Brother DCP-J4120DW Basic User'S Manual Download Page 9

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How to use the

documentation

Thank you for buying a Brother product!
Reading the documentation will help you
make the most of your machine.

Symbols and conventions

The following symbols and conventions are
used throughout the documentation.

About Brother Utilities

(Windows

)

Brother Utilities

is an application launcher

that offers convenient access to all Brother
applications installed on your device.

(Windows

XP, Windows Vista

Windows

7, Windows Server

2003,

Windows Server

2008 and

Windows Server

2008 R2)

Click (

Start

) >

All Programs

Brother

, and

(

Brother Utilities

(Windows

8 and

Windows Server

2012)

Tap or click

(

Brother Utilities

)

either on the Start screen or the
desktop.
(Windows

8.1 and

Windows Server

2012 R2)

Move your mouse to the lower left

corner of the

Start

screen and click

(if you are using a touch-based device,
swipe up from the bottom of the

Start

screen to bring up the

Apps

screen).

When the

Apps

screen appears, tap or

click (

Brother Utilities

Select your machine.

Choose the operation you want.

General information

Bold

Bold typeface identifies
buttons on your computer
screen.

Italics

Italicized typeface emphasizes
an important point or refers
you to a related topic.

Courier
New

Text in the Courier New font
identifies messages displayed
on the machine’s Touchscreen
LCD.

IMPORTANT

IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.

NOTE

NOTE specifies the operating environment,
conditions for installation, or special
conditions of use.

Summary of Contents for DCP-J4120DW

Page 1: ...Basic User s Guide DCP J4120DW Version 0 UK ...

Page 2: ...1 Date of Purchase Place of Purchase 1 The serial number is on the back of the unit Retain this User s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service Register your product online at http www brother com registration 2014 Brother Industries Ltd All rights reserved ...

Page 3: ...r Brother iPrint Scan at solutions brother com manuals Scan and upload images and files to popular web services directly from your machine Capture and convert information directly from your machine without your computer See Web Connect Guide at solutions brother com manuals Printing Scanning Save your most frequently used settings as Shortcuts See Online User s Guide at solutions brother com manua...

Page 4: ... Fax MFC models only and PhotoCapture Center and Brother ControlCenter operations useful information is included about using the machine on a network HTML CD ROM Windows Brother Solutions Center 1 Macintosh Web Connect Guide This Guide provides useful information about accessing Internet services from the Brother machine as well as downloading images printing data and uploading files directly to I...

Page 5: ...the top of the page 1 Search Box 2 Navigation Index 3 Feature Summary 4 Step by Step Instructions Where can I find the Online User s Guide Windows Click Start All Programs Brother Brother Utilities DCP XXXX Where XXXX is your model name Support User s Guides Windows 8 Tap or click Brother Utilities DCP XXXX Where XXXX is your model name Support User s Guides Macintosh or other options Visit Brothe...

Page 6: ... FAQs Provides several ways to search Displays related questions for additional information Receives regular updates based on customer feedback The FAQ home page will vary depending on your model Where can I find these FAQs Brother Solutions Center http support brother com ...

Page 7: ...19 Before scanning 19 How to scan a document as a PDF file using ControlCenter4 Windows 19 How to scan a document as a PDF file using the Touchscreen 20 7 Printing photos from a memory card or USB flash drive 21 PhotoCapture Center operations PHOTO mode 21 How to print images 21 View Photos 21 PhotoCapture Center print settings overview 22 A Routine maintenance 23 How to clean and check the machin...

Page 8: ...vi ...

Page 9: ...ktop Windows 8 1 and Windows Server 2012 R2 Move your mouse to the lower left corner of the Start screen and click if you are using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities b Select your machine c Choose the operation you want General information 1 Bold Bold typeface identifies buttons ...

Page 10: ...n LCD Liquid Crystal Display Access the menus and options you want by pressing them as they are displayed on the Touchscreen LCD You can adjust the angle of the Touchscreen LCD and Touchpanel by lifting it To lower this control panel press the release button located behind it as shown in the illustration 1 ...

Page 11: ... machine on Press and hold down to turn the machine off The Touchscreen LCD displays Shutting Down and stays on for a few seconds before turning off If you turn the machine off using it still periodically cleans the print head to maintain print quality To prolong the life of the print head provide better ink efficiency and maintain print quality keep your machine connected to the power at all time...

Page 12: ...ady Mode screen When displayed this indicates that your machine is Ready for the next command Home Screen 2 1 This screen provides access to additional features such as Web Apps and A3 Copy Shortcuts operations Home Screen 3 1 This screen provides access to Ink Save Copy operations 1 Wireless Status A four level indicator on the Ready Mode screen displays the current wireless signal strength when ...

Page 13: ...cess the settings See Settings screen on page 6 5 Modes Copy Press to access Copy mode Scan Press to access Scan mode Photo Press to access Photo mode Web Press to connect the Brother machine to an Internet service For details see Web Connect Guide Apps Press to access the Brother Apps menu A3 Copy Shortcuts Use this preset shortcut to copy on A3 or Ledger size See Online User s Guide Ink Save Cop...

Page 14: ...u is set to On is displayed on the Home screen The machine s printing noise has been reduced For more information see Online User s Guide 3 Beep Displays the Beep setting Press to access the Beep menu For more information see Online User s Guide 4 Date Time Displays the date and time that has been set in the machine Press to access the Date Time menu 5 Wi Fi Press to set up a wireless network conn...

Page 15: ...s Guide Inserting spaces 1 To enter a space press Space or you can press c to move the cursor NOTE The characters that are available may differ depending on your country Making corrections 1 If you entered an incorrect character and want to change it press d to move the cursor to highlight the incorrect character and then press Enter the correct character You can also use the cursor to go back and...

Page 16: ...he paper size and paper type settings if needed according to the instructions on the Touchscreen See Check Paper setting on page 14 We explain how to load paper for each tray Paper tray See page 8 Manual feed slot See page 11 Loading paper in the paper tray 2 Paper size and loading orientation 2 The paper size determines the orientation when loading paper in the paper tray See the details in this ...

Page 17: ...ar mark 2 on the paper guide 1 lines up with the mark for the paper size you are using d Fan the stack of paper well to avoid paper jams and misfeeds NOTE Always make sure the paper is not curled e Load paper in the paper tray with the printing surface face down Check that the paper is flat in the tray Landscape orientation 2 f Gently adjust the paper guides 1 to fit the paper Make sure the paper ...

Page 18: ...may cause paper jams h Close the output paper tray cover i Slowly push the paper tray completely into the machine j Pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 k Change the paper size setting in the machine s menu if needed See Set Paper Size and Type on page 13 1 2 1 ...

Page 19: ...paper in the manual feed slot See the details in this chapter For information about other paper sizes see Online User s Guide When using A3 or Ledger size paper 2 a Open the manual feed slot cover b Slide the manual feed slot paper guides to fit the paper width that you are using Manual feed slot A4 Letter Executive Landscape orientation A3 Ledger Legal A5 A6 Photo Photo L Photo 2L Index card Enve...

Page 20: ...adjust the manual feed slot paper guides to fit the paper e Using both hands load one sheet of paper in the manual feed slot until the front edge touches the paper feed rollers Let go of the paper when you hear the machine pull it in a short distance The Touchscreen displays Manual Feed Slot ready f Pull out the paper support until it locks into place ...

Page 21: ...r b to display Plain Paper Inkjet Paper Brother BP71 or Other Glossy and then press the option you want to set e Press NOTE The machine ejects paper with the printed surface face up onto the paper tray at the front of the machine When using glossy paper remove each sheet at once to prevent smudging or paper jams Paper Size 2 You can use the following sizes of paper for copies A4 A5 A3 Photo 10 15 ...

Page 22: ...the best print quality we recommend using the Brother paper in the table If the listed Brother paper is not available in your country we recommend testing various papers before purchasing large quantities Handling and using print media 2 IMPORTANT DO NOT use the following kinds of paper Damaged curled wrinkled or irregularly shaped paper 1 2 mm or greater curl may cause jams to occur Extremely shi...

Page 23: ...oad documents 3 a Lift the document cover b Place the document face down in the upper left corner of the scanner glass aligned with the arrow 1 Document Cover c Close the document cover IMPORTANT If you are scanning a book or thick document DO NOT slam or press on the document cover Loading documents 3 Length Up to 297 mm Width Up to 215 9 mm Weight Up to 2 kg 1 ...

Page 24: ...ur application select the Print command c Select the name of your machine in the Print dialog box and click Properties or Preferences depending on the application you are using d Select the settings you want to change in the Properties dialog box Commonly used settings include Media Type Print Quality Paper Size Orientation Colour Greyscale Ink Save Mode Scaling 2 sided Booklet e Click OK f Click ...

Page 25: ...copying press Copy options overview5 To change the copy options press Copy and then press Options Press a or b to scroll through the copy settings When the setting you want is displayed press it and choose your option When you have finished changing options press OK For more information about changing the following copy options see page 18 Paper Type Paper Size For more information about changing ...

Page 26: ... than A4 size you must change the Paper Size setting You can only copy on A4 A5 A3 Photo 10 15 cm Letter Legal or Ledger paper a Load your document b Press Copy c Enter the number of copies you want d Press Options e Press a or b to display Paper Size f Press Paper Size g Press a or b to display A4 A5 A3 10x15cm Letter Legal or Ledger and then press the option you want to set NOTE If you select A3...

Page 27: ...epending on your model This section is based on using the Advanced Mode of ControlCenter4 ControlCenter4 is a software utility that lets you access the applications you use most often without having to manually launch specific applications a Load your document See How to load documents on page 15 b Click the ControlCenter4 icon in the task tray and then click Open c If the ControlCenter4 Mode scre...

Page 28: ...w to load documents on page 15 b Press Scan c Press d or c to display to File d Press to File e If the machine is connected to a network press the PC Name Do one of the following To use the default settings go to step j To change the default settings go to step f f Press Options g Press Scan Settings and then press Set at Device h Choose the settings for Scan Type Resolution File Type Scan Size an...

Page 29: ...o print or to print multiple copies of an image go to step g To print all the photos press Print All Press Yes to confirm Go to step j g Press d or c to display the photo you want to print and then press it h Enter the number of copies Press or on the Touchscreen Press the number of copies to display the dial pad on the Touchscreen and then use it to enter the number of copies Press OK Press OK i ...

Page 30: ... card or USB flash drive from the media slot PhotoCapture Center print settings overview7 You can temporarily change the print settings for the next print The machine returns to its default settings after printing NOTE You can save the print settings you use most often by setting them as the default See Online User s Guide ...

Page 31: ...me of the print head nozzles may be clogged Check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern a Press NOTE You can also press Settings and then press Maintenance b Press a or b to display Improve Print Quality c Press Improve Print Quality d Press Check Print Quality e Following the instructions on the Touchscreen load A4 or Letter size plain paper in the...

Page 32: ...he cleaning procedure is finished press Yes and return to step e k Press If you clean the print head at least five times and the print has not improved try installing a new Brother Original Innobella replacement ink cartridge for each problem colour Try cleaning the print head up to five more times If the print has not improved contact Brother customer service or your local Brother dealer IMPORTAN...

Page 33: ... Touchscreen load plain paper of the selected size in the paper tray or manual feed slot and then press Start The machine prints the Alignment Check Sheet i For the A pattern press a or b to display the number of the test print that has the least visible vertical stripes 1 9 and press it Then press OK In the example number 6 is the best choice j Do one of the following If you selected Basic alignm...

Page 34: ...p on both the machine and your computer Touchscreen Messages See Error and maintenance messages on page 27 If you did not solve the problem with the above checks See If you are having difficulty with your machine on page 40 Troubleshooting B If you think there is a problem with your machine check each of the items below first and follow the troubleshooting tips You can correct most problems yourse...

Page 35: ...ch operation works in the following way Printing If the media type is set to Plain Paper in the Basic tab and Greyscale is chosen in the Advanced tab of the printer driver you can use the machine as a monochrome printer 2 sided printing is not available when this message appears Copying If the paper type is set to Plain Paper you can make copies in monochrome 2 sided copying is not available when ...

Page 36: ...If you are using non Brother Original ink the machine may not detect the ink volume Replace the cartridge with a Brother Original ink cartridge If the error message remains contact Brother customer service or your local Brother dealer Cannot Print Replace ink One or more of the ink cartridges have reached the end of their life The machine will stop all print operations Replace the ink cartridges S...

Page 37: ...ne on and off will cause numerous cleaning cycles since the machine automatically cleans itself upon power up The use of non Brother ink may cause frequent cleanings because non Brother ink could cause poor print quality which is resolved by cleaning The more cleaning the machine requires the faster these boxes will fill up NOTE Repairs resulting from the use of non Brother supplies may not be cov...

Page 38: ...ctly Put the card firmly into the slot again to make sure it is in the correct position If the error remains check the media drive slot of the machine by inserting a working memory card Media is Full The memory card or USB flash drive you are using already contains 999 files Your machine can save to your memory card or USB flash drive only if it contains less than 999 files Delete unused files and...

Page 39: ... has accumulated on the surface of the paper pick up rollers Clean the paper pick up rollers See Online User s Guide The paper is jammed in the machine Remove the jammed paper by following the steps See Printer jam or paper jam on page 34 If this error occurs often during 2 sided copying or 2 sided printing the paper feed rollers may be stained with ink Clean the paper feed rollers See Online User...

Page 40: ...as a paper clip or a piece of ripped paper is in the machine Open the scanner cover and remove any foreign objects and paper scraps from inside the machine If the error message continues disconnect the machine from the power for several minutes and then reconnect it You can try additional paper jam clear operations See Additional paper jam clear operations on page 38 Unable to Scan XX The machine ...

Page 41: ...per guides to the indicators for your paper size See Before loading paper on page 8 3 After you have checked the paper size and the paper orientation press OK on the Touchscreen The paper orientation is incorrect for the paper size You did not set the paper guides in the tray to the indicators for the paper size you are using If you are printing from your computer make sure the paper size you choo...

Page 42: ...d paper if the Touchscreen displays Paper Jam Front or Paper Jam Front Rear B NOTE If the Touchscreen displays Paper Jam Rear see page 36 a Unplug the machine from the electrical socket b Pull the paper tray 1 completely out of the machine c Pull out the jammed paper 1 d Lift the Jam Clear Flap and remove the jammed paper e Make sure you look carefully inside the machine above and below the Jam Cl...

Page 43: ...e from the power source and then move the print head to reach the paper If the print head is in the right corner as shown in the illustration you cannot move the print head Reconnect the power cord Hold down until the print head moves to the centre Then unplug the machine from the power source and remove the paper If ink gets onto your skin immediately wash with soap and plenty of water j Gently c...

Page 44: ...machine n Close the inside cover and Jam Clear Cover Make sure the covers are closed completely o Pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 p Reconnect the power cord If the Touchscreen displays Paper Jam Rear follow these steps B a Unplug the machine from the AC power outlet b Open the Jam Clear Cover 1 at the back of the machine 1 1 2 1 1 ...

Page 45: ...ers are closed properly f Using both hands use the finger holds on each side of the machine to lift the scanner cover 1 into the open position g Slowly pull the jammed paper 1 out of the machine h Move the print head if necessary to reach any paper remaining in this area Make sure no jammed paper is left in the corners of the machine 1 and 2 1 1 1 1 2 ...

Page 46: ... paper jam a small scrap of paper may be stuck in the machine See Additional paper jam clear operations on page 38 Additional paper jam clear operationsB a If you experience paper jams repeatedly 3 times or more the Touchscreen displays a message asking if you want to remove paper scraps from the machine Press Yes to return to the Home screen b Press Settings c Press Maintenance d Press a or b to ...

Page 47: ... An unsupported authentication encryption method has been detected on your wireless access point router Your wireless access point router is using an authentication encryption method that is not supported by the device Check that you are selecting the correct SSID network name TS 05 The specified SSID or network key are incorrect Check that you are selecting the correct SSID network name and are e...

Page 48: ...ers appear when the document is displayed on the screen but they do not show up when it is printed There is an unprintable area on the top and bottom of the page Adjust the top and bottom margins in your document to allow for this See Online User s Guide Print speed is too slow Try changing the printer driver setting The highest resolution needs longer data processing sending and printing time Try...

Page 49: ...d the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with ink from other sources Make sure you are using one of the recommended types of paper See Online User s Guide The recommended environment for your machine is between 20 C to 33 C White horizontal lines appear in text or graphics A4 Letter and Executive A3 Ledger Legal A5 A6 envelopes Photo 10 15 ...

Page 50: ...ace down in the paper tray Make sure you are using Brother Original Innobella ink If you are using photo paper make sure that you have set the correct paper type If you are printing a photo from your PC set the Media Type in the printer driver Ink is smudged or wet when using glossy photo paper Be sure to check the front and back of the paper Place the glossy surface printing surface face down See...

Page 51: ...re you do not push the paper in too far Make sure the Jam Clear Cover is closed correctly See Printer jam or paper jam on page 34 Make sure the Base Pad in the paper tray is not dirty See Online User s Guide There is a paper jam Remove the jammed paper by following the steps See Printer jam or paper jam on page 34 Make sure the paper guides are set to the correct paper size Paper jam reoccurs If t...

Page 52: ...ions Cannot print over the network Make sure that your machine is powered on and is online and in the Ready mode Print a Network Configuration Report see Online User s Guide and check the current Network settings printed in this list If you are using a wireless connection or are having network problems see Online User s Guide The network scanning feature does not work It is necessary to configure ...

Page 53: ...are version will appear on the Touchscreen g Press Reset operations overview B The following reset operations are available 1 Machine Reset You can reset all the machine s settings that you have changed such as the date and time 2 Network You can reset the print server back to its default factory settings such as the password and IP address information 3 All Settings You can restore all settings t...

Page 54: ...ing 14 loading 8 type 13 PhotoCapture Center from PC See Online User s Guide Preview photos 21 Print difficulties 40 paper jams 34 Printing See Online User s Guide S Scanning See Online User s Guide Serial Number how to find See inside front cover Supplies 47 T Text entering 7 Troubleshooting error and maintenance messages on Touchscreen 27 if you are having difficulty copying 43 Network 44 paper ...

Page 55: ...High Yield Magenta LC223M Black Yellow Cyan and Magenta Approximately 550 pages 1 1 Approx cartridge yield is declared in accordance with ISO IEC 24711 For more information about the replacement supplies visit http www brother com pageyield What is Innobella Innobella is a range of genuine supplies offered by Brother The name Innobella derives from the words Innovation and Bella meaning Beautiful ...

Page 56: ...om Visit us on the World Wide Web http www brother com This machine is approved for use in the country of purchase only Local Brother companies or their dealers will support only machines purchased in their own countries ...

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