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Brother DCP-J552DW, Service Manual

The Brother DCP-J552DW is a versatile all-in-one printer designed for home and small office use. Its Basic User's Manual is an essential guide to operating and troubleshooting the device effectively. You can conveniently download this manual for free from our website, ensuring a seamless printing experience.

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1.3.15 Transfer of Received FAX Data and/or Equipment's Log (Maintenance mode 53)

<Function>

This function transfers received FAX data to another machine. It is useful when the machine cannot
print received data due to the printing mechanism defective. This function also transfers the activity
report, the communications list, and the equipment’ log of the machine as fax data.

Note

• The number of files that can be transferred at a time is 99. To transfer 100 files or more,

carry out the following procedure more than one time.

• If there are both color and monochrome data in a file to be transferred, the monochrome

data will be transferred first. If the receiver machine does not support the color function,
the sender machine cannot transfer color data, resulting in an error.

<Operating Procedure>

(1) Press the [5] and [3] keys in this order in the initial stage of the maintenance mode.

The machine displays "FAX TRANSFER" on the LCD.

• To check the number of received files, press the [1] key.

The machine displays "1.NO. OF JOBS" on the LCD.
Press the [SET] key to display the number of received files, as in "NO. OF JOBS: 10."

• To transfer the activity report only, press the [2] key.

The machine displays "2.ACTIVITY" on the LCD.

• To transfer received files, press the [3] key.

(The activity report is also added and transferred.)
The machine displays "3.DOCUMENTS" on the LCD. Note that if there is no received file, 
"NO DOCUMENTS" appears.

• To transfer the communication list for the latest communication, press the [4] key.

The machine displays "4.COM.LIST (NEW)" on the LCD.

• To transfer the communication list for the last three errors, press the [5] key.

The machine displays "5.COM.LIST (ERR3)" on the LCD.

• To transfer the maintenance information (List of Maintenance mode 77), press the [6] key. 

The machine displays "6.MNT77LIST" on the LCD.

• To transfer user setting information, press the [7] key.

The machine displays "7.USER SETTINGS" on the LCD.

• To transfer the caller ID history, press the [8] key.

The machine displays "8.CALLER ID HIST" on the LCD.

• To transfer the outgoing call history, press the [9] key.

The machine displays "9.OUTGOING CALL" on the LCD.

• To transfer the radio wave condition list, press the [0] key.

The machine displays "0.WLAN DATA" on the LCD.

(2) With the machine displaying either "2.ACTIVITY", "3.DOCUMENTS", "4.COM.LIST

(NEW)", “5.COM.LIST (ERR3)", "6.MNT77LIST", "7.USER SETTINGS", "8.CALLER ID
HIST", "9.OUTGOING CALL" or "0.WLAN DATA", press the [Set] or [OK] key.
The machine displays "ENTER NO&OK" on the LCD.

Summary of Contents for DCP-J552DW

Page 1: ...AL April 2013 SM FAX 144 8CAS 3 Read this manual thoroughly before maintenance work Keep this manual in a convenient place for quick and easy reference at all times MODELS DCP J552DW J752DW MFC J285DW J450DW J470DW MFC J475DW J650DW MFC J870DW J875DW ...

Page 2: ...and M2 are trademarks of Sony Corporation SDHC Logo is a trademark of SD 3C LLC AOSS is a trademark of Buffalo Inc Wi Fi Wi Fi Alliance Wi Fi Protected Access WPA and the Wi Fi Protected Setup logo are registered trademarks of the Wi Fi Alliance Wi Fi Direct Wi Fi Protected Setup and Wi Fi Protected Access 2 WPA2 are trademarks of the Wi Fi Alliance UNIX is a registered trademark of The Open Group...

Page 3: ...J752DW MFC J285DW MFC J450DW LCD 2 7 inch 1 8 inch Touch Panel Photo tray NFC Photo Capture Center ADF Disc Print Main PCB B57U147 B57U147 B57U176 B57U176 MFC J470DW J475DW MFC J650DW MFC J870DW J875DW LCD 1 8 inch 2 7 inch Touch Panel Photo tray NFC Photo Capture Center ADF Disc Print Main PCB B57U176 B57U147 B57U147 ...

Page 4: ...anel 1 3 1 5 Memory 1 3 1 6 Interface 1 4 1 7 Others 1 5 2 FAX 1 6 3 PRINTER 1 6 4 COPY 1 7 5 SCANNER 1 8 6 SOFTWARE 1 8 7 NETWORK 1 9 7 1 Network 1 9 7 2 Wired 1 9 7 3 Wireless 1 9 8 SUPPLIES OPTIONS 1 10 9 SERVICE INFORMATION 1 10 10 PAPER 1 11 10 1 Paper 1 11 10 2 Printable Area 1 13 CHAPTER 2 TROUBLESHOOTING 2 1 1 INTRODUCTION 2 1 1 1 Precautions 2 1 1 2 Initial Check 2 2 2 OVERVIEW 2 3 ...

Page 5: ... 2 52 4 2 2 The disc tray is not fed 2 53 4 2 3 Two or more sheets of paper fed at a time 2 53 4 2 4 Recording paper feeding at an angle 2 54 4 2 5 Recording paper is wrinkling 2 54 4 2 6 Recording paper jam 2 55 4 2 7 Disc tray jam 2 57 4 2 8 Cannot perform duplex printing 2 58 4 3 Print image Problems 2 59 4 3 1 Defective images 2 59 4 3 2 Troubleshooting by print image defect 2 60 4 4 Software ...

Page 6: ...Bridge does not function no response 2 83 4 10 3 Memory card PictBridge data cannot be read 2 83 4 10 4 Internal memory errors 2 84 4 10 5 Security function lock related problems 2 84 CHAPTER 3 DISASSEMBLY AND ASSEMBLY 3 1 1 PRECAUTIONS BEFORE PROCEEDING 3 1 2 PACKING 3 3 3 SCREW CATALOGUE 3 4 4 SCREW TORQUE LIST 3 5 5 LUBRICATION 3 6 6 OVERVIEW OF GEARS 3 8 7 ROUTING OF HARNESSES AND INK SUPPLY T...

Page 7: ...1 1 IF YOU REPLACE THE MAIN PCB ASSY 4 1 1 1 Customize Destinations Maintenance mode 74 4 2 1 2 Automatically Set the CIS Type Maintenance mode 59 4 2 1 3 Install the Firmware Maintenance mode 28 4 2 1 4 EEPROM Parameter Initialization Maintenance mode 01 4 4 1 5 Restore Head Calibration Data Maintenance mode 68 4 4 1 6 Set the Serial Number Maintenance mode 80 4 4 1 7 Update the head property dat...

Page 8: ...the Touch Panel Maintenance mode 78 4 19 4 2 Operational Check of the LCD Maintenance mode 12 4 19 4 3 Check the Operation of the Control Panel Keys Maintenance mode 13 4 19 5 IF YOU REPLACE THE INK ABSORBER BOX OR FLUSHING BOX 4 20 5 1 Reset Purge and Flushing Counts Maintenance mode 80 4 20 6 IF YOU REPLACE THE ENGINE UNIT RECORDING PAPER FEEDING RELATED PARTS OR MAINTENANCE UNIT 4 21 6 1 Check ...

Page 9: ...7 Acquisition of White Black Level Data and CIS Scanner Area Setting Maintenance mode 55 5 33 1 3 18 Cartridge IC Communication Check Maintenance mode 57 5 34 1 3 19 Updating of Paper Feeding Correction Value Maintenance mode 58 5 35 1 3 20 Checking of CIS Travel and Specifying of CIS Type Maintenance mode 59 5 41 1 3 21 Printout of PRN JPEG Files in Memory Card Maintenance Mode 61 5 42 1 3 22 Mov...

Page 10: ... 1 Displaying the Firmware Version 5 78 2 2 Moving the Head Carriage Unit 5 78 2 3 Retrieving the Equipment Log Information 5 79 CHAPTER 6 CIRCUIT DIAGRAMS AND WIRING DIAGRAMS 6 1 CHAPTER 7 PERIODICAL MAINTENANCE 7 1 1 PERIODICAL REPLACEMENT PARTS 7 1 APPENDIX 1 SERIAL NUMBERING SYSTEM App 1 1 APPENDIX 2 DELETION OF USER SETTING INFORMATION App 2 1 A2 1 DELETION OF USER SETTING INFORMATION App 2 1...

Page 11: ...and modular plug is provided with this product It is designed to be connected to a compatible modular jack that is also compliant See installation instructions for details The REN is used to determine the number of devices that may be connected to a telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the ...

Page 12: ...led and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by ...

Page 13: ...aximal de terminaux qui peuvent être raccordés à une interface téléphonique La terminaison d une interface peut consister en une combinaison quelconque de dispositifs à la seule condition que la somme d indices d équivalence de la sonnerie de tous les dispositifs n excède pas 5 For use in the USA or Canada only These machines are made for use in the USA and Canada only We cannot recommend using th...

Page 14: ...bject to over voltages Radio interference This product complies with EN55022 CISPR Publication 22 Class B When connecting the machine to a computer ensure that you use a USB cable which does not exceed 2 metres in length Recycling information in accordance with the WEEE and Battery Directives The product battery is marked with one of the above recycling symbols It indicates that at the end of the ...

Page 15: ...ips about how the operation works with other features Prohibition icons indicate actions that must not be performed This icon indicates that flammable sprays must not be used This icon indicates that organic solvents such as alcohol and liquids must not be used Electrical Hazard icons alert you to possible electrical shocks Fire Hazard icons alert you to the possibility of fire Bold Bold typeface ...

Page 16: ...e such as cleaning make sure you have unplugged the power cord from the AC power outlet as well as any telephone RJ 11 MFC models only or Ethernet RJ 45 Network models only cables from the machine DO NOT push objects of any kind into this machine through slots or openings in the cabinet as they may touch dangerous voltage points or short out parts DO NOT handle the plug with wet hands Always make ...

Page 17: ... may become worn or frayed DO NOT use the machine or handle the cord if the cord has become worn or frayed If unplugging your machine DO NOT touch the damaged frayed part Brother strongly recommends that you DO NOT use any type of extension cord DO NOT use this product during an electrical storm MFC models only Never touch telephone wires or terminals that are not insulated unless the telephone li...

Page 18: ...he machine becomes hot releases smoke or generates any strong smells immediately unplug the machine from the AC power outlet Wait until pages have exited the machine before picking them up Failure to do this may cause injury to your fingers by trapping them in a roller DO NOT put your hands on the edge of the machine Doing this may cause injury to your fingers by pinching them ...

Page 19: ... cause injury to your fingers by cutting them on the edge of the machine DO NOT carry the machine by holding the scanner cover the Jam Clear Cover or the control panel Doing this may cause the machine to slip out of your hands Carry the machine by sliding your hands as shown below ...

Page 20: ...ceived faxes DO NOT place anything in the path of received faxes If the machine does not operate normally when the operating instructions are followed adjust only those controls that are covered by the operating instructions Improper adjustment of other controls may result in damage or exposure to electromagnetic waves and will often require extensive work by a qualified technician to restore the ...

Page 21: ...lope Com 10 DL Envelope Monarch LGL is only for SGP GULF and IDN Photo Tray Photo 102 x 152 mm 4 x 6 Photo L 89 x 127 mm 3 5 x 5 N A Duplex Print For US PC Print A4 LTR EXE A5 Copy Letter A4 EXE A5 Except for US PC Print A4 LTR EXE A5 Copy Letter A4 A5 ADF width length N A 148 148 mm to 215 9 355 6 mm 5 8 5 8 to 8 5 14 0 N A 148 148 mm to 215 9 355 6 mm 5 8 5 8 to 8 5 14 0 Scanner Glass width leng...

Page 22: ...to 8 5 14 0 Scanner Glass width length up to 215 9 297 mm up to 8 5 11 7 Media Weights Standard Tray 64 220 g m2 17 58 lb Photo Tray N A 64 220 g m2 17 58 lb Duplex Print 64 105 g m2 17 28 lb ADF 64 90 g m2 17 24 lb Media Types Standard Tray Plain Inkjet Glossy cast resin Transparency Photo Tray N A Plain Inkjet Glossy cast resin Duplex Print Plain ADF Plain Model DCP J552DW DCP J752DW MFC J285DW ...

Page 23: ...J470DW J475DW MFC J650DW MFC J870DW J875DW LCD Type Size 1 8 inch TFT 2 7 inch TFT Touch Panel N A Yes Model DCP J552DW DCP J752DW MFC J285DW MFC J450DW Memory Capacity physical Mbytes 64 MB Memory Backup with Flash memory N A Model MFC J470DW J475DW MFC J650DW MFC J870DW J875DW Memory Capacity physical Mbytes 64 MB 128 MB Memory Backup with Flash memory N A Yes ...

Page 24: ... GB MultiMedia Card 32 MB 2 GB MultiMedia Card plus 128 MB 4 GB MultiMedia Card mobile 64 MB 1 GB with Adopter N A Model MFC J470DW J475DW MFC J650DW MFC J870DW J875DW Host Interface Hi Speed USB 2 0 LAN N A Yes Wireless LAN Yes NFC N A Yes PictBridge N A Yes USB Memory N A Yes Acceptable Media Cards Type Size Media Card N A Memory Stick Duo 16 MB 128 MB Memory Stick Pro Pro Duo Micro 256 MB 32 GB...

Page 25: ...10 x D374 x H180 mm Machine Weight 7 8 kg 17 2 lb 9 0 kg 19 8 lb 7 8 kg 17 2 lb 8 9 kg 19 6 lb Model MFC J470DW J475DW MFC J650DW MFC J870DW J875DW Operating Environment Temperature Best Print Quality 10 35 20 33 degrees centigrade Operating Environment Humidity Best Print Quality 20 80 20 80 Power Consumption Operating Standby Sleep mode Off U S A 19 3 5 1 1 0 2 W 19 4 1 1 0 2 W 19 4 1 2 0 2 W Eu...

Page 26: ...up G3 COLOR FAX Document Send Receive Yes Yes ITU T color FAX Memory Send Receive No No ITU T color FAX Model DCP J552DW DCP J752DW MFC J285DW MFC J450DW Print Speed ESAT mono color based on ISO IEC 24734 12 10 ipm Draft Print Speed mono color time calculated including paper feeding 33 27 ppm Resolution horizontal x vertical Up to 1 200 x 6 000 dpi Auto Duplex Print Yes Model MFC J470DW J475DW MFC...

Page 27: ...x 1 200 x 2 400 dpi Scan Max 1 200 x 1 200 dpi Color Print Max 1 200 x 2 400 dpi Scan Max 1 200 x 1 200 dpi Auto Duplex Print Yes Model MFC J470DW J475DW MFC J650DW MFC J870DW J875DW COPY SPEED ESAT based on ISO IEC 24735 mono color This spec is for ADF model only 5 0 5 0 ipm 6 0 6 0 ipm COPY SPEED sESAT based on ISO IEC 29183 This spec is for non ADF model only N A COPY SPEED FCOT based on ISO IE...

Page 28: ... Vista Windows 7 Windows 8 up to 19 200 x 19 200 dpi with Scanner Utility Model MFC J470DW J475DW MFC J650DW MFC J870DW J875DW Scan speed Mono Color 100 dpi A4 3 37 sec 4 27 sec LTR 3 17 sec 4 01 sec Resolution horizontal x vertical Optical FB 1 200 x 2 400 dpi ADF 1 200 x 600 dpi Interpolated For XP Vista Windows 7 Window 8 up to 19 200 x 19 200 dpi with Scanner Utility Model All models Driver Su...

Page 29: ... J552DW DCP J752DW MFC J285DW MFC J450DW Model Name Wireless Embedded NC 310w Network Connection Wireless IEEE 802 11b g n Infrastructure Ad hoc Wireless Security SSID 32 chr WEP 64 128 bit WPA PSK TKIP AES WPA2 PSK AES Setup Support Utility AOSS Yes WPS Wifi Protected Setup Yes Model MFC J470DW J475DW MFC J650DW MFC J870DW J875DW Model Name Wireless Embedded NC 310w Network Connection Wireless IE...

Page 30: ...on of Ink Cartridge Temperature Normal condition 20 to 40 C Humidity Normal condition 20 to 80 Storage condition at the temperature of 40 to 50 C and the humidity of 80 to 95 up to 5 days Storage condition at the temperature of 40 to 60 C and the humidity of Non control condition up to 5 days Model All models Monthly Volume 2 500 pages Machine Life 30 000 pages or 5 years MTBF Mean Time Between Fa...

Page 31: ...05 x 148 mm Yes Cards Photo 4 x 6 in 10 x 15 cm Yes Yes Photo L 3 1 2 x 5 in 89 x 127 mm Yes Photo 2L 5 x 7 in 13 x 18 cm Yes Index Card 5 x 8 in 127 x 203 mm Yes Postcard 1 3 9 x 5 8 in 100 x 148 mm User Defined Postcard 2 Double 5 8 x 7 9 in 148 x 200 mm User Defined Envelopes C5 Envelope 6 4 x 9 in 162 x 229 mm Yes DL Envelope 4 3 x 8 7 in 110 x 220 mm Yes COM 10 4 1 8 x 9 1 2 in 105 x 241 mm Y...

Page 32: ...se they absorb water and perspiration easily and this may cause decreased output quality Transparencies designed for laser printers copiers may stain your next document Use only transparencies recommended for inkjet printing Paper Type Weight Thickness No of sheets Cut Sheet Plain Paper 17 to 32 lb 64 to 120 g m2 3 to 6 mil 0 08 to 0 15 mm 100 1 Inkjet Paper 17 to 53 lb 64 to 200 g m2 3 to 10 mil ...

Page 33: ...p from the output paper tray cover one page at a time to avoid smudging 10 2 Printable Area The printable area depends on the settings in the application you are using The figures below show the unprintable areas on cut sheet paper and envelopes The machine can print in the shaded areas of cut sheet paper only when the Borderless print feature is available and turned on NOTE The Borderless print f...

Page 34: ...ms that may occur in future and determine the appropriate troubleshooting procedures so this section covers typical cases and recovery procedures These cases do not cover everything However they can help the service personnel pinpoint malfunctioning parts and serve as a reference during repair 1 1 Precautions Instructions described in Chapter 3 1 PRECAUTIONS BEFORE PROCEEDING must be followed when...

Page 35: ... firmly connected 3 The fuses are not blown Recording paper 1 A recommended type of recording paper is being used Refer to Chapter 1 10 PAPER 2 The recording paper is not dampened 3 An oblique paper or acidic paper is not used Consumables 1 The ink cartridges 4 colors are properly set Head carriage unit 1 The purge operation Maintenance mode 76 is repeated several times Refer to Chapter 5 Section ...

Page 36: ...Document detection actuator CIS unit Document feed roller 1 Document separation roller Document feed roller 2 ADF separation pad Document pick up roller Paper ejection roller Switchback roller Paper feed roller Pressure roller release actuator Pressure roller Duplex paper feed roller Paper pull in roller Bank ASSY Head carriage unit Registration actuator ...

Page 37: ...g 2 2 1 Document feeding 2 2 2 Recording paper feeding path Document feeding path during ADF scanning The scanning side is set face down Document feeding path during duplex printing Document feeding path during disk printing Document feeding from the paper tray ...

Page 38: ...n This controls disc tray position during disc printing This detects the trailing edge of the recording paper and determines the recording paper size This detects paper jamming in the rear Paper feed roller This corrects the inclination of the recording paper when its leading edge hits the stopped paper feed roller After the correction the paper feed roller rotates and the recording paper is fed t...

Page 39: ...Remaining Sensor PCB Ink Cartridge IC Ink Cartridge IC Chip PCB Ink C Ink Cartridge Detection Detection sensor Ink Remaining Sensor Ink Remaining Sensor Ink R Ink REFIL Uni Unit Ma Main in PCB AC AC Line Po Power Supp pply PCB y PCB Wireless Wireless LA LAN Speaker Prin Print Engin ngine PF M PF Motor PF PF Encoder PCB Re Registration Sen ensor PCB Re Registration sensor or Pu Purge Cam Sen ensor ...

Page 40: ...n sensor PCB ASSY PF encoder sensor PCB ASSY Disc guide Disc guide cover PF registration sensor harness ASSY Lower cover Power cord holder Power supply PCB ASSY Lower power supply frame Front cover Inner media module cover Flushing box NFC PCB Paper tray ASSY Ink cartridge cover Main PCB ASSY Wireless LAN PCB ASSY Ink cartridge cover sensor ASSY MJ lower frame MJ PCB MJ upper frame Maintenance uni...

Page 41: ... cyan ink cartridge Detected by the ink cartridge detection sensor and the ink remaining sensor 2 21 23 Cannot identify a magenta ink cartridge Detected by the ink cartridge detection sensor and the ink remaining sensor 2 21 24 Problem with the ink cartridge IC chip Authentication mismatch An incompatible cartridge was detected It was detected that a wrong color cartridge is loaded 2 22 25 Unable ...

Page 42: ... discharging 2 29 3B Abnormal stopping of the head carriage unit Caused by factors other than recording paper jams such as encoder stains when ink is discharging 2 30 3C Abnormal stopping of the head carriage unit Caused by recording paper jam when ink is discharging 2 30 3E A problem occurred in the carriage motor paper feed motor and ASF motor 2 31 3F Carriage motor cannot stop 2 32 40 Casing in...

Page 43: ...ng The paper width sensor detected a recording paper smaller than the specified size 2 39 81 Recording paper size error during operations other than fax list printing The registration sensor and paper width sensor detected a recording paper smaller than the specified size 2 40 82 Recording paper jam The paper width sensor could not detect the leading edge of recording papers 2 41 84 Recording pape...

Page 44: ...result level abnormality was detected during fax sending After retrying 2 47 A7 The CIS unit type is different from the CIS type input value 2 48 A8 Matching of color parameter failed 2 48 AF CIS positioning problem home position cannot be found 2 48 BD Black level value abnormal during scanning 2 49 DF Modem communication failed 2 49 E0 Modem does not start normally even after resetting the modem...

Page 45: ... problem occurred in fax communication 2 82 Connection Fail The receiver fax cannot set Polling 2 82 Cover is Open An open scanner cover was detected An open ink cover was detected A1 2F 2 46 2 25 Data Remaining in Memory Data cannot be processed since the memory is full 2 84 Disc Jam Front Disc Jam Rear The disc tray is jammed Front The disc tray is jammed Rear 31 38 3C 82 84 8A 8C 2 27 2 29 2 30...

Page 46: ...is Full The memory of the media slot is full or there are 999 or more files in the memory No Caller ID There is no Caller ID information No File There are no printable files in the memory card or the USB flash memory No Ink Cartridge No ink cartridge loaded 2A 2B 2C 2D 2 24 No Paper Fed The registration sensor detected that there is no recording paper in paper tray 1 2 52 No Response Busy The rece...

Page 47: ...SB device may be broken Unusable Device Please disconnect USB device An incompatible USB device is connected to the machine 2 83 Wrong Ink Color An ink cartridge was set in a position not matching its specified color 24 2 22 Wrong Paper The registration sensor and recording paper width sensor detected unspecified recording paper 17 80 81 2 20 2 39 2 40 ...

Page 48: ... the receiver upon signal receipt 20 01 Unable to detect a flag field 20 02 Carrier interruption lasted for 200 msec 20 03 An interrupt command continuous 1 for 7 bits or more was detected 20 04 An overrun was detected 20 05 A 3 second or more frame was received 20 06 A CRC error occurred during answer back 20 07 An echo command was received 20 08 An invalid command was received 20 09 A command wa...

Page 49: ...en polling was received 40 08 There is no data in the box number specified by F Code communications 40 10 The country code or manufacturer code does not match 40 11 A group number not registered in the relay broadcast was prompted or the broadcast receiver s total was prompted while exceeding the maximum number of possible broadcasts 40 12 Retrieval was performed even though the machine is not on ...

Page 50: ...ding 90 02 A PPS that includes an invalid page count or block count was received A0 03 The error correction sequence was not terminated even at the final transmission speed for fallback A0 11 The receiving buffer is empty 5 second timeout A0 12 The receiving buffer became full during an operation other than receiving into memory A0 13 A decoding error continued to exceed 500 lines or more A0 14 A ...

Page 51: ... and communication was cancelled after fax communication was established 1 C0 01 There is no common modulation mode or the polling has failed C0 02 JM cannot perform detection C0 03 CM cannot perform detection C0 04 Unable to perform CJ detection C0 10 V 34 negotiation or training does not end C0 11 A modem error was detected during V 34 negotiation or training C0 20 A modem error was detected dur...

Page 52: ... recording paper Check if the recording paper used is according to specifications Check if the recording paper is not curled wrinkled or wet Paper Jam LCD Step Cause Solution 1 Foreign materials in the duplex print paper path Remove foreign materials 2 Registration actuator caught in the surrounding parts Reattach the registration actuator 3 Registration sensor defective Replace the registration s...

Page 53: ... stained Clean the CR encoder strip 2 PF encoder disk stained Clean the PF encoder disk 3 Registration actuator caught in the surrounding parts Reattach the registration actuator 4 CR encoder strip defective Replace the CR encoder strip 5 PF encoder disk defective Replace the PF encoder disk 6 Registration sensor defective Replace the registration sensor PCB ASSY 7 Paper width sensor defective Rep...

Page 54: ...the ink remaining sensor Error Code 23 Cannot identify a magenta ink cartridge Detected by the ink cartridge detection sensor and the ink remaining sensor User Check Check if an incompatible ink cartridge is loaded Reload the ink cartridge Replace the ink cartridge During initialization check if other cartridges not supplied were not set before the instruction to do so Cannot Detect LCD Cannot Det...

Page 55: ... IC chip Ink cartridge side User Check Check if an incompatible ink cartridge is loaded Reload the ink cartridge Replace the ink cartridge Cannot Detect Install StarterInk Wrong Ink Color LCD Step Cause Solution 1 Main PCB defective Replace the main PCB ASSY Cannot Detect LCD Step Cause Solution 1 Ink sensor flat cable connection failure Reconnect the ink sensor flat cable 2 Ink cartridge IC chip ...

Page 56: ... specified number of times when the ink remaining sensor determines that there is no remaining ink Error Code 29 The magenta ink cartridge has reached its replacement period Ink ejection has reached the specified number of times when the ink remaining sensor determines that there is no remaining ink User Check Replace the ink cartridge B W 1 sided Print Only Replace Ink Cannot Print Replace Ink LC...

Page 57: ...y the ink cartridge detection sensor User Check Check if an incompatible ink cartridge is loaded Reload the ink cartridge Replace the ink cartridge Error Code 2E Unable to communicate with the ink cartridge IC chip On the main unit side No Ink Cartridge LCD No Ink Cartridge LCD No Ink Cartridge LCD No Ink Cartridge LCD Step Cause Solution 1 Ink cartridge detection sensor defective Replace the ink ...

Page 58: ...ver is Open LCD Step Cause Solution 1 Ink cartridge cover sensor harness connection failure Reconnect the ink cartridge cover sensor harness 2 Damaged ink cartridge cover Replace the ink cartridge cover 3 Ink cartridge cover sensor defective Replace the ink cartridge cover sensor ASSY 4 Main PCB defective Replace the main PCB ASSY ...

Page 59: ...d carriage unit Reattach the leveler roller ASSY to the head carriage unit 6 Ink tube not properly attached Reattach the ink tube 7 Head cover not properly attached Reattach the head cover 8 Carriage motor harness connection failure Reconnect the carriage motor harness 9 Carriage flat cable connection failure Reconnect the carriage flat cable 10 Maintenance unit not properly attached Reattach the ...

Page 60: ...the diagram below 4 Leveler roller ASSY not properly attached to the head carriage unit Reattach the leveler roller ASSY to the head carriage unit 5 Ink supply tubes not properly attached Reattach the ink supply tubes 6 CR guide rail not properly attached Reattach the CR guide rail 7 Maintenance unit not properly attached Reattach the maintenance unit 8 CR encoder strip defective Replace the CR en...

Page 61: ...ller ASSY not properly attached to the head carriage unit Reattach the leveler roller ASSY to the head carriage unit 4 Leveler roller ASSY defective Replace the leveler roller ASSY 5 Maintenance unit defective Replace the maintenance unit 6 Main PCB defective Replace the main PCB ASSY Unable to print 35 LCD Step Cause Solution 1 CR encoder strip stained Clean the CR encoder strip 2 CR encoder stri...

Page 62: ... engine Remove foreign materials 2 CR encoder strip stained Clean the CR encoder strip 3 CR encoder strip out of place Reattach the CR encoder strip 4 Leveler roller ASSY not properly attached to the head carriage unit Reattach the leveler roller ASSY to the head carriage unit 5 CR encoder strip defective Replace the CR encoder strip 6 CR encoder sensor defective Replace the carriage PCB ASSY 7 Le...

Page 63: ...ge unit Reattach the leveler roller ASSY to the head carriage unit 4 CR encoder strip defective Replace the CR encoder strip 5 CR encoder sensor defective Replace the carriage PCB ASSY 6 Leveler roller ASSY defective Replace the leveler roller ASSY 7 Main PCB defective Replace the main PCB ASSY Disc Jam Paper Jam LCD Step Cause Solution 1 Foreign materials around the engine Remove foreign material...

Page 64: ...k supply tubes 5 Leveler roller ASSY not properly attached to the head carriage unit Reattach the leveler roller ASSY to the head carriage unit 6 Head carriage unit not properly attached Reattach the head carriage unit 7 CR guide rail not properly attached Reattach the CR guide rail 8 Maintenance unit not properly attached Reattach the maintenance unit 9 PF encoder sensor defective Replace the PF ...

Page 65: ...ss connection failure Reconnect the carriage motor harness 2 CR encoder strip stained Clean the CR encoder strip 3 CR encoder strip defective Replace the CR encoder strip 4 CR encoder sensor defective Replace the carriage PCB ASSY 5 Carriage motor defective Replace the carriage motor 6 Main PCB defective Replace the main PCB ASSY Unable to print 40 LCD Step Cause Solution 1 Casing internal thermis...

Page 66: ... cable connection failure Reconnect the head flat cable 2 Carriage flat cable connection failure Reconnect the carriage flat cable 3 Carriage PCB defective Replace the carriage PCB ASSY 4 Head defective Replace the head carriage unit 5 Power supply PCB defective Replace the power supply PCB ASSY 6 Main PCB defective Replace the main PCB ASSY Unable to print 43 LCD Step Cause Solution 1 Carriage fl...

Page 67: ...Section 1 3 25 3 Carriage PCB defective Replace the carriage PCB ASSY 4 Head defective Replace the head carriage unit 5 Main PCB defective Replace the main PCB ASSY Ink Absorber Full LCD Step Cause Solution 1 The ink absorber box or flushing box is full Replace the ink absorber box or flushing box and reset the purge count and flushing count 2 Main PCB defective Replace the main PCB ASSY Unable to...

Page 68: ...eral seconds and check if the problem has been resolved Unable to print 49 LCD Unable to print 4F LCD Step Cause Solution 1 Head flat cable connection failure Reconnect the head flat cable 2 Carriage flat cable connection failure Reconnect the carriage flat cable 3 Carriage PCB defective Replace the carriage PCB ASSY 4 Head defective Replace the head carriage unit 5 Power supply PCB defective Repl...

Page 69: ...ivated in the driver IC during maintenance unit pump operation Unable to print 50 LCD Unable to print 52 LCD Step Cause Solution 1 Foreign materials in the maintenance unit part Remove foreign materials 2 Purge cam sensor harness connection failure Reconnect the purge cam sensor harness 3 Purge cam sensor ASF motor defective Replace the maintenance unit 4 Main PCB defective Replace the main PCB AS...

Page 70: ...place the maintenance unit 5 Main PCB defective Replace the main PCB Unable to print 6C LCD Step Cause Solution 1 Foreign materials in the maintenance unit part Remove foreign materials 2 Foreign materials in the engine gears Remove foreign materials 3 ASF motor defective Replace the maintenance unit 4 Main PCB defective Replace the main PCB ASSY Unable to print 6F LCD Step Cause Solution 1 ASF mo...

Page 71: ...nance unit part Unable to print 75 LCD Unable to print 76 LCD Step Cause Solution 1 Foreign materials inside the maintenance unit Remove foreign materials 2 Foreign materials inside the engine unit Remove foreign materials 3 Carriage motor defective Replace the carriage motor 4 Maintenance unit defective Replace the maintenance unit 5 Main PCB defective Replace the main PCB ASSY Unable to print 7A...

Page 72: ...tive Replace the main PCB ASSY Wrong Paper LCD Step Cause Solution 1 Registration actuator caught in the surrounding parts Reattach the registration actuator 2 CR encoder strip stained Clean the CR encoder strip 3 PF encoder disk stained Clean the PF encoder disk and flushing guide Refer to Chapter 3 Section 1 4 CR encoder strip defective Replace the CR encoder strip 5 PF encoder disk defective Re...

Page 73: ...recording paper used is according to specifications Check if dark recording paper is not used Clean the platen Wrong Paper LCD Step Cause Solution 1 CR encoder strip stained Clean the CR encoder strip 2 CR encoder strip defective Replace the CR encoder strip 3 Paper width sensor defective Replace the carriage PCB ASSY 4 Carriage motor defective Replace the carriage motor 5 Main PCB defective Repla...

Page 74: ... paper pull in roller Disc Jam Paper Jam LCD Step Cause Solution 1 Foreign materials in the recording paper feeding path Remove foreign materials 2 Paper feeding path parts out of place Reattach the paper feeding path parts 3 Paper feed roller stained Clean the paper feed roller 4 Paper feed motor harness connection failure Reconnect the paper feed motor harness 5 Paper pull in roller worn out Rep...

Page 75: ...he registration sensor PCB ASSY 4 Paper feed roller defective Paper ejection roller defective Switchback roller defective Replace the engine unit 5 Main PCB defective Replace the main PCB ASSY Unable to print 89 LCD Step Cause Solution 1 PF encoder disk stained Clean the PF encoder disk and flushing guide Refer to Chapter 3 Section 1 2 Home position detection lever stained Clean the Home position ...

Page 76: ...platen part and front part Disc Jam Paper Jam LCD Disc Jam Paper Jam LCD Unable to print 8F LCD Step Cause Solution 1 Foreign materials in the recording paper feeding path Remove foreign materials 2 Paper feed motor harness connection failure Reconnect the paper feed motor harness 3 PF encoder sensor harness connection defective Reconnect the PF encoder sensor harness 4 PF encoder disk defective R...

Page 77: ...ack LCD Step Cause Solution 1 Foreign materials in the recording paper feeding path Remove foreign materials 2 Chute cover not properly attached Properly attach the chute cover 3 PF encoder disk stained Clean the PF encoder disk 4 Disc tray defective Replace the disc tray 5 Flushing guide stained Replace the PF encoder disk and clean the flushing guide Refer to Chapter 3 Section 1 6 PF encoder sen...

Page 78: ...nable to print 92 LCD Step Cause Solution 1 Foreign materials in the recording paper feeding path Remove foreign materials 2 Switching lever guide out of place Reattach the switching lever guide Refer to page 2 27 3 Pressure roller sensor harness connection failure Reconnect the pressure roller sensor harness 4 Pressure roller sensor defective Replace the pressure roller sensor ASSY 5 ASF drive AS...

Page 79: ... Document scanner sensor harness connection failure Reconnect the document scanner sensor harness 3 Document scanner sensor defective Replace the document scanner sensor PCB ASSY 4 The boss which pushes the document scanner actuator of the document scanner unit is damaged Replace the document scanner 5 Main PCB defective Replace the main PCB ASSY DOCUMENT JAM LCD Step Cause Solution 1 Document cau...

Page 80: ...attach the document detection actuator 3 Document scanning position sensor harness connection failure Reconnect the document scanning position sensor harness 4 Document pick up roller worn out Replace the document separate roller ASSY 5 Document scanning position sensor defective Replace the document scanning position sensor PCB ASSY 6 ADF motor defective Replace the ADF unit 7 Main PCB defective ...

Page 81: ...ain PCB defective Replace the main PCB ASSY Unable to Scan A8 LCD Step Cause Solution 1 Program malfunctioning Re load the firmware 2 Main PCB defective Replace the main PCB ASSY Unable to Scan AF LCD Step Cause Solution 1 Scanner motor harness connection failure Reconnect the scanner motor harness 2 CIS flat cable connection failure Reconnect the CIS flat cable 3 Scanner belt out of place Reattac...

Page 82: ... 1 Black level data failure Acquire white level data Refer to Chapter 5 Section 1 3 17 2 CIS unit defective Replace the CIS unit 3 Main PCB defective Replace the main PCB ASSY Unable to print DF LCD Unable to print E0 LCD Step Cause Solution 1 MJ PCB harness connection failure Reconnect the MJ PCB harness 2 MJ PCB defective Replace the MJ PCB ASSY 3 Main PCB defective Replace the main PCB ASSY Una...

Page 83: ...ective Replace the wireless LAN PCB ASSY 3 Main PCB defective Replace the main PCB ASSY Unable to print E6 LCD Step Cause Solution 1 Main PCB defective Replace the main PCB ASSY Unable to print E9 LCD Step Cause Solution 1 NFC PCB harness connection failure Reconnect the NFC PCB harness 2 NFC PCB defective Replace the NFC PCB ASSY 3 Main PCB defective Replace the main PCB ASSY Unable to print EC L...

Page 84: ...cquisition error Touchscreen Init Failed LCD Step Cause Solution 1 Touch panel PCB defective Replace the control panel ASSY 2 Main PCB defective Replace the main PCB ASSY Unable to print F0 LCD Unable to print FE LCD Step Cause Solution 1 Program malfunctioning Re load the firmware 2 Main PCB defective Replace the main PCB ASSY ...

Page 85: ...ffle recording papers thoroughly and then reload them in the recording paper tray Clean the paper pull in roller Step Cause Solution 1 Paper pull in roller not mounted in place Reattach the paper pull in roller 2 CR encoder strip stained Clean the CR encoder strip 3 PF encoder disk stained Clean the PF encoder disk 4 Bank ASSY not properly attach Reattach the bank ASSY 5 Paper feed motor harness c...

Page 86: ...path Remove foreign materials 2 Paper feed motor harness connection failure Reconnect the paper feed motor harness 3 CR encoder strip stained Clean the CR encoder strip 4 Disc tray defective Replace the disc tray 5 Switching lever guide out of place Reattach the switching lever guide Refer to page 2 27 6 Disc guide cover not properly attached Reattach the disc guide cover 7 CR encoder sensor defec...

Page 87: ...y in the paper tray Try reversing the recording paper in each paper tray or rotating direction of the paper for 180 degrees Adjust the paper guide to match the recording paper size Check if the recording paper s thickness is within specifications Check if the recording paper is not damp Step Cause Solution 1 Paper pull in roller not mounted in place Reattach the paper pull in roller 2 Bank ASSY ou...

Page 88: ...ion 1 Foreign materials in the recording paper feeding path Remove foreign materials 2 Bank ASSY out of place Reattach the bank ASSY 3 Jam clear cover not mounted in place Reattach the jam clear cover 4 CR guide rail not properly attached Reattach the CR guide rail 5 Paper feeding path parts out of place Set the paper feeding path parts into place 6 Jam clear cover defective Replace the jam clear ...

Page 89: ...R encoder strip 3 CR encoder strip out of place Reattach the CR encoder strip 4 Registration actuator caught in the surrounding parts Reattach the registration actuator 5 CR guide rail not properly attached Reattach the CR guide rail 6 Paper feeding path parts out of place Reattach the paper feeding path parts 7 CR encoder strip defective Replace the CR encoder strip 8 Paper feed roller defective ...

Page 90: ...path parts out of place Reattach the paper feeding path parts 3 Switchback roller defective Replace the engine unit 4 Main PCB defective Replace the main PCB ASSY Step Cause Solution 1 Foreign materials in the recording paper feeding path Remove foreign materials 2 CR encoder strip stained Clean the CR encoder strip 3 CR encoder strip out of place Reattach the CR encoder strip 4 Jam clear cover no...

Page 91: ...e driver settings to duplex printing Use recording papers in letter size or A4 size Step Cause Solution 1 Feeding path parts are out of place Reattach the feeding path parts 2 Switchback roller defective Replace the engine unit 3 Main PCB defective Replace the main PCB ASSY ...

Page 92: ...lash Print edges not aligned Random missing dots White horizontal streaks Stain on the leading trailing edge of the recording paper Overlapping lines over the whole page Separated lines over the whole page Overlapping lines at the trailing edge of the recording paper Separated lines at the trailing edge of the recording paper Charactershave shadows ghost Traces of paper pull in roller Recording pa...

Page 93: ...2 The head property value is incorrect Enter the head property value Refer to Chapter 5 Section 1 3 25 3 Head flat cable connection failure Reconnect the head flat cable 4 Carriage flat cable connection failure Reconnect the carriage flat cable 5 Non discharge of ink from head Carry out the recommended purge procedures Refer to Recommended purge procedures in Chapter 5 Section 1 3 29 Purge Operati...

Page 94: ...nce unit Refer to Section 4 3 2 in this chapter 2 The head property value is incorrect Enter the head property value Refer to Chapter 5 Section 1 3 25 3 Head calibration not performed Perform head calibration Refer to Chapter 5 Section 1 3 2 4 Non discharge of ink from head Carry out the recommended purge procedures Refer to Recommended purge procedures in Chapter 5 Section 1 3 29 Purge Operation ...

Page 95: ...ue is incorrect Enter the head property value Refer to Chapter 5 Section 1 3 25 3 Head calibration not performed Perform head calibration Refer to Chapter 5 Section 1 3 2 4 Non discharge of ink from head Carry out the recommended purge procedures Refer to Recommended purge procedures in Chapter 5 Section 1 3 29 Purge Operation Maintenance mode 76 5 Carriage PCB defective Replace the carriage PCB A...

Page 96: ...chapter 2 The head property value is incorrect Enter the head property value Refer to Chapter 5 Section 1 3 25 3 Head calibration not performed Perform head calibration Refer to Chapter 5 Section 1 3 2 4 Carriage PCB defective Replace the carriage PCB ASSY 5 Maintenance unit defective Replace the maintenance unit 6 Head defective Replace the head carriage unit 7 Main PCB defective Replace the main...

Page 97: ...ect the carriage flat cable 5 Ink supply tube not properly attached Reattach the ink supply tube 6 CR encoder strip defective Replace the CR encoder strip User Check Carry out head cleaning Step Cause Solution 1 Foreign materials inside the CR guide rail Remove foreign materials 2 CR encoder strip stained Clean the CR encoder strip 3 Non discharge of ink from head Carry out the recommended purge p...

Page 98: ...fective Replace the head carriage unit 6 Main PCB defective Replace the main PCB ASSY User Check Check if the recording paper used is according to specifications Perform the printing position adjustment Step Cause Solution 1 Vertical print lines not aligned Adjust vertical print line alignment Refer to Chapter 5 Section 1 3 23 2 Head inclination is not adjusted Adjust the head inclination Refer to...

Page 99: ...ution 1 Maintenance unit stained Clean the maintenance unit Refer to Section 4 3 2 in this chapter 2 Paper feeding correction not aligned Perform paper feeding correction Refer to Chapter 5 Section 1 3 19 3 Head inclination is not adjusted Adjust the head inclination Refer to Chapter 4 Section 2 4 4 Head calibration not performed Perform head calibration Refer to Chapter 5 Section 1 3 2 5 Non disc...

Page 100: ...Chapter 5 Section 1 3 19 3 Head defective Replace the head carriage unit Step Cause Solution 1 Paper feeding correction not aligned Perform paper feeding correction Refer to Chapter 5 Section 1 3 19 2 Head inclination is not adjusted Adjust the head inclination Refer to Chapter 4 Section 2 4 3 Head calibration not performed Perform head calibration Refer to Chapter 5 Section 1 3 2 4 PF encoder dis...

Page 101: ...disk and flushing guide Refer to Chapter 3 Section 1 5 Non discharge of ink from head Carry out the recommended purge procedures Refer to Recommended purge procedures in Chapter 5 Section 1 3 29 Purge Operation Maintenance mode 76 6 PF encoder disk defective Replace the PF encoder disk 7 Head defective Replace the head carriage unit 8 Main PCB defective Replace the main PCB ASSY Step Cause Solutio...

Page 102: ...sk defective Replace the PF encoder disk 5 Main PCB defective Replace the main PCB ASSY User Check Carry out head cleaning Perform the printing position adjustment Step Cause Solution 1 Vertical print lines not aligned Adjust vertical print line alignment Refer to Chapter 5 Section 1 3 23 2 Paper feeding correction not aligned Perform paper feeding correction Refer to Chapter 5 Section 1 3 19 3 PF...

Page 103: ...f the recording paper used is according to specifications Check if the recording paper is loaded correctly in the paper tray Clean each roller by printing several blank sheets Clean the platen Step Cause Solution 1 Maintenance unit stained Clean the maintenance unit Refer to Section 4 3 2 in this chapter 2 Foreign materials in the reverse side of the head Remove foreign materials 3 Leveler roller ...

Page 104: ...ough machine operation If the same problem occurs follow each procedure in the order of the number described in the Step column in the tables below 4 4 1 Cannot print data User Check Check if USB cable or LAN cable is not broken Check if the correct product is selected when the interface switching device is in use Check the driver settings Reset to the factory default Refer to the User s Guide Ste...

Page 105: ...heck if the LAN cable is disconnected Reset network settings Refer to the User s Guide Step Cause Solution 1 Wireless LAN PCB connector connection failure Reconnect the wireless LAN PCB ASSY 2 Wireless LAN PCB defective Replace the wireless LAN PCB ASSY 3 Main PCB defective Replace the main PCB ASSY ...

Page 106: ...trol panel ASSY defective Replace the control panel ASSY 3 Power cord defective Replace the power supply PCB ASSY US CAN Replace the power cord Outside US CAN 4 Power supply PCB defective Replace the power supply PCB ASSY 5 Main PCB defective Replace the main PCB ASSY Step Cause Solution 1 Panel harness connection failure Reconnect the panel harness 2 Rubber key not properly attached Reattach the ...

Page 107: ...ve foreign materials 2 Document pick up roller stained Clean the document pick up roller 3 Document detection actuator out of place Set the document detection actuator into place 4 ADF motor harness connection failure Reconnect the ADF motor harness 5 Document detection sensor harness connection failure Reconnect the document detection sensor harness 6 Document pick up roller worn out Replace the ...

Page 108: ...lution 1 Foreign materials near the ADF cover Remove foreign materials 2 ADF cover not properly attached Reattach the ADF cover ASSY 3 Upper document chute not properly attached Reattach the upper document chute 4 ADF separation pad holder ASSY not properly attached Reattach the ADF separation pad holder ASSY 5 Document scanning position actuator out of place Set the document scanning position act...

Page 109: ... properly attached Reattach the document pressure bar 3 Upper document chute not properly attached Reattach the upper document chute 4 Document scanning position actuator out of place Set the document scanning position actuator into place 5 Document feed roller 1 and 2 not properly attached Reattach document feed roller 1 and 2 6 Document scanning position sensor defective Replace the document sca...

Page 110: ... Solution 1 Document separation roller worn out Replace the document separate roller ASSY 2 Each paper feed roller worn out Replace the ADF unit Step Cause Solution 1 Document caught in the document scanning position actuator Set the document scanning position actuator into place 2 Document scanning position sensor defective Replace the document scanning position sensor PCB ASSY 3 ADF motor defect...

Page 111: ...lass or ADF glass Clean the document pressure bar Step Cause Solution 1 White level correction data failure Carry out maintenance 55 2 CIS unit defective Replace the CIS unit 3 Main PCB defective Replace the main PCB ASSY Scanning position failure Completely blank Vertical streaks Shades in the entire image Entire image is distorted The entire image is light Images are dark White vertical streaks ...

Page 112: ...tion 1 3 16 2 Document caught in the document scanning position actuator Set the document scanning position actuator into place Step Cause Solution 1 Scanning start position out of alignment Adjust the scanning start position Refer to Chapter 5 Section 1 3 16 2 CIS unit defective Replace the CIS unit User Check Check if the contrast is set to Dark Step Cause Solution 1 White level correction data ...

Page 113: ...ilure Reconnect the CIS flat cable 3 Damaged CIS flat cable Replace the CIS flat cable 4 CIS unit defective Replace the CIS unit 5 Main PCB defective Replace the main PCB ASSY User Check Clean the document cover glass or ADF glass Clean the document pressure bar Step Cause Solution 1 Foreign materials are attached to the glass surface inside the scanner unit Remove foreign materials 2 Foreign mate...

Page 114: ...nt scanner unit 3 Scratched or damaged white reference film Replace the document scanner unit User Check Clean the document cover glass or ADF glass Clean the document pressure bar Step Cause Solution 1 White level correction data failure Carry out maintenance 55 Refer to Chapter 5 Section 1 3 17 2 CIS unit defective Replace the CIS unit 3 Main PCB defective Replace the main PCB ASSY Step Cause So...

Page 115: ...e then check if the error has been resolved Check that there is no source of noise around the machine Step Cause Solution 1 MJ PCB harness connection failure Check the MJ PCB harness connection and reconnect if necessary 2 Control panel ASSY defective Replace the control panel ASSY 3 MJ PCB defective Replace the MJ PCB ASSY 4 CIS unit defective Replace the CIS unit 5 Main PCB defective Replace the...

Page 116: ...is inserted correctly Check if the memory card is supported Check if the data format is supported Format the memory card Load the latest firmware Step Cause Solution 1 Panel harness connection failure Reconnect the panel harness 2 Control panel ASSY defective Replace the control panel ASSY 3 AC cord defective Replace the power supply PCB ASSY US CAN Replace the AC cord Outside US CAN 4 Power suppl...

Page 117: ...ax data Disconnect and reconnect the AC cord 4 10 5 Security function lock related problems User Check Have the administrator release the security lock Step Cause Solution 1 Main PCB defective Replace the main PCB ASSY Step Cause Solution 1 Main PCB defective Replace the main PCB ASSY ...

Page 118: ...ated portions function properly 9 Once the head carriage unit prints it will start head locking operation after five seconds from the end of printing The head locking operation will take 5 to 10 seconds NEVER unplug the power cord before the machine completes the head locking operation doing so will make the head carriage unit unusable and require replacement with a new head carriage unit When you...

Page 119: ...ing all repairs make sure to clean the flushing guide using a stick cleaner as shown in the illustration below before returning the machine to the user to prevent ink from spilling during transportation Flushing guide Cleaner stick ...

Page 120: ...3 3 Confidential 2 PACKING 3_002 ...

Page 121: ...4 Confidential 3 SCREW CATALOGUE TAPTITE CUP B TAPTITE BIND B TAPTITE BIND B M4x12 TAPTITE CUP S SCREW BIND TAPTITE CUP B M3x10 TAPTITE CUP S M3x6 SR SCREW BIND M3x6 TAPTITE BIND B M2 6x8 SCREW BIND M2x10 ...

Page 122: ...05 8 5 0 5 Main PCB shield TAPTITE CUP S M3x6 2 0 35 0 05 3 5 0 5 Main PCB TAPTITE CUP S M3x6 1 0 35 0 05 3 5 0 5 Main PCB frame TAPTITE CUP S M3x6 1 0 35 0 05 3 5 0 5 MJ upper frame TAPTITE CUP B M3x10 2 0 40 0 10 4 1 MJ PCB TAPTITE CUP S M3x6 2 0 35 0 05 3 5 0 5 Power supply unit TAPTITE CUP B M3x10 1 0 40 0 10 4 1 TAPTITE CUP S M3x6 1 0 35 0 05 3 5 0 5 Power cord holder TAPTITE CUP S M3x6 2 0 4...

Page 123: ...pe Manufacturer Lubrication Point Lubrication Amount per Point Permalub BAN 5 Nippon Koyu Head carriage unit 1 point 1 5 mm diameter ball FLOIL BG1319 Kanto Kasei Leveler roller ASSY 2 point 1 mm diameter ball FLOIL BG 10KS Kanto Kasei Paper pull in roller 2 point 1 mm diameter ball 3_004 Switching lever Lubricate here CR guide rail Head carriage unit ...

Page 124: ...7 Confidential Leveler roller ASSY Paper pull in roller 3_006 Lubricate these 2 points Leveler roller ASSY 3_008 Engine unit Paper pull in roller Rib Lubricate here Paper pull in gear Paper pull in roller ...

Page 125: ...3 8 Confidential 6 OVERVIEW OF GEARS ADF drive gear 1 LEG777 Separate roller gear outer 2 LEG779 Document feed roller 1 gear 3 LEG780 Idle gear 63 4 LEG781 Document feed roller 2 gear 3_009 ...

Page 126: ...arness 1 Document detection sensor harness 1 ADF FG wire 1 ADF motor harness 1 Have the document detection sensor harness 1 and document scanning position sensor harness 1 pass through the inside of the cable guide Have the ADF motor harness 1 document scanner motor harness and ADF FG wire 1 pass through the outside of the cable guide Cable guide Document scanner FG wire 1 Cable guide Cable guide ...

Page 127: ...3 10 Confidential 2 CIS flat cable 3_011 CIS flat cable Cable guide Cable guide Flat core ...

Page 128: ...r harness document scanning position sensor harness 3_071 Document detection sensor harness Cable guide Cable guide Document detection actuator ADF unit bottom Rear 3_073 ADF unit Document scanning position sensor PCB ASSY Cable guide ADF motor harness Document detection sensor harness ADF FG wire Document scanning position sensor harness ADF harness ASSY Document scanning position detection actua...

Page 129: ... Lower cover upper left side PF registration sensor harness ASSY power supply harness carriage motor harness ASF motor harness paper feed motor harness 3_014 Power supply harness Main PCB Power supply harness Paper feed motor harness ASF motor harness PF registration sensor harness ASSY Carriage motor harness Paper feed motor harness PF registration sensor harness ASSY Carriage motor harness Paper...

Page 130: ...ower supply harness 3_016 Power supply PCB Power cord Power supply harness Power supply shield PS PCB insulator Lower power supply frame 3_017 Power supply shield Power supply PCB Cable guide Power cord Ferrite core Cable guide Power supply harness ...

Page 131: ...t plate carriage flat cable 3_020 Flat core Lower cover Tube support wire Bent part Carriage flat cable Sponge Tube cable guide Cable guide Boss Tube cable guide Tube support plate Cable guide Tube cable guide Cable guide Rear Front ...

Page 132: ...ke sure that all of the four ink supply tubes are routed in front of the guide boss as shown above 8 Tube support plate and head carriage unit top ink supply tube 3_021 Lower cover Sponge Tube clamp 1 Tube clamp 2 Black Yellow Cyan Magenta Black Magenta Cyan Yellow Tube support wire elbow Tube support plate Tube guide Rear 3_022 Head joint spring Head carriage unit Ink supply tubes Head joint Guid...

Page 133: ...de ASF motor harness pressure roller release sensor harness ASF encoder sensor harness purge cam switch harness carriage motor harness speaker harness ink cartridge cover sensor harness disc guide sensor harness 3_123 x part Pressure roller release sensor harness ASF encoder sensor harness Purge cam switch harness Speaker harness Disc guide sensor harness Ink cartridge cover sensor harness ...

Page 134: ...ide sensor harness 3_023 Lower cover Carriage motor ASF motor ASF motor encoder PCB ASF encoder disk ASF motor harness Pressure roller release sensor harness ASF motor encoder sensor harness ASF motor harness ferrite core Purge cam switch harness Ferrite core of carriage motor harness ferrite core Carriage motor harness Right Ink cartridge cover sensor harness Ink cartridge cover sensor ASSY Disc ...

Page 135: ...coder disk PF registration sensor harness ASSY Paper feed motor harness PF encoder sensor harness Registration sensor harness PF registration sensor harness ASSY Ferrite core PF encoder sensor PCB Registration sensor holder Encoder PCB support Paper feed motor harness passing through the notches of the encoder PCB support Recording paper feeding path motor harness Latch PF encoder sensor harness C...

Page 136: ...der sensor harness Purge cam switch harness Speaker harness Power supply harness Paper feed motor harness ASF motor harness Carriage motor harness PF registrationsensor harness Pressure roller release sensor harness Ink cartridge cover sensor harness Disc guide sensor harness ...

Page 137: ...Paper pull in roller holder ASSY 20 30 9 6 ADF cover ASSY 15 10 9 6 ADF back cover 15 15 9 6 ADF top cover center 15 10 1 Models with ADF 2 Models without ADF 9 9 Document scanner sensor 15 15 9 6 Document detection sensor PCB ASSY 15 20 9 17 Ink absorber felt for the ink refill ASSY 5 5 9 20 PF encoder sensor PCB ASSY PF registration sensor harness ASSY 10 15 㿉 9 18 Engine unit 60 60 9 19 Mainten...

Page 138: ...the receiving machine does not support color data the sending machine will not be able to transfer color data and will receive an error Transferring fax data to another fax machine Operating Procedure Touch panel model 1 Press the X key to close the error message if displayed 2 Press the key 3 Press the All Settings key 4 Press the Service key 5 Press the Data Transfer key 6 Press the Fax Transfer...

Page 139: ... PC Fax Receiving Receive Windows 8 From your PC s Brother Utilities click the drop down list and select your model name if not already selected Click PC FAX Receive in the left navigation bar and then click Receive Do one of the following 10 Press Yes If Fax Preview1 is set to off you will be asked if you want to also turn on the back up print option 1 MFC J870DW and MFC J875DW only 11 Press the ...

Page 140: ...ation and head calibration data into an external memory memory card or USB flash memory Machine information adjustment values counter values error information machine specifications etc User setting information telephone directory password station ID transfer information telephone area code user settings etc Other data Received fax data ICM OGM data etc Note that the following information cannot b...

Page 141: ... not connected remove the LAN port cap Digital camera USB cable or USB flash memory when connected External telephone line modular jack when connected When not connected remove the EXT cap 2 Remove the paper tray ASSY 3 If the disc tray and memory card are inserted remove them and store them in a safe place 4 Remove the ink cartridge and attach the protective part 0 6 0 75 3_030 LAN port cap Telep...

Page 142: ...over 1 Open the jam clear cover 2 Lightly push the right edge of the jam clear cover viewed from the rear inwards using a flathead screwdriver release the boss then remove the jam clear cover 3_032 Upper cover Jam clear cover Rear Boss ...

Page 143: ...ing from the ink supply tube and staining the machine Note When replacing the head carriage unit put on a grounding wrist band and perform the job on a static mat Also take care not to touch the conductor sections on the flat cables During the removal or installation of the head carriage unit be careful not to contaminate the CR encoder strip or PF encoder disk with ink or grease 1 Plug the power ...

Page 144: ...trical outlet 5 Support the document scanner unit by hand pull the hook at the rear end of the scanner cover damper to the front and remove the damper from the document scanner unit 3_122 Hook Scanner cover damper Scanner cover support Document scanner unit ...

Page 145: ...dential 6 Turn the scanner cover support upright and pull it up and out of the upper cover together with the scanner cover damper 3_034 Upper cover Scanner cover support Scanner cover damper Document scanner unit ...

Page 146: ...serting a flathead screwdriver Next remove tab then while moving it to the left release hook Note Follow the order illustrated below when removing the harness cover Not doing so may damage the upper cover hooks Ԙ Ԝ ԙ Ԛ ԛ 3_035 Document scanner unit Tab Harness cover Upper cover Lower cover ...

Page 147: ... Insert a flathead screwdriver into the square opening of the head cover and release the latch in the direction shown in the figure below Release the other three latches to remove the head cover 3_036 Head carriage unit PF encoder disk Upper cover 3_037 Square opening Head cover Tab Latch Carriage PCB ASSY Head carriage unit Latch Latch Upper cover ...

Page 148: ...ly raise the front end of the carriage PCB Next remove the carriage flat cable from the cable guide of the head carriage unit refer to the illustration in page 3 39 and release the boss from the opening in the film refer to the illustration below 12 Take the carriage PCB ASSY out of the head carriage unit and put it on the upper cover in front of the head carriage unit 3_038 Head carriage unit Loc...

Page 149: ...on the section where the head joint was mounted with a clean lint free cloth 15 Remove the head joint rubber that is a part of the head carriage unit but may come off with the head joint and put it on a clean vinyl sheet while taking care not to contaminate it Assembling Note Make sure that all of the four ink supply tubes are routed in front of the guide boss as shown above 3_039 Head carriage un...

Page 150: ...dle pulley Note When removing the CR timing belt do not touch the CR encoder strip or the lubrication area on the engine unit with your hands or with the CR timing belt 3_040 Head carriage unit Idle pulley holder CR guide rail Carriage flat cables Idle pulley Upper cover Carriage motor pulley CR encoder strip Idle pulley holder CR timing belt Idle pulley spring Idle pulley CR timing belt Ink suppl...

Page 151: ...t from the CR guide rail through the 2 notches Next detach the front end from the CR frame to completely remove the head carriage unit Note Do not touch the head nozzles the printing ends or ink supply ports to which ink supply tubes are connected of the print head Doing so will not only stain your hands with ink but also damage the nozzles and supply ports If you accidentally touch them perform h...

Page 152: ...Remove the CR timing belt from the head carriage unit 23 Press both rear ends of the leveler roller ASSY inwards to remove the CR guide rail through the 2 notches 3_043 Leveler roller ASSY CR guide rail Upper cover Notches ...

Page 153: ...hen you remove the head carriage unit and store it separately from the machine remove the property label bar code label from the upper cover and store it together with the head carriage unit Assembling Note If you replace the head carriage unit attach the property label bar code label that comes with the new head carriage unit to the upper cover as shown below 3_044 Head property label QR code Hea...

Page 154: ...oint cap to the joint rubber 4 Attach the head casing upper 5 Fit the cap stopper into the head casing lower and slide it towards you to fix it in place Assembling Note Mount the head carriage unit using the following steps 1 Set the leveler roller ASSY on the engine unit Refer to page 3 35 2 When mounting a new head carriage unit apply lubricant to the unit as specified in Section 5 of this chapt...

Page 155: ...er Roller fitting jig on the head carriage unit vertically and then tilt it towards you as shown below This pushes the leveler roller ASSY backwards and upwards fitting it over the head carriage unit 6 Slide the head carriage unit by hand to check if it moves smoothly If it does not move smoothly the leveler roller ASSY is not fit properly into the head carriage unit Go back to Step 5 3_047 Bottom...

Page 156: ...boss on the head carriage unit as shown below 12 Secure the carriage PCB ASSY with the lock spring 13 Connect the head flat cable on top of the carriage PCB and lock the connector 14 Attach the head cover 15 When mounting a new head carriage unit apply lubricant on the sliding surface CR guide rail and CR frame on top of the engine unit as specified in Section 5 of this chapter 16 Check if the CR ...

Page 157: ...able from the cable guide 3 Remove the TAPTITE CUP S M3x6 screws 1 and the document scanner FG wire 4 Unplug the following harnesses from the main PCB ADF motor harness 4 wire 1 Document scanning position sensor harness 3 wire 1 Document detection sensor harness 3 wire 1 Document scanner motor harness 4 wire 3_050 CIS flat cable Document scanner unit Control panel ASSY Flat core Upper cover Docume...

Page 158: ...sembling Note Route the document scanning position sensor harness and document detection sensor harness then route the FG wire document scanner motor harness ADF motor harness 1 and FG wire 1 as shown in Section 7 1 in this chapter 3_051 Lower cover Document scanner FG wire CIS flat cable Document scanner unit Document scanning position sensor harness 1 ADF motor harness 1 Document scanner motor h...

Page 159: ... between to ensure the movement of harnesses Do not place objects that can scratch or stain the document cover glass 9 Turn the ADF hinge slightly and remove it from the ADF unit 1 or from the document cover ASSY 2 3_053 Upper cover CIS flat cable Document scanner unit Document scanner FG wire ADF motor harness 1 Document detection sensor harness 1 Document scanning position sensor harness 1 Docum...

Page 160: ...3 43 Confidential 3_054 ADF hinge Latch ADF hinge ADF unit 1 Document cover ASSY 2 Document scanner unit 1 For models with ADF 2 For models without ADF ...

Page 161: ...e document scanner unit 2 Remove the six screws of the TAPTITE CUP B M3x10 Assembling Note When mounting the document scanner top cover tighten the screws in the following order 3_055 Document scanner unit CIS flat cable TAPTITE CUP B M3x10 Document scanner motor harness Document scanner FG wire Ԙ Ԝ ԙ Ԛ ԝ ԛ 3_056 Front Rear Right Left ...

Page 162: ...CIS roller holder R Assembling Note When attaching the CIS roller holder R fit the rib into the lower side of the CIS unit 3_057 Document scanner top cover Document scanner bottom cover CIS roller holder R CIS roller holder F CIS unit Document scanner motor harness Document scanner FG wire Right Front 3_058 CIS unit CIS roller holder R Rib ...

Page 163: ...e from the CIS unit 8 Peel off the double sided tape of the reverse side of the CIS flat cable from the CIS carriage 9 Remove the CIS flat cable from the document scanner bottom cover Note Once removed the double sided tape will become unusable and will have to be replaced by a new tape 3_059 CIS flat cable CIS unit Document scanner bottom cover Double sided tape CIS carriage Right Front ...

Page 164: ...22 1066 4 385 5 248 115 5 45 45 45 45 2 5 12 5 56 28 38 5 12 2 5 8 105 8 246 6 217 45 45 45 28 5 28 5 222 7 84 12 5 33 110 7 3_060 Double sided tape position Mountain fold Valley fold Folding Instruction CIS unit side UL notation printing surface Double sided tape affixed on the reverse side Main unit side Double sided tape UL notation printing surface Main unit side UL notation printing surface U...

Page 165: ...e Align the fold of the CIS flat cable and attach it to the CIS carriage without any bending Document scanner bottom cover CIS flat cable Main unit side Install the CIS flat cable in the following order and adjust the bend of the cable in the location marked by the dotted circle Double sided tape Double sided tape Double sided tape CIS flat cable CIS carriage ...

Page 166: ... the document sponge ASSY by lightly pressing them inwards 3 Release the two hooks of the document sponge ASSY and remove it from the ADF unit ADF top cover center 4 Release three hooks and remove the ADF top cover center from the ADF unit 3_062 Hook Document sponge ASSY ADF unit Latch Latch Latch Front Rear Left 3_063 ADF unit Hook ADF top cover center Rear Front Left ...

Page 167: ...port 5 Using a flathead screwdriver release four hooks of the ADF top cover front and remove it from the ADF unit 6 Remove the ADF document support 3_064 Hook Hook ADF top cover front ADF unit Front 3_065 Boss Boss ADF document support ADF unit Rear Front Left ...

Page 168: ...en mounting the ADF top cover rear fit the hook first before pushing the cover in place ADF cover ASSY 8 Turn the ADF unit right side up 9 Remove the two screws of the TAPTITE CUP B M3x10 and remove the upper document chute from the ADF unit 3_066 Latch Hook ADF top cover rear TAPTITE CUP B M3x10 ADF unit Latch Rear Latch 3_067 ADF unit Upper document chute TAPTITE CUP B M3x10 ...

Page 169: ... the ADF separation pad holder and its spring Note Be careful not to let the spring to fly out Assembling Note Insert the spring first into the opening then attach the ADF separation pad holder 3_068 Upper document chute ADF cover ASSY 3_069 ADF separation pad holder Spring ADF cover ASSY ...

Page 170: ...om the lock arm and take out the document detection sensor PCB ASSY Disconnect the document detection sensor harness from the document detection sensor PCB Assembling Note Press down the document detection actuator and install the document detection sensor PCB 3_070 Document detection sensor PCB ASSY Cable guide ADF unit Lock arm Document detection sensor harness Rear ...

Page 171: ... front end of the document scanning position sensor PCB ASSY from the lock arm and take out the document scanning position sensor PCB ASSY Disconnect the document scanning position sensor harness from the PCB 3_072 Document scanning position sensor PCB ASSY Lock arm ADF unit Document scanning position sensor harness ADF harness ASSY Rear ...

Page 172: ...ment separation roller gear outside by turning it 18 Release the latch and document feed roller 2 gear 19 Remove all bearings from document feed roller 1 and 2 Assembling Note Attach the gears as shown in Section 6 in this chapter 3_074 ADF back cover ADF unit Boss Hook Hook Hook Hook TAPTITE CUP B M3x10 Front Left 3_075 ADF unit Latch Latch Document separation roller gear outside Bearing Document...

Page 173: ...ve the LF1 support plate by sliding it to the rear 24 Release the 2 tabs of the document separate roller ASSY and remove it from the ADF unit Assembling Note Before installing the document separate roller ASSY to the ADF unit refer to Section 5 in this chapter and apply the specified lubricant to all roller shafts 3_077 Pinch roller ADF unit Document scanning position sensor holder ASSY Document f...

Page 174: ...er disconnecting the LCD flat cable check if the cable is not damaged at its end or short circuited When connecting LCD flat cables do not insert them at an angle After insertion check again that the cables are not at an angle 7 Remove the screw of the TAPTITE CUP S M3x6 and remove the FG wire from the cable guide Assembling Note Route the FG wire along the cable guide marked by the dotted circle ...

Page 175: ...rews of the TAPTITE CUP B M3x10 release the 2 bosses and remove the bottom panel cover 9 Release two bosses and remove the control panel ASSY 3_079 Bottom panel cover Control panel ASSY TAPTITE CUP B M3x10 Boss Boss Boss Front center cover ...

Page 176: ...nd inside the aperture on top of the platen Doing so might stain or damage the CR encoder strip inside 4 Slightly lift the front end of the lower cover and fully open the ink cartridge cover Remove the cover arm from the lower cover by bending it to the left then remove it downwards from the left and right boss of the lower cover 3_080 TAPTITE BIND B M4x12 Upper cover Boss Lower cover Ink cartridg...

Page 177: ...upply tubes and the carriage flat cables be sandwiched between the upper and lower covers when the head carriage unit is removed in Section 9 3 in this chapter Be careful not to deform the PF encoder disk Fit the hook on the inside of the upper cover to the groove on the lower cover When attaching the ink cartridge cover lift the left and right boss up from the bottom while the cover is fully open...

Page 178: ...ver to remove the document scanner sensor 9 10 Inner Media Module Cover and NFC PCB 1 Remove the inner media module cover from the lower cover 2 Disconnect the NFC PCB harness from the main PCB and remove it from the lower cover 3_081 Lock arm Upper cover Document scanner sensor Document scanner actuator Latch Latch Front Left 3_082 Lower cover NFC PCB Inner media module cover ...

Page 179: ... main PCB ASSY 2 Remove the gasket from the wireless LAN PCB ASSY Note When removing the wireless LAN PCB ASSY do not hold the tape on the top of the ASSY Assembling Note Make sure to attach the gasket to the wireless LAN PCB ASSY 3_083 Gasket Wireless LAN PCB ASSY Lower cover Main PCB ASSY ...

Page 180: ...llowing harnesses and flat cables from the main PCB Note Make sure that the main PCB is screwed in place while connecting and disconnecting harnesses and flat cables After disconnecting flat cables check that each cable is not damaged at its end or short circuited When connecting flat cables do not insert them at an angle After insertion check again that the cables are not at an angle 3_084 Docume...

Page 181: ...plate 5 Remove the PictBridge ground plate 6 Remove the screw of the TAPTITE CUP S M3x6 and remove the main PCB frame Assembling Note When the main PCB is replaced make adjustments by following Chapter 4 1 IF YOU REPLACE THE MAIN PCB ASSY 3_086 TAPTITE CUP S M3x6 TAPTITE CUP S M3x6 PictBridge ground plate Main PCB shield Main PCB Main PCB frame Lower cover TAPTITE CUP S M3x6 USB ground plate ...

Page 182: ...the MJ lower frame from the lower cover 3 Remove the two screws of the TAPTITE CUP S M3x6 and remove the MJ PCB ASSY from the MJ lower frame Assembling Note When installing the MJ PCB confirm that the sponge is attached to the MJ lower frame 3_087 TAPTITE CUP B M3x10 MJ upper frame TAPTITE CUP S M3x6 MJ PCB ASSY MJ lower frame Lower cover Sponge ...

Page 183: ...lling the power supply unit in the lower cover route the power supply harness towards the U shaped notch on the lower power supply frame refer to the illustration above After installing the power supply unit in the lower cover make sure that the power supply unit s lock x is fitted into hook y of the lower cover After installing the power supply unit route the power supply harness to each cable gu...

Page 184: ...power supply harness from the power supply PCB 8 Remove the PS PCB insulator from the lower power supply frame 9 Remove the three screws of the TAPTITE CUP S M3x6 and remove the power supply PCB from the lower power supply frame 3_090L Power cord bushing Power cord holder Power supply shield Slit Power supply PCB Stopper Power supply harness Lock Stopper Lower power supply frame SCREWPAN WASHER M4...

Page 185: ...rt the front end into the lower power supply frame rib and fix the top slits in place by locking the lower power supply frame 3_091 Power supply shield Lock Power supply harness Lower power supply frame front rib Insert the front end of the power supply shield into the front rib of the power supply frame Lower power supply frame Power supply shield Lower power supply frame stopper Left ...

Page 186: ... PCB ASSY from the head carriage unit 1 Remove the MJ PCB flat cable spacer 2 Remove the carriage flat cable from the cable guide of the tube support plate together with the flat core Note When replacing the carriage PCB ASSY remove the flat core from the old cable and attach it to the new cable 3_094 Carriage PCB ASSY Carriage flat cable Flat core Tube support plate CR guide rail MJ PCB flat cabl...

Page 187: ...CB ASSY remove the flat core from the old carriage PCB ASSY After attaching the old flat core to the new flat cable attach the sponge to the leading edge of the flat cable 3_095 Head carriage unit Lock spring Carriage PCB ASSY Head flat cable Carriage flat cable Remove by pulling the lock Carriage PCB ASSY Opening Film Upper cover Boss Head flat cable Head carriage unit ...

Page 188: ... support wire 2 Take out the ink absorber box from the lower cover Tip When the main PCB has not been removed disconnect the ink sensor flat cable from the main PCB 3 Remove the ink sensor flat cable from the lower cover cable guide 4 Take out the ink refill ASSY 3_096 Ink absorber box Ink Refill ASSY Ink supply tubes Ink sensor flat cable Head joint Ink cartridge detection sensor PCB Ink remainin...

Page 189: ...tration on the previous page Attach the tube clamp by aligning it to the dented part of the tube support plate shown in the illustration in the previous page After installing the ink refill ASSY route the ink supply tubes to the tube guide based on the color order described in the previous page without overlapping Next set it into the sponge and route it to the tube support wire elbow Attach the h...

Page 190: ... 2 Remove the ink absorber box from the lower cover and install the new one immediately Note When replacing the tube with a new one pull the main drain tube from the joint at the back of the maintenance unit and immediately insert and connect a new tube into the joint and ink absorber box If the ink absorber box and surrounding parts gets stained with ink wipe it off with a waste cloth 3 Take the ...

Page 191: ...eful not to connect the main drain tube and air vent tube to the ink absorber box at an angle Doing so will cause the tube to get disconnected and leak ink After connecting the tubes make sure that no ink is leaking When the ink absorber box is replaced without replacing the main PCB follow the procedure in Chapter 4 Section 1 14 to reset the purge count It is also recommended to replace the flush...

Page 192: ...ove all four ink cartridges first and set the protective part instead Refer to page 3 24 Tip If the power supply unit has not been removed remove the two screws shown in page 3 66 1 Remove the six harnesses that are routed on the top of the tube support plate from the tube support plate 3_098 Lower cover Tube support plate Purge cam switch harness ASF encoder sensor harness Pressure roller release...

Page 193: ...ull the tube support plate tab upward release the reverse side boss slide the plate to the right and remove it from the lower cover 3_099 Tube support wire Tab with a boss on the reverse side Tube support plate Lower cover ...

Page 194: ...engine unit from the cable guide 3_101 Speaker harness Lower cover Right Purge cam switch harness Carriage motor harness Pressure roller release sensor harness ASF motor harness ASF encoder sensor harness Ferrite core of ASF motor harness ASF encoder disk ASF motor encoder PCB Carriage motor ASF motor ...

Page 195: ... make sure to take it out of the lower cover together with the engine unit Do not leave the engine unit directly on a flat surface Doing so may damage the PF encoder disk and gears Place a support pad under the engine unit as shown below 7 Take the flushing box and ink absorber felt for maintenance unit out of the lower cover 3_102 PF encoder disk Paper feed motor harness PF registration sensor ha...

Page 196: ...ite part to the disc guide boss to make the unit slide down Lower the rear end while pressing on the front side of the engine unit Be careful not to let the harnesses get sandwiched between the engine unit and the lower cover After installing the engine unit route the harnesses to the harness cable guide on the left and right side of the lower cover as shown in Section 7 10 11 12 When the flushing...

Page 197: ...te When mounting the earth spring be careful not to contaminate it with grease When attaching the earth spring insert the lower end first into the bottom of the ASF motor Coil it around the ASF motor by the force of the spring Next hook the upper end to the CR guide rail 3_105 Rear Earth spring CR guide rail ASF motor Earth spring CR guide rail Maintenance unit ...

Page 198: ...time that the tube is pulled you will need to replace it with a new one 4 Remove the four screws three a screws and one b screw to separate the maintenance unit from the engine unit Assembling Note Before installing the switching lever guide back into place refer to Section 5 in this chapter to apply the specified lubricant to the specified point Mount the switching lever guide on the square openi...

Page 199: ...on of the arrow shown below Remove it after aligning the left end square opening with the boss shape of the strip support Note Be careful not to damage the CR encoder strip If the strip is stained or damaged replace it with a new one Assembling Note Attach the CR encoder strip with the end with the mark on the right carriage motor side and the mark facing upward Refer to illustration above 3_092 C...

Page 200: ...inward and remove the left and right end of the encoder strip guard film from the hook 4 Rotate the encoder strip guard film in the direction of the arrow shown below Remove it after aligning the right end square opening with the boss shape of the strip support 3_093 Encoder strip guard film Guard film spring Strip support ...

Page 201: ...iage motor 5 Remove the two screws of the SCREW BIND M3x6 from the CR frame and remove the carriage motor and motor bracket from the engine unit 3_108 Rear SCREW BIND M3x6 CR guide rail Motor bracket Carriage motor CR frame ...

Page 202: ...PCB ASSY is present only in disc printing models 6 Press down the lock arm boss part of the chute cover remove it from the opening in the CR guide rail and remove the chute cover by sliding it to the right to the left if you are looking from the rear and releasing the four locks 3_110 Rear Lock arm boss part CR guide rail Chute cover Lock Lock ...

Page 203: ...ion sensor harness from the PCB as shown below Note The registration sensor harness is the assembly part PF registration sensor harness ASSY that is connected to the PF encoder sensor harness When completely separating it from the engine unit refer to Step 11 to disconnect the PF encoder sensor harness from the PF encoder sensor PCB 3_112 Registration sensor holder Registration sensor PCB ASSY Sup...

Page 204: ...inner chute ASSY by sliding it to the left to the right when you are looking from the rear and releasing the seven locks 3_111 Lock Rear Inner chute ASSY Lock arm boss part Lock arm boss part Registration sensor holder Registration sensor PCB ASSY Paper feed motor harness ASSY Registration sensor harness PF encoder sensor harness PF registration sensor harness ASSY ...

Page 205: ...6x8 remove the pressure roller release sensor PCB ASSY from the inner chute ASSY then disconnect the harness 3_113 Pressure roller release sensor Inner chute ASSY Pressure roller release sensor harness TAPTITE BIND B M2 6x8 Pressure roller release sensor PCB ASSY ...

Page 206: ... the screw of the SCREW BIND M2x10 then remove the PF encoder sensor PCB ASSY If the PF encoder sensor harness has not been disconnected from the PCB in Step 7 disconnect it to completely separate the PF registration sensor harness ASSY from the engine unit Assembling Note It is more convenient to use a spatula when attaching the PF encoder disk to the paper feed roller gear L Wear clean gloves to...

Page 207: ...r R then rotate the paper pull in roller L to remove it Assembling Note Before attaching the paper pull in roller L refer to Section 5 in this chapter to apply the specified lubricant to the specified points on its shaft 3_115 Paper pull in roller holder ASSY Paper pull in roller L Engine unit bottom Paper pull in roller R Pawl ...

Page 208: ... cartridge cover sensor ASSY 2 Release the latch using a flathead screwdriver and take out the ink cartridge cover sensor ASSY from the front right side of the lower cover 3_116 Ink cartridge cover sensor ASSY Front Lower cover Disc guide sensor harness Speaker harness Right Latch Latch ...

Page 209: ...eplaced with a new one Assembling Note When attaching a new base pad to the paper tray align the front end of the pad with the front end of the depression and the left and right position with the center of the depression as shown above 3_119 Base pad Depression Base pad Paper tray Align the base pad edge with the front end of the depression this line at the bottom of the paper tray Output paper tr...

Page 210: ... will need to be replaced with a new one Assembling Note When attaching a new photo tray base pad to the tray align the front end of the pad with the front end of the depression and the left and right position with the center of the depression as shown above 3_120 Photo tray base pad Photo tray Photo tray release button Output paper tray cover Paper tray Depression Photo tray base pad Paper tray A...

Page 211: ...6 1 14 Reset Purge and Flushing Counts Maintenance mode 80 1 15 Creating of Head Calibration Data and Writing it into Flash ROM Maintenance mode 02 1 16 Check Scanning and Printing Requirements 1 USB flash memory or SD card 1 piece 2 USB cable 1 piece 3 Create a temporary folder in the PC s C drive Windows XP or later 4 Service setting tool brusbsn zip Make a copy of the Service setting tool in th...

Page 212: ...ode 28 on how to install the firmware You can install the firmware using your PC The procedure is as follows 1 Turn on the machine Switch the machine to the maintenance mode 2 Connect the machine to your PC using a USB cable 3 On the PC run filedg32 exe 4 Drag and drop the firmware e g lz00001_a pjl onto the Brother Maintenance USB Printer driver icon in the filedg32 window Note Run the firmware f...

Page 213: ...e to display the following pattern 2 Within three seconds after the above pattern appears hold down the power switch for approximately two seconds to display the following pattern 3 Within three seconds after the above pattern appears press the power switch once to display the following pattern 4 Within three seconds after the above pattern appears press the power switch twice to display the follo...

Page 214: ...s backed up If restore is successful the operation in Section 1 15 is not necessary 1 6 Set the Serial Number Maintenance mode 80 Set the serial number referring to Chapter 5 1 3 32 Display of the Equipment s Log Maintenance mode 80 The serial number can also be set with the service setting tool BrUsbSn exe The serial number setting procedure is given below 1 Turn the machine on and switch it to t...

Page 215: ...e USB Printer If the port number is unknown follow steps 1 through 4 below 1 Click Start Settings Printers The Printers window appears as shown below 2 Right click the Brother Maintenance USB Printer driver icon 3 Click Properties The Brother Maintenance USB Printer Properties window appears as shown below ...

Page 216: ...umber which is printed on the serial number label attached to the machine 8 Click the OK key 9 Wait for the confirmation screen of the serial number entered to appear then click Yes 10 Use Maintenance mode 80 to display the serial number and check that the entered data is correct 1 7 Update the head property data Maintenance mode 68 Update the head property data referring to Chapter 5 Section 1 3 ...

Page 217: ...Values Maintenance mode 58 Refer to Chapter 5 1 3 19 Updating of Paper Feeding Correction Value Maintenance mode 58 for details on the execution 1 13 Margin Adjustment in Borderless Printing Maintenance Mode 66 Refer to Chapter 5 1 3 24 Margin Adjustment in Borderless Printing Maintenance mode 66 for details on the execution 1 14 Reset Purge and Flushing Counts Maintenance mode 80 If the device in...

Page 218: ... Printing Maintenance mode 66 when checking the test pattern Copy the ADF copy chart Using the Brother genuine plain paper BP60 or other higher quality is recommended Do not use glossy paper 1 Save chart_BHmini13 prn in a USB memory or SD card using a PC 2 Refer to Chapter 5 1 3 21 Printout of PRN JPEG Files in Memory Card Maintenance Mode 61 when printing the test pattern Tip The test patterns ca...

Page 219: ...eaks in color blocks are negligible B Contrast charts 1 2 and 3 Black or white vertical streaks Patchy color Missing dots C Resolution chart Black or white vertical streaks Missing dots D Whole page Ghosts images appearing on blank portions of the paper Color horizontal streaks Black vertical band ...

Page 220: ...4 10 Confidential ADF Copy Chart C A B D ...

Page 221: ... instruction to the end user Requirements 1 USB flash memory or SD card 1 piece 2 USB cable 1 piece 3 Create a temporary folder in the PC s C drive Windows XP or later 4 Service setting tool brusbsn zip Make a copy of the Service setting tool in the temporary folder in the C drive Decompress the file and execute brusbn exe by double clicking on it 5 Download utility FILEDG32 EXE Make a copy of the...

Page 222: ...ill ASSY Close the ink cartridge cover 2 Carry out a purge operation with maintenance code 76 using the steps below 1 In the initial stage of the maintenance mode press the 7 then 6 The printer displays CLEANING ALL on the LCD 2 Press 4 then the Mono Start key to perform the initial purge Perform a purge operation and supply new ink to the ink supply tube and the print head 2 3 Check Head Nozzles ...

Page 223: ...n adjuster knob as shown in the diagram below Note Perform the adjustment by moving the head carriage unit to the left edge which is the adjusted position If you adjust it to another location the CR frame may be subjected to strain 4 Close the document scanner unit 5 Save incline_BHmini13 prn in a USB flash memory or SD card using your PC 6 Use Chapter 5 1 3 21 Printout of PRN JPEG Files in Memory...

Page 224: ...when 1 block print unevenness is the smallest turn the internal inclination adjuster knob one notch clockwise If the smallest number is 1 block turn the inclination adjuster knob one notch counter clockwise 2 Close the document scanner unit and print the test pattern for inclination adjustment again in the same manner as Step 5 3 Perform Chapter 5 1 3 22 Move of the Head Carriage Unit to the Adjus...

Page 225: ...4 15 Confidential Head carriage Unit Inclination Adjustment Test Pattern 1st column configuration block top 2nd column configuration block center ...

Page 226: ...execution 2 7 Margin Adjustment in Borderless Printing Maintenance mode 66 Refer to Chapter 5 1 3 24 Margin Adjustment in Borderless Printing Maintenance mode 66 for details on the execution 2 8 Write Head Calibration Data Maintenance mode 02 Refer to Chapter 5 1 3 2 Creating of Head Calibration Data and Writing it into Flash ROM Maintenance mode 02 for details on the execution 2 9 Check Printing ...

Page 227: ... driver icon and click on Properties from the pull down menu After clicking Properties the Properties dialog will open Click on Print Settings Windows 8 On the user computer click Settings Control Panel Devices and Printers From the printer driver s pull down menu Click Print Settings 2 Click Advanced Other print options Retrieve Printer s Color Data 3 Confirm that the Use Printer s Color Data che...

Page 228: ...and install it Refer to APPENDIX 3 INSTALLING THE MAINTENANCE PRINTER DRIVER for details on the installation 6 ADF Copy Chart Data File 3 1 Set the CIS Type Maintenance mode 59 Refer to Chapter 5 1 3 20 Checking of CIS Travel and Specifying of CIS Type Maintenance mode 59 for details on the execution After execution install the firmware in Step 1 3 when PLS UPDATE PROG is displayed on the LCD 3 2 ...

Page 229: ...4 1 Adjust the Touch Panel Maintenance mode 78 Refer to Chapter 5 1 3 31 Adjust the Touch Panel Maintenance mode 78 for details on the execution 4 2 Operational Check of the LCD Maintenance mode 12 Refer to Chapter 5 1 3 7 Check LCD operation Maintenance mode 12 for details on the execution 4 3 Check the Operation of the Control Panel Keys Maintenance mode 13 Refer to Chapter 5 1 3 8 Operational C...

Page 230: ...USHING BOX Operations 5 1 Reset Purge and Flushing Counts Maintenance mode 80 Requirements None 5 1 Reset Purge and Flushing Counts Maintenance mode 80 Refer to 1 14 Reset Purge and Flushing Counts Maintenance mode 80 in this chapter for details on the execution ...

Page 231: ... mode 65 6 3 Update the Paper Feeding Correction Values Maintenance mode 58 6 4 Margin Adjustment in Borderless Printing Maintenance mode 66 6 5 Check Printing Requirements 1 USB flash memory or SD card 1 piece 2 USB cable 1 piece 3 Create a temporary folder in the PC s C drive Windows XP or later 4 Download utility FILEDG32 EXE Make a copy of the download utility in the temporary folder in the C ...

Page 232: ...r Feeding Correction Values Maintenance mode 58 Refer to Chapter 5 1 3 19 Updating of Paper Feeding Correction Value Maintenance mode 58 for details on the execution 6 4 Margin Adjustment in Borderless Printing Maintenance mode 66 Refer to Chapter 5 1 3 24 Margin Adjustment in Borderless Printing Maintenance mode 66 for details on the execution 6 5 Check Printing In 1 16 Check Scanning and Printin...

Page 233: ...ensors perform a print test display the log information or error codes and configure worker switches WSW 1 1 Entry to the Maintenance Mode 1 1 1 How to Enter the Maintenance Mode Exclusive to Service Personnel Touch panel model Operating Procedure 1 When the machine is on standby hold down the Home key for approx 5 seconds The following screen will be displayed on the LCD 2 Hold down the blank are...

Page 234: ... code is entered the machine returns to the initial stage of the maintenance mode Rubber key panel model Operating Procedure 1 When the machine is on standby press the Menu and Mono Start buttons in order Next press the button 4 times The LCD will display MAINTENANCE and the machine will enter maintenance mode 2 To select one of the maintenance mode functions use the numerical keys to directly inp...

Page 235: ... 87 88 91 Touch panel model Operating Procedure 1 When the machine is on standby hold down the Home key for approx 5 seconds The following screen will be displayed on the LCD 2 Hold down the blank area at the bottom of the LCD for approx 2 sec The following screen will be displayed on the LCD 3 Press the 0 and keys on the LCD in this order The machine becomes ready to accept entry from the keys En...

Page 236: ...machine will enter end user accessible maintenance mode 2 To select one of the maintenance mode functions use the numerical keys to directly input the maintenance mode you want to use 3 When each of the maintenance mode functions is completed the machine automatically returns to standby Note To stop the procedure midway and return the machine to standby press the Stop key ...

Page 237: ... Scanning Position 1 3 16 5 32 55 Acquisition of White Black Level Data and CIS Scanner Area Setting 1 3 17 5 33 57 Cartridge IC Communication Check 1 3 18 5 34 58 Updating of Paper Feeding Correction Value 1 3 19 5 35 59 Checking of CIS Travel and Specifying of CIS Type 1 3 20 5 41 61 Printout of PRN JPEG Files in Memory Card 1 3 21 5 42 63 Move of the Head Carriage Unit to the Adjustment Positio...

Page 238: ...our need SELECT 01 or SELECT 91 appears on the LCD 2 Press the Mono Start key PARAMETER INIT appears on the LCD 3 Upon completion of parameter initialization the machine returns to the initial stage of the maintenance mode Maintenance code Data item 01 91 Maintenance mode functions User switches Firmware switches Remote activation code Assurance mode switch settings All of these will be initialize...

Page 239: ...g paper specified below to print the pattern for creating head calibration data US Xerox 4200DP 20 lb Brother BP60PL EU AP and others Xerox Business 80 g m2 Brother BP60PA 1 Models with USB Host Save a copy of head_calib_BHmini13_Step prn to a USB memory or SD card Models without USB Host Save a copy of head_calib_BHmini13_Step prn in the arbitrary folder 2 Models with USB Host Use 1 3 21 Printout...

Page 240: ...ata Clean the document cover glass Reset the print pattern so that the mark is aligned with the left rear of the document cover without tilt Check that there is no pin missing Restart the machine and perform the procedure from the beginning again Replace the main PCB 05 The uneven printing correction function for upper and lower ends of the nozzle is disabled with Maintenance 88 Set selector 1 on ...

Page 241: ...5 9 Confidential Print Pattern for Creating Head Calibration Data Fit this mark on the left rear of ...

Page 242: ...performed preceding this procedure Check the light and dark level data to be output before performing this procedure 1 For monochrome scanning make a monochrome copy for color scanning make a color copy 2 Press the 0 and 5 keys in this order in the initial stage of the maintenance mode The machine displays DUMP 0 GRA 1 ALL on the LCD 3 To print only the light and dark data graph for each color LED...

Page 243: ...pulse data B 2 Byte indefinite for monochrome scanning f LED pulse data R 2 Byte indefinite for monochrome scanning g LED pulse data Mono 2 Byte h Background color compensation data SCAN1 1 Byte i Black level data 2 j White level data R 2 indefinite for monochrome scanning k White level data G 2 l White level data B 2 indefinite for monochrome scanning 1 Because of differences in CIS resolution li...

Page 244: ...5 12 Confidential Scanning Compensation Data List ...

Page 245: ...If no document is set on the ADF the machine displays NO DOCUMENT on the LCD and returns to the initial stage of the maintenance mode 1 3 5 Printout of Test Pattern Maintenance mode 09 Function This function prints out a test pattern Print Quality Check sheet to allow the service personnel to check the print quality together with the serial number If any print quality problem is found use 1 3 29 P...

Page 246: ...5 14 Confidential Test Pattern ...

Page 247: ...W07 Dial tone setting 1 WSW08 Dial tone setting 2 WSW09 Protocol definition 1 WSW10 Protocol definition 2 WSW11 Busy tone setting WSW12 Signal detection condition setting WSW13 Modem setting WSW14 AUTO ANS facility setting WSW15 REDIAL facility setting WSW16 Function setting 1 WSW17 Function setting 2 WSW18 Function setting 3 WSW19 Transmission speed setting WSW20 Overseas communications mode sett...

Page 248: ...monitor setting and parallel port setting WSW47 Switching between USB2 0 High Speed USB 1 1 Full Speed WSW48 USB setup latency WSW49 End of copying beep WSW50 SDAA settings WSW51 Function setting 17 WSW52 Function setting 18 WSW53 Function setting 19 WSW54 Function setting 20 WSW55 Execution interval switching of developing bias voltage correction WSW56 Function setting 21 WSW57 Function setting 2...

Page 249: ... making the change press the Set or OK key This operation saves the newly entered selector values onto the EEPROM and readies the machine for accepting a worker switch number WSW00 5 When all switch inputs are finished press the Stop or the X key to return the machine to the initial stage of the maintenance mode Note To cancel the setting and return to the initial stage of the maintenance mode pre...

Page 250: ...ating Procedure 1 Press the 1 and 1 keys in this order in the initial stage of the maintenance mode The machine shows PRINTING on the LCD and prints out the configuration list as shown below If no recording paper is loaded in the paper tray printing will be canceled 2 Upon completion of printing the machine returns to the initial stage of the maintenance mode Configuration List ...

Page 251: ...Screen 1 For models without numerical keys Each time you press the Home key the LCD cycles through the screens as shown below Pressing the Return key returns the LCD display to the immediately preceding screen When Screen 12 or 13 displays pressing the Home key switches to Screen 1 3 Regardless of the display status pressing the Stop or the X key returns the machine to the initial stage of the mai...

Page 252: ...letely blank Screen 2 All black Screen 3 All gray Screen 4 All red Screen 5 All green Screen 6 All blue Screen 7 White stepwise Screen 8 Red stepwise Screen 9 Green stepwise Screen 10 Blue stepwise Screen 11 Stroke detection Screen 12 All gray Screen 13 Image data ...

Page 253: ... shows the corresponding number in decimal notation Check that the number assigned to the pressed key matches the number shown on the LCD If a key is pressed out of order INVALID OPERATE appears on the LCD Press the Stop or X key and then press the correct key Mistakenly pressing the X key returns the machine to the initial stage of the maintenance mode 3 After the last number key is pressed in th...

Page 254: ...5 22 Confidential MFC J450DW J470DW J475DW MFC J650DW J870DW J875DW ...

Page 255: ...l to the destination machine to which he she should transfer the EEPROM settings as fax data 2 If the line is connected instruct the end user to 1 Switch his her machine to the end user accessible maintenance mode 2 Press the 1 and 7 keys in this order 3 Press the 1 key Fax transmission begins Log information saving Instruct the ended user to 1 Switch his her machine to the end user accessible mai...

Page 256: ...r 3 Remove the external memory from the PC and insert it into the machine in the initial stage of the maintenance mode Note Do not insert more than one external memory at a time 4 Press the 2 and 8 keys in this order in the initial stage of the maintenance mode The file name PJL appears on the LCD 5 Press the or key to select the target firmware file 6 Press the Mono Start key Receiving Data appea...

Page 257: ...scanning position sensor No document Document present CV Document scanner sensor Cover closed Cover opened RS Registration sensor No recording paper Recording paper present CC Ink cartridge cover sensor Cover closed Cover opened P1 Purge cam sensor Origin Out of origin IK Black ink cartridge detection sensor Cartridge present No cartridge IY Yellow ink cartridge detection sensor Cartridge present ...

Page 258: ...d 7 keys in this order in the initial stage of the end user accessible maintenance mode The machine displays PRINTING on the LCD and prints out a list of dial log 5_002 Document detection sensor Head thermistor Pressure roller release sensor Purge cam sensor Black ink cartridge detection sensor Yellow ink cartridge detection sensor Cyan ink cartridge detection sensor Magenta ink cartridge detectio...

Page 259: ...h the Import all function An external memory memory card or USB flash memory for backup should have a free space larger than the RAM size of the machine When performing this procedure for any other machine with the same external memory delete the data previously stored in the external memory Do not use a memory stick using it may fail to transfer data correctly Operating Procedure Backup procedure...

Page 260: ...this order The machine displays Export to Card on the LCD 3 Press the or key until the desired item any of the following appears on the LCD Import from Card for restoring only user setting information Import all for restoring all backup data including machine information 4 Press the Mono Start key The file name msd appears on the LCD The is unique to each model 5 Press the Mono Start key The machi...

Page 261: ...ordic Eastern Europe Oceania and Iberia only Operating Procedure 1 Press the 5 and 2 keys in this order in the initial stage of the maintenance mode The machine will display Set Country on the LCD and the name of the country that is set will appear in the local language 2 Touch panel model Press the country name of the user on the LCD The selected country appears on the confirmation screen in the ...

Page 262: ...o transfer the activity report only press the 2 key The machine displays 2 ACTIVITY on the LCD To transfer received files press the 3 key The activity report is also added and transferred The machine displays 3 DOCUMENTS on the LCD Note that if there is no received file NO DOCUMENTS appears To transfer the communication list for the latest communication press the 4 key The machine displays 4 COM L...

Page 263: ... and end page as shown below will be automatically attached instead Cover page sample End page sample JOB number for identification Total number of pages to be transferred Station ID registered in the sender FAX FAX number of the sender Telephone number of the sender equipment Transfer start date Model code Boot ROM info ROM info of program administration department ROM info Serial number JOB numb...

Page 264: ...bottom edge press the 2 key The machine displays BOTM EDGE on the LCD 3 Enter the correction value in units of 0 1 mm multiplied by 10 To increase the value by 10 1 0 mm press the button to decrease it press the button To increase the value by 1 0 1 mm press the button to decrease it press the button Note Pressing the CLR button resets the correction value to 0 Pressing the Stop or X key returns t...

Page 265: ...initial stage of the maintenance mode If any error has occurred in the machine the ME STATE STOP appears on the LCD If no error has occurred in the machine the machine automatically goes to step 2 2 The machine displays SCANNER AREA SET on the LCD and obtains white level data 3 After a few seconds the machine saves the white black level data and scanning width correction into the EEPROM and return...

Page 266: ...rsion of the cartridge press the 5 key The machine displays IC VER BLACK on the LCD 2 Select the slot number of the cartridge to be checked using the or key ALL All colors except MAIN BLACK Black MAGENTA Magenta CYAN Cyan YELLOW Yellow MAIN IC chip in the machine Note The color displayed on the LCD indicates not the cartridge color but the cartridge slot color position 3 Press the Mono Start key I...

Page 267: ...5 and 8 keys in this order in the initial stage of the maintenance mode The machine displays Select 58 on the LCD 2 Press the Mono Start key The machine displays 1 ALL on the LCD 3 Press the 1 key The machine displays PF_ONLY NO 0 on the LCD 4 On the pfadj1 pattern refer to page 5 38 check the PF0 row of blocks Select the block that is the least uneven print and enter the block number For example ...

Page 268: ...t uneven print and press the Set or OK key The machine displays 1 PF 2 EXT on the LCD Press the Stop or the X key to return the machine to the initial stage of the maintenance mode For the paper ejection roller diameter adjustment 1 Press the 5 and 8 keys in this order in the initial stage of the maintenance mode The machine displays Select 58 on the LCD 2 Press the Mono Start key The machine disp...

Page 269: ...ment of all paper feeding correction values enter the number of the block that is the least uneven print Next press the SET or OK key Press the Stop or the X key to return the machine to the initial stage of the maintenance mode For initialization of adjustment values 1 Press the 5 and 8 keys in this order in the initial stage of the maintenance mode The machine displays Select 58 on the LCD 2 Pre...

Page 270: ...5 38 Confidential pfadj1 Pattern ...

Page 271: ...5 39 Confidential pfadj2 Pattern ...

Page 272: ...5 40 Confidential pfadj3 Pattern ...

Page 273: ...T or OK key The machine displays 1 WHT 2 FRT 3 MV on the LCD Press the 1 key and the SET key to move the CIS unit to the white reference film Press the 2 key and the SET key to move to the scanning start position Press the 3 key and the SET key to move to the the scanning end position 6 Press the Stop or the X key to return the machine to the initial stage of the maintenance mode Specify the CIS t...

Page 274: ...nt a PRN file s press the key to print a JPEG file s press the key The file name appears on the LCD 4 To print the specified file once select the target file with the keys and press the 4 key The machine displays 1 A4 2 LETTER on the LCD Press the 1 or 2 key to match the paper size indicated in the file data To print the specified file repeatedly select the target file with the keys and press the ...

Page 275: ...justment position and displays HEAD ADJ on the LCD 4 When finished making the change press the Stop or X key The head carriage unit returns to the home position and locks itself then the machine returns to the initial stage of the maintenance mode Checking the pressure roller release operation only for disc printing models 1 Press the 6 and 3 keys in this order in the initial stage of the maintena...

Page 276: ...ne returns to the initial stage of the maintenance mode Note If block numbers 1 or 9 are entered even once during adjustment the machine shows PRINTING on the LCD and prints the vertical alignment check pattern again Go back to step 3 and make adjustments again Adjustment of ruled lines 1 On your PC save a copy of CR_BHmini13_Step prn to a USB flash memory or SD card Use 1 3 21 Printout of PRN JPE...

Page 277: ...ce mode The machine displays MAINTENACE 65 on the LCD 2 Press the 8 6 5 and 4 keys in this order INIT ADJ_L_LINE appears on the LCD 3 Press the Set key Reset the adjustment of ruled lies and return to the initial stage of the maintenance mode 4 When the power is turned OFF the reset values are written to the EEPROM ...

Page 278: ...5 46 Confidential Vertical Lines Check Pattern ...

Page 279: ...5 47 Confidential Ruled Lines Check Pattern ...

Page 280: ...re the top margin on the printed check pattern 2 and the left and right margins on the printed check pattern 1 The upper row of the left and right margins is for printing in 600 dpi the middle row for printing in 1 200 dpi and the lower row for disc printing Example Top margin 2 7 mm If all the top left and right margins are within the range from 2 9 to 3 1 mm adjustment is unnecessary If outside ...

Page 281: ...le on step 1 above the measured margin value of the left margin is 3 2 mm so press the 3 2 and SET or OK keys in that order The machine displays LEFT3 30 on the LCD Note Models not supporting disc printing return to the initial stage of the maintenance mode Go to step 12 10 Disc printing models Adjust the left margin in 1 200 dpi for disc printing Enter the measured margin value in units of 0 1 mm...

Page 282: ...0 1 mm multiplied by 10 In this example the bottom margin measured in step 1 is 3 2 mm so press the 3 2 and SET or OK keys The machine returns to the initial stage of the maintenance mode 6 Using the procedure step 3 of Printing the left right top and bottom margin check pattern print the margin check pattern again 7 Measure the bottom margin on the printed pattern If it is within the range from 0...

Page 283: ...5 51 Confidential Margin Check Pattern ...

Page 284: ...5 52 Confidential Margin Check Pattern ...

Page 285: ...intenance code 68 the procedure backs up the head calibration data into an external memory memory card or USB flash memory and restores it to the machine Operating Procedure Updating the head property data 1 Press the 6 and 8 keys in this order in the initial stage of the maintenance mode 2 Press the 2 5 8 and 0 keys in this order The current property data stored in the EEPROM appears on the LCD a...

Page 286: ...6 and 8 keys in this order in the initial stage of the maintenance mode 2 Press the 0 6 2 and 6 keys in this order The machine displays HeadCalib Media on the LCD 3 Press the or key and select Media HeadCalib on the LCD 4 Insert the external memory holding the head calibration data into the memory slot 5 Press the SET Mono Start or OK key The machine displays Now Saving on the LCD and starts the w...

Page 287: ...hes second ips the machine checks whether the maximum and minimum traveling speeds of the head carriage unit are within the specified range If the maximum and minimum speeds in all of the three traveling speeds are within the specified range 430 270 210 appears on the LCD If any one is out of the range the machine shows some message e g 430 270 21X on the LCD This sample message indicates that the...

Page 288: ...ge of the maintenance mode If the destination code is changed PLS UPDATE PROG appears on the LCD Load the latest firmware refer to Chapter 4 Section 1 3 5 Pressing the Stop key during the above procedure returns the machine to the initial stage of the maintenance mode without saving the customizing code Note If no keys are pressed for at least one minute with any display state the machine automati...

Page 289: ...470DW 0005 0009 0008 0065 0015 0018 MFC J475DW MFC J650DW 0005 0065 0015 0018 MFC J870DW 0005 0009 0008 0065 0015 0018 MFC J875DW Italy Switzerland Pan Nordic Norway Sweden Finland Denmark CEE General DCP J552DW 0016 0004 0057 0007 0054 DCP J752DW 0104 0157 0107 MFC J285DW MFC J450DW MFC J470DW 0016 0010 0057 0007 0026 0012 0013 0054 MFC J475DW MFC J650DW 0016 0010 0057 0007 0026 0012 0013 MFC J87...

Page 290: ...atest information Poland Oceania Australia New Zealand Singapore Gulf Hong Kong DCP J552DW 0004 0040 DCP J752DW 0104 0140 MFC J285DW MFC J450DW MFC J470DW 0039 0056 0006 0027 0040 0028 MFC J475DW 0156 0106 0127 MFC J650DW 0056 0006 0027 0040 0028 MFC J870DW 0056 0006 0027 0040 0028 MFC J875DW ...

Page 291: ...r in the initial stage of the maintenance mode The machine displays PLS OPEN COVER on the LCD The head carriage unit moves to the center of its travel 2 Open the document scanner unit The machine displays PLS CLOSE COVER on the LCD 3 Remove the paper particles and dust accumulated 4 Close the document scanner unit The head carriage unit returns to the home position then the machine returns to the ...

Page 292: ...on of purging the machine automatically returns to the initial stage of the maintenance mode Note This machine counts all purge operations and flushing operations performed since produced in order to prevent the ink absorber box and flushing box from overflowing with drained and flushed ink respectively When the purge or flushing count reaches the upper limit Unable to Print 46 appears and further...

Page 293: ...iodic suction purge SP Purge to be performed periodically The cycle varies due to the ambient temperature 8 Small reset purge SRP Purge to be performed periodically The cycle varies due to the ambient temperature 9 Ink replacement purge Not to be performed by service personnel 0 Ink Usage ml Purge Counts Purge Types All Colors Black Only Colors Only All Colors Black Only Colors Only Normal purge N...

Page 294: ...locks are missing in the test pattern pattern 4 in the figure below perform Maintenance 76 D Non touch panel model Press and 4 keys simultaneously CPP If about a half of the blocks are missing pattern 3 in the figure below perform Maintenance 76 F Non touch panel model Press and 6 keys simultaneously QPP If few blocks are missing pattern 2 in the figure below perform Maintenance 76 1 NP If no bloc...

Page 295: ...f the maintenance mode Saving into an external memory 1 Insert an external memory into the memory slot in the initial stage of the maintenance mode The machine displays Active on the LCD shows the name of the external memory inserted 2 Press the 7 key twice in the initial stage of the maintenance mode The machine displays Print out on the LCD 3 Press the or key to select Save Data 4 Press the Mono...

Page 296: ...e LCD type 35 Purge count Sensor purge count 7 Wipe count Black flushing count Color flushing count Flushing count error detection count 11 PictBridge information 4 36 Purge count Automatic manual black 2 12 Ink drop count after replacement of ink cartridge 37 Purge count Automatic manual color 2 13 Ink drop count after detection of Ink Low 38 Total power ON time 14 Ink drop count for droplets jet...

Page 297: ...te Do not use tools other than a stylus designed for touch panels Especially never use a pointed one e g a screwdriver Using such a tool damages the touch panel Do not touch the touch panel with fingers The contact area of a finger is too large to adjust the touch panel precisely If no keys are pressed for one minute in the above procedure or you press the Stop or X key the machine returns to the ...

Page 298: ...tion HEAD_CALIB 1 1 1 Whether head calibration data exists CISF 00 CIS type ENGINE 00 Engine type 2 PICTBRIDGE PictBridge information 2 DK 0000000000000 Ink drop count after replacement of ink cartridge 3 SEN K 0000000001 Ink drop count after detection of Ink Low 3 PLA K 0000000001 Ink drop count for droplets jetted out onto the platen 3 LK 0000000000001 Total ink dot count 3 CLNK 0000000001 Clean...

Page 299: ...unt 12 SEN PURGE 00001 Sensor purge count not used eIP_BK 001 001 Purge count for purge types black 8 eIP_CL 001 001 Purge count for purge types color 8 WIPE 00001 Wipe count FLSBK 0000000001 Flushing count black 12 FLSCL 0000000001 Flushing count color 12 FLUSHLOG 000 Flushing count error detection count POWER 0000000353 Total power ON time PWCNT 0000000353 Power ON count MACHINE ERR_1 50 Machine...

Page 300: ...page count except A3 Ledger 5 With the item being displayed pressing the SET or OK key cycles through total monochrome color 6 With the item being displayed pressing the SET or OK key cycles through A3 plain paper A3 inkjet paper A3 glossy paper A4 plain paper A4 inkjet paper A4 glossy paper 4x6 postcard plain paper 4x6 postcard inkjet paper 4x6 postcard glossy paper Photo L plain paper Photo L in...

Page 301: ... It allows the service personnel to receive the transmission log of the user s machine at a remote location and use it for analyzing FAX transmission problems arising in the user s machine Operating Procedure At the service site 1 Call the user s machine at a remote location from your machine At the user site have the user perform the following Touch panel model 2 With the machine on standby hold ...

Page 302: ...he desired numbers from the assurance mode switch numbers 01 through 06 The following appears on the LCD Selector No 1 Selector No 8 AMSXX 0 0 0 0 0 0 0 0 3 Use the or key to move the underline cursor to the selector position to be modified 4 Enter the desired number 0 or 1 using the 0 and 1 keys 5 Press the SET or OK key This operation saves the newly entered selector values onto the EEPROM and r...

Page 303: ...On the contrary in high resolution printing e g when the Highest print quality is selected the sensor is automatically enabled Setting these selectors to 1 1 disables the paper width sensor Selector No Function Setting and Specifications 1 Prevention of stains on back side of leading edge of paper in borderless printing 0 Disable default 1 Enable 2 Not used 3 4 Protection of platen from no paper p...

Page 304: ...o tray in printing the correction function is usually enabled to prevent banding horizontal striping at the leading edge of the paper Selector 6 Registration time offset to slipping in plain paper feeding Enabling the registration time offset with this selector increases the registration time during which the paper feed roller rotates in the reverse direction avoiding the occurrence of a paper fee...

Page 305: ...ge unit travels from left to right Note that the unidirectional print mode sacrifices the print speed Selector 8 Improvement of paper feeding reliability Setting this selector to 1 improves the paper feeding reliability sacrificing the print speed Print object Unidirectional print Print FAX message received Yes Copy Yes Print from PC No Print from memory cards or via PictBridge Yes Print memory ca...

Page 306: ...elector 4 Purge more powerful than normal purge Setting this selector to 1 automatically selects a purge more powerful than the normal purge from the first if the purge is initiated immediately after printing Selectors 7 and 8 Automatic purging interval programmed for matching the ambient temperature The automatic purging interval programmed for matching the ambient temperature is enabled by defau...

Page 307: ...urge by default The automatic purge however wastes ink when no printing has occurred To avoid it disable the automatic purge with these selectors In the first printing after a long no print period disabling it may lower the print quality Setting selector 4 or 8 to 1 disables the setting made by selectors 6 and 7 Selector No Function Setting and Specifications 1 2 Not used 3 Black ink print mode 0 ...

Page 308: ... Selector 5 Jam reduction paper feed mode Setting this selector to 1 lowers the paper feeding speed when the recording paper passes along the star wheels for reduction of jams Selectors 6 through 8 Adjustment of print head drive voltage rank This selector regulates the print head drive voltage rank for adjusting the ink drop amount If the black section printed on glossy paper is greenish or the pr...

Page 309: ...ment of white and black streaks during glossy paper printing Setting these selectors enables improvement of the white and black vertical steaks on paper during glossy paper printing Selector No Function Setting and Specifications 1 2 Improvement of white and black horizontal streaks on bottom edge of the paper during normal and high speed printing on plain paper No 1 2 0 0 Disable default 0 1 Impr...

Page 310: ...bber key panel model 1 When the machine is on standby press the and keys at the same time The firmware version appears on the LCD 2 2 Moving the Head Carriage Unit Touch panel model 1 Hold down the X key with the document scanner unit opened for 5 seconds or more The head carriage unit moves to the center of its travel Rubber key panel model 1 Hold down the Stop key with the document scanner unit ...

Page 311: ...1 in this chapter 4 Connect the machine to your PC using a USB cable 5 On the PC start Command Prompt and change to the directory where the readback tool is located In the example below a SendPJL folder is created in the C directory and the readback tool is saved in that folder 6 In Command Prompt type rb2k03 exe brmainten_77 pjl brmainten_77 txt T3 and press the Enter key Be sure to enter a space...

Page 312: ...1 TP38 SW1 A5X G 24E 908 1 2 12 11 7 R9 3 01 1 F C22 C47P TP40 AGND TP35 TP34 D7 1SS120TD E GND C19 C104 16VDC 10 B R6 9 1 1 4W 1 F D6 DA2S1010 C2 C221 NC C1 C221 TP26 TP32 R12 237k 1 8W 1 F 5D P_DIBp D1 RA 242M C6 R29 150k FG1 TP36 NC R8 280 1 4W 1 F Q1 DTC123JUA C B E R3 330 1 4W R10 280 1 4W 1 F C4 C473 10 3216 C23 C151 31V GND TP28 TP41 FCTP18 GND FCTP13 FG2 R19 0 1608 R16 0 1608 FG2 R17 0 160...

Page 313: ...08 1 2 12 11 7 R9 3 01 1 F C22 C47P TP40 AGND TP35 TP34 D7 1SS120TD E GND C19 C104 16VDC 10 B R6 9 1 1 4W 1 F D6 DA2S1010 C2 C221 NC C1 C221 TP26 TP32 R12 237k 1 8W 1 F 5D P_DIBp D1 RA 242M C6 R29 150k FG1 TP36 NC R8 280 1 4W 1 F Q1 DTC123JUA C B E R3 330 1 4W R10 280 1 4W 1 F C4 C473 10 3216 C23 C151 31V GND TP28 TP41 FCTP18 GND FCTP13 FG2 R19 0 1608 R16 0 1608 FG2 R17 0 1608 NC CN1 B551N2 6406 M...

Page 314: ...6 3 Confidential Power supply PCB 100 V series ...

Page 315: ...6 4 Confidential Power supply PCB 200 V series ...

Page 316: ...SDIO_DATA3 CN12 TOUCH_OUT0 39 39 TOUCH_OUT0 V3 24 MEMP 3 4 DO 1 S0V WLAN_D3 5 5 SDIO_CLK 3 LED_PWR GND 38 38 GND V2 23 LEDPWR_EMP 3 LEDPWR_EMP WLAN_D1 4 4 SDIO_DATA0 2 S0V INTERRUPT 37 37 INTERRUPT V1 22 YEMP 2 YEMP WLAN_D0 3 3 SDIO_DATA1 1 SEN_P_ROL 5V 36 36 5V DVDD 21 KEMP 1 KEMP 3 3V 2 2 3 3V I2C_SCL 35 35 I2C_SCL DVDDIO 20 S0V 1 1 GND I2C_SDA 34 34 I2C_SDA VDD 19 GND 33 33 GND VDD 18 MODEM PCB...

Page 317: ...7 1 Confidential CHAPTER 7 PERIODICAL MAINTENANCE 1 PERIODICAL REPLACEMENT PARTS There are no parts to be replaced periodically ...

Page 318: ...e machine itself and head property label for the head carriage unit This section lists the coding information for those serial number and head property data 1 Serial number label for the machine itself Location Serial number Product item code Manufacture s serial number 6 digit Factory Year of manufacture Month of manufacture A January E May J September B February F June K October C March G July L...

Page 319: ...unit property code is printed on the head property label The head property label is attached to the inner part of the upper cover when the scanner cover is open Head property label on top of the upper cover Location Head property code app1_002 Head property label ...

Page 320: ... deleted Fax preview Fax data not yet transferred in PC Fax receiving fax data already transferred to the PC is not deleted Fax data waiting to be sent in polling Receiver info for timer faxing Receiver info for broadcasting or batch transmission Caller ID history Activity report Password assigned by the secure function lock only for models with secure function lock Favorite copy settings only for...

Page 321: ...dential Rubber key panel model 1 Press Menu 2 Press or to choose 0 Initial Setup Press OK 3 Press or to choose 4 Reset Press OK 4 Press or to choose 3 All Settings Press OK 5 Press to choose Reset 6 Press to confirm ...

Page 322: ...ftware installation will be required for that PC to identify machines If the Brother Maintenance USB Printer driver has been already installed to your PC according to this procedure skip this section Before proceeding to the procedure given below make sure that the Brother Maintenance USB Printer driver is stored in your PC Windows 2000 Windows XP 1 Check that the power switch of the machine is tu...

Page 323: ...App 3 2 Confidential 7 Select Install the software automatically Recommended and click Next 8 Alert warning message of WHQL appears Click Continue Anyway to proceed ...

Page 324: ... Confidential 9 Repeat steps 6 to 8 three times Installation is completed 10 If the Brother Maintenance USB Printer driver is successfully installed the following message screen appears Click Finish to return ...

Page 325: ...nfidential NOTE In order to check whether the printer driver is successfully installed click Start Settings Printers to select the Printers window Then check that the Brother Maintenance USB Printer icon is shown ...

Page 326: ...m the electrical outlet Disconnect the USB cable that connects the machine with your PC 2 Turn on your PC 3 Click Setup exe inside the Brother Maintenance USB Printer folder that was saved in a temporary folder The following screen appears Click the Next button The following screen is displayed during installation ...

Page 327: ...ord of the machine into an electrical outlet 6 Switch the machine to the maintenance mode Refer to Chapter 5 7 Connect the machine to your PC using a USB cable Windows Vista Windows 7 The following window is displayed during installation If the following window appears the installation is completed ...

Page 328: ...tings Control Panel Select Update Driver Software from the pull down menu of Brother BHL2 Maintenance in Other devices When the following screen appears click Search automatically for updated driver software Select Brother Maintenance USB Printer and click Next ...

Page 329: ...App 3 8 Confidential When the following screen appears click Close to close the screen ...

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