADF c Use the dial pad to enter the number of copies up to 99 d Press Options Press a or b to choose Stack Sort Press OK e Press a or b to choose Stack ...

Page 106: ...hoose Brightness Press OK e Press a to make a lighter copy or press b to make a darker copy Press OK f Press Black Start or Color Start To change the default setting follow the steps below a Press Menu 3 2 Copy 2 Brightness b Press a to make a lighter copy or press b to make a darker copy Press OK c Press Stop Exit Color saturation 12 You can change the default setting for color saturation To chan...

Page 107: ...99 d Press Options Press a or b to choose Page Layout Press OK e Press a or b to choose 2 in 1 P 2 in 1 L 4 in 1 P 4 in 1 L or Off 1 in 1 Press OK f Press Black Start or Color Start to scan the page If you placed the document in the ADF the machine scans the pages and starts printing If you are using the scanner glass go to step g g After the machine scans the page press 1 to scan the next page Ne...

Page 108: ...page you will have the option to press Black Start or Color Start to copy the pages scanned so far or to press Stop Exit to cancel the operation To gain extra memory you can do the following Print the faxes that are in the memory See Printing a fax from the memory on page 52 You can turn off Fax Storage See Turning off Remote Fax Options on page 75 Add optional memory See Memory board on page 122 ...

Page 109: ...Section IV Direct printing IV Printing photos from a digital camera MFC 9320CW only 94 Printing data from a USB Flash memory drive MFC 9320CW only 99 ...

Page 110: ...nnect to the machine Using PictBridge 13 Setting your digital camera 13 Make sure your camera is in PictBridge mode The following PictBridge settings may be available from the LCD of your PictBridge compatible camera Depending on your camera some of these settings may not be available Copies Qualities Paper size Date print File name print Layout 1 in 1 printing Index printing only Note The names a...

Page 111: ... PictBridge settings Printing images 13 a Make sure that your camera is turned off Connect your camera to the USB direct interface 1 on the front of the machine using a suitable USB cable b Turn on the camera Make sure your camera is in PictBridge mode When the machine has recognized the camera the LCD shows the following messages depending on which mode the machine is in 04 20 15 30 Fax Camera Co...

Page 112: ...F printing you will be able to choose on the digital camera display the images and number of copies you want to print The following DPOF settings are available 1 in 1 printing Copies Printing images with Secure Function Lock 2 0 enabled MFC 9320CW only 13 For more information about Secure Function Lock 2 0 see Chapter 11 of the Network User s Guide on the CD ROM we have supplied a Make sure that y...

Page 113: ... LCD will show the following message PictBridge Printing Kee Note Please refer to the documentation supplied with your camera for detailed operations how to print using PictBridge IMPORTANT DO NOT remove the digital camera from the USB direct interface until the printer has finished printing Message Meaning Access Denied Printing documents directly from a camera to the Brother machine is restricte...

Page 114: ...eras Please refer to the documentation supplied with your camera for detailed information such as how to switch from PictBridge mode to mass storage mode Understanding the error messages 13 Once you are familiar with the types of errors that can occur while you are using the PictBridge you can easily identify and troubleshoot any problems Out of Memory This message will appear if you are working w...

Page 115: ...y file is not supported Creating a PRN or PostScript 3 file for direct printing 14 Note The screens in this section may vary depending on your application and operating system a From the menu bar of an application click File then Print b Choose Brother MFC XXXX Printer 1 and check the Print to file box 2 Click Print c Choose the folder you want to save the file to and enter the file name if you ar...

Page 116: ... to print the data File names that are stored in your USB Flash memory drive can be displayed the following characters on the LCD A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 0 1 2 3 4 5 6 7 8 9 _ c Do one of the following Press a or b to choose a setting you need to change and press OK and then press a or b to choose an option for the setting and press OK If you do not need to change the c...

Page 117: ...machine is not in the Direct Print mode Press Menu 5 to enter the USB Direct I F menu See Entering text on page 216 Printing data directly from the USB flash memory drive with Secure Function Lock 2 0 enabled MFC 9320CW only 14 For more information about Secure Function Lock 2 0 see Chapter 11 of the Network User s Guide on the CD ROM we have supplied a Connect your USB Flash memory drive to the U...

Page 118: ...Z 0 1 2 3 4 5 6 7 8 9 _ g Do one of the following Press a or b to choose a setting you need to change and press OK and then press a or b to choose an option for the setting and press OK If you do not need to change the current default settings go to step h Print File Set Paper Size e Note You can choose the following settings Paper Size Media Type Multiple Page Orientation Collate Print Quality PD...

Page 119: ...nce you are familiar with the types of errors that can occur while you print data from the USB Flash memory drive with Direct Print you can easily identify and troubleshoot any problems Out of Memory This message will appear if you are working with images that are too large for the machine s memory Unusable Device This message will appear if you connect an incompatible or broken device to the USB ...

Page 120: ...Chapter 14 104 ...

Page 121: ...Section V Software V Software and Network features 106 ...

Page 122: ... reference for using the HTML User s Guide Windows 15 Note If you have not installed the software see Viewing documentation Windows on page 3 a From the Start menu point to Brother MFC XXXX from the programs group then click User s Guides in HTML format b Click on the manual you want SOFTWARE USER S GUIDE or NETWORK USER S GUIDE from the Top Menu c Click the heading you would like to view from the...

Page 123: ...Section VI Appendixes VI Safety and legal 108 Options 121 Troubleshooting and routine maintenance 124 Menu and features 194 Specifications 218 Glossary 237 ...

Page 124: ...dust DO NOT place the machine near heaters air conditioners refrigerators water chemicals or devices that contain magnets or generate magnetic fields CAUTION Avoid placing your machine in a high traffic area DO NOT connect your machine to an AC power outlet controlled by wall switches or automatic timers DO NOT connect your machine to an AC power outlet on the same circuit as large appliances or o...

Page 125: ...ug with wet hands Doing this might cause an electrical shock Always make sure the plug is fully inserted To reduce the risk of shock or fire use only a No 26 AWG or larger telecommunication line cord This product must be installed near an AC power outlet that is easily accessible In case of an emergency you must unplug the power cord from the AC power outlet to shut off the power completely Lightn...

Page 126: ...set the machine back down Use caution when installing or modifying telephone lines Never touch telephone wires or terminals that are not insulated unless the telephone line has been unplugged at the wall jack Never install telephone wiring during a lightning storm Never install a telephone wall jack in a wet location When using your telephone equipment basic safety precautions should always be fol...

Page 127: ...remely hot To prevent injury when you open the top or back cover back output tray of the machine DO NOT touch the shaded parts shown in the illustration To prevent injuries be careful not to put your hands on the edge of the machine under the document cover the scanner or the top cover as shown in the illustrations ...

Page 128: ...112 To prevent injuries be careful not to put your fingers in the areas shown in the illustrations IMPORTANT The fuser unit is marked with a caution label Please DO NOT remove or damage the label ...

Page 129: ...ipped with a 3 wire grounded plug This plug will only fit into a grounded power outlet This is a safety feature If you are unable to insert the plug into the outlet call your electrician to replace your obsolete outlet DO NOT defeat the purpose of the grounded plug 9 Use only the power cord supplied with this machine 10 DO NOT allow anything to rest on the power cord DO NOT place this product wher...

Page 130: ...been exposed to rain or water If the product does not operate normally when the operating instructions are followed Adjust only those controls that are covered by the operating instructions Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation If the product has been dropped or the cabin...

Page 131: ...pproved after July 23 2001 the REN for this product is part of the product identifier that has the format US AAAEQ TXXXX The digits represented by are the REN without a decimal point e g 06 is a REN of 0 6 For earlier products the REN is separately shown on the label If this equipment causes harm to the telephone network the telephone company will notify you in advance that temporary discontinuanc...

Page 132: ...ipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equi...

Page 133: ...unded AC power outlet after checking the rating of the local power supply for the machine to operate properly and safely Industry Canada Compliance Statement Canada only A This Class B digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe B est conforme à la norme NMB 003 du Canada Operation is subject to the following two conditions 1 this device may not cause inte...

Page 134: ... of the International ENERGY STAR Program is to promote the development and popularization of energy efficient office equipment As an ENERGY STAR Partner Brother Industries Ltd has determined that this product meets the ENERGY STAR specifications for energy efficiency ...

Page 135: ...ny advertising or publicity relating to the software without the specific prior written permission of Sam Leffler and Silicon Graphics THE SOFTWARE IS PROVIDED AS IS AND WITHOUT WARRANTY OF ANY KIND EXPRESS IMPLIED OR OTHERWISE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL...

Page 136: ...poration in the U S and other countries AMD is a trademark of Advanced Micro Devices Inc PowerPC is a registered trademark of IBM in the United States and or other countries PictBridge is a trademark Epson is a registered trademark and FX 80 and FX 850 are trademarks of Seiko Epson Corporation IBM and Proprinter are either registered trademarks or trademarks of International Business Machines Corp...

Page 137: ...121 B B Options B This machine has the following optional accessory You can increase the capabilities of the machine with this item Options B SO DIMM memory ...

Page 138: ...llowing web sites sell memory modules http www crucial com http www kingston com http goldenram com http www buffalo technology com Note There might be some SO DIMMs that will not work with the machine For more information call Brother Customer Service Installing extra memory B a Turn off the machine s power switch Unplug the telephone line cord b Disconnect the interface cable from the machine an...

Page 139: ... f Put the metal 2 and then the plastic 1 SO DIMM covers back on g Plug the machine s power cord back into the AC power outlet first and then connect the interface cable h Plug in the telephone line cord Turn on the machine s power switch Note To make sure that you have installed the SO DIMM properly you can print the user settings page that shows the current memory size See How to print a report ...

Page 140: ...ood you probably had a bad connection with static or interference on the telephone line Ask the other party to send the fax again Poor print quality See Improving the print quality on page 133 Vertical black lines when receiving The corona wires for printing may be dirty Clean the corona wires on the four drum units See Cleaning the corona wires on page 157 The sender s scanner may be dirty Ask th...

Page 141: ...DSL or VoIP services please contact your service provider for connection instructions Make sure the machine is in the correct Receive Mode This is determined by the external devices and telephone subscriber services you have on the same line as the Brother machine See Receive Mode settings on page 49 If you have a dedicated fax line and want your Brother machine to automatically answer all incomin...

Page 142: ...lug the telephone line cord directly from the wall telephone jack to your Brother machine s LINE jack 2 Remove the protective cap from your Brother machine s EXT jack and then plug the telephone line cord from your answering machine into the EXT jack 3 Set your answering machine to answer within 4 rings If you are having problems receiving faxes or voice messages set your answering machine to answ...

Page 143: ...s Difficulties Suggestions The machine Hears a voice as a CNG Tone If Easy Receive is set to On your machine is more sensitive to sounds It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones Deactivate the machine by pressing Stop Exit Try avoiding this problem by turning Easy Receive to Off See Easy Receive on page 50 Sending...

Page 144: ...hine is online Windows Vista Click the Start button Control Panel Hardware and Sound and then Printers Right click Brother MFC XXXX Printer Make sure that Use Printer Offline is unchecked Windows XP and Windows Server 2003 Click the Start button and choose Printers and Faxes Right click Brother MFC XXXX Printer Make sure that Use Printer Offline is unchecked Windows 2000 Click the Start button and...

Page 145: ... reinstall the software Cannot perform 2 in 1 or 4 in 1 printing Check that the paper size setting in the application and in the printer driver are the same The machine does not print from Adobe Illustrator Try to reduce the print resolution See Advanced tab in the Software User s Guide on the CD ROM Paper handling difficulties Difficulties Suggestions The machine does not load paper The LCD shows...

Page 146: ...edia may be too thick or have a rough surface See Acceptable paper and other print media on page 18 and Basic tab in the Software User s Guide on the CD ROM Printouts are too light If this problem occurs when making copies or printing received faxes turn Toner Save mode to Off in the machine menu settings See Toner Save on page 27 Set Toner Save mode to Off in the Advanced tab in the printer drive...

Page 147: ...Enter 54925 4 In Internal Port number for this service Enter 54925 5 Make sure UDP is chosen 6 Click OK e Click the Add button f To add port 54926 for network PC Fax enter the information below 1 In Description of service Enter any description for example Brother PC Fax 2 In Name or IP address for example 192 168 0 12 of the computer hosting this service on your network Enter Localhost 3 In Extern...

Page 148: ...er Enter 54926 3 Make sure UDP is chosen Then click OK i Make sure that the new setting is added and is checked and then click OK j If you still have trouble with your network connection such as network scanning or printing check File and Printer Sharing box in the Exceptions tab and then click OK Your computer cannot find your machine Windows The firewall setting on your PC may be rejecting the n...

Page 149: ...age 174 To identify the color of the drum unit visit us at http solutions brother com to view our FAQs and troubleshooting tips Colors are light or unclear on the whole page Make sure Toner Save mode is off in the control panel of the machine or the printer driver Make sure that you choose the proper media type in the printer driver or in the machine s Paper Type menu setting See Acceptable paper ...

Page 150: ...y Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrst...

Page 151: ...cartridge See Replacing a Toner cartridge on page 168 To identify the color of the toner cartridge visit us at http solutions brother com to view our FAQs and troubleshooting tips Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdef...

Page 152: ... the printer driver See Basic tab for Windows printer driver Advanced tab for Macintosh printer driver or Printer Features for Macintosh BR Script printer driver in the Software User s Guide on the CD ROM If shaded areas look dull remove the check from the Improve Gray Color check box If a printed black graphic is too light choose Enhance Black Printing mode in the printer driver See Settings Dial...

Page 153: ...it us at http solutions brother com to view our FAQs and troubleshooting tips Identify the color that is uneven and put in a new drum unit See Replacing the drum units on page 174 To identify the color of the drum unit visit us at http solutions brother com to view our FAQs and troubleshooting tips Thin lines do not print Make sure Toner Save mode is off in the control panel of the machine or the ...

Page 154: ...uide on the CD ROM Make sure that two gray levers inside the back cover are in the up position Choose Improve Toner Fixing mode in the printer driver See Other Print Options For Windows printer driver Advanced options For Windows BR Script printer driver Print Settings For Macintosh printer driver or Printer Features For Macintosh BR Script printer driver in the Software User s Guide on the CD ROM...

Page 155: ... where it will not be exposed to avoid high temperatures and high humidity Uneven density or faded Fully open the top cover and then close it again Envelope creases Make sure that the envelope lever is pulled down when you are printing envelopes Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcde...

Page 156: ...tions a Press Menu 2 0 1 Miscellaneous 1 Compatibility b Press a or b to choose Basic for VoIP Normal or High Basic for VoIP cuts the modem speed to 9600 bps and turns the error correction mode ECM off For a standard telephone line If you regularly experience interference on your standard telephone line try this setting If you are using VoIP VoIP service providers offer fax support using various s...

Page 157: ...y a new belt unit before you get a Replace Belt message Calibrate Calibration failed Press Black Start or Color Start and try it again Turn off the machine Wait a few seconds then turn it on again Identify the color causing the problem and put in a new drum unit See Replacing the drum units on page 174 To identify the color of the drum unit visit us at http solutions brother com to view our FAQs a...

Page 158: ...olled Waiting mode Check the other fax machine s polling setup Cover is Open The ADF cover is not closed completely Close the ADF cover of the machine then press Stop Exit The top cover is not closed completely Close the top cover of the machine Cover is Open The fuser cover is not closed completely or paper was jammed in the back of the machine when you turned on the power Close the fuser cover o...

Page 159: ...port on page 147 The fuser unit is too hot Init Unable XX The machine has a mechanical problem Disconnect the machine from the power for several minutes then reconnect it The machine can be turned off for approximately 60 hours without losing faxes stored in the memory See Transferring your faxes or Fax Journal report on page 147 If the problem continues call Brother Customer Service Jam Inside Th...

Page 160: ... in the Software User s Guide on the CD ROM Clear the faxes from the memory See Out of memory message on page 92 Print Unable XX The machine has a mechanical problem Do one of the following Disconnect the machine from the power for several minutes then reconnect it The machine can be turned off for approximately 60 hours without losing faxes stored in the memory See Transferring your faxes or Fax ...

Page 161: ...its on page 174 The drum unit counter was not reset when a new drum was installed Reset the drum unit counter See Resetting the drum counter on page 178 Replace Drum X 1 It is time to replace the drum unit for the indicated color Replace the drum unit for the color indicated on the LCD See Replacing the drum units on page 174 Replace Fuser It is time to replace the fuser unit Call Brother Customer...

Page 162: ...output tray and remove any printed pages Leave the back cover open and press Black Start or Color Start Size mismatch The paper in the tray is not the correct size Load the correct size of paper in the tray and set the Paper Size Menu 1 2 2 See Paper Size on page 25 Small paper The paper size defined in the printer driver requires the back cover to be open Open the back cover back output tray and ...

Page 163: ... no faxes left in the machine s memory Press Stop Exit Enter the fax number to which faxes will be forwarded c Press Black Start or Color Start Transferring faxes to your PC C You can transfer the faxes from your machine s memory to your PC a Make sure that you have installed MFL Pro Suite on your PC and then turn on PC Fax Receiving on the PC For details about PC Fax Receive see PC FAX receiving ...

Page 164: ...not jammed b Open the ADF cover c Pull the jammed document out to the left d Close the ADF cover e Press Stop Exit Document is jammed under the document cover C a Take out any paper from the ADF that is not jammed b Lift the document cover c Pull the jammed document out to the right d Close the document cover e Press Stop Exit Document is jammed at the output tray C a Take out any paper from the A...

Page 165: ...ror message remains open and close the top cover and fuser cover firmly to reset the machine Note The LCD names for the paper trays are as follows Standard paper tray Tray Manual Feed Slot Manual Feed Paper is jammed in the Paper Tray C If the LCD shows Jam Tray follow these steps a Pull the paper tray completely out of the machine b Use both hands to slowly pull out the jammed paper IMPORTANT If ...

Page 166: ...firmly in the slots See Loading paper in the standard paper tray on page 11 d Put the paper tray firmly back in the machine e Press Black Start or Color Start to resume printing Paper is jammed at the output paper tray C When the paper is jammed at the output paper tray follow these steps a Open the scanner using both hands Note When the top cover is open you cannot open the scanner b Press down t...

Page 167: ...FACE After you have just used the machine some internal parts of the machine will be extremely hot Wait at least 10 minutes for the machine to cool down before continuing to the next step c Push down and pull the green tabs at the left and right hand sides toward you and fold down the fuser cover 1 d Using both hands gently pull the jammed paper out of the fuser unit e Close the fuser cover 1 f Fu...

Page 168: ... the machine to cool down before continuing to the next step IMPORTANT When the scanner is open you cannot open the top cover c Take out all the drum unit and toner cartridge assemblies Repeat this for all the drum unit and toner cartridge assemblies IMPORTANT We recommend that you place the drum unit and toner cartridge assemblies on a clean flat surface with a sheet of disposable paper or cloth ...

Page 169: ...artridge assembly into the machine Make sure that you match the toner cartridge color to the same color label on the machine Repeat this for all the drum unit and toner cartridge assemblies C Cyan M Magenta Y Yellow K Black f Close the top cover g Plug the machine s power cord back into the AC power outlet first and reconnect all cables and telephone line cord Turn on the machine s power switch K ...

Page 170: ...ing materials that contain ammonia alcohol any type of spray or any type of flammable substance to clean the outside or inside of the machine Doing this may cause a fire or electrical shock For more information see Important safety instructions on page 113 Be careful not to inhale toner Cleaning the outside of the machine C a Turn off the machine s power switch Unplug the telephone line cord first...

Page 171: ...1 Clean the white plastic surface 2 and scanner glass 3 underneath it with a soft lint free cloth moistened with water c In the ADF unit clean the white bar 1 and the glass strip 2 underneath it with a soft lint free cloth moistened with water d Plug the machine s power cord back into the AC power outlet first and reconnect all cables and telephone line cord Turn on the machine s power switch Note...

Page 172: ...ine turn off the machine s power switch Unplug the telephone line cord first and then unplug the power cord from the AC power outlet b Fully open the top cover by lifting up on the handle 1 IMPORTANT When the scanner is open you cannot open the top cover c Wipe the windows of the LED heads 1 with a dry lint free cloth Be careful not to touch the windows of the LED heads 1 with your fingers d Close...

Page 173: ... Fully open the top cover by lifting up on the handle 1 IMPORTANT When the scanner is open you cannot open the top cover c Take out the drum unit and toner cartridge assemblies IMPORTANT We recommend that you place the drum unit and toner cartridge assembly on a clean flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner To prevent dam...

Page 174: ... Slide each drum unit and toner cartridge assembly into the machine Make sure that you match the toner cartridge color to the same color label on the machine C Cyan M Magenta Y Yellow K Black f Repeat steps c to e to clean the remaining corona wires g Close the top cover of the machine h Plug the machine s power cord back into the AC power outlet first and then reconnect all cables and telephone l...

Page 175: ...e of the paper touches the paper feed roller Wait until the machine automatically feeds the paper When you feel the machine pull in the paper let go Note Make sure that the paper is straight and in the correct position on the manual feed slot If it is not the paper may not be fed properly resulting in a paper jam Do not put more than one piece of paper in the manual feed slot at any one time as it...

Page 176: ...ch time Upon completion please discard the used paper If the print problem is not resolved please contact Brother Customer Service Large spots on the printed pages C If your printout has colored spots at 3 7 in 94 mm intervals follow the steps below to solve the problem a Turn off the machine s power switch Unplug the telephone line cord first disconnect all cables and then unplug the power cord f...

Page 177: ...toner cartridge assembly on a clean flat surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration d Push down the green labeled lock lever 1 and take the toner cartridge out of the drum unit IMPORTANT Handle the toner cartridge carefu...

Page 178: ...surface of the OPC drum with a dry cotton swab until the dust or glue on the surface comes off IMPORTANT DO NOT clean the surface of the photosensitive drum with a sharp object h Put the toner cartridge back firmly into the drum unit until you hear it lock into place Note Make sure that you put in the toner cartridge properly or it may separate from the drum unit 1 h ...

Page 179: ...k into the AC power outlet first and then reconnect all cables and telephone line cord Turn on the machine s power switch Cleaning the paper pick up rollers C If you have paper feed problems clean the pick up rollers as follows a Turn off the machine s power switch Unplug the power cord from the AC power outlet b Pull the paper tray completely out of the machine c Tightly wring out a lint free clo...

Page 180: ...et the calibration parameters back to those set at the factory a Press Menu 4 5 b Press a or b to Reset c Press OK d Press 1 to select Yes e Press Stop Exit Note If an error message is displayed press Stop Exit and try again For more information see Error and maintenance messages on page 141 If you print using Windows printer driver you need to perform the calibration from the Windows printer driv...

Page 181: ...r b to choose Low Medium High or Off Press OK c Press Stop Exit Manual Registration C If color still appears incorrectly after auto registration you will need to perform manual registration a Press Menu 4 7 1 b Press Black Start or Color Start to start printing the color registration chart c When the machine has finished printing the registration sheet press 2 Set Regist to correct the color manua...

Page 182: ...e 5 Contains 4 pc Drum Set 6 Contains 1 pc Black Drum Unit 7 Contains 1 pc Color Drum Unit LCD messages Consumable item to replace Approximate life How to replace Order No Toner Low Prepare New X Toner Cartridge Toner cartridge X Cyan Magenta Yellow Black Black 2 200 pages 1 2 Cyan Magenta Yellow 1 400 pages 1 2 See page 168 TN 210BK TN 210C TN 210M TN 210Y Drums End Soon 4 Drum units 15 000 pages...

Page 183: ...he corona wires on page 157 LCD messages Consumable item to replace Approximate life How to replace Order No Replace Toner Toner cartridge Black 2 200 pages 1 2 Cyan Magenta Yellow 1 400 pages 1 2 See page 168 TN 210BK TN 210C TN 210M TN 210Y Replace Drums 4 Drum units 15 000 pages 1 3 4 See page 174 DR 210CL 5 Replace Drum X 1 Drum unit X C M Y K C Cyan M Magenta Y Yellow K Black 15 000 pages 1 3...

Page 184: ... pages 1 When a toner cartridge is running low the LCD shows Toner Low 1 Approx cartridge yield is declared in accordance with ISO IEC 19798 Note It is a good idea to keep a new toner cartridge ready for use when you see the Toner Low warning To ensure high quality printing we recommend that use only Genuine Brother Brand toner cartridges When you want to buy toner cartridges please call Brother C...

Page 185: ...green labeled lock lever 1 and take the toner cartridge out of the drum unit WARNING DO NOT put a toner cartridge into a fire It could explode resulting in injuries DO NOT use cleaning materials that contain ammonia alcohol any type of spray or any type of flammable substance to clean the inside or outside of the machine Doing this may cause a fire or electrical shock See Routine maintenance on pa...

Page 186: ...strations Note Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge Go to http www brother com original index html for instructions on how to return your used consumable items to the Brother collection program If you choose not to return your used consumable please discard the used consumable according to local regulations keepin...

Page 187: ... degradation to the print quality DO NOT touch the shaded parts shown in the illustrations IMPORTANT Brother strongly recommends that you DO NOT refill the toner cartridge provided with your machine We also strongly recommend that you continue to use only Genuine Brother Brand replacement toner cartridges Use or attempted use of potentially incompatible toner and or cartridges in the Brother machi...

Page 188: ...on the machine C Cyan M Magenta Y Yellow K Black j Close the top cover of the machine k Plug the machine s power cord back into the AC power outlet first and reconnect all cables and the telephone line cord Turn on the machine s power switch Note DO NOT turn off the machine s power switch or open the top cover until the LCD returns to the Ready mode IMPORTANT While removing the drum unit handle it...

Page 189: ...ited on the page and because damage to a single drum unit is not likely you will need to replace all of the drums at once unless you have replaced an individual drum DR 210CL BK for black and DR 210CL CMY for Color for reasons other than reaching its rated life For your convenience Brother sells the drum units as a set of four DR 210CL Note There are many factors that determine the actual drum lif...

Page 190: ...ds to be replaced the LCD shows the Replace Drum X message X indicates the drum unit color that you need to replace K Black Y Yellow M Magenta C Cyan Drum Error 1 Only the color you need to replace will be shown The Drum Error message has two cases If the scrolling message shows Replace the Drum Unit you will need to replace the drum unit If the scrolling message shows Slide the Green tab on Drum ...

Page 191: ...green labeled lock lever 1 and take the toner cartridge out of the drum unit WARNING DO NOT put a toner cartridge into a fire It could explode resulting in injuries DO NOT use cleaning materials that contain ammonia alcohol any type of spray or any type of flammable substance to clean the outside or inside of the machine Doing this may cause a fire or electrical shock See Routine maintenance on pa...

Page 192: ...the illustrations Note Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge Go to http www brother com original index html for instructions on how to return your used consumable items to the Brother collection program If you choose not to return your used consumable please discard the used consumable according to local regulation...

Page 193: ...PORTANT Make sure that you put in the toner cartridge properly or it may separate from the drum unit g Slide the drum unit and toner cartridge assembly into the machine Make sure that you match the toner cartridge color to the same color label on the machine C Cyan M Magenta Y Yellow K Black h Close the top cover of the machine h K Y M C ...

Page 194: ... A4 or Letter size single sided pages Belt End Soon message C Belt End Soon If the LCD shows Belt End Soon it means the belt unit is near the end of its life Buy a new belt unit and have it ready before you get a Replace Belt message Replace Belt message C When the following message appears on the LCD you need to replace the belt unit Replace Belt IMPORTANT DO NOT touch the surface of the belt uni...

Page 195: ...sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Handle the toner cartridge carefully If toner scatters on your hands or clothes wipe or wash it off with cold water at once To avoid print quality problems DO NOT touch the shaded parts shown ...

Page 196: ...180 d Hold the green handle of the belt unit and lift the belt unit up then pull it out IMPORTANT To avoid print quality problems DO NOT touch the shaded parts shown in the illustration h ...

Page 197: ...chine f Slide each drum unit and toner cartridge assembly into the machine Make sure that you match the toner cartridge color to the same color label on the machine Repeat this for all the drum unit and toner cartridge assemblies C Cyan M Magenta Y Yellow K Black g Close the top cover of the machine h K Y M C ...

Page 198: ...Box End Soon message C WT Box End Soon If the LCD shows WT Box End Soon it means the waste toner box is near the end of its life Buy a new waste toner box and have it ready before you get a Replace WT Box message Replace WT Box message C When the following message appears on the LCD you need to replace the waste toner box Replace WT Box IMPORTANT DO NOT reuse the waste toner box WARNING DO NOT put...

Page 199: ...sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration Handle the toner cartridge carefully If toner scatters on your hands or clothes wipe or wash it off with cold water at once To avoid print quality problems DO NOT touch the shaded parts shown ...

Page 200: ...184 d Hold the green handle of the belt unit and lift the belt unit up then pull it out IMPORTANT To avoid print quality problems DO NOT touch the shaded parts shown in the illustration h ...

Page 201: ...ng is not required for replacement waste toner boxes f Hold the green handle of the waste toner box and remove the waste toner box from the machine CAUTION Handle the waste toner box carefully in case you accidentally spill or scatter toner If toner scatters on your hands or clothes wipe or wash it off with cold water at once Note Discard the used waste toner box according to local regulations kee...

Page 202: ...machine i Slide each drum unit and toner cartridge assembly into the machine Make sure that you match the toner cartridge color to the same color label on the machine Repeat this for all the drum unit and toner cartridge assemblies C Cyan M Magenta Y Yellow K Black j Close the top cover of the machine h K Y M C ...

Page 203: ...tion C Checking the Serial Number C You can see the machine s Serial Number on the LCD a For MFC 9320CW Press Menu 8 1 For MFC 9120CN Press Menu 6 1 Machine Info 1 Serial No b Press Stop Exit Checking the Page Counters C You can see the machine s Page Counters for copies printed pages reports and lists faxes or a summary total a For MFC 9320CW Press Menu 8 2 For MFC 9120CN Press Menu 6 2 Machine I...

Page 204: ...the print server back to its default factory settings such as the password and IP address information 2 Address Fax Address Fax resets the following settings Address Book One Touch Dial Speed Dial Setup Groups Programmed fax jobs in the memory Polled TX Delayed Fax Station ID name and number Coverpage Msg comments Remote Fax Option Remote Access Code Fax Storage Fax Forwarding Paging and PC Fax Re...

Page 205: ...hipping the machine C When you transport the machine use the packing materials that came with your machine If you do not pack the machine properly you could void your warranty The machine should be adequately insured with the carrier CAUTION When shipping the machine each DRUM UNIT TONER CARTRIDGE ASSEMBLY and the WASTE TONER BOX must be removed from the machine and put in a plastic bag Failure to...

Page 206: ...MPORTANT If you pack the machine soon after turning off the power make sure the machine has cooled down completely a Turn off the machine s power switch b Unplug the machine from the telephone wall jack c Unplug all the cables and AC power cord from the machine d Fully open the top cover and take out all the drum unit and toner cartridge assemblies CAUTION DO NOT touch the shaded parts shown in th...

Page 207: ...es f Put each assembly into a plastic bag and completely seal each bag g Remove the belt unit by holding the green handle and lifting the belt unit up and out of the machine h Remove the waste toner box from the machine and then put it in a plastic bag and seal the bag completely i Reinstall the belt unit back in the machine h h ...

Page 208: ...e machine into the plastic bag n Put the machine and the Styrofoam pieces into the carton Match the front side of the machine to the FRONT mark on the Styrofoam pieces Put the Styrofoam pieces for the drum unit and toner cartridge assemblies on the top of the machine o Put the power cord and the three remaining drum unit and toner cartridge assemblies into the Styrofoam pieces as shown in the illu...

Page 209: ...e top Note If you are returning your machine to Brother as part of the Exchange Service pack only the machine Keep all separate parts including the drum unit and toner cartridge assemblies and printed materials to use with your Exchange machine q Close the carton and tape it shut ...

Page 210: ... to set Beeper volume to Low a Press Menu 1 3 2 b Press a or b to choose Low c Press OK Memory storage D Your menu settings are stored permanently and in the event of a power failure will not be lost Temporary settings for example Contrast Overseas Mode will be lost Also during a power failure the machine will retain the date and time and any fax messages that are in the memory for approximately 6...

Page 211: ...r Printer menu Press 5 for USB Direct I F menu Press 6 for Print Reports menu Press 7 for Network menu Press 8 for Machine Info menu Press 9 for Service menu 1 Press 0 for Initial Setup menu 1 This will appear only when the LCD shows an error message You can also scroll through each menu level by pressing a or b for the direction you want c Press OK when the option you want appears on the LCD The ...

Page 212: ...er 0 Sec 30 Secs 1 Min 2 Mins 5 Mins Off Sets the time to return to Fax mode and the time the machine will change from individual user to public user when using Secure Function Lock 25 2 Paper 1 Paper Type Thin Plain Thick Thicker Recycled Paper Sets the type of paper in the paper tray 25 2 Paper Size A4 Letter Legal Executive A5 A5 L A6 B5 B6 Folio Sets the size of the paper in the paper tray 25 ...

Page 213: ...leep Time Range varies depending on model 005Min Conserves power 27 6 LCD Contrast b nnnno a b nnnon a b nnonn a b nonnn a b onnnn a Adjusts the contrast of the LCD 28 7 Security 1 Memory Security MFC 9120CN only Stops unauthorized users from most operations except receiving faces into the memory 32 1 Function Lock MFC 9320CW only Can restrict selected machine operation for up to 25 individual use...

Page 214: ...n area of the scanner glass to the size of the document 39 2 File Size 1 Color Small Middle Large You can set your own default settings of the data compression rate See Software User s Guideon the CD ROM 2 Gray Small Middle Large Main Menu Submenu Menu Selections Options Descriptions Page ...

Page 215: ... you to answer all calls at an extension or external telephone and use codes to turn the machine on or off You can personalize these codes 61 5 Auto Reduction On Off Cuts the size of incoming faxes 51 6 Print Density b onn a b non a b nno a Makes printouts darker or lighter 50 7 Polling RX Sets up your machine to poll another fax machine 79 8 Fax Rx Stamp On Off Prints the received time and date o...

Page 216: ... fax machine 80 7 Coverpg Setup Next Fax On Next Fax Off On Off Print Sample Automatically sends a cover page you have programmed 41 8 Coverpage Msg Sets up your own comments for the fax cover page 41 9 Overseas Mode On Off If you are having difficulty sending faxes overseas set this to On 44 3 Address Book 1 One Touch Dial Stores up to 8 One Touch Dial numbers so you can dial by pressing one key ...

Page 217: ...m your machine or to send faxes to your PC 72 Backup Print If you choose Fax Forward or PC Fax Receive you can turn on the safety feature Backup Print 2 Remote Access l Sets your own code for Remote Retrieval 76 3 Print Fax Prints incoming faxes stored in the memory 52 6 Dial Restrict 1 Dial Pad Off Enter twice On You can set the machine to restrict dialing when using the dial pad 35 2 One Touch D...

Page 218: ...ern with the machine 54 3 Caller ID Display Print Report View or print a list of the last 30 Caller IDs stored in the memory 56 3 Copy 1 Quality Text Photo Auto You can choose the Copy resolution for your type of document 89 2 Brightness b nnnno a b nnnon a b nnonn a b nonnn a b onnnn a Adjust the brightness for copies 90 3 Contrast b nnnno a b nnnon a b nnonn a b nonnn a b onnnn a Adjusts the con...

Page 219: ...OM 2 Print Options 1 Internal Font 1 HP LaserJet Prints a list of the machine s internal fonts 2 BR Script 3 2 Configuration Prints a list of the machine s printer settings 3 Test Print Prints a test page 3 Output Color Auto Color B W Chooses color or black white printed documents If you choose Auto the machine selects a suitable option for the document color or B W 4 Reset Printer 1 Reset Restore...

Page 220: ...Cyan 6 Yellow 7 Magenta 8 Cyan 9 Yellow Sets the correction value on the chart you printed from Print Chart 8 Drum Cleaning Carry out cleaning the drum unit to improve the print quality problem 159 5 USB Direct I F MFC 9320CW only 1 Direct Print 1 Paper Size A4 Letter Legal Executive A5 A5 L A6 B5 B6 Folio Sets the paper size when printing directly from the USB flash memory drive 99 2 Media Type T...

Page 221: ... Print Quality Normal Fine Sets the print quality option when printing directly from the USB Flash memory drive 100 7 PDF Option Document Document Markup Document Stamps Sets the PDF option whether to print comments Markup or stamps in the PDF file along with the text 100 8 Index Print Simple Details Sets the index print option simple format or details 100 2 Scan to USB 1 Resolution Color 100 dpi ...

Page 222: ... printing data from a camera using PictBridge If you choose the paper size Letter A4 or B5 Portrait will be chosen If you choose A5 B6 or A6 Landscape will be chosen 3 Date Time On Off Prints the date and time the photo is being taken on the photo 4 File Name On Off Prints the file name of the data on the photo 5 Print Quality Normal Fine Sets the print quality option when printing data from a cam...

Page 223: ...a glance how to quickly program your machine 82 3 Tel Index List 1 Numeric Lists names and numbers stored in the One Touch and Speed Dial memory in numerical or alphabetical order 82 2 Alphabetic 4 Fax Journal Lists information about your last 200 incoming and outgoing faxes TX means Transmit RX means Receive 82 5 User Settings Lists your settings 82 6 Network Config Lists your Network settings 82...

Page 224: ...S Config Auto Static Chooses the WINS configuration mode 7 WINS Server Primary 000 255 000 255 000 255 000 255 Secondary 000 255 000 255 000 255 000 255 Specifies the IP address of the primary or secondary WINS server 8 DNS Server Primary 000 255 000 255 000 255 000 255 Secondary 000 255 000 255 000 255 000 255 Specifies the IP address of the primary or secondary DNS server 9 APIPA On Off Automati...

Page 225: ...n the CD ROM 4 Scan to Network Color 100 dpi Color 200 dpi Color 300 dpi Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B W 200 dpi B W 200x100 dpi You can scan a black and white or color document directly to a CIFS server on your local network or on the internet 5 Time Zone UTCXXX XX Sets the time zone for your country 0 Network Reset 1 Reset 1 Yes 2 No Restore all network settings to facto...

Page 226: ...tatic Chooses the WINS configuration mode 7 WINS Server Primary 000 255 000 255 000 255 000 255 Secondary 000 255 000 255 000 255 000 255 Specifies the IP address of the primary or secondary WINS server 8 DNS Server Primary 000 255 000 255 000 255 000 255 Secondary 000 255 000 255 000 255 000 255 Specifies the IP address of the primary or secondary DNS server 9 APIPA On Off Automatically allocates...

Page 227: ... 000 255 000 255 000 255 Enter the IP address 3 Subnet Mask 000 255 000 255 000 255 000 255 Enter the Subnet mask 4 Gateway 000 255 000 255 000 255 000 255 Enter the Gateway address 5 Node Name BRWXXXXXXXXXXXX Enter the Node name 6 WINS Config Auto Static Chooses the WINS configuration mode 7 WINS Server Primary 000 255 000 255 000 255 000 255 Secondary 000 255 000 255 000 255 000 255 Specifies th...

Page 228: ... On 2 Off You can easily configure your wireless network settings using the one button push method 4 WPS w PIN Code 1 On 2 Off You can easily configure your wireless network settings using WPS with a PIN code 5 WLAN Status 1 Status Active 11b Active 11g Wired LAN Active WLAN OFF AOSS Active Connection Fail You can see the current wireless network status 2 Signal Strong Medium Weak None You can see...

Page 229: ...Gray 300 dpi B W 200 dpi B W 200x100 dpi Chooses the file format to send the scanned data via FTP 4 ScanTo Network Color 100 dpi Color 200 dpi Color 300 dpi Color 600 dpi Gray 100 dpi Gray 200 dpi Gray 300 dpi B W 200 dpi B W 200x100 dpi You can scan a black and white or color document directly to a CIFS server on your local network or on the internet 5 Time Zone UTCXXX XX Sets the time zone for y...

Page 230: ... 2 Belt Unit 3 PF Kit 4 Fuser 0 Initial Setup 1 Receive Mode Fax Only Fax Tel External TAD Manual Chooses the receive mode that best suits your needs 46 2 Date Time Puts the date and time on the LCD and in headings of faxes you send See Quick Setup Guide 3 Station ID Fax Tel Name Sets your name and fax number to appear on each page you fax 4 Tone Pulse in Canada Tone Pulse Chooses the dialing mode...

Page 231: ...Address Fax 1 Reset 2 Exit Restores all stored phone numbers and fax settings 3 All Settings 1 Reset 2 Exit Restores all the machine settings to factory default 0 Local Language in USA English Español in Canada English Français Allows you to change the LCD language for your country See Quick Setup Guide Main Menu Submenu Menu Selections Options Descriptions Page ...

Page 232: ... a name press c twice between characters Making corrections If you entered a letter incorrectly and want to change it press d to move the cursor to the incorrect character and then press Clear Back Repeating letters To enter a character on the same key as the previous character press c to move the cursor right before pressing the key again Press Key one time two times three times four times five t...

Page 233: ...ols Press l or 0 then press d or c to move the cursor to the symbol or character you want Press OK to choose it The symbols and characters below will appear depending on your menu selection Press l for space l m Press for _ Press 0 for É À È Ê Î Ç Ë Ö 0 ...

Page 234: ...rce 110 120 V AC 50 60 Hz Power Consumption Peak 1176 W Copying Average 480 W 1 Sleep MFC 9120CN Average 11 W MFC 9320CW Average 12 W Standby Average 75 W Dimensions Weight Without Drum Toner Unit 44 3 lb 20 1 kg Noise level Sound power Operating Printing LWAd 6 5 Bell A Standby LWAd 4 8 Bell A Sound pressure Operating Printing LPAm 53 dBA Standby LPAm 30 dBA 16 9 in 428 mm 19 3 in 491mm 15 8 in 4...

Page 235: ...ty Operating 20 to 80 without condensation Storage 10 to 90 without condensation ADF automatic document feeder Up to 35 pages Staggered 20 lb 80 g m2 Recommended Environment for Best Results Temperature 68 F to 86 F 20 to 30 C Humidity 50 to 70 Paper Xerox 4200 20 lb Letter Paper Tray 250 Sheets 20 lb 80 g m2 ...

Page 236: ...cled Paper Paper Size Letter A4 B5 ISO A5 A5 Long Edge B6 ISO A6 Executive Legal and Folio Paper Weight 16 to 28 lb 60 to 105 g m2 Maximum Paper Tray Capacity Up to 250 sheets of 20 lb 80 g m2 Plain Paper Manual Feed Slot Paper Type Thin Paper Plain Paper Thick Paper Thicker Paper Bond Paper Recycled Paper Envelopes or Labels 1 Paper Size Width 3 to 8 66 in 76 2 to 220 mm 2 Length 4 57 to 16 in 11...

Page 237: ...ht 5 8 to 14 in 147 3 to 356 0 mm Scanner Glass Width Max 8 5 in 215 9 mm Scanner Glass Length Max 11 7 in 297 mm Scanning Width Max 8 2 in 208 mm Printing Width Max 8 2 in 208 mm Gray Scale 8 bit 256 levels Polling Types Standard Sequential Contrast Control Automatic Light Dark manual setting Resolution Horizontal 203 dot inch 8 dot mm Vertical Standard 98 line in 3 85 line mm Fine 196 line in 7 ...

Page 238: ...DF Width 5 8 to 8 5 in 148 to 215 9 mm ADF Length 5 8 to 14 in 148 to 355 6 mm Scanner Glass Width Max 8 5 in 215 9 mm Scanner Glass Length Max 11 7 in 297 mm Copy Width Max 8 26 in 208 mm Multiple Copies Stacks or Sorts up to 99 pages Reduce Enlarge 25 to 400 in increments of 1 Resolution Up to 600 600 dpi First Copy Out Time Monochrome Less than 19 seconds from Ready mode First Copy Out Time Col...

Page 239: ... 2000 Professional Windows XP Windows XP Professional x64 Edition Windows Vista Mac OS X 10 3 9 or greater 1 WIA Compliant Yes Windows XP Windows Vista Color Depth 24 bit color Resolution Up to 19200 19200 dpi interpolated 2 Up to 1200 2400 dpi optical From Scanner Glass Up to 1200 600 dpi optical From ADF Document Size ADF Width 5 8 to 8 5 in 148 0 to 215 9 mm ADF Length 5 8 to 14 in 148 0 to 355...

Page 240: ...indows XP Professional x64 Edition Windows Vista Windows Server 2003 1 Windows Server 2003 x64 Edition 1 Windows Server 2008 1 Mac OS X 10 3 9 or greater 2 Brother Driver BR Script3 PPD file for Mac OS X 10 3 9 or greater 2 Resolution 600 dpi 600 dpi 2400 dpi 600 2400 Print Speed Monochrome Up to 17 pages minute Letter size 3 Print Speed Color Up to 17 pages minute Letter size 3 First Print Out Ti...

Page 241: ...wired network on page 230 and the Network User s Guide on the CD ROM for detailed network specifications USB Use a USB 2 0 interface cable that is no longer than 6 feet 2 0 m 1 2 LAN 3 Use an Ethernet UTP cable category 5 or greater Wireless LAN MFC 9320CW Your machine supports IEEE 802 11b g wireless communication with your wireless LAN using Infrastructure mode or a wireless Peer to Peer connect...

Page 242: ...6 PictBridge MFC 9320CW E Compatibility Supports the Camera Imaging Products Association PictBridge standard CIPA 001 Visit http www cipa jp pictbridge for more information Interface USB direct interface ...

Page 243: ...JBIG2 image file a JPEG2000 image file or a transparency file is not supported Compatibility PDF version 1 7 1 JPEG Exif JPEG PRN created by Brother printer driver TIFF scanned by all Brother MFC or DCP models PostScript 3 created by Brother BR Script 3 printer driver XPS version 1 0 ...

Page 244: ...equivalent 64 MB 256 MB 150 MB 310 MB Printing PC Fax 4 Scanning USB 10 100 Base Tx Ethernet Wireless 802 11 b g 6 Windows XP Home 2 5 Windows XP Professional 2 5 128 MB Windows XP Professional x64 Edition 2 64 bit Intel 64 or AMD64 supported CPU 256 MB 512 MB Windows Vista 2 Intel Pentium 4 or equivalent 64 bit Intel 64 or AMD64 supported CPU 512 MB 1 GB 500 MB 500 MB Windows Server 2003 print on...

Page 245: ...e of use Toner Cartridge Life Starter Toner Cartridge Approx 1 000 pages Letter 1 Standard Toner Cartridge TN 210BK Black Approx 2 200 pages Letter 1 TN 210C Cyan Approx 1 400 pages Letter 1 TN 210M Magenta Approx 1 400 pages Letter 1 TN 210Y Yellow Approx 1 400 pages Letter 1 Drum Unit DR 210CL 2 DR 210CL BK 3 DR 210CL CMY 4 Approx 15 000 pages Letter 5 Belt Unit BU 200CL Approx 50 000 pages Lett...

Page 246: ...olution DNS Resolver mDNS LLMNR responder LPR LPD Custom Raw Port Port9100 IPP IPPS FTP Client and Server TELNET Server HTTP HTTPS Server SSL TLS TFTP Client and Server SMTP Client APOP POP before SMTP SMTP AUTH SNMPv1 v2c v3 ICMP LLTD responder Web Services Print CIFS Client SNTP IPv6 Turned off as default NDP RA DNS resolver mDNS LLMNR responder LPR LPD Custom Raw Port Port9100 IPP IPPS FTP Clie...

Page 247: ...s XP Windows XP Professional x64 Edition Windows Vista Windows Server 2003 Windows Server 2003 x64 Edition Windows Server 2008 and Mac OS X 10 3 9 or greater 4 BRAdmin Professional for Windows 2000 Professional Windows XP Windows XP Professional x64 Edition Windows Vista Windows Server 2003 Windows Server 2003 x64 Edition and Windows Server 2008 Web BRAdmin for Windows 2000 Professional Windows XP...

Page 248: ... APIPA Auto IP WINS NetBIOS name resolution DNS Resolver mDNS LLMNR responder LPR LPD Custom Raw Port Port9100 IPP IPPS FTP Client and Server TELNET Server HTTP HTTPS Server SSL TLS TFTP Client and Server SMTP Client APOP POP before SMTP SMTP AUTH SNMPv1 v2c v3 ICMP LLTD responder Web Services Print CIFS Client SNTP IPv6 Turned off as default NDP RA DNS resolver mDNS LLMNR responder LPR LPD Custom...

Page 249: ...Professional Windows XP Windows XP Professional x64 Edition Windows Vista Windows Server 2003 Windows Server 2003 x64 Edition Windows Server 2008 and Mac OS X 10 3 9 or greater 4 BRAdmin Professional for Windows 2000 Professional Windows XP Windows XP Professional x64 Edition Windows Vista Windows Server 2003 Windows Server 2003 x64 Edition and Windows Server 2008 Web BRAdmin for Windows 2000 Prof...

Page 250: ...isco LEAP Light Extensible Authentication Protocol has been developed by Cisco Systems Inc and enables the Brother wireless product to associate with access points using CKIP encryptions EAP FAST EAP FAST Extensible Authentication Protocol Flexible Authentication via Secured Tunnel has been developed by Cisco Systems Inc which uses user ID and password for authentication and symmetric key algorith...

Page 251: ...thod Open system Shared key with WEP This key is a 64 bit or 128 bit value that must be entered in an ASCII or hexadecimal format 64 40 bit ASCII Uses 5 text characters e g WSLAN this is case sensitive 64 40 bit hexadecimal Uses 10 digits of hexadecimal data e g 71f2234aba 128 104 bit ASCII Uses 13 text characters e g Wirelesscomms this is case sensitive 128 104 bit hexadecimal Uses 26 digits of h...

Page 252: ...ing a button on the wireless LAN router access point and using the menu on the machine you can set up the wireless network and security settings See the User s Guide for your wireless LAN router access point for instructions on how to access one push mode 1 Push Button Configuration Note Routers or access points that support SecureEasySetup Wi Fi Protected Setup or AOSS have the symbols shown belo...

Page 253: ...re all delayed faxes to the same fax number will be sent as one transmission Beeper Volume Volume setting for the beep when you press a key or make an error Broadcasting The ability to send the same fax message to more than one location Cancel Job Cancels a programmed print job and clears the machine s memory CNG tones The special tones beeps sent by fax machines during automatic transmission to t...

Page 254: ...smit RX means Receive Fax Receive Code Press this code l51 when you answer a fax call on an extension or external telephone Fax Storage You can store faxes in the memory Fax tones The signals sent by sending and receiving fax machines while communicating information Fax Tel You can receive faxes and telephone calls Do not use this mode if you are using a telephone answering device TAD Fine resolut...

Page 255: ...messages Pulse Canada only A form of rotary dialing on a telephone line Real Time Transmission When memory is full you can send faxes in real time Remaining Jobs You can check which programmed fax jobs are waiting in the memory and cancel the jobs individually Remote Access Code Your own four digit code l that allows you to call and access your machine from a remote location Remote Retrieval Acces...

Page 256: ...t changing the default settings Tone A form of dialing on the telephone line used for Touch Tone telephones Transmission The process of sending faxes over the telephone lines from your machine to the receiving fax machine Transmission Verification Report A report for each transmission that shows its date time and number User Settings List A printed report that shows the current settings of the mac...

Page 257: ...iting redial 45 remote fax options 75 Cleaning corona wires 157 drum unit 159 LED head 156 scanner 155 Connecting external TAD answering machine 57 external telephone 61 two line external TAD or telephone 59 Consumable items 166 167 Control panel overview 6 ControlCenter2 for Macintosh See Software User s Guide on the CD ROM ControlCenter3 for Windows See Software User s Guide on the CD ROM Copy c...

Page 258: ... Extension telephone using 61 External telephone connecting 61 F Fax codes changing 62 76 fax receive code 61 remote access code 76 telephone answer code 61 Fax forwarding changing remotely 77 78 programming a number 72 Fax storage 73 printing from memory 52 turning off 75 turning on 73 Fax stand alone receiving 46 at end of conversation 51 easy receive 50 fax forwarding 78 fax receive stamp 51 fr...

Page 259: ...liquid crystal display 8 194 contrast 28 Help List 82 M Machine information checking remaining life of parts 188 page counts 187 status LED 10 Macintosh See Software User s Guide on the CD ROM Maintenance routine 154 checking the remaining life of parts 188 replacing belt unit 178 drum units 173 toner cartridge 168 waste toner box 182 Manual dialing 63 receive 46 48 transmission 45 Memory adding D...

Page 260: ...re User s Guide on the CD ROM Personalized Ring 54 PictBridge DPOF printing 96 specification 226 Polling polled transmit 80 polling receive 79 sequential polling 79 Power failure 194 Print difficulties 124 128 drivers 224 fax from memory 52 paper jams 149 quality 130 133 reports 82 resolution 224 specifications 224 Printing See Software User s Guide on the CD ROM Programming your machine 194 Q Qua...

Page 261: ... 49 RingMaster 54 S Safety instructions 113 Scanner glass faxing 38 using 24 Scanning See Software User s Guide on the CD ROM Secure key 8 Security Memory Security 32 restricting dialing 35 Secure function lock administrator password 29 Public user mode 30 restricted users 31 Setting lock 34 Serial number how to find See inside front cover Service centers i Shipping the machine 189 SimpleBiz Fax A...

Page 262: ...g 124 128 receiving faxes 125 scanning 129 sending faxes 127 software 129 telephone line 140 maintenance messages on LCD 141 paper jam 149 Two line telephone system 59 V Voice Mail 53 Volume setting beeper 26 ring 26 speaker 26 W Warranties Canada vi Notice Disclaimer iii USA iv Waste toner box replacing 182 Windows See Software User s Guide on the CD ROM Wireless Network See Quick Setup Guide and...

Page 263: ...ifications NOTICE The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five ...

Page 264: ...isit us on the World Wide Web http www brother com These machines are made for use in the USA and Canada only We cannot recommend using them overseas because it may violate the Telecommunications Regulations of that country and the power requirements of your machine may not be compatible with the power available in foreign countries Using USA or Canada models overseas is at your own risk and may v...

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