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Troubleshooting 

77

13

Colors in the scanned 
image are dark.

The settings are not appropriate for the 
type of document being scanned.

Adjust the scanning settings.

For Windows

®

: see 

Image settings

 on page 29.

For Macintosh: see 

Image settings

 on page 37.

Calibration needs to be performed.

Perform the calibration.

• To perform the calibration using the control pan-

el, see 

Calibration using the control panel

 on 

page 65.

• For Windows

®

: to perform the calibration using 

software, see 

Calibration using software (for 

Windows

®

)

 on page 66.

• For Macintosh: to perform the calibration using 

software, see 

Calibration using software (for 

Macintosh)

 on page 69.

OCR feature does not 
work.

The scanner resolution is too low.

Increase the scanner resolution.

For Windows

®

: use 

PaperPort™ 12SE

 to increase 

the resolution.

For Macintosh: use 

Presto! PageManager 9

 to in-

crease the resolution.

(Windows

®

 users)

Nuance PaperPort™ 12SE has not 
been installed on your computer.

Make sure you have installed Nuance PaperPort™ 
12SE from the supplied DVD-ROM.

(Macintosh users)

Presto! PageManager has not been in-
stalled on your computer.

Make sure you have installed Presto! PageMan-
ager from the supplied DVD-ROM.

The scanned image is 
skewed (slanted).

The scanner’s Document Guide are not 
adjusted to fit the width of the docu-
ment.

Adjust the Document Guide to fit the width of the 
document. 

White vertical lines or 
white stripes appear 
on the scanned image.

The scanner is under direct sunlight.

• Move the scanner indoors or to a place without 

sunlight to avoid the direct sunlight.

• Change the scanner’s direction.

A light source is near the scanner.

• Move the scanner far away from the light source.

• Change the scanner’s direction.

Difficulty

Cause

Suggestions

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Summary of Contents for DS-820W

Page 1: ...User s Guide DS 820W DS 920DW Version B USA ...

Page 2: ...E Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features Bold Bold style identifies keys on the machine control panel or computer screen Italics Italicized style emphasizes an important point or refers you to a related topic Courier New Courier New font identifies the messages shown on the LCD of the machine NOTE For DSmob...

Page 3: ... the United States and or other countries Wi Fi is a registered trademark of the Wi Fi Alliance Google Play and Android are trademarks of Google Inc Nuance the Nuance logo and PaperPort are trademarks or registered trademarks of Nuance Communications Inc or its affiliates in the United States and or other countries Any trade names and product names of companies appearing on Brother products relate...

Page 4: ... Preparation 15 Loading a document 15 Loading the Carrier Sheet 16 Important Carrier Sheet tips 17 4 Scan Using the Control Panel 18 Scanning in SD mode 18 5 Scan Using Your Computer 19 Installing the scanner driver and scanning software 19 For Windows users 19 For Macintosh users 21 Connecting your scanner to your computer in TWAIN Mode 23 Choosing your scanning software 24 Using DSmobileCapture ...

Page 5: ... Wireless Access Mode for BOL Services 53 8 Scan to the Cloud Server Using a Wireless Access Point BOL Mode 57 9 Access Scanned Images on the SD Card 58 Using your web browser 58 Setting a Wi Fi network password 58 Using the USB connection between your scanner and computer 61 Using ScanHub Android 62 Using ScanHub iOS 62 10 Changing Settings Using Your Browser 63 Configuring Wi Fi settings in acce...

Page 6: ...ix A 84 Specifications 84 General 84 Scanner 85 Li ion battery 86 Interfaces 86 Network 86 Computer requirements 87 B Appendix B 88 Contacting Brother 88 Register your product 88 Frequently asked questions FAQs 88 For customer service 89 Technical support for PageManager and BizCard 90 ...

Page 7: ...ee Scan Using Your Com puter on page 19 You can store scanned images on the SD card included with your scanner For more information see Scan Using the Control Panel on page 18 Scan to cloud server 2 3 You can store scanned images in BR Docs Brother On line storage using the Button Manager V2 Button Panel For more information see the Button Manager V2 User s Guide You can store scanned images in BR...

Page 8: ... computer For more information see Using your web browser on page 58 Access scanned images stored on the SD card via ScanHub For more in formation see Using ScanHub An droid on page 62 or Using ScanHub iOS on page 62 Access and view scanned images stored on the SD card from your com puter when it is connected to your scanner via the supplied Micro USB Cable For more information see Us ing the USB ...

Page 9: ... Fi ON OFF switch NOTE When you do not use the Wi Fi function set the Wi Fi switch to OFF If you leave the switch in the ON position the battery will be consumed faster 6 Document guide 7 Feeder slot 8 Left edge 9 SD card slot General Information 1 1 8 7 6 2 3 4 5 1 8 7 9 6 2 3 5 4 DS 820W DS 920DW ...

Page 10: ...General Information 2 1 Rear 1 Micro USB port 2 SD card slot 3 Paper ejection slot 2 3 1 1 3 DS 820W DS 920DW ...

Page 11: ...ted item Press to switch from SD mode to PC TWAIN mode You can select SD mode only when an SD card is inserted in the scanner s SD card slot You can select PC TWAIN mode only when the scanner is connected to your computer via the Micro USB Cable For Windows Press to start scanning when using Button Manager V2 Only available when a document is set in the feeder slot For more information see Using B...

Page 12: ...ll through the menu and option items 6 HQ STD button Press to change the resolution HQ is 600 dpi and STD is 300 dpi Press to scroll through the menu and option items 7 COLOR MONO button Press to change the scan mode color or mono black and white Press to return to the previous screen 8 Liquid Crystal Display LCD Displays messages to help you set up and use your scanner 9 2 side 1 side button Pres...

Page 13: ...ormation about the messages displayed on the LCD see LCD messages on page 6 4 PDF JPG Displays the scanning file format PDF or JPEG 5 HQ STD DS 820W only Press to change the resolution HQ is 600 dpi and STD is 300 dpi 6 COLOR MONO Displays the scan mode color or mono black and white 7 2 1 DS 920DW only Displays the scan mode 2 side double sided scan or 1 side single side scan 6 5 2 1 4 3 6 7 2 1 4...

Page 14: ...e Formatting an SD card on page 11 The machine displays the menu to set its clock For more information see Setting the Clock on page 8 The machine displays the calibration menu For more information see Calibration using the control panel on page 65 The machine displays the menu to use the auto power off function For more information see Using the auto power off function on page 8 The machine is no...

Page 15: ... starting up a Wi Fi connection It will take about 40 seconds to make the Wi Fi connection Lit Blue A Wi Fi connection has been made in access point AP mode For more information see Connecting in access point AP mode on page 49 Lit Orange Connection to an access point has been made Blinking Orange Your scanner is transferring scanned images to BR Docs For more information see Scan to the Cloud Ser...

Page 16: ...tting the minute the LCD displays OK indicating that the clock is set Using the auto power off function You can turn your scanner off automatically to save power The scanner will power off after five minutes of inactivity NOTE When the Wi Fi switch is set to ON this function is disabled a Turn on your scanner b On the scanner s control panel press Menu c Press or until PWR is displayed on the LCD ...

Page 17: ...General Information 9 1 Installing the battery Install the supplied Li ion Battery into the end of your scanner as shown in the illustration DS 820W DS 920DW ...

Page 18: ...ff your scanner You can charge the battery with the power either on or off but charging takes more time than when the scanner is off When charging the battery with the power on set the Wi Fi switch to OFF When the scanner is turned on the battery level is displayed on the LCD panel If you do not use the scanner for a long period charge the battery fully at least once every six months to prolong th...

Page 19: ... the LCD f Press Start OK g Do one of the following To format the SD card press or to select YES and then press Start OK The SD icon and FMT in the LCD display will blink and the scanner will begin to format the SD card When the LCD display OK formatting is complete To cancel formatting press or to select NO and then press Start OK Changing the scan resolution DS 920DW only NOTE For DS 820W change...

Page 20: ... 7 2 10 1 in 182 257 mm B6 5 0 7 2 in 128 182 mm B7 3 6 5 0 in 91 128 mm B8 2 5 3 6 in 64 91 mm Legal 8 5 14 in 215 9 355 6 mm Letter 8 5 11 in 215 9 279 4 mm Plastic Cards DS 820W non em bossed cards only Length 1 57 in to 3 4 in 40 mm to 86 mm Width 1 57 in to 3 4 in 40 mm to 86 mm Standard Size ISO 3 37 2 13 0 03 in 85 6 54 0 0 76 mm Material Plastic PET Type Plastic card such as a driver s lic...

Page 21: ...mm long Documents of uneven thickness such as envelopes Documents with large wrinkles or curls Bent or damaged documents Documents that use tracing paper Documents that use coated paper Photographs photographic paper Documents printed on perforated paper Documents printed on unusually shaped paper not square or rectangle Documents with photos notes or stickers affixed to them Documents that use ca...

Page 22: ...or in an area subject to high temperatures and high humidity or the Carrier Sheet may warp Do not place large or heavy objects on the Carrier Sheet when it is lying flat Do not bend or pull the Carrier Sheet If it becomes damaged it may not be acceptable for scanning and should not be used ...

Page 23: ...lastic cards may be scratched when scanned To prevent damage to the card we recommended using the Carrier Sheet For more information see Loading the Carrier Sheet on page 16 a Set your document a face up in the feeder slot b and align the left edge of the page with the left edge of the feeder slot c To scan a plastic card a set the card top edge first into the feeder slot b and align the left edge...

Page 24: ...r of the Carrier Sheet b Set the Carrier Sheet a document face up with the black edge first in the feeder slot b and align the left edge of the Carrier Sheet with the left edge of the feeder slot c For DS 920DW When you perform duplex scanning insert the first page face up into the feeder slot c Slide the document guide d against the right side of the Carrier Sheet d Gently insert the Carrier Shee...

Page 25: ...t several small documents into the Carrier Sheet at the same time Insert only one document into the Carrier Sheet at a time Do not write on the Carrier Sheet as the writing may be seen in scanned documents If the Carrier Sheet becomes dirty wipe it with a dry cloth Do not leave documents in the Carrier Sheet for extended periods of time as the printing on the documents may bleed through onto the C...

Page 26: ...d If necessary adjust the scanning settings by pressing the COLOR MONO PDF JPG and HQ STD 2 side 1 side buttons on the control panel e Insert your document f Your scanner starts scanning automatically The Power button LED blinks green and SD blinks on the LCD g The scanned image is stored on the SD card Check the scan result just in case NOTE To access the scanned images on the SD card see Access ...

Page 27: ...utilities visit your model page at http solutions brother com a Insert the DVD ROM b When the Setup screen appears click Install Scanner Driver and follow the on screen instructions NOTE If the Brother screen does not appear automatically go to My Computer Computer double click the CD ROM icon and then double click AutoRun exe When you install the scanner driver DSmobileCapture a scanning applicat...

Page 28: ...editing and management Presto BizCard 6 business card scanning editing and management BR Receipts receipt scanning editing and management NOTE To register your product and download BR Receipts click Download BR Receipts to access the Brother Online site at http www brother com product brotheronline For more information on which scanning application will work best for you see Choosing your scanning...

Page 29: ...want to download manuals and utilities visit your model page at http solutions brother com a Insert the DVD ROM b Double click on the DVD icon and then double click DS 820W DS 920DW c Double click on Brother DS 820W DS 920DW and follow the on screen instructions to install the scanner driver NOTE When you install the scanner driver DSmobileCapture a scanning application will be installed at the sa...

Page 30: ...g editing and management NOTE Clicking Presto PageManager or Presto BizCard will bring you to NewSoft Technology Corporation s website Download the application from this website To register your product and download BR Receipts double click BR Receipts to access the Brother Online site at http www brother com product brotheronline For more information on which scanning application will work best f...

Page 31: ...ument using the scanning software select TWAIN Mode on your computer a Turn on your scanner b Confirm that the Wi Fi switch is set to OFF c Connect the Micro USB Cable to the Micro USB port on your scanner Connect the cable to your computer d Press the Start OK button on the scanner to display PC on the LCD ...

Page 32: ...formation DSmobileCapture Document scanning browsing and filing For Windows See Using DSmobileCap ture for Windows on page 25 For Macintosh See Using DSmobileCap ture for Macintosh on page 36 Button Manager V2 Windows only Document scanning and storing in speci fied destinations See the software s user instructions or Us ing Button Manager V2 for Windows on page 43 Nuance PaperPort 12SE Windows on...

Page 33: ...the Micro USB port on your scanner Connect the cable to your computer b Double click the DSmobileCapture shortcut on your desktop c The Select Scanner Model dialog box appears Select TWAIN under Driver Type and select Brother DS 820W DS 920DW under Scanner Model and then click OK d DSmobileCapture launches ...

Page 34: ...nging DSmobileCapture scan settings for Windows on page 28 f Insert a document into your scanner g Click Scan Your scanner starts scanning A thumbnail of the scanned image appears in the DSmobileCapture screen and the scanned image will be saved in the directory you specified in step 5 Check the scan result just in case ...

Page 35: ...en the document is inserted scanning will start automatically To stop the continuous scanning click Cancel on Waiting for next job screen NOTE To change the time delay when waiting for the next job see Paper settings on page 30 To save multiple documents as one file choose Multi page PDF or Multi page TIFF from the File Format drop down list ...

Page 36: ...ou want from the drop down list 3 Path Specify the directory where you want to save scanned images 4 Fit Page You can view and size the scanned image You cannot use Fit Page when PDF or Multi page PDF is chosen in File Format 5 Actual Size 100 You can view the scanned image in Actual Size 100 You cannot use Actual Size 100 when PDF or Multi page PDF is chosen in File Format 2 1 3 4 5 ...

Page 37: ... or darkness of an image The range is from 100 to 100 The factory default is 0 4 Contrast Adjusts the range between the darkest and the lightest shades in the image The range is from 100 to 100 The factory default is 0 5 Resolution Determine the quality of the scanned image The factory default is 200 dpi 6 Invert Reverse the brightness and the colors in the image 7 Profiles Save or change the scan...

Page 38: ...capture a portion of the scanned document Automatic Choose Automatic to allow the software to adjust the cropping window according to the document size Use this option for batches of mixed sized documents Fix for Transfer Choose Fix for Transfer if you want the ability to define the area or zone to be imaged Use for batches of same sized documents 1 2 3 5 6 7 4 ...

Page 39: ...s screen 3 Adjustment Adjustment allows you to add a specific margin at left right top and bottom of your image This may help to reduce possible corner clipping on any skewed im ages Select a value from 0 to 5 mm The Adjustment result will not appear in the Display Area 4 Display Area Displays image placement as you change the values in Scan Area 2 5 Unit Unit allows you to define your preferred m...

Page 40: ...cannot preview your scan on this screen 1 Preview Window When you click Preview 3 the scanned image will appear in this area This pre view image lets you define your scan area 2 Defaults Reset values in this and all other Properties tabs to the original factory settings 3 Preview Click to start the preview scan The scanned image will appear in the Preview Window 1 Note that the scanned image is on...

Page 41: ...e orientation on the reverse side of the out put page Fanfold Select Fanfold to rotate the image orientation 180 degrees on the reverse side of the output page 2 Rotation Choose the rotation angle from the drop down list if you want to rotate your scanned image 3 Calibration Calibrate the scanner For more information see Calibration using software for Windows on page 66 4 Defaults Reset values in ...

Page 42: ... you want to include the date and time in your print string 6 Custom Font Click the drop down list to select a font for your print string 7 Font Attributes Select a font attribute from the drop down list Options include Normal Underline Double or Bold 8 String Orientation Select a print string orientation from the drop down list Options include Normal Rotated Vertical Vertical Inversion 90 Degrees...

Page 43: ...Scan Using Your Computer 35 5 Information Click Setup and then click the Information tab to view system and scanner information ...

Page 44: ...Capture launches d Change the scanning settings if needed For more information on changing settings see Changing DSmobileCapture scan settings for Macintosh on page 37 e Insert a document into your scanner f Click Scan in the DSmobileCapture screen or press the scanner s Start OK button when the document is set Your scanner starts scanning The scanned image will be saved in the directory you speci...

Page 45: ...o 100 The factory default is 0 4 Contrast Adjusts the range between the darkest and the lightest shades in the image The range is from 100 to 100 The factory default is 0 5 Resolution Determine the quality of the scanned image The factory default is 200 dpi 6 Invert Reverse the brightness and the colors in the image 7 Page Size Page Size allows you to capture a portion of the scanned document Choo...

Page 46: ...w your image before final scan This preview image lets you define your scan area When you click Preview scanning for the preview starts and the scanned image will appear in the Preview Window Note that the scanned image is only for the preview and will not be saved ...

Page 47: ... exists in the directory you chose in Directory 6 File Format Choose the file format for the scanned image When you choose TIFF or PDF the Multi Page Output option is available You can continue to scan the next document after the first scan job is completed 7 Scan to Choose the destination to send the scanned image 8 Default Reset values in this and all other Properties tabs to the original factor...

Page 48: ...d area Y Offset the distance from the top edge of the document to the top edge of the scanned area Width the width of the scanned area Length the length of the scanned area 2 Unit Unit allows you to define your preferred measurement system Select Inches Mil limeters or Pixels from the pop up list 3 Default Reset values in this and all other Properties tabs to the original factory settings 4 Previe...

Page 49: ... Calibration Calibrate the scanner For more information see Calibration using software for Macintosh on page 69 4 Default Reset values in this and all other Properties tabs to the original factory settings 5 Preview Window Click to preview your image before final scan This preview image lets you define your scan area When you click Preview scanning for the preview starts and the scanned image will...

Page 50: ...Scan Using Your Computer 42 5 Information Click the Information tab to view system and scanner information 1 Language Choose the language you want to display from the pop up list 1 ...

Page 51: ...then click Help Use either one of these two methods to launch Button Manager V2 Button Panel To display the shortcut icon and launch Button Manager V2 Button Panel from your system tray a Connect the Micro USB Cable to the Micro USB port on your scanner Connect the Micro USB Cable to a USB port on your computer b Click the Button Manager V2 icon on the system tray at the bottom right corner of you...

Page 52: ...from the Windows Start button a Click Start All Programs Brother DS 820W DS 920DW Scanner Button Manager Button Manager V2 b When the Select Scanner Model dialog box appears select your scanner model from the list and then click OK c Button Manager V2 Button Panel launches ...

Page 53: ...e scan settings For more information see the Button Manager V2 User s Guide d Click the scan button you want to use in the Button Manager V2 Button Panel to start scanning To scan using the Start button on your scanner a Insert a document into your scanner b Launch Button Manager V2 Button Panel c If necessary right click the desired scan button in the Button Manager V2 Button Panel to change scan...

Page 54: ...an result just in case NOTE If no application launches or the application is minimized the scanned image will be saved in a predefined folder for more information about changing the folder path see the Button Manager V2 User s Guide If two or more applications are open the scanned image will appear in the active application Scan to BR Docs Use this option to save scanned image in BR Docs To change...

Page 55: ... complete the scanned image will be opened with the application you chose from the displayed list Check the scan result just in case Scan to an email Use this option to attach the scanned image to an email To change scan settings or email software right click the E mail button a Insert a document into your scanner b Launch Button Manager V2 Button Panel c Click E mail to start scanning When scanni...

Page 56: ...lder on your network To change scan settings right click the Shared Folder button a Insert a document into your scanner b Launch Button Manager V2 Button Panel c Click Shared Folder to start scanning When scanning is complete the scanned image will be sent directly to the shared folder Check the scan result just in case Scan to a FTP server Use this option to save the scanned image in a folder on ...

Page 57: ... If you have not set a Wi Fi network password be sure to set up a network password in your web browser first For more information see Setting a Wi Fi network password on page 58 Without a Wi Fi network password data on your SD card can be viewed and stolen by a third party If you forget your password press the scanner s RESET button to reset the password For more information see Reset network sett...

Page 58: ... up to 40 seconds your scanner is Wi Fi access enabled e On your computer click the Internet access icon in the task tray Your scanner s SSID will appear in the list of available wireless devices The default SSID is Brother DS 820W xxxx Brother DS 920DW xxxx xxxx shows the last four digits of your scanner s MAC address twelve digits The address is printed on your product label Click on it to selec...

Page 59: ... and Password NOTE The first time you access the device you will be prompted to enter a user ID and password h Click OK Your computer or mobile device is now connected to the scanner and the scanner is set to Wireless access Mode i To access the scanner s web page open a new browser page on your computer and type http 10 10 100 1 in the address bar ...

Page 60: ...vate the Wi Fi function of your wireless device computer smartphone tablet etc to select the scanner For more information see the instructions provided with your wireless device c Select the scanner s SSID The default SSID is Brother DS 820W xxxx Brother DS 920DW xxxx xxxx shows the last four digits of your scanner s MAC address twelve digits The address is printed on your product label ...

Page 61: ...es including Brother BR Docs a To access the scanner s web page open a new browser page on your computer or mobile device and type http 10 10 100 1 in the address bar b Type a User Name and Password c When the scanner s internal web page appears click Setting Configure Wireless Access Mode for BOL Services 7 ...

Page 62: ...Configure Wireless Access Mode for BOL Services 54 7 d Click Brother Online Setting e Click BOL Account and then enter your BOL account information URL User ID and Password ...

Page 63: ... to the scanner s internal web page click Setting h Click Brother Online Setting WiFi for Internet Access The following screen appears i Make sure the Auto check box is selected j Select the name of the wireless network you want to use to allow the scanner to access the Internet ...

Page 64: ... While the scanner reboots the Wi Fi indicator will change color several times When the scanner is ready the indicator will turn orange When the scanner finishes rebooting your computer or mobile device will be disconnected from the scanner s access point and reconnected to your default access point If you reconnect to the scanner your computer or mobile device once again has Internet access via t...

Page 65: ...0 seconds until the Wi Fi indicator turns from red to blue When your scanner makes a connection to your access point the Wi Fi indicator starts blinking blue b Insert the SD card into your scanner c Make sure that SD appears on the LCD d On the scanner s control panel press Menu e Press or until BRD is displayed on the LCD f Insert your document g Your scanner starts scanning automatically The Pow...

Page 66: ...ard Setting a Wi Fi network password If you have not set a Wi Fi network password be sure to set up a network password in your web browser first Without a Wi Fi network password data on your SD card can be viewed and stolen by a third party a Connect your wireless device to your scanner in AP mode For more information see Connecting in access point AP mode on page 49 b Launch your wireless device ...

Page 67: ...x 4 Delete Click to delete the file that is checked in the box 5 Setting Click to go to the settings pages For more information see Changing Settings Us ing Your Browser on page 63 6 Thumbnail view Displays the scanned images up to 15 images per screen When you double click the scanned image in the thumbnail view the preview screen will appear The scanned images do not appear when there is no data...

Page 68: ...SD Card 60 9 7 On screen cursors Click to go to the first page Click to go to the previous page Click to go to the next page Click to go to the last page 8 Page Displays the number of the current page and the total number of pages ...

Page 69: ...t on your scanner Connect the cable to your computer b Click Start Computer and then double click Removable Disk c Double click DCIM The folders on the SD card appear 100PHOTO folder Stores the scanned images in JPEG format 200DOC folder Stores the scanned images in PDF format For Macintosh a Connect the Micro USB Cable to the Micro USB port on your scanner Connect the cable to your computer b iPh...

Page 70: ... Wi Fi network password on page 58 Without a Wi Fi network password data on your SD card can be viewed and stolen by a third party Using ScanHub iOS You can use your iOS device s application to view the scanned images stored on the scanner s SD card and download scanned images to the iOS device Install the application from the App Store to your iOS device To download install or uninstall the iOS a...

Page 71: ...ge 49 b Click Settings Changing Settings Using Your Browser 10 1 Wi Fi Setting Set the SSID network name and Pre Shared Key 2 Password Setting Set the password to log in 3 Status Check the status of the current access point Check the firmware version 4 Brother Online Setting Configure your BOL Brother Online Account Configure Wi Fi settings for Internet access in infrastructure mode 5 Back to Home...

Page 72: ...anner makes a connection to your access point the Wi Fi indicator starts blinking blue c Press and hold the scanner s reset button 1 using a pointed object such as a needle or a fine point pen for 10 seconds d Release the reset button The Wi Fi indicator will turn red and the Wi Fi network settings will be restored to the factory settings NOTE When you press the reset button the settings controlle...

Page 73: ...er to successfully perform calibration Calibration using the control panel a Turn on your scanner b Press the Menu button c Press the or button repeatedly to select CAL on the LCD d Hold the edges of the Calibration Sheet and insert it into the feeder slot as shown below NOTE Hold only the edges of the calibration sheet and be careful not to touch the white or black area Leaving marks or fingerpri...

Page 74: ...ation sheet is ejected OK appears on the LCD and calibration is finished Calibration using software for Windows a Double click the DSmobileCapture shortcut on your desktop b The Select Scanner Model dialog box appears Select TWAIN under Driver Type select Brother DS 820W DS 920DW under Scanner Model and then click OK c DSmobileCapture launches d Click Setup ...

Page 75: ...Scanner Calibration 67 11 e Click the Options tab f Click Calibration to start calibrating the scanner g A message appears prompting you to insert the Calibration Sheet ...

Page 76: ...sheet can cause errors in calibration i Scanning starts automatically j After the Calibration Sheet is scanned a Calibration was successful message appears on your screen indicating that calibration is finished Click OK to end calibration and then click OK to close the Options screen NOTE If a Calibration failed message appears on your screen remove the Micro USB Cable from your computer Reconnect...

Page 77: ...tware for Macintosh a Double click the DSmobileCapture shortcut on your desktop b DSmobileCapture launches c Click the Options tab d Click Calibration to start calibrating the scanner e A message appears prompting you to insert the Calibration Sheet ...

Page 78: ...erprints on this sheet can cause errors in calibration g Scanning starts automatically h After the Calibration Sheet is scanned a Calibration was successful message appears on your screen indicating that calibration finished successfully Click OK to end calibration NOTE If a Calibration failed message appears on your screen remove the Micro USB Cable from your computer Reconnect the Micro USB Cabl...

Page 79: ... of the scanner with a dry soft lint free cloth If necessary wipe the exterior with a cloth lightly dampened with water or diluted detergent and finish with a dry cloth c Reconnect the Micro USB Cable to your scanner and your computer Cleaning the inside of your scanner To maintain the scanned image quality clean the interior of your scanner periodically If vertical lines or stripes appear on scan...

Page 80: ...Scanner Maintenance 72 12 c Gently wipe the glass and feed rollers with the supplied cleaning cloth d Close the top cover e Reconnect the Micro USB Cable to your scanner and your computer ...

Page 81: ...urn off the scanner and press the Power button to turn on it Then launch the application again A document is jammed Please open the top cover and remove the jammed paper by pulling it forward then try again A document is jammed Open the top cover and remove the document by pulling it forward then close the top cover The cover of the manual document feeder is open Your scanner s top cover is open w...

Page 82: ...ected or cor rupt scanned images cannot be saved to the SD card Check the SD card s protective switch reinsert the SD card or insert a new SD card E04 Paper Jam Scan exceeds the maximum length and cannot successfully eject the scanned document Open the top cover and remove the document then close the cover and try to scan again E05 Missing Scan Data Scanner does not detect a document in the docume...

Page 83: ...rs if the scanner is not calibrated correctly or if a foreign object such as a paper clip or ripped paper is stuck in the scanner 1 Check the document feeder slot and make sure that the slot is clear If foreign objects are found remove them from your scanner 2 Calibrate your scanner see Scanner Calibration on page 65 If scan quality is not improved after you calibrate your scanner 1 Clean the scan...

Page 84: ... sure that no piece of paper re mains in the scanner Your document is not acceptable for the machine for example if the paper is too long Make sure your document is acceptable for the machine see Document Specifications on page 12 Use the supplied Carrier Sheet see Loading the Carrier Sheet on page 16 My scanner gets warm It is normal for your scanner to emit a small amount of heat after prolonged...

Page 85: ...talled Presto PageMan ager from the supplied DVD ROM The scanned image is skewed slanted The scanner s Document Guide are not adjusted to fit the width of the docu ment Adjust the Document Guide to fit the width of the document White vertical lines or white stripes appear on the scanned image The scanner is under direct sunlight Move the scanner indoors or to a place without sunlight to avoid the ...

Page 86: ... on the LCD Difficulty Cause Suggestions When I press Scan in my scanning software an error message ap pears Please install scanner or The scan wasabortedbecause the scanner is not powered on or not connected properly This error message appears if your scanner isn t recognized by your com puter 1 Make sure your scanner is connected properly 2 Confirm that the Micro USB Cable is working and that it...

Page 87: ...leCapture scan settings for Windows on page 28 For Macintosh see Changing DSmobileCapture scan settings for Macintosh on page 37 Difficulty Cause Suggestions My wireless device computer smart phone tablet etc cannot access my scanner via the wire less LAN network The Wi Fi switch of the scanner is set to OFF Set the Wi Fi switch to ON Four or more wireless devices are con nected to your scanner at...

Page 88: ... IP address of your access point is set If not activate the DHCP function of your access point The network line is busy Wait for a while and then try to access the network again A system error has occurred Set the Wi Fi switch to OFF then set it to ON Press and hold the Power button to turn off the scanner and press the Power button to turn on it Reset the network settings see Reset network settin...

Page 89: ...then set it to ON Press and hold the Power button to turn off the scanner and press the Power button to turn on it I do not know the scanner s SSID The SSID is below Brother DS 820W xxxx Brother DS 920DW xxxx xxxx shows the last four digits of your scanner s MAC address twelve digits The address is print ed on your product label My computer cannot connect to the scanner with the web browser 1 Conn...

Page 90: ...e of the following Set the Wi Fi switch to OFF to use the scanner Connect the Micro USB Cable to your scanner and your computer to use the scanner If you cannot turn on the scanner when you press the Power button wait for two minutes and then press the Power button again Turn off the scanner and connect the Micro USB Cable to your scanner and your computer until the battery is charged fully And th...

Page 91: ...D to change to Mass Storage mode SD mode Your scanner is scanning a document Display the web browser again when scanning is complete My scanner cannot be put into TWAIN mode The scanner s Wi Fi switch is ON Set the Wi Fi switch to OFF see Connecting your scanner to your computer in TWAIN Mode on page 23 I set the auto power off to ON but my scanner does not turn off auto matically The Wi Fi switch...

Page 92: ... ion battery Power consumption 1 Scanning Battery Charging 5 V 500 mA or less Battery full charged Power Off 5 V 1 mA or less Dimensions Width 12 1 in 308 0 mm Height 1 6 in 40 7 mm 1 6 in 41 2 mm Depth 2 1 in 52 5 mm 2 6 in 66 9 mm Weight Approx 0 97 lb 440 g Approx 1 17 lb 530 g Temperature Operating 41 to 95 F 5 C to 35 C Humidity Operating 15 to 85 Storage 10 to 90 Document Size Single Paper W...

Page 93: ...200 dpi Scanning Width Up to 8 5 in 216 mm Gray Scale Input 16 bit Output 8 bit Scanning Max Speed Mono 8 0 ppm 7 5 seconds Letter up to 300 dpi 7 5 ppm 8 seconds A4 up to 300 dpi 4 3 ppm 14 1 seconds Letter above 400 dpi 4 ppm 15 seconds A4 above 400 dpi Color 8 0 ppm 7 5 seconds Letter up to 300 dpi 7 5 ppm 8 seconds A4 up to 300 dpi 4 3 ppm 14 1 seconds Letter above 400 dpi 4 ppm 15 seconds A4 ...

Page 94: ...urs Continuous standby time WLAN OFF 5 minutes when the auto power function is active Scannable number of sheets WLAN ON 90 sheets 140 sheets Scannable number of sheets WLAN OFF 450 sheets 680 sheets USB Hi Speed USB 2 0 1 2 Use a USB 2 0 cable Type A B that is no more than 4 feet 1 2 meters long SD card SD card memory size limit between 2GB 32GB When you do not use the SD card that came with your...

Page 95: ... Duo or equivalent 1 GB 2 GB 80 MB 1 2 GB USB Windows XP Professional x64 Edition 64 bit Intel 64 or AMD64 supported CPU 1 GB 2 GB Windows Vista Intel Core 2 Duo or equivalent 64 bit Intel 64 or AMD64 supported CPU 1 GB 2 GB 80 MB 1 2 GB Windows 7 Intel Core 2 Duo or equivalent 64 bit Intel 64 or AMD64 supported CPU 1 GB 32 bit 2 GB 64 bit 2 GB 32 bit 4 GB 64 bit 80 MB 1 2 GB Windows 8 Intel Core ...

Page 96: ...ed by insurance will help us notify you of enhancements to your product and special offers Complete and fax the Brother Warranty Registration And Test Sheet or for your convenience and most efficient way to register your new product register online at http www brother com registration Frequently asked questions FAQs The Brother Solutions Center is our one stop resource for all your Brother machine...

Page 97: ...service center call 1 877 BROTHER In USA Printer Customer Support Brother International Corporation 7905 North Brother Boulevard Bartlett TN 38133 In Canada Brother International Corporation Canada Ltd Marketing Dept 1 Rue Hotel de Ville Dollard des Ormeaux PQ Canada H9B 3H6 Internet addresses Brother Global Web Site http www brother com For Frequently Asked Questions FAQs Product Support and Tech...

Page 98: ...es see For customer service on page 89 Company name NewSoft America Inc Postal Address 47102 Mission Falls Court Suite 202 Fremont CA 94539 Telephone 510 770 8900 Fax 510 770 8980 E mail Address contactus newsoftinc com URL http www newsoftinc com E mail Address contactus newsoftinc com E mail Address tech newsoft eu com ...

Page 99: ...www brotherearth com ...

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