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Troubleshooting

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AirPrint Problems

Difficulty

Suggestions

My Brother machine is not displayed in the printer list.

Make sure your Brother machine is turned on.

Confirm the network settings. See

Related Information

Move the mobile device closer to the wireless access
point/router, or to your Brother machine.

I cannot print.

Make sure your Brother machine is turned on.

Confirm the network settings. See

Related Information

I am trying to print a multiple-page document from an iOS
device, but ONLY the first page is printing.

Make sure you are running the latest OS version.
Refer to the following Apple support article for more
information about AirPrint:

support.apple.com/kb/HT4356

Related Information

•

Troubleshooting

•

AirPrint Overview

178

Summary of Contents for HL-B2080DW

Page 2: ...dows 37 Print from Your Computer Mac 38 Print a Document Mac 39 Print Options Mac 40 Monitor the Status of the Machine from Your Computer Mac 45 Cancel a Print Job 46 Test Print 47 Network 48 Supported Basic Network Features 49 Network Management Software and Utilities 50 Learn about Network Management Software and Utilities 51 Additional Methods of Configuring Your Brother Machine for a Wireless ...

Page 3: ...37 Print Using AirPrint 140 Mobile Printing for Windows 144 Mopria Print Service 145 Brother iPrint Scan for Mobile Devices 146 Brother iPrint Scan for Windows and Mac 147 Brother iPrint Scan Overview 148 Troubleshooting 149 Error and Maintenance Messages 150 Paper Jams 153 Paper is Jammed in the Paper Tray 154 Paper is Jammed in the Back of the Machine 155 Paper is Jammed inside the Machine 157 P...

Page 4: ...sing Drum Dot Print 195 Clean the Paper Pick up Rollers 198 Check the Remaining Part Life 199 Pack and Ship Your Brother Machine 200 Machine Settings 202 Change Machine Settings from the Control Panel 203 General Settings 204 Menu Table for LCD Models 211 Change Machine Settings from Your Computer 217 Change Machine Settings Using Web Based Management 218 Appendix 222 Specifications 223 How to Ent...

Page 5: ...Home Before You Use Your Brother Machine Before You Use Your Brother Machine Definitions of Notes Trademarks Important Note 1 ...

Page 6: ...f product functionality NOTE NOTE specifies the operating environment conditions for installation or special conditions of use Tips icons indicate helpful hints and supplementary information Electrical Hazard icons alert you to possible electrical shock Fire Hazard icons alert you to the possibility of a fire Hot Surface icons warn you not to touch hot machine parts Prohibition icons indicate acti...

Page 7: ...trademarks of Wi Fi Alliance Android Gmail Google Cloud Print Google Drive Google Chrome Chrome OS and Google Play are trademarks of Google Inc Use of these trademarks is subject to Google Permissions Mopria and the Mopria Logo are registered trademarks and service marks of Mopria Alliance Inc in the United States and other countries Unauthorised use is strictly prohibited Mozilla and Firefox are ...

Page 8: ...epresents Windows Server 2008 and Windows Server 2008 R2 The screens in this User s Guide are for illustration purposes only and may differ from the actual screens Unless otherwise specified the screens in this manual are from Windows 7 and macOS v10 10 5 Screens on your computer may vary depending on your operating system The contents of this guide and the specifications of this product are subje...

Page 9: ...Home Introduction to Your Brother Machine Introduction to Your Brother Machine Control Panel Overview Access Brother Utilities Windows 5 ...

Page 10: ...n for a few seconds before going off 3 Network Buttons Wired Models Network Press Network to set up wired network settings Models with Wireless Function WiFi Press the WiFi button and launch the wireless installer on your computer Follow the on screen instructions to set up a wireless connection between your machine and your network When the WiFi light is on your Brother machine is connected to a ...

Page 11: ...scroll faster When you see the number you want press OK 5 Go Button Press to clear certain error messages To clear all other errors follow the control panel instructions Press to print any data remaining in the machine s memory Press to select the displayed option After you change a setting the machine returns to Ready mode Press and hold Go for about two seconds to cancel a print job Related Info...

Page 12: ...Utilities Windows 8 and Windows Server 2012 Tap or click Brother Utilities either on the Start screen or the desktop Windows 8 1 and Windows Server 2012 R2 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities Wi...

Page 13: ...Related Information Introduction to Your Brother Machine Uninstall the Brother Software and Drivers Windows 9 ...

Page 14: ...ws 8 1 and Windows Server 2012 R2 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities Windows 10 and Windows Server 2016 Click Brother Brother Utilities 2 Click the drop down list and then select your model nam...

Page 15: ...Home Paper Handling Paper Handling Load Paper Paper Settings Unprintable Area Recommended Print Media Using Special Paper 11 ...

Page 16: ...Home Paper Handling Load Paper Load Paper Load and Print Using the Paper Tray Load and Print Paper in the Manual Feed Slot 12 ...

Page 17: ...Home Paper Handling Load Paper Load and Print Using the Paper Tray Load and Print Using the Paper Tray Load Paper in the Paper Tray 13 ...

Page 18: ... type of paper in the tray you must also change the Paper Size and Paper Type settings in the machine or on your computer 1 Pull the paper tray completely out of the machine 2 Press and slide the paper guides to fit the paper Press the green release levers to slide the paper guides 3 Fan the stack of paper well 4 Load paper in the paper tray with the printing surface face down 5 Make sure the pape...

Page 19: ...Related Information Load and Print Using the Paper Tray 15 ...

Page 20: ... Feed Slot Load and Print Paper in the Manual Feed Slot Load and Print Plain Paper Thin Paper Recycled Paper and Bond Paper in the Manual Feed Slot Load and Print on Thick Paper and Labels in the Manual Feed Slot Load and Print on Envelopes in the Manual Feed Slot 16 ...

Page 21: ... of the paper you are using 4 Using both hands put one full sheet of paper in the manual feed slot until the front edge touches the paper feed roller When you feel the machine pull it in let go Load paper into the manual feed slot with the printing surface facing up Make sure the paper is straight and in the correct position in the manual feed slot If it is not the paper may not be fed correctly r...

Page 22: ...nual feed slot until the front edge touches the paper feed roller When you feel the machine pull it in let go Load paper into the manual feed slot with the printing surface facing up Pull the paper out completely if you must reload the paper into the manual feed slot Do not put more than one sheet of paper in the manual feed slot at one time as it may cause a jam Make sure the paper is straight an...

Page 23: ...Related Information Load and Print Paper in the Manual Feed Slot 19 ...

Page 24: ...e face up output tray The machine automatically turns on Manual Feed mode when you load paper in the manual feed slot 2 Pull down the two green levers one on the left side and one on the right side as shown in the illustration 3 On the front of the machine open the manual feed slot cover 4 Use both hands to slide the manual feed slot paper guides to fit the width of the paper that you are using 5 ...

Page 25: ... Send your print job to the machine Change your print preferences in the Print dialog box before sending the print job from your computer Settings Options for Envelopes Paper Size Com 10 DL C5 Monarch Media Type Envelopes Env Thick Env Thin 7 After the printed envelope comes out of the machine put in the next envelope Repeat for each envelope that you want to print 8 When you have finished printin...

Page 26: ...Home Paper Handling Paper Settings Paper Settings Change the Paper Size and Paper Type Change the Check Paper Size Setting 22 ...

Page 27: ...same time 1 Press a or b to display the General Setup option and then press OK 2 Press a or b to display the Tray Setting option and then press OK 3 Press a or b to display the Paper Type option and then press OK 4 Press a or b to display the paper type you want and then press OK 5 Press a or b to display the Paper Size option and then press OK 6 Press a or b to display the paper size you want and...

Page 28: ...remove a paper tray asking if you changed the paper size and paper type The default setting is On 1 Press a or b to display the General Setup option and then press OK 2 Press a or b to select the Tray Setting option and then press OK 3 Press a or b to select the Check Size option and then press OK 4 Press a or b to select the On or Off option and then press Go Related Information Paper Settings 24...

Page 29: ...er sizes The measurements may vary depending on the paper size or settings in the application you are using 1 3 2 4 Do not attempt to print into these areas your output will not reflect anything in these areas Usage Document Size Top 1 Bottom 3 Left 2 Right 4 Print Letter 4 23 mm 4 23 mm A4 4 23 mm 4 23 mm Legal 4 23 mm 4 23 mm Related Information Paper Handling 25 ...

Page 30: ...nt quality we recommend using the paper listed in the table Paper Type Item Plain Paper Xerox Premier TCF 80 g m2 Xerox Business 80 g m2 Recycled Paper Steinbeis Evolution White 80 g m2 Labels Avery laser label L7163 Envelopes Antalis River series DL Related Information Paper Handling 26 ...

Page 31: ... IMPORTANT Some types of paper may not perform well or may cause damage to your machine DO NOT use paper that is highly textured that is extremely smooth or shiny that is curled or warped that is coated or has a chemical finish that is damaged creased or folded that exceeds the recommended weight specification in this guide with tabs and staples with letterheads using low temperature dyes or therm...

Page 32: ...Home Print Print Print from Your Computer Windows Print from Your Computer Mac Cancel a Print Job Test Print 28 ...

Page 33: ...nt from Your Computer Windows Print from Your Computer Windows Print a Document Windows Print Settings Windows Change the Default Print Settings Windows Monitor the Status of the Machine from Your Computer Windows 29 ...

Page 34: ...ize 5 In the Orientation field select the Portrait or Landscape option to set the orientation of your printout If your application contains a similar setting we recommend that you set the orientation using the application 6 Type the number of copies 1 999 you want in the Copies field 7 Click the Media Type drop down list and then select the type of paper you are using 8 To print multiple pages on ...

Page 35: ...Related Information Print from Your Computer Windows Print Settings Windows 31 ...

Page 36: ...pies Type the number of copies 1 999 that you want to print in this field Collate Select this option to print sets of multi page documents in the original page order When this option is selected one complete copy of your document will print and then reprint according to the number of copies you choose If this option is not selected then each page will print according to the number of copies chosen...

Page 37: ...ills and patterns you see on your computer screen Improve Thin Line Select this option to improve the image quality of thin lines Use System Halftone Select this option to use Windows to express halftones TrueType Mode Available only for certain models Mode Select how the fonts are processed for printing Use Printer TrueType Fonts Select whether to use built in fonts for the font processing 7 Mult...

Page 38: ...ct these options to enlarge or reduce the size of the pages in your document Fit to Paper Size Select this option to enlarge or reduce the document pages to fit a specified paper size When you select this option select the paper size you want from the drop down list Free 25 400 Select this option to enlarge or reduce the document pages manually When you select this option type a value into the fie...

Page 39: ...Print Options button Sleep Time Select this option to set the machine to enter sleep mode immediately after printing Macro Available only for certain models Select this feature to print an electronic form macro which you have stored in your machine s memory as an overlay on the print job Density Adjustment Specify the print density Improve Print Output Select this option to reduce the amount of pa...

Page 40: ...Hardware and Sound group click View devices and printers For Windows Server 2012 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings and then click Control Panel In the Hardware group click View devices and printers For Windows Server 2012 R2 Click Control Panel on the Start screen In the Hardware group click View devices and printers 2 Right click th...

Page 41: ...ols in the left navigation bar and then click Status Monitor Windows 8 1 and Windows Server 2012 R2 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities and then click the drop down list and select your model name i...

Page 42: ...Home Print Print from Your Computer Mac Print from Your Computer Mac Print a Document Mac Print Options Mac Monitor the Status of the Machine from Your Computer Mac 38 ...

Page 43: ...number of copies you want in the Copies field 5 Click the Paper Size pop up menu and then select your paper size 6 Select the Orientation option that matches the way you want the document to print 7 Click the application pop up menu and then select Print Settings The Print Settings options appear 8 Click the Media Type pop up menu and then select the type of paper you are using 9 Change other prin...

Page 44: ...ose from standard paper sizes or create a custom paper size 2 Orientation Select the orientation portrait or landscape of your printout If your application contains a similar setting we recommend that you set the orientation using the application 3 Scale Type a value into the field to enlarge or reduce the pages in your document to fit the selected paper size 40 ...

Page 45: ...eet of paper 3 Border Select the type of border to use when printing multiple pages on a single sheet of paper 4 Two Sided Select whether to print on both sides of the paper 5 Reverse page orientation Select this option to rotate the printed image 180 degrees 6 Flip horizontally Select this option to reverse the printed image on the page horizontally from left to right 41 ...

Page 46: ...es to Print Select which pages you want to print even pages or odd pages 3 Page Order Select the page order 4 Scale to fit paper size Select this option to enlarge or reduce the pages in your document to fit the selected paper size 5 Destination Paper Size Select the paper size to print on 6 Scale down only Select this option if you want to reduce the pages in your document when they are too large...

Page 47: ...rding to your print conditions or purpose 4 Advanced Toner Save Mode Select this feature to conserve toner by using less toner to print documents printouts appear lighter but are still legible Graphics Quality Select either Graphics or Text for the best print quality based on the type of document you are printing Improve Print Output Select this option to reduce the amount of paper curling and imp...

Page 48: ...t Options Skip Blank Page Select this option to allow the printer driver to automatically detect blank pages and exclude them from printing Related Information Print from Your Computer Mac Print a Document Mac 44 ...

Page 49: ...tatus Monitor starts Troubleshooting Click the Troubleshooting button to access the troubleshooting website Visit the Genuine Supplies website Click the Visit the Genuine Supplies website button for more information on Brother genuine supplies Updating the machine s status To view the latest machine status while the Status Monitor window is open click the icon You can set the interval at which the...

Page 50: ...ancel a Print Job 1 On the machine s control panel press and hold Go for about two seconds to cancel the current print job To cancel multiple print jobs press and hold Go for six seconds Related Information Print Printing Problems 46 ...

Page 51: ... test print 1 Press a or b to display the Printer option and then press OK 2 HL B2080DW Press a or b to display the Print Options option and then press OK 3 Press a or b to display the Test Print option and then press Go The machine prints the test page Related Information Print Improve the Print Quality 47 ...

Page 52: ...Supported Basic Network Features Network Management Software and Utilities Additional Methods of Configuring Your Brother Machine for a Wireless Network Advanced Network Features Technical Information for Advanced Users 48 ...

Page 53: ...10 10 5 macOS v10 11 x macOS v10 12 x Printing Yes Yes Yes BRAdmin Light Yes Yes BRAdmin Professional Yes Yes Web Based Management Yes Yes Yes Status Monitor Yes Yes Driver Deployment Wizard Yes Yes Vertical Pairing Yes Go to your model s Downloads page on the Brother Solutions Center at support brother com to download the latest version of Brother s BRAdmin Light Go to your model s Downloads page...

Page 54: ...gement Software and Utilities Configure and change your Brother machine s network settings using a management utility Learn about Network Management Software and Utilities Change Machine Settings from Your Computer Change Machine Settings Using Web Based Management 50 ...

Page 55: ...ed Brother devices This utility can search for Brother products on your network and view the device status from an easy to read Windows Explorer style screen that changes colour to identify the status of each device You can configure network and device settings and update device firmware from a Windows computer on your LAN BRAdmin Professional can also log activity of Brother devices on your netwo...

Page 56: ...uring Your Brother Machine for a Wireless Network Configure Your Machine for a Wireless Network Configure Your Machine for a Wireless Network Using the One Push Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network Using the PIN Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network Using the Machine s Control Panel Setup Wizard Configure Your...

Page 57: ...best method of connection for all types of documents and applications If you are printing large files such as multi page documents with mixed text and large graphics you may want to consider selecting wired Ethernet for faster data transfer supported models only or USB for the fastest throughput speed Although the Brother machine can be used in both a wired and wireless network supported models on...

Page 58: ...the following Windows 7 Go to Computer Double click the CD DVD icon and then double click start exe Windows 8 and Windows 10 Click the File Explorer icon on the taskbar and then go to Computer This PC Double click the CD DVD icon and then double click start exe If the User Account Control screen appears click Yes 3 Choose Wireless Network Connection Wi Fi and then click Next 4 Follow the on screen...

Page 59: ...t the WPS option and then press OK 4 When WLAN Enable appears press b to select On This will start the wireless setup wizard To cancel press a 5 When the LCD displays Press Key on rtr press the WPS button on your wireless access point router Press a on the machine s control panel Your machine will automatically detect your wireless access point router and try to connect to your wireless network If...

Page 60: ...thod to configure your wireless network settings The PIN Method is one of the connection methods developed by the Wi Fi Alliance By submitting a PIN created by an Enrollee your machine to the Registrar a device that manages the wireless LAN you can set up the wireless network and security settings For more information on how to access WPS mode see the instructions provided with your wireless acces...

Page 61: ...ws 7 Click Start Devices and Printers Add a device Windows 8 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings Control Panel Hardware and Sound View devices and printers Add a device Windows 10 Click Windows System Control Panel In the Hardware and Sound group click Add a device To use a Windows 7 Windows 8 or Windows 10 computer as a Registrar you ...

Page 62: ...Related Information Additional Methods of Configuring Your Brother Machine for a Wireless Network Wireless LAN Report Error Codes 58 ...

Page 63: ...nue the wireless setup How can I find this information Check the documentation provided with your wireless access point router The initial SSID could be the manufacturer s name or the model name If you do not know the security information please consult the router manufacturer your system administrator or your Internet provider 2 Press a or b to select the Network option and then press OK 3 Press ...

Page 64: ...Package necessary for operating your device insert the Brother installation disc into your computer or go to your model s Downloads page on the Brother Solutions Center at support brother com Related Information Additional Methods of Configuring Your Brother Machine for a Wireless Network How to Enter Text on Your Brother Machine Wireless LAN Report Error Codes 60 ...

Page 65: ... the first WEP key only 2 Press a or b to select the Network option and then press OK 3 Press a or b to select the WLAN option and then press OK 4 Press a or b to select the Setup Wizard option and then press OK 5 When WLAN Enable appears press b to select On This will start the wireless setup wizard To cancel press a 6 The machine will search for your network and display a list of available SSIDs...

Page 66: ...ompleted the wireless network setup To install Full Driver Software Package necessary for operating your device insert the Brother installation disc into your computer or go to your model s Downloads page on the Brother Solutions Center at support brother com Related Information Additional Methods of Configuring Your Brother Machine for a Wireless Network I Cannot Complete the Wireless Network Set...

Page 67: ...Configuring Your Brother Machine for a Wireless Network Use Wi Fi Direct Use Wi Fi Direct Print from Your Mobile Device Using Wi Fi Direct Configure Your Wi Fi Direct Network I Cannot Complete the Wireless Network Setup Configuration 63 ...

Page 68: ...ing the one push or PIN Method of Wi Fi Protected Setup WPS You can also configure a wireless network by manually setting an SSID and password Your Brother machine s Wi Fi Direct feature supports WPA2 security with AES encryption 2 1 1 Mobile device 2 Your Brother machine Although the Brother machine can be used in both a wired and wireless network only one connection method can be used at a time ...

Page 69: ...gs from your machine s control panel Wi Fi Direct Network Configuration Overview Configure Your Wi Fi Direct Network Using the One Push Method Configure Your Wi Fi Direct Network Using the One Push Method of Wi Fi Protected Setup WPS Configure Your Wi Fi Direct Network Using the PIN Method Configure Your Wi Fi Direct Network Using the PIN Method of Wi Fi Protected Setup WPS Configure Your Wi Fi Di...

Page 70: ...on Yes Go to Step 4 No See Related Information Configure Your Wi Fi Direct Network Manually 4 Does your mobile device support one push configuration for Wi Fi Protected Setup WPS Option Description Yes See Related Information Configure Your Wi Fi Direct Network Using the One Push Method of Wi Fi Protected Setup WPS No See Related Information Configure Your Wi Fi Direct Network Using the PIN Method...

Page 71: ...and press OK appears on the machine s LCD Press OK on your machine This will start the Wi Fi Direct setup To cancel press Back 6 Do one of the following When your Brother machine is the Group Owner G O connect your mobile device to the machine directly When your Brother machine is not the G O it will display available device names with which to configure a Wi Fi Direct network Press a or b to sele...

Page 72: ...then press OK 5 Press a or b to select the Push Button option and then press OK 6 When Wi Fi Direct On appears press b to accept To cancel press a 7 Activate your mobile device s WPS one push configuration method see your mobile device s user s guide for instructions when Activate Wi Fi Direct on other device and press OK appears on the machine s LCD Press OK on your machine This will start the Wi...

Page 73: ...e PIN displayed on your mobile device in your Brother machine Press OK to complete the setup If the PIN is displayed on your Brother machine enter the PIN in your mobile device When your Brother machine is not the G O it will display available device names with which to configure a Wi Fi Direct network Press a or b to select the mobile device you want to connect to and press OK To search for avail...

Page 74: ... Wi Fi Direct On appears press b to accept To cancel press a 7 Activate your mobile device s WPS PIN configuration method see your mobile device s user s guide for instructions when Activate Wi Fi Direct on other device and press OK appears on the machine s LCD Press OK on your machine This will start the Wi Fi Direct setup To cancel press Back 8 The machine will wait for a connection request from...

Page 75: ...al option and then press OK 4 When Wi Fi Direct On appears press b to accept To cancel press a 5 The machine will display the SSID name and Password for five minutes Go to your mobile device s wireless network settings screen select the SSID name and then enter the password 6 If your mobile device connects successfully the machine s LCD displays Connected You have completed the Wi Fi Direct networ...

Page 76: ...Home Network Advanced Network Features Advanced Network Features Print the Network Configuration Report Print the WLAN Report 72 ...

Page 77: ... the Network Configuration Report shows 0 0 0 0 wait for one minute and try printing it again You can find your machine s settings such as the IP address subnet mask node name and MAC Address on the report for example IP address 192 168 0 5 Subnet mask 255 255 255 0 Node name BRN000ca0000499 MAC Address 00 0c a0 00 04 99 1 Press a or b to select the Print Reports option and then press OK 2 Press a...

Page 78: ...n the printed report 1 Press a or b to select the Print Reports option and then press OK 2 Press a or b to select the WLAN Report option and then press OK 3 Press Go The machine will print the WLAN Report Related Information Advanced Network Features Wireless LAN Report Error Codes My Brother Machine Cannot Print over the Network I Want to Check that My Network Devices are Working Correctly 74 ...

Page 79: ...he access point router is set to 2 4 GHz or 2 4 GHz 5 GHz mixed mode TS 04 The Authentication Encryption methods used by the selected wireless access point router are not supported by your machine Change the authentication and encryption method of the wireless access point router Your machine supports the following authentication methods WPA Personal TKIP or AES WPA2 Personal TKIP or AES Open WEP ...

Page 80: ...Information Print the WLAN Report My Brother Machine Cannot Print over the Network I Want to Check that My Network Devices are Working Correctly Configure Your Machine for a Wireless Network Using the One Push Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network Using the PIN Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network Using the Ma...

Page 81: ...Home Network Technical Information for Advanced Users Technical Information for Advanced Users Reset the Network Settings to the Factory Settings 77 ...

Page 82: ...e password and IP address This feature restores all wired supported models only and wireless network settings to the factory settings You can also reset the print server to its factory settings using BRAdmin Light BRAdmin Professional or Web Based Management 1 Press a or b to select the Network option and then press OK 2 Press a or b to select the Network Reset option and then press OK 3 Press b f...

Page 83: ...Home Security Security Lock the Machine Settings Network Security Features 79 ...

Page 84: ...ne Settings Before turning on the machine s Access Lock make a careful note of your password If you forget the password you must reset all passwords stored in the machine by contacting your administrator or Brother customer service Setting Lock Overview 80 ...

Page 85: ...k Overview Use the Setting Lock feature to block unauthorised access to machine settings When Setting Lock is set to On you cannot access the machine settings without entering the password Set the Setting Lock Password Change the Setting Lock Password Turn Setting Lock On 81 ...

Page 86: ...to display the General Setup option and then press OK 2 Press a or b to display the Setting Lock option and then press OK 3 Enter a four digit number for the password To enter each digit press a or b to select a number and then press OK 4 When the LCD displays Verify re enter the new password Related Information Setting Lock Overview 82 ...

Page 87: ...the Setting Lock option and then press OK 3 Press a or b to select the Set Password option and then press OK 4 Enter the current four digit password To enter each digit press a or b to select a number and then press OK 5 Enter a new four digit password To enter each digit press a or b to select a number and then press OK 6 When the LCD displays Verify re enter the new password Related Information ...

Page 88: ...ress a or b to display the Setting Lock option and then press OK 3 Press OK when the LCD displays On 4 Enter the current four digit password To enter each digit press a or b to select a number and then press OK To turn Setting Lock off press OK Press b to select Yes when the LCD displays Unlock enter the current four digit password Related Information Setting Lock Overview 84 ...

Page 89: ...Home Security Network Security Features Network Security Features Before Using Network Security Features Manage Your Network Machine Securely Using SSL TLS Send an Email Securely 85 ...

Page 90: ...ork security and encryption protocols available today These network features can be integrated into your overall network security plan to help protect your data and prevent unauthorised access to the machine We recommend disabling the FTP server and TFTP protocols Accessing the machine using these protocols is not secure Related Information Network Security Features 86 ...

Page 91: ... Manage Your Network Machine Securely Using SSL TLS Introduction to SSL TLS Certificates and Web Based Management Manage Your Network Machine Securely Using Web Based Management Manage Your Network Machine Securely Using BRAdmin Professional Windows Print Documents Securely Using SSL TLS 87 ...

Page 92: ... sent over a local or wide area network LAN or WAN It works by encrypting data such as a print job sent over a network so anyone trying to capture it will not be able to read it SSL TLS can be configured on both wired and wireless networks and will work with other forms of security such as WPA keys and firewalls Related Information Manage Your Network Machine Securely Using SSL TLS Brief History o...

Page 93: ... Banking and you see https and the little padlock icon in the web browser you are using SSL SSL grew to work with additional applications such as Telnet printer and FTP software in order to become a universal solution for online security Its original design intentions are still being used today by many online retailers and banks to secure sensitive data such as credit card numbers customer records...

Page 94: ...unauthorised users from reading data sent to the machine SSL s key selling point is that it can be used to print confidential data securely For example an HR department in a large company may be printing wage slips on a regular basis Without encryption the data contained on these wages slips can be read by other network users However with SSL TLS anyone trying to capture the data will see a confus...

Page 95: ...sed Management Certificates and Web Based Management You must configure a certificate to manage your networked Brother machine securely using SSL TLS You must use Web Based Management to configure a certificate Supported Security Certificate Features Create and Install a Certificate Manage Multiple Certificates 91 ...

Page 96: ...rver issues its own certificate Using this certificate you can easily use the SSL TLS communication without creating or installing a different certificate from a CA Certificate from a Certificate Authority CA There are two methods for installing a certificate from a CA If you already have a certificate from a CA or if you want to use a certificate from an external trusted CA When using a Certifica...

Page 97: ...es and Web Based Management Create and Install a Certificate Create and Install a Certificate Step by Step Guide for Creating and Installing a Certificate Create and Install a Self signed Certificate Create and Install a Certificate from a Certificate Authority CA Import and Export a CA Certificate 93 ...

Page 98: ...r use a certificate from a Certificate Authority CA These are a brief summary of the actions required based on the option you choose Option 1 Self Signed Certificate 1 Create a self signed certificate using Web Based Management 2 Install the self signed certificate on your computer Option 2 Certificate from a CA 1 Create a Certificate Signing Request CSR using Web Based Management 2 Install the ce...

Page 99: ...Management Create and Install a Certificate Create and Install a Self signed Certificate Create and Install a Self signed Certificate Create a Self signed Certificate Install the Self signed Certificate for Windows users with Administrator Rights Import and Export the Self signed Certificate on your Brother Machine 95 ...

Page 100: ...onitor screen 3 No password is required by default Type a password if you have set one and then click 4 Click the Network tab 5 Click the Security tab 6 Click Certificate 7 Click Create Self Signed Certificate 8 Enter a Common Name and a Valid Date The length of the Common Name is less than 64 bytes Enter an identifier such as an IP address node name or domain name to use when accessing this machi...

Page 101: ...rver The self signed certificate is created and saved in your machine s memory To use SSL TLS communication the self signed certificate must be installed on your computer Related Information Create and Install a Self signed Certificate 97 ...

Page 102: ... certificates 1 Do one of the following Windows 7 and Windows Server 2008 Click Start All Programs Windows 8 Right click the Internet Explorer icon on the taskbar Windows 10 and Windows Server 2016 Click Windows Accessories Windows Server 2012 and Windows Server 2012 R2 Click Internet Explorer and then right click the Internet Explorer icon that appears on the taskbar 2 Right click Internet Explor...

Page 103: ...4 Click Continue to this website not recommended 5 Click Certificate error and then click View certificates 6 Click Install Certificate 99 ...

Page 104: ...the Certificate Import Wizard appears click Next 8 Select Place all certificates in the following store and then click Browse 9 Select Trusted Root Certification Authorities and then click OK 10 Click Next 100 ...

Page 105: ...correct The fingerprint thumbprint is printed on the Network Configuration Report 13 Click OK The self signed certificate is now installed on your computer and SSL TLS communication is available Related Information Create and Install a Self signed Certificate 101 ...

Page 106: ...eate and Install a Self signed Certificate Import and Export the Self signed Certificate on your Brother Machine Import and Export the Self signed Certificate on your Brother Machine You can store the self signed certificates on your Brother machine and manage them by importing and exporting Import the Self signed Certificate Export the Self signed Certificate 102 ...

Page 107: ...ple http SharedPrinter If you enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and then click 4 Click the Network tab 5 Click th...

Page 108: ... use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and then click 4 Click the Network tab 5 Click the Security tab 6 Click Certificate 7 Click Export shown with Cer...

Page 109: ...f you already have a certificate from an external trusted CA you can store the certificate and private key on the machine and manage them by importing and exporting If you do not have a certificate from an external trusted CA create a Certificate Signing Request CSR send it to a CA for authentication and install the returned certificate on your machine Create a Certificate Signing Request CSR Inst...

Page 110: ...a password if you have set one and then click 4 Click the Network tab 5 Click the Security tab 6 Click Certificate 7 Click Create CSR 8 Type a Common Name required and add other information about your Organization optional Your company details are required so that a CA can confirm your identity and verify it to the outside world The length of the Common Name must be less than 64 bytes Enter an ide...

Page 111: ...indows Server 2008 2012 2012 R2 2016 we recommend using the Web Server for the certificate template to securely create the Client Certificate For more information go to your model s page on the Brother Solutions Center at support brother com Related Information Create and Install a Certificate from a Certificate Authority CA 107 ...

Page 112: ...s the machine s IP address For example http 192 168 1 2 If you are using a Domain Name System or enable a NetBIOS name you can type another name such as SharedPrinter instead of the IP address For example http SharedPrinter If you enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access We...

Page 113: ...tificate Create and Install a Certificate from a Certificate Authority CA Import and Export the Certificate and Private Key Import and Export the Certificate and Private Key Store the certificate and private key on your machine and manage them by importing and exporting them Import a Certificate and Private Key Export the Certificate and Private Key 109 ...

Page 114: ...or example http SharedPrinter If you enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and then click 4 Click the Network tab 5 C...

Page 115: ...ter If you enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and then click 4 Click the Network tab 5 Click the Security tab 6 Cl...

Page 116: ...Using SSL TLS Certificates and Web Based Management Create and Install a Certificate Import and Export a CA Certificate Import and Export a CA Certificate You can import export and store CA certificates on your Brother machine Import a CA Certificate Export a CA Certificate 112 ...

Page 117: ...IOS name you can type another name such as SharedPrinter instead of the IP address For example http SharedPrinter If you enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by de...

Page 118: ...redPrinter instead of the IP address For example http SharedPrinter If you enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and ...

Page 119: ...ed UP on Brother Machine Self signed Certificate or Certificate Issued by a CA 3 CA Certificate 3 You can store up to 3 Certificate Authority CA certificates using SMTP over SSL only available for certain models We recommend storing one less certificate than allowed reserving an empty spot in case of certificate expiration When a certificate expires import a new certificate into the reserved spot ...

Page 120: ...ommon Name that you assigned to the certificate this could be your IP address node name or domain name 3 No password is required by default Type a password if you have set one and then click 4 You can now access the machine using HTTPS If you use the SNMPv3 protocol follow the steps below You can also change the SNMP settings by using BRAdmin Professional 5 Click the Network tab 6 Click Protocol 7...

Page 121: ... v2c read write access mode SNMPv3 read write access In this mode the print server uses version 3 of the SNMP protocol If you want to manage the print server securely use this mode When you use SNMPv3 read write access mode note the following You can use only BRAdmin Professional or Web Based Management to manage the print server Except for BRAdmin Professional all applications that use SNMPv1 v2c...

Page 122: ...Admin Professional and Web Based Management together Use a different password in each group if you are managing a mixed group of older and newer print servers with BRAdmin Professional This will ensure security is maintained on the newer print servers Older versions of BRAdmin refer to BRAdmin Professional older than Ver 2 80 and BRAdmin Light for Mac older than Ver 1 10 Older print servers refer ...

Page 123: ...NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and then click 4 Click the Network tab 5 Click Protocol Make sure the IPP check box is selected If the IPP check box is not selected select the IPP check box and then cl...

Page 124: ...curity Network Security Features Send an Email Securely Send an Email Securely Configure Email Sending Using Web Based Management Send an Email with User Authentication Send an Email Securely Using SSL TLS 120 ...

Page 125: ...sword is required by default Type a password if you have set one and then click 4 Click the Network tab 5 Click the Protocol menu in the left navigation bar 6 In the SMTP field click Advanced Settings and make sure the status of SMTP is Enabled 7 Configure the SMTP settings Confirm that the email settings are correct after configuration by sending a test email If you do not know the SMTP server se...

Page 126: ...UTH method for email notification and email reports We recommend using Web Based Management to configure the SMTP authentication Email Server Settings You must configure your machine s SMTP authentication method to match the method used by your email server For details about your email server settings contact your network administrator or Internet Service Provider ISP To enable SMTP server authent...

Page 127: ...r Certificate Under SSL TLS if you choose SSL or TLS the Verify Server Certificate check box will be selected automatically Before you verify the server certificate you must import the CA certificate issued by the CA that signed the server certificate Contact your network administrator or your Internet Service Provider ISP to confirm if importing a CA certificate is necessary If you do not need to...

Page 128: ...ur email server For details about your email server settings contact your network administrator or your ISP In most cases the secured webmail services require the following settings SMTP Port 25 Server Authentication Method SMTP AUTH SSL TLS TLS Related Information Send an Email Securely 124 ...

Page 129: ...Home Mobile Mobile Google Cloud Print AirPrint Mobile Printing for Windows Mopria Print Service Brother iPrint Scan for Mobile Devices 125 ...

Page 130: ...ogle Cloud Print Google Cloud Print Google Cloud Print Overview Before Using Google Cloud Print Print from Google Chrome or Chrome OS Print from Google Drive for Mobile Print from Gmail Webmail Service for Mobile 126 ...

Page 131: ...stered to your Google account using a network compatible device such as a mobile phone or computer without installing the printer driver on the device Printing from Android apps requires installing the Google Cloud Print app from the Google Play Store 3 1 4 2 1 2 3 4 1 Print request 2 Internet 3 Google Cloud Print 4 Printing Related Information Google Cloud Print 127 ...

Page 132: ...ng Google Cloud Print Before Using Google Cloud Print Network Settings for Using Google Cloud Print Register Your Machine with Google Cloud Print Using Google Chrome Register Your Machine with Google Cloud Print Using Web Based Management 128 ...

Page 133: ... In order to use Google Cloud Print your Brother machine must be connected to a network that has access to the Internet either through a wired or wireless connection To connect and configure your machine correctly see the Quick Setup Guide or related topics in this guide Related Information Before Using Google Cloud Print Google Cloud Print Problems 129 ...

Page 134: ... section are examples for Windows users Screens on your computer may vary depending on your operating system and environment 1 Open Google Chrome on your computer 2 Sign in to your Google Account 3 Click the Google Chrome menu icon and then Settings Show advanced settings 4 In the Google Cloud Print section click Manage 5 Follow the on screen instructions to register your machine 6 When a confirma...

Page 135: ... where machine s IP address is the machine s IP address For example http 192 168 1 2 4 No password is required by default Type a password if you have set one and then click 5 Click the Network tab 6 Click the Protocol menu in the left navigation bar 7 Make sure that Google Cloud Print is selected and then click Advanced Settings 8 Make sure that Status is set to Enabled Click Register 9 Follow the...

Page 136: ...rome or Chrome OS 1 Make sure your Brother machine is turned on 2 Open the web page that you want to print 3 Click the Google Chrome menu icon 4 Click Print 5 Select your machine from the printer list 6 Change print options if needed 7 Click Print Related Information Google Cloud Print 132 ...

Page 137: ...e your Brother machine is turned on 2 Access Google Drive from your Android or iOS device s web browser 3 Open the document that you want to print 4 Tap the menu icon 5 Tap Print 6 Select your machine from the printer list 7 Change print options if needed 8 Tap or Print Related Information Google Cloud Print 133 ...

Page 138: ...ce from your Android or iOS device s web browser 3 Open the email that you want to print 4 Tap the menu icon If Print appears beside the attachment name you can also print the attachment Tap Print and then follow the instructions on your mobile device 5 Tap Print 6 Select your machine from the printer list 7 Change print options if needed 8 Tap or Print Related Information Google Cloud Print 134 ...

Page 139: ...Home Mobile AirPrint AirPrint AirPrint Overview Before Using AirPrint Print Using AirPrint 135 ...

Page 140: ...tion for Apple operating systems that allows you to wirelessly print photos email web pages and documents from your iPad iPhone iPod touch and Mac computer without the need to install a driver For more information visit Apple s website Related Information AirPrint AirPrint Problems 136 ...

Page 141: ...Home Mobile AirPrint Before Using AirPrint Before Using AirPrint Network Settings for Using AirPrint Disable and Enable AirPrint Using Web Based Management Web Browser 137 ...

Page 142: ...fer to your mobile device s user s guide A link to your mobile device s user s guide on Apple s website can be found by tapping in Safari To configure your Brother machine for a wireless network see the Quick Setup Guide or related topics in this guide If your Brother machine supports a wired network you can use a network cable to connect to the wireless access point router If your Brother machine...

Page 143: ...n your browser s address bar where machine s IP address is the machine s IP address For example http 192 168 1 2 3 No password is required by default Type a password if you have set one and then click 4 Click the Network tab 5 Click the Protocol menu in the left navigation bar 6 To disable AirPrint clear the AirPrint check box To enable AirPrint select the AirPrint check box By default AirPrint is...

Page 144: ...Home Mobile AirPrint Print Using AirPrint Print Using AirPrint Print from iPad iPhone or iPod Touch Before Using AirPrint macOS Print Using AirPrint macOS 140 ...

Page 145: ... turned on 2 Use Safari to open the page that you want to print 3 Tap or 4 Tap Print 5 Make sure your Brother machine is selected 6 If a different machine or no printer is selected tap Printer A list of available machines appears 7 Tap your machine s name in the list 8 Select the desired options such as the number of pages to print and 2 sided printing if supported by your machine 9 Tap Print Rela...

Page 146: ...the printer list on your Mac computer 1 Select System Preferences from the Apple Menu 2 Click Printers Scanners 3 Click the icon below the Printers pane on the left 4 Click Add Printer or Scanner The Add screen appears 5 Select your Brother machine and then select AirPrint from the Use pop up menu 6 Click Add Related Information Print Using AirPrint 142 ...

Page 147: ... your Brother machine is turned on 2 On your Mac computer use Safari to open the page that you want to print 3 Click the File menu and then select Print 4 Make sure your Brother machine is selected If a different machine or no printer is selected click the Printer pop up menu and then select your Brother machine 5 Select the desired options such as the number of pages to print and 2 sided printing...

Page 148: ...your Windows mobile device You can connect to the same network that your Brother machine is connected to and print without installing the printer driver on the device Many Windows apps support this function 1 2 3 1 Windows mobile device Windows 10 Mobile or later 2 Wi Fi connection 3 Your Brother machine Related Information Mobile 144 ...

Page 149: ... service you can connect to the same network as your machine and print without additional setup Many native Android apps support printing 1 2 3 1 Android 4 4 or later 2 Wi Fi Connection 3 Your Brother machine You must download the Mopria Print Service from the Google Play Store and install it on your Android device Before using this service you must turn it on Related Information Mobile 145 ...

Page 150: ...e app For all iOS supported devices including iPhone iPad and iPod touch Brother iPrint Scan allows you to use features of your Brother machine directly from your iOS device Download and install Brother iPrint Scan from the App Store For Windows Devices Brother iPrint Scan allows you to use features of your Brother machine directly from your Windows device without using a computer Download and ins...

Page 151: ...Home Brother iPrint Scan for Windows and Mac Brother iPrint Scan for Windows and Mac Brother iPrint Scan Overview 147 ...

Page 152: ...of Brother iPrint Scan for Windows The actual screen may differ depending on the version of the application For Windows Go to your model s Downloads page on the Brother Solutions Center at support brother com to download the latest application For Mac Download and install Brother iPrint Scan from the App Store Related Information Brother iPrint Scan for Windows and Mac Brother iPrint Scan for Mobi...

Page 153: ...er cord is connected correctly and the machine s power is on See the Quick Setup Guide All of the protective materials have been removed See the Quick Setup Guide Paper is loaded correctly in the paper tray The interface cables are securely connected to the machine and the computer or the wireless connection is set up on both the machine and your computer Error and maintenance messages If you did ...

Page 154: ...the machine If the problem continues contact Brother customer service or your local Brother dealer Cooling Down The temperature of the inside of the machine is too hot The machine pauses its current print job and goes into cooling down mode Wait until the machine has finished cooling down Make sure all vents on the machine are clear of obstructions When the machine has cooled down the machine will...

Page 155: ...the paper tray Refill paper in the paper tray Make sure the paper guides are set to the correct size If paper is in the tray remove it and load it again Make sure the paper guides are set to the correct size Do not overfill the paper tray No Paper T1 The machine failed to feed paper from the indicated paper tray Do one of the following Refill paper in the paper tray indicated on the LCD Make sure ...

Page 156: ... by the defined tray Choose a paper size supported by the defined tray Size Error DX The paper size specified in the machine s paper size setting is not available for automatic 2 sided printing Press and hold Go for about two seconds if required Load the correct size of paper in the tray and set the tray for that paper size Choose a paper size supported by 2 sided printing Paper size available for...

Page 157: ...hten the stack when you are adding new paper This helps prevent multiple sheets of paper from feeding through the machine at one time and prevents paper jams Paper is Jammed in the Paper Tray Paper is Jammed in the Back of the Machine Paper is Jammed inside the Machine Paper is Jammed in the 2 sided Tray 153 ...

Page 158: ...1 Pull the paper tray completely out of the machine 2 Slowly pull out the jammed paper Pulling the jammed paper downward using both hands allows you to remove the paper more easily 3 Fan the stack of paper to prevent further jams and slide the paper guides to fit the paper size 4 Make sure the paper is below the maximum paper mark b b b 5 Put the paper tray firmly back in the machine Related Infor...

Page 159: ...ol the extremely hot parts inside the machine 2 Open the back cover 3 Pull the blue tabs at the left and right sides toward you to release the fuser cover WARNING HOT SURFACE The machine s internal parts will be extremely hot Wait for the machine to cool down before touching them If the green envelope levers inside the back cover are pulled down to the envelope position lift these levers to the or...

Page 160: ...ver If you print on envelopes pull down the green envelope levers to the envelope position again before closing the back cover 6 Close the back cover until it locks in the closed position Related Information Paper Jams 156 ...

Page 161: ...n for 10 minutes for the internal fan to cool the extremely hot parts inside the machine 2 Open the front cover 3 Remove the toner cartridge and drum unit assembly WARNING HOT SURFACE The machine s internal parts will be extremely hot Wait for the machine to cool down before touching them 4 Pull out the jammed paper slowly 5 Install the toner cartridge and drum unit assembly into the machine 6 Clo...

Page 162: ...ow these steps 1 Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine 2 Pull the paper tray completely out of the machine 3 At the back of the machine pull the 2 sided tray completely out of the machine 4 Pull the jammed paper out of the machine or out of the 2 sided tray 5 Remove paper that may have jammed under the machine due to stat...

Page 163: ...or the machine to cool down before touching them 7 Use both hands to gently pull the jammed paper out of the back of the machine 8 Close the back cover until it locks in the closed position 9 Put the 2 sided tray firmly back in the rear of the machine 10 Put the paper tray firmly back in the front of the machine Related Information Paper Jams 159 ...

Page 164: ...When the menu bar appears click Settings Control Panel Hardware and Sound View devices and printers Right click the Brother XXX XXXX Click See what s printing If printer driver options appear select your printer driver Click Printer in the menu bar and make sure that Use Printer Offline is not selected Windows 10 and Windows Server 2016 Click Windows System Control Panel In the Hardware and Sound ...

Page 165: ...e paper size setting in the printer driver You must select A4 paper that is 60 to 105 g m2 Print speed is too slow Try changing the printer driver setting The highest resolution needs longer data processing sending and printing time If you have enabled the Quiet Mode disable the Quiet Mode on the printer driver or the machine s menu setting The machine does not feed paper If there is paper in the ...

Page 166: ... Monitor the Status of the Machine from Your Computer Windows Monitor the Status of the Machine from Your Computer Mac Cancel a Print Job Clean the Paper Pick up Rollers 162 ...

Page 167: ...es Replace Toner status install a new toner cartridge Check the machine s environment Conditions such as humidity high temperatures and so on may cause this print fault If the whole page is too light Toner Save may be turned on Turn off Toner Save mode in the machine s menu settings or the printer driver Clean the drum unit Clean the corona wire on the drum unit Replace the toner cartridge with a ...

Page 168: ...hick Paper mode in the printer driver or use thinner paper than you are currently using Select the appropriate media type in the menu setting Check the machine s environment Conditions such as high humidity can cause hollow print The drum unit may be damaged Replace the drum unit with a new drum unit All black Clean the corona wire inside the drum unit The drum unit may be damaged Replace the drum...

Page 169: ...rum unit may be damaged Replace the drum unit with a new drum unit ABCDEFGH abcdefghijk A B C D abcde 0 1 2 3 4 Black toner marks across the page If you use label sheets for laser printers the glue from the sheets may sometimes stick to the drum surface Clean the drum unit See Related Information Clean the Drum Unit Using Drum Dot Print If you used paper that has clips or staples the drum unit may...

Page 170: ...ratures and high humidity will cause paper to curl If you do not use the machine often the paper may have been in the paper tray too long Turn over the stack of paper in the paper tray Also fan the paper stack and then rotate the paper 180 in the paper tray Open the back cover face up output tray to let the printed paper exit onto the face up output tray Choose Reduce Paper Curl mode in the printe...

Page 171: ...s inside the back cover are pulled down to the envelope position when you print envelopes After you have finished printing reset the levers back to their original position Pull up the levers until they stop Make sure envelopes are printed with the back cover face up output tray opened For models with Manual Feed Slot Make sure envelopes are fed only from the manual feed slot Related Information Tr...

Page 172: ...ere Can I Find My Brother Machine s Network Settings I Cannot Complete the Wireless Network Setup Configuration Use the Network Connection Repair Tool Windows My Brother Machine Cannot Print over the Network I Want to Check that My Network Devices are Working Correctly 168 ...

Page 173: ... device closer to your Brother machine Move your Brother machine and the mobile device to an obstruction free area If you are using the PIN Method of WPS make sure you have entered the correct PIN No Device When configuring the Wi Fi Direct network the Brother machine cannot find your mobile device Make sure your machine and mobile device are in the Wi Fi Direct mode Move the mobile device closer ...

Page 174: ...ting Network Problems Where Can I Find My Brother Machine s Network Settings Where Can I Find My Brother Machine s Network Settings Print the Network Configuration Report Change Machine Settings from Your Computer 170 ...

Page 175: ...SID Enter the correct SSID name or Network Key manually Check the SSID name or the Network Key in the instructions supplied with your wireless LAN access point router and reconfigure the wireless network setup Wireless Your security settings SSID password are not correct Confirm the SSID and password When you are configuring the network manually the SSID and password are displayed on your Brother ...

Page 176: ...Wi Fi Direct network and then check how many devices are connected For Windows If your wireless connection has been interrupted and you have checked and tried all of the above we recommend using the Network Connection Repair Tool Related Information Network Problems Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast Use Wi Fi Direct 172 ...

Page 177: ...t already selected Click Tools in the left navigation bar and then click Network Connection Repair Tool Windows Server 2012 2012 R2 2016 Launch Brother Utilities and then click the drop down list and select your model name if not already selected Click Tools in the left navigation bar and then click Network Connection Repair Tool If the User Account Control screen appears click Yes 2 Follow the on...

Page 178: ...se double click the printer icon in the following folder and cancel all documents Windows 7 Click Start Devices and Printers Printers and Faxes Windows 8 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings Control Panel In the Hardware and Sound group click View devices and printers Printers Windows 10 and Windows Server 2016 Click Windows System Cont...

Page 179: ... Print the WLAN Report Wireless LAN Report Error Codes Use the Network Connection Repair Tool Windows I Want to Check that My Network Devices are Working Correctly 175 ...

Page 180: ...Brother machine from your computer Ping the Brother machine from your computer using the IP address or the node name in the Windows command prompt or Mac Terminal application ping ipaddress or nodename Successful Your Brother machine is working correctly and connected to the same network as your computer Unsuccessful Your Brother machine is not connected to the same network as your computer Window...

Page 181: ... See Related Information Certain files may not be printable or may not appear exactly as they are displayed I cannot register my Brother machine with Google Cloud Print Make sure your machine is connected to a network with Internet access Verify that the date and time are set correctly on your machine I do not see a confirmation message on my Brother machine when I try to register with Google Clou...

Page 182: ...ss access point router or to your Brother machine I cannot print Make sure your Brother machine is turned on Confirm the network settings See Related Information I am trying to print a multiple page document from an iOS device but ONLY the first page is printing Make sure you are running the latest OS version Refer to the following Apple support article for more information about AirPrint support ...

Page 183: ...ct it to make sure it is not the problem Plug the machine s power cord directly into a different known working wall electrical socket If there is still no power try a different power cable The Brother software cannot be installed Windows If the Security Software warning appears on the computer screen during the installation change the Security Software settings to permit the Brother product setup ...

Page 184: ...Home Troubleshooting Machine Information Machine Information Check the Serial Number Check the Firmware Version Reset Functions Overview Reset Your Brother Machine 180 ...

Page 185: ...l Number Check the Serial Number 1 Press a or b to select the Machine Info option and then press OK 2 Press a or b to select the Serial No option and then press OK The machine displays the serial number on the LCD Related Information Machine Information 181 ...

Page 186: ...on Check the Firmware Version 1 Press a or b to display the Machine Info option and then press OK 2 Press a or b to display the Firmware Version option and then press OK The machine displays the firmware version on the LCD Related Information Machine Information 182 ...

Page 187: ...divided reset functions are not available for some models 1 Machine Reset This function resets the following settings Setting Lock Language Setting 2 Network Settings Reset For Network Models Reset the print server back to its default factory settings includes Password and IP Address information 3 Factory Reset Brother strongly recommends you perform this operation when you dispose of the machine ...

Page 188: ...ss a or b to display the Initial Setup option and then press OK 2 Press a or b to display the Reset option and then press OK 3 Press a or b to choose the type of reset you want to perform and then press OK 4 Press b 5 Press b for Yes The machine will restart Related Information Machine Information 184 ...

Page 189: ...Home Routine Maintenance Routine Maintenance Replace Supplies Clean the Machine Check the Remaining Part Life Pack and Ship Your Brother Machine 185 ...

Page 190: ...waste If you have questions contact your local waste disposal office We recommend placing used and new supplies on a piece of paper to prevent accidentally spilling or scattering the material inside If you use paper that is not a direct equivalent for the recommended print media the life of supplies and machine parts may be reduced The projected life for each of the toner cartridges is based on IS...

Page 191: ... Replace the Drum Unit Error and Maintenance Messages Supplies 187 ...

Page 192: ...drum unit assembly from the machine 4 Push down the green lock lever and then take the toner cartridge out of the drum unit as shown in the illustration 1 3 2 To avoid staining toner on your hands or clothes DO NOT touch the shaded parts shown in the illustrations 5 Unpack the new toner cartridge 6 Push the new toner cartridge firmly into the drum unit until you hear it lock into place 188 ...

Page 193: ...Toner Low warning To ensure high quality printing we recommend using only Brother Original toner cartridges When you want to buy toner cartridges contact your Brother Dealer DO NOT unpack the new toner cartridge until you are ready to install it If a toner cartridge is left unpacked for a long time the toner life will be shortened Brother strongly recommends you DO NOT refill the toner cartridge p...

Page 194: ...Related Information Replace Supplies Improve the Print Quality 190 ...

Page 195: ...m unit assembly from the machine 4 Push down the green lock lever and then take the toner cartridge out of the drum unit as shown in the illustration 1 3 2 To avoid staining toner on your hands or clothes DO NOT touch the shaded parts shown in the illustrations 5 Unpack the new drum unit 6 Push the toner cartridge firmly into the new drum unit until you hear it lock into place 191 ...

Page 196: ...There are many factors that determine the actual drum life such as the temperature humidity type of paper type of toner used and so on Under ideal conditions the average drum life is estimated at approximately 12 000 pages based on 1 page per job A4 Letter single sided pages The number of pages may be affected due to a variety of factors including but not limited to media type and media size Becau...

Page 197: ...OT use flammable substances any type of spray or an organic solvent liquid containing alcohol or ammonia to clean the inside or outside of the product Doing so could cause a fire Instead use only a dry lint free cloth IMPORTANT DO NOT use isopropyl alcohol to remove dirt from the control panel It may crack the panel To avoid print quality problems DO NOT touch the shaded parts shown in the illustr...

Page 198: ...lean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times Be sure to return the tab to the Home position a The arrow on the tab must be aligned with the arrow on the drum unit If it is not printed pages may have a vertical stripe 4 Install the toner cartridge and drum unit assembly back into the machine 5 Close the front cover of t...

Page 199: ...int Reports option and then press OK 3 Press a or b to select the Drum Dot Print option 4 Press Go The machine prints the Drum Dot Check Sheet 5 Press and hold to turn the machine off 6 Open the front cover 7 Remove the toner cartridge and drum unit assembly from the machine 8 Turn the drum unit as shown in the illustration Make sure that the drum unit gear is on the left side 9 Use the numbered m...

Page 200: ...e of the drum unit only the wheel on the end 11 Wipe the surface of the drum gently with a dry cotton swab until the mark or foreign material on the surface comes off NOTE DO NOT clean the surface of the photosensitive drum with a sharp object or any liquids 12 Install the toner cartridge and drum unit assembly back into the machine 13 Close the front cover of the machine 14 Press to turn the mach...

Page 201: ...Related Information Clean the Machine Improve the Print Quality 197 ...

Page 202: ...o turn the machine off 2 Pull the paper tray completely out of the machine 3 If paper is loaded or something is stuck inside in the paper tray remove it 4 Tightly wring out a lint free cloth soaked in lukewarm water and then wipe the separator pad on the paper tray to remove dust 5 Wipe the two pick up rollers inside the machine to remove dust 6 Reload the paper and put the paper tray firmly back ...

Page 203: ...or b to display the Machine Info option and then press OK 2 Press a or b to select the Parts Life option and then press OK 3 Press a or b to select the machine part you want to check and then press OK The LCD displays the approximate remaining part life Related Information Routine Maintenance 199 ...

Page 204: ...utes to cool down 2 Disconnect all the cables and then unplug the power cord from the electrical socket Some models are equipped with a non detachable AC power cord If your cord is not detachable fold it loosely and rest it on top of the machine so it packs easily 3 Put the machine into the bag it originally came in 4 Pack the machine the printed materials and the AC power cord if applicable in th...

Page 205: ...5 Close the carton and tape it shut Related Information Routine Maintenance 201 ...

Page 206: ...mise settings and features create shortcuts and work with options displayed on the machine s LCD to make your Brother machine a more efficient work tool Change Machine Settings from the Control Panel Change Machine Settings from Your Computer 202 ...

Page 207: ...Home Machine Settings Change Machine Settings from the Control Panel Change Machine Settings from the Control Panel General Settings Menu Table for LCD Models 203 ...

Page 208: ...e Machine Settings from the Control Panel General Settings General Settings Set Sleep Mode Countdown About Deep Sleep Mode Set Auto Power Off Mode Reduce Toner Consumption Reduce Printing Noise Change the Language on the LCD 204 ...

Page 209: ...in Sleep Mode it acts as if it is turned off The machine will wake up and start printing when it receives a print job Use these instructions to set a time delay countdown before the machine enters Sleep Mode 1 Press a or b to select the General Setup option and then press OK 2 Press a or b to select the Ecology option and then press OK 3 Press a or b to select the Sleep Time option and then press ...

Page 210: ...e the machine will automatically enter Deep Sleep mode The length of time is based on your specific model and settings Deep Sleep mode uses less power than Sleep mode Applicable Models Machine s Control Panel in Deep Sleep Mode Conditions That Will Wake the Machine HL B2080DW The LCD displays Deep Sleep The machine receives a job Someone presses a button on the control panel Related Information Ge...

Page 211: ...Off Mode when the machine is connected to a network To start printing press on the control panel and then send a print job Select how long the machine must be in Deep Sleep Mode before it goes into Auto Power Off Mode 1 Press a or b to display the General Setup option and then press OK 2 Press a or b to display the Ecology option and then press OK 3 Press a or b to select the Auto Power Off option...

Page 212: ... on your documents appears lighter We DO NOT recommend using the Toner Save feature for printing photo or greyscale images 1 Press a or b to display the General Setup option and then press OK 2 Press a or b to display the Ecology option and then press OK 3 Press a or b to display the Toner Save option and then press OK 4 Press a or b to display On and then press Go Related Information General Sett...

Page 213: ... Quiet Mode is turned on the print speed becomes slower The factory setting is off 1 Press a or b to display the General Setup option and then press OK 2 Press a or b to display the Ecology option and then press OK 3 Press a or b to select the Quiet Mode option and then press OK 4 Press a or b to display the On or Off option and then press Go Related Information General Settings 209 ...

Page 214: ...age on the LCD Change the LCD language if needed This feature is not available in some countries 1 Press a or b to display the Initial Setup option and then press OK 2 Press a or b to display the Local Language option and then press OK 3 Press a or b to display your language and then press Go Related Information General Settings 210 ...

Page 215: ...Home Machine Settings Change Machine Settings from the Control Panel Menu Table for LCD Models Menu Table for LCD Models Settings Tables 211 ...

Page 216: ...ower Saving mode Quiet Mode Decrease printing noise Auto Power Off Set the number of hours that the machine will remain in Deep Sleep mode before going into Power Off mode Panel Control Button Repeat Set the time for the LCD message to change when holding a or b at intervals Message Scroll Set the time in seconds that an LCD message will scroll across the LCD From Level 1 0 2 sec to Level 10 2 0 s...

Page 217: ...to I096 in Font No setting Symbol Set Select the symbol or character set Table Print Print the code table Auto LF ON CR CR LF OFF CR CR Auto CR ON LF LF CR FF FF CR or VT VT CR OFF LF LF FF FF or VT VT Auto WRAP Choose whether a line feed and carriage return will happen when the machine reaches the right margin Auto SKIP Choose whether a line feed and carriage return will happen when the carriage ...

Page 218: ... the primary DNS server Secondary Specify the IP address of the secondary DNS server APIPA Allocate the IP address from the link local address range automatically 1 IPv6 Enable or disable the IPv6 protocol Ethernet Choose the Ethernet link mode Wired Status Display the Ethernet link status MAC Address Display the MAC address of the machine Set to Default Restore wired network settings of your mach...

Page 219: ... one button push method quickly PIN Code Configure your Wi Fi Direct network settings using WPS with a PIN code quickly Manual Configure your Wi Fi Direct network settings manually Group Owner Set your machine as the Group Owner Device Info Device Name View your machine s device name SSID Display the Group Owner s SSID IP Address Display your machine s IP Address Status Info Status Display the Wi ...

Page 220: ...ion Check your machine s firmware version Page Counter Display the total printed pages Parts Life 1 Toner Life Display the remaining life of the toner cartridge Drum Life Display the remaining life of the drum unit 1 Life is approximate and may vary by type of use Initial Setup Level 1 Level 2 Description Reset Machine Reset Restore all the machine settings that you have changed Network Reset Rest...

Page 221: ...Machine Settings from Your Computer Change Machine Settings from Your Computer Change Machine Settings Using Web Based Management Where Can I Find My Brother Machine s Network Settings Network Management Software and Utilities 217 ...

Page 222: ... Management Web Based Management is a utility that uses a standard web browser to manage your machine using the Hyper Text Transfer Protocol HTTP or Hyper Text Transfer Protocol over Secure Socket Layer HTTPS What is Web Based Management Access Web Based Management Set a Login Password for Web Based Management Network Management Software and Utilities 218 ...

Page 223: ...e Socket Layer HTTPS Type your machine s IP address into your web browser to access and change your print server settings We recommend Microsoft Internet Explorer 11 Edge for Windows and Safari 9 10 for Mac Make sure that JavaScript and Cookies are always enabled in whichever browser you use You must use the TCP IP protocol on your network and have a valid IP address programmed into the print serv...

Page 224: ... Domain Name System or enable a NetBIOS name you can type another name such as SharedPrinter instead of the IP address For example http SharedPrinter If you enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor sc...

Page 225: ...n also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report For Mac access Web Based Management by clicking the machine s icon on the Status Monitor screen 3 No password is required by default Type a password if you have set one and then click 4 Click Administrator 5 Type the password you want to use in the Enter New Password field 8 ...

Page 226: ...Home Appendix Appendix Specifications How to Enter Text on Your Brother Machine Supplies Information Regarding Recycled Paper Brother Numbers 222 ...

Page 227: ...r Off 2 3 Approximately 0 03 W Dimensions Typical outline view Unit mm 356 183 360 Weights with supplies 7 4 kg Noise Level Sound Pressure Printing LpAm 49 dB A Printing Quiet Mode LpAm 44 dB A Ready LpAm 30 0 dB A Sound Power Printing 4 LWAd 6 66 B A Printing Quiet Mode LWAd 6 14 B A Ready 4 LWAd Inaudible Temperature Operating 10 to 32 C Storage 0 to 40 C Humidity Operating 20 to 80 without cond...

Page 228: ... 2 sided Printing Paper Type Plain Paper Thin Paper Recycled Paper Paper Size A4 Paper Weight 60 to 105 g m2 1 For labels we recommend removing the printed sheets from the output paper tray immediately after they exit the machine to avoid the possibility of smudging 2 Calculated with 80 g m2 in a temperate non humid environment Printer Specifications Automatic 2 sided Print Yes Emulation PCL6 Reso...

Page 229: ...Print Protocols IPv6 NDP RA DNS resolver mDNS LLMNR responder LPR LPD Custom Raw Port Port9100 IPP IPPS SMTP Client FTP Server SNMPv1 v2c v3 HTTP HTTPS server TFTP client and server ICMPv6 Web Services Print Network Security Wired SMTP AUTH SNMP v3 SSL TLS SMTP HTTP IPP Network Security Wireless SMTP AUTH SNMP v3 SSL TLS SMTP HTTP IPP Wireless Network Security WEP 64 128 bit WPA PSK TKIP AES WPA2 ...

Page 230: ... v10 10 5 Printing Intel Processor 80 MB macOS v10 11 x macOS v10 12 x 1 Third party USB ports are not supported 2 HL B2080DW For the latest driver updates go to your model s Downloads page on the Brother Solutions Center at support brother com All trademarks brand and product names are the property of their respective companies Related Information Appendix 226 ...

Page 231: ...s a or b to select a character from this list 0123456789abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ space _ Press OK when the character or symbol you want is displayed and then enter the next character Press Back to delete characters entered incorrectly Related Information Appendix Configure Your Machine for a Wireless Network Using the Machine s Control Panel Setup Wizard Configure Your ...

Page 232: ...odels TN B023 Approximately 2 000 pages 1 2 HL B2080DW 1 Approximate cartridge yield is declared in accordance with ISO IEC 19752 2 A4 Letter single sided pages The average inbox toner life is estimated at approximately 2 000 pages based on 1 page per job A4 or Letter size single sided pages Drum Unit Supply Model Name Approximate Life Page Yield Applicable Models DR B023 Approximately 12 000 page...

Page 233: ...sing recycled paper saves natural resources and promotes the circular economy Paper is made using cellulose fibres from wood Collecting and recycling paper extends the life of fibres over multiple life cycles making the best use of the resources The recycled paper production process is shorter The fibres have already been processed so less water and energy and fewer chemicals are used Paper recycl...

Page 234: ...roduct Check here for Brother driver updates too support brother com Customer Service Visit www brother com for contact information on your local Brother office Service Centre locations For service centres in Europe contact your local Brother Office Contact information for European offices can be found by going to www brother com and selecting your region and country Internet Addresses Brother Glo...

Page 235: ...Visit us on the World Wide Web www brother com UK Version 0 ...

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