Brother DCP-J4110DW Basic User'S Manual Download Page 75

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Troubleshooting

If you are having difficulty with your machine

IMPORTANT

• For technical help, you must contact Brother customer support. Contact must be made from

within the country where you purchased the machine.

• If you think there is a problem with your machine, check the following chart and follow the

troubleshooting tips. You can correct most problems by yourself.

• If you need additional help, the Brother Solutions Center offers the latest FAQs and

troubleshooting tips.

Visit us at http://solutions.brother.com/.

Summary of Contents for DCP-J4110DW

Page 1: ...Basic User s Guide DCP J4110DW Version 0 UK IRE GEN ...

Page 2: ...1 Date of Purchase Place of Purchase 1 The serial number is on the back of the unit Retain this User s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service Register your product on line at http www brother com registration 2012 Brother Industries Ltd All rights reserved ...

Page 3: ...gs and security settings using the Brother machine You can also find supported protocol information for your machine and detailed troubleshooting tips PDF file CD ROM Web Connect Guide This Guide provides useful information about accessing Internet services from the Brother machine as well as downloading images printing data and uploading files directly to Internet services PDF file Brother Soluti...

Page 4: ...Changing Shortcuts 9 Deleting Shortcuts 10 Using Shortcuts 10 Volume Settings 10 Beeper Volume 10 Touchscreen LCD 11 Setting the backlight brightness 11 2 Loading paper 12 Loading paper and other print media 12 Loading paper in the paper tray 12 Loading smaller paper Photo Photo L and envelopes 15 Loading paper in the manual feed slot 19 Unprintable area 23 Paper settings 24 Paper Size and Type 24...

Page 5: ...scanning 40 Scanning a document as a PDF file using ControlCenter4 Windows 41 How to change the machine s Scan mode settings for PDF scanning 44 How to scan a document as a PDF file using the Touchscreen 46 A Routine maintenance 47 Replacing the ink cartridges 47 Cleaning and checking the machine 50 Cleaning the scanner glass 50 Cleaning the print head 50 Checking the print quality 51 Checking the...

Page 6: ... tables 85 Entering Text 98 Inserting spaces 98 Making corrections 98 Repeating letters 98 D Specifications 99 General 99 Print media 101 Copy 103 PhotoCapture Center 104 PictBridge 105 Scanner 106 Printer 107 Interfaces 108 Network 109 Computer requirements 110 Consumable items 111 E Index 112 ...

Page 7: ...only Remote Retrieval Additional receiving operations Polling overview 5 Dialling and storing numbers MFC models only Voice operations Additional dialling operations Additional ways to store numbers 6 Printing reports Fax reports MFC models only Reports 7 Making copies Copy options 8 Printing photos from a memory card or USB Flash memory drive PhotoCapture Center operations Print Images PhotoCaptu...

Page 8: ...vi ...

Page 9: ...choose User s Guides If you have not installed the software you can find the documentation on the CD ROM by following the instructions below a Turn on your PC Insert the Brother CD ROM into your CD ROM drive General information 1 WARNING WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injuries CAUTION CAUTION indicates a potentially hazardo...

Page 10: ...Guide you want to read How to find Scanning instructions 1 There are several ways you can scan documents You can find the instructions as follows Software User s Guide Scanning ControlCenter Network Scanning Nuance PaperPort 12SE How to Guides Windows The complete Nuance PaperPort 12SE How to Guides can be viewed from the Help section in the PaperPort 12SE application Presto PageManager User s Gui...

Page 11: ... and printable downloads click Brother CreativeCenter To return to the top menu click Back or if you have finished click Exit Accessing Brother Support Macintosh 1 You can find all the contacts you will need such as Web support Brother Solutions Center on the CD ROM Double click the Brother Support icon The following screen will appear To download and install Presto PageManager click Presto PageMa...

Page 12: ...uchscreen LCD You can access the menus and options by pressing them as they are displayed on this screen You can adjust the angle of the Touchscreen LCD and Touchpanel by lifting it To lower this control panel push the release button that is located behind the mark as shown in the illustration 1 ...

Page 13: ... not light up when there is only one page Shortcut Press to use preset Shortcut settings These are always lit even when you have not yet added your Shortcut settings Press to display instructions about how to set up a Shortcut Warning icon The warning icon lights up when there is an error or maintenance message Press to view the instruction on the Touchscreen For information about error messages s...

Page 14: ...lets you access the Ink menu 2 Copy Lets you access the Copy mode 3 Scan Lets you access the Scan mode 4 Settings Lets you access the full Settings menu 5 Web Lets you connect the Brother machine to an Internet service when you press For more information see the Web Connect Guide 6 Photo Lets you access Photo mode when you press t and then press 7 Wireless Status A four level indicator on the Read...

Page 15: ...ll through them The following steps show how to change a setting in the machine In this example the Paper Type setting is changed from Plain Paper to Inkjet Paper a Press Settings b Press s or t on the Touchpanel to display General Setup c Press General Setup d Press s or t to display Paper Type e Press Paper Type f Press s or t to display Inkjet Paper g Press Inkjet Paper NOTE Press if you want t...

Page 16: ...E Blank will appear as the name of available Shortcuts d Read the information on the Touchscreen and then press Next to display the modes Copy and Scan e Press Copy or Scan for the mode of your new Shortcut If you press Scan press s or t to display Scan to Media Scan to Network or Scan to FTP and then press the type of scan you want to set Do one of the following If you press Scan to Media go to s...

Page 17: ...want to change d Press Change e Read the information on the Touchscreen and then press Yes to confirm f Press s or t to display the current settings for this Shortcut and then press the setting you want to change g Press s or t to display the available options for the setting and then press the new option you want to set Repeat steps f and g to change other settings as needed h When you have finis...

Page 18: ...ings Using Shortcuts 1 The Shortcuts are always displayed on the Touchpanel To use a Shortcut simply press it on the Touchpanel Volume Settings 1 Beeper Volume 1 When the beeper is on the machine will beep when you press a key or make a mistake You can choose from a range of beeper volume levels from High to Off a Press Settings b Press s or t on the Touchpanel to display General Setup c Press Gen...

Page 19: ...Touchscreen LCD try changing the brightness setting a Press Settings b Press s or t on the Touchpanel to display General Setup c Press General Setup d Press s or t to display LCD Settings e Press LCD Settings f Press Backlight g Press s or t to display Light Med or Dark and then press the option you want to set h Press ...

Page 20: ... detailed information see Product Safety Guide Loading paper in the paper tray 2 Load only one size of paper and one type of paper in the paper tray at any time a Pull the paper tray completely out of the machine NOTE If the paper support flap 1 is open close it and then slide the paper support 2 into the output paper tray cover When you load a different paper size in the tray you will need to cha...

Page 21: ... 2 IMPORTANT Be careful not to push the paper in too far it may lift at the back of the tray and cause paper feed problems NOTE A5 or smaller size paper should be loaded into the tray in portrait orientation For more information see Loading smaller paper Photo Photo L and envelopes on page 15 If you want to add paper before the tray is empty remove the paper from the tray and combine it with the p...

Page 22: ... the paper is flat in the tray and below the maximum paper mark 1 Overfilling the paper tray may cause paper jams h Close the output paper tray cover i Slowly push the paper tray completely into the machine j While holding the paper tray in place pull out the paper support 1 until it clicks and unfold the paper support flap 2 1 1 2 1 ...

Page 23: ...ut envelopes 2 Use envelopes that weigh between 80 to 95 g m2 Some envelopes need margin settings to be set in the application Make sure you do a test print first before printing many envelopes IMPORTANT DO NOT use the following types of envelopes as they will not feed correctly That are of a baggy construction That have windows That are embossed have raised writing on them That have clasps or sta...

Page 24: ...ANT If envelopes are double feeding put one envelope in the paper tray at a time b Put envelopes in the paper tray with the address side down If the envelope flaps are on the long edge load the envelopes with the flap on the left as shown in the illustration Gently press and slide the paper guides 1 to fit the size of the envelopes 1 ...

Page 25: ...entation Macintosh in the printer driver s dialog box and then adjust the size and margin in your application See Software User s Guide Printing Windows See Software User s Guide Printing and Faxing Macintosh Loading Photo and Photo L paper 2 a Before loading press the corners and sides of the Photo and Photo L paper to make them as flat as possible IMPORTANT If Photo 10 15 cm or Photo L 89 127 mm...

Page 26: ...r d Put Photo or Photo L paper in the paper tray print side down e Open the output paper tray cover 1 f Gently adjust the paper guides 1 to fit the paper Make sure the paper guides touch the sides of the paper g Close the output paper tray cover 1 1 ...

Page 27: ...tive A5 A6 envelopes Photo 10 15 cm Photo L 89 127 mm Photo 2L 13 18 cm and Index Card 127 203 mm NOTE The machine automatically turns on Manual Feed mode when you put paper in the manual feed slot If you are using paper that is longer than A4 Letter size paper or envelopes with the flap on the short edge close the paper support flap a Open the manual feed slot cover located at the back of the mac...

Page 28: ...slot and the mark 2 in landscape orientation is on the left side of it When you slide the paper guides confirm that they are in these positions c Put only one sheet of paper in the manual feed slot with the side to be printed on face up Using A3 Ledger Legal A5 A6 envelopes Photo Photo L Photo 2L or Index Card Portrait orientation 2 Using A4 Letter or Executive Landscape orientation 2 2 1 ...

Page 29: ...guides too tightly against the paper Doing this may cause the paper to fold Place the paper in the centre of the manual feed slot between the paper guides If the paper is not centred pull it out and insert it again at the centre position e Using both hands put one sheet of paper in the manual feed slot until the front edge touches the paper feed roller Let go of the paper when you hear the machine...

Page 30: ...ed before you close the manual feed slot cover When paper is placed in the manual feed slot the machine will always print from the manual feed slot Paper inserted in the manual feed slot while a test page or report is being printed will be ejected During the machine s cleaning process paper you place in the manual feed slot will be ejected Wait until the machine finishes its cleaning and then plac...

Page 31: ...n the shaded areas of cut sheet paper when the Borderless print feature is available and turned on See Software User s Guide Printing Windows See Software User s Guide Printing and Faxing Macintosh NOTE The Borderless print feature is not available for envelopes and 2 sided printing Cut Sheet Paper Envelopes Top 1 Left 2 Bottom 3 Right 4 Cut Sheet 3 mm 3 mm 3 mm 3 mm Envelopes 22 mm 3 mm 22 mm 3 m...

Page 32: ... at the front of the machine When you use transparencies or glossy paper remove each sheet at once to prevent smudging or paper jams Paper Size 2 You can use the following sizes of paper for printing copies A4 A5 A3 10 15 cm Letter Legal and Ledger When you change the size of paper you load in the machine you will need to change the paper size setting at the same time a Press Settings b Press s or...

Page 33: ...age 24 When you print on Brother Photo paper load one extra sheet of the same photo paper in the paper tray An extra sheet has been included in the paper package for this purpose When you use transparencies or photo paper remove each sheet at once to prevent smudging or paper jams Avoid touching the printed surface of the paper immediately after printing the surface may not be completely dry and m...

Page 34: ... designed for laser printers copiers may stain your next document Use only transparencies recommended for inkjet printing IMPORTANT DO NOT use the following kinds of paper Damaged curled wrinkled or irregularly shaped paper 1 2 mm or greater curl may cause jams to occur Extremely shiny or highly textured paper Paper that cannot be arranged uniformly when stacked Short grain paper Paper capacity of...

Page 35: ...ser Defined JIS B5 182 257 mm 7 2 10 1 in User Defined A5 148 210 mm 5 8 8 3 in Yes Yes A6 105 148 mm 4 1 5 8 in Yes Cards Photo 10 15 cm 4 6 in Yes Yes Yes Photo L 89 127 mm 3 1 2 5 in Yes Photo 2L 13 18 cm 5 7 in Yes Yes Index Card 127 203 mm 5 8 in Yes Postcard 1 100 148 mm 3 9 5 8 in User Defined Postcard 2 Double 148 200 mm 5 8 7 9 in User Defined Envelopes C5 Envelope 162 229 mm 6 4 9 in Yes...

Page 36: ... Paper types No of sheets Paper Tray Landscape A4 Letter Executive Portrait A5 A6 Photo Photo L Photo 2L Index card Envelopes Com 10 DL Monarch Plain Paper 150 1 Inkjet Paper 20 Glossy Paper Photo 20 Index Card Postcard 30 Envelopes Transparencies 10 Manual Feed Slot Landscape A4 Letter Executive Portrait A3 Ledger Legal A5 A6 Photo Photo L Photo 2L Index card Envelopes C5 Com 10 DL Monarch Plain ...

Page 37: ...hickness Cut Sheet Plain Paper 64 to 120 g m2 0 08 to 0 15 mm Inkjet Paper 64 to 200 g m2 0 08 to 0 25 mm Glossy Paper 1 Up to 220 g m2 Up to 0 25 mm Cards Photo Card 1 Up to 220 g m2 Up to 0 25 mm Index Card Up to 120 g m2 Up to 0 15 mm Postcard 1 Postcard 2 Up to 200 g m2 Up to 0 25 mm Envelopes 80 to 95 g m2 Up to 0 52 mm Transparencies ...

Page 38: ...ok Document Sizes Supported 3 How to load documents 3 a Lift the document cover b Using the document guidelines on the left and top place the document face down in the upper left corner of the scanner glass 1 document cover c Close the document cover Loading documents 3 Length Up to 297 mm Width Up to 215 9 mm Weight Up to 2 kg 1 ...

Page 39: ...O NOT slam the cover down or press on it Unscannable area 3 The scannable area depends on the settings in the application you are using The figures below show unscannable areas Usage Document Size Top 1 Bottom 3 Left 2 Right 4 Copy All paper sizes 3 mm 3 mm Scan 1 mm 1 mm 1 3 2 4 ...

Page 40: ...e following copy settings Press Copy and then press Options Press s or t on the Touchpanel to scroll through the copy settings When the setting you want is displayed press it and choose your option When you have finished changing options press OK Basic User s Guide For information about changing the following copy settings see page 33 Paper Type Paper Size Advanced User s Guide For information abo...

Page 41: ...er than A4 size you will need to change the Paper Size setting You can copy only on A4 A5 A3 Photo 10 15 cm Letter Legal or Ledger paper a Load your document b Press Copy c Enter the number of copies you want d Press Options e Press s or t on the Touchpanel to display Paper Size f Press Paper Size g Press s or t to display A4 A5 A3 10x15cm Letter Legal or Ledger and then press the option you want ...

Page 42: ...h memory drive that is inserted in the front of the machine See Software User s Guide PhotoCapture Center Windows See Software User s Guide Remote Setup PhotoCapture Center Macintosh Using a memory card or USB Flash memory drive 5 Your Brother machine has media drives slots for use with the following popular digital camera media Memory Stick Duo Memory Stick PRO Duo SD Memory Card SDHC Memory Card...

Page 43: ...dge compatible camera or a digital camera that uses the USB mass storage standard Any other USB devices are not supported 2 Memory card slot Slot Compatible memory cards Upper slot Memory Stick Duo Memory Stick PRO Duo Memory Stick Micro Adapter required Lower slot SD Memory Card SDHC Memory Card SDXC Memory Card MultiMedia Card MultiMedia Card plus miniSD Adapter required miniSDHC Adapter require...

Page 44: ...ne at the same time Doing this may cause damage to the machine DO NOT unplug the power cord or remove the memory card or USB Flash memory drive from the media drive slot or USB direct interface while the machine is reading or writing to the memory card or USB Flash memory drive You will lose your data or damage the card The machine can only read one device at a time ...

Page 45: ...ant to print f Repeat steps d and e until you have chosen all the photos you want to print Press OK g Read and confirm the displayed list of options and do one of the following If you want to change the print settings press Options See Advanced User s Guide PhotoCapture Center print settings If you do not want to change any settings go to step h h Press Start to print PhotoCaptureCenter print sett...

Page 46: ...iting to it to avoid damaging the card USB Flash memory drive or the data stored on them h Press Options Do one or more of the following To change the scan type press s or t to display Scan Type Press Scan Type and choose Colour or Black and White To change the resolution press s or t to display Resolution Press Resolution and choose 100 dpi 200 dpi 300 dpi 600 dpi or Auto To change the file type ...

Page 47: ... See Quick Setup Guide b From your application choose the Print command c Choose the name of your machine in the Print dialog box and click Properties or Preferences depending on the application you are using d Choose the settings you want to change in the Properties dialog box Media Type Print Quality Paper Size Orientation Colour Greyscale Ink Save Mode Scaling 2 sided Booklet e Click OK f Click...

Page 48: ...s from the CD ROM See Quick Setup Guide Install MFL Pro Suite Configure the machine with a TCP IP address if network scanning does not work See Software User s Guide Configuring Network Scanning for Windows NOTE You can download the scanner driver without the Brother ControlCenter from the Brother Solutions Center at http solutions brother com How to scan to a computer 7 ...

Page 49: ...ets you quickly and easily access the applications you use most often Using ControlCenter4 eliminates the need to manually launch specific applications a Load your document See How to load documents on page 30 b Open ControlCenter4 by clicking All Programs Brother DCP XXXX where XXXX is your model name ControlCenter4 The ControlCenter4 application will open c If the ControlCenter4 Mode screen appe...

Page 50: ... Choose PDF pdf from the File Type pull down list 2 You can enter the file name you want to use for the document 3 You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 You can choose a scanning resolution from the Resolution pull down list 5 You can choose the document size from the Document Size pull down list f Click OK 1 2 4 5 3 ...

Page 51: ...How to scan to a computer 43 7 g Click File h Press Scan The machine starts the scanning process The folder where the scanned data is saved will open automatically ...

Page 52: ...ngs using ControlCenter4 Windows a Open ControlCenter4 by clicking All Programs Brother DCP XXXX where XXXX is your model name ControlCenter4 The ControlCenter4 application will open b Make sure the machine you want to use is selected from the Model pull down list c Click the Device Settings tab d Click Device Scan Settings ...

Page 53: ...t 2 You can enter the file name you want to use for the document 3 You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 You can choose a scanning resolution from the Resolution pull down list 5 You can choose the document size from the Document Size pull down list f Click OK 1 2 4 5 3 ...

Page 54: ... change the default settings go to step f f Press Options g Press Set with TouchPanel Press On h Choose the settings for Scan Type Resolution File Type and Remove Background as needed i Press OK j Press Start The machine starts the scanning process NOTE The following scan modes are available Scan to OCR Scan to File Scan to Image Scan to Media Scan to email Scan to FTP Scan to Network Web Service ...

Page 55: ... eyes wash it out with water at once and call a doctor if you are concerned IMPORTANT Brother multifunction machines are designed to work with ink of a particular specification and will work to a level of optimum performance and reliability when used with Brother Original ink cartridges Brother cannot guarantee this optimum performance and reliability if ink or ink cartridges of other specificatio...

Page 56: ... colour indicated on the Touchscreen and then take out the ink cartridge d Turn the green release lever on the orange protective packing 1 counterclockwise until it clicks to release the vacuum seal Then remove the orange protective packing as shown IMPORTANT DO NOT touch the area of the cartridge indicated 2 this can prevent the machine from detecting the cartridge 1 2 1 2 ...

Page 57: ...ge and that it is installed correctly Remove the ink cartridge and reinstall it slowly until the cartridge lever lifts IMPORTANT DO NOT take out ink cartridges if you do not need to replace them If you do so it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge DO NOT touch the cartridge insertion slots If you do so the ink may stain your skin If in...

Page 58: ...essarily IMPORTANT DO NOT touch the print head Touching the print head may cause permanent damage and may void the print head s warranty a Press Settings NOTE If is on the Touchscreen you can press it and then go to step e b Press s or t on the Touchpanel to display General Setup c Press General Setup d Press Ink e Press Cleaning f Press s or t to display Black Colour or All and then press the opt...

Page 59: ... Yes to finish the Print Quality check and go to step m If you can see missing short lines as shown below press No j The Touchscreen asks you if the print quality is OK for black and then the three colours Press Yes or No k The Touchscreen asks you if you want to start cleaning Press Yes The machine starts cleaning the print head l After the cleaning procedure is finished press Start The machine s...

Page 60: ... on the Touchscreen you can press it and then go to step e b Press s or t on the Touchpanel to display General Setup c Press General Setup d Press Ink e Press Test Print f Press Alignment g Press Start The machine starts printing the Alignment Check Sheet h For the A pattern press the number of the test print that has the least visible vertical stripes 1 9 i For the B pattern press the number of t...

Page 61: ...hen go to the page suggested below Paper handling and Printing problems Printing Difficulties on page 68 Print Quality Difficulties on page 69 Paper Handling Difficulties on page 71 Copying problems Copying Difficulties on page 72 Scanning problems Scanning Difficulties on page 73 PhotoCapture Center Difficulties on page 73 Software and Network problems Software Difficulties on page 73 Network Dif...

Page 62: ... in monochrome mode for approximately four weeks depending on the number of pages you print While this message appears on the Touchscreen each operation works in the following way Printing If you choose Greyscale in the Advanced tab of the printer driver you can use the machine as a monochrome printer 2 sided print is not available when this message appears Copying If the paper type is set to Plai...

Page 63: ...Replace Ink One or more of the ink cartridges have reached the end of their life The machine will stop all print operations Replace the ink cartridges See Replacing the ink cartridges on page 47 Cover is Open The scanner cover is not completely closed Lift the scanner cover and then close it again Make sure the USB cable if used has been guided correctly through the cable channel and out the back ...

Page 64: ...resolved by cleaning The more cleaning the machine requires the faster these boxes will fill up NOTE Repairs resulting from the use of non Brother supplies may not be covered under the stated product warranty The ink absorber box or flushing box will need to be replaced Contact Brother Customer Service or your local Brother Authorised Service Centre to have your machine serviced Other reasons for ...

Page 65: ...y card or USB Flash memory drive you are using has no available space or already contains 999 files Your machine can only save to your memory card or USB Flash memory drive if it contains fewer than 999 files Delete unused files to free some space and try again No File The memory card or USB Flash memory drive in the media drive does not contain a JPG file Put the correct memory card or USB Flash ...

Page 66: ...Jam Clear Cover is not closed correctly Make sure the Jam Clear Cover is closed evenly at both ends See Printer jam or paper jam on page 61 The paper was not inserted in the centre position of the manual feed slot Remove the paper and re insert it in the centre of the manual feed slot and then press OK on the Touchscreen See Loading paper in the manual feed slot on page 19 Out of Memory The machin...

Page 67: ...up rollers Clean the paper pick up rollers See Advanced User s Guide Cleaning the paper pick up rollers Paper tray not detected Please put the paper tray firmly back in the machine The paper tray is not completely inserted Slowly push the paper tray completely into the machine Paper or a foreign object has prevented the paper tray from being inserted correctly Pull the paper tray out of the machin...

Page 68: ... installed in the wrong position Check which ink cartridges are not matched by colour to their ink cartridge positions and move them to their correct positions Wrong Paper The paper size setting does not match the size of paper in the tray 1 Make sure the paper size you choose matches the size of paper in the tray See Paper Size on page 24 2 Make sure you loaded the paper in the correct orientatio...

Page 69: ...d paper depending on where it is jammed in the machine Paper is jammed in the front of the machine B If the Touchscreen shows Paper Jam Front follow these steps a Unplug the machine from the electrical socket b Pull the paper tray 1 completely out of the machine c Pull out the jammed paper 1 d Lift the Jam Clear Flap and remove the jammed paper e Make sure you look carefully inside the machine abo...

Page 70: ...ional paper jam clear operations on page 65 Paper is jammed in the back of the machine B If the Touchscreen shows Paper Jam Rear follow these steps a Unplug the machine from the electrical socket b Open the Jam Clear Cover 1 at the back of the machine c Open the inside cover 1 d Pull the jammed paper out of the machine e Close the inside cover and Jam Clear Cover Make sure the covers are closed co...

Page 71: ...he electrical socket b Pull the paper tray 1 completely out of the machine c Pull out the jammed paper 1 d Lift the Jam Clear Flap and then remove the jammed paper e Make sure you look carefully inside the machine above and below the Jam Clear Flap for any pieces of paper With the tray removed go to step f f Open the Jam Clear Cover 1 at the back of the machine 1 1 1 ...

Page 72: ...osed correctly j Put the paper tray firmly back in the machine k Using both hands use the finger holds on each side of the machine to lift the scanner cover 1 into the open position Move the print head if necessary to take out any paper remaining in this area Make sure that jammed paper is not left in the corners of the machine 2 and 3 1 1 2 3 ...

Page 73: ... water l Lift the scanner cover 1 to release the lock Gently push the scanner cover support down 2 and close the scanner cover 3 using both hands NOTE Make sure you pull out the paper support until it clicks m Re connect the power cord NOTE If there is a repeat paper jam a small piece of paper may be stuck in the machine See Additional paper jam clear operations on page 65 Additional paper jam cle...

Page 74: ... If you do not push the paper deep enough into the manual feed slot the machine will not feed it when you re connect the power cord f Re connect the power cord The paper you placed in the manual feed slot will be fed through the machine and ejected g Place your hands in the finger holds on each side of the machine to lift the scanner cover into the open position Make sure that a piece of paper is ...

Page 75: ...made from within the country where you purchased the machine If you think there is a problem with your machine check the following chart and follow the troubleshooting tips You can correct most problems by yourself If you need additional help the Brother Solutions Center offers the latest FAQs and troubleshooting tips Visit us at http solutions brother com ...

Page 76: ... Printer Online Select this option to enable the printer One or more ink cartridges have reached the end of their life See Replacing the ink cartridges on page 47 The document will not print if the old unprinted data remains in the printer driver spooler Open the printer icon and then delete all the data Your printer icon can be found in the following way Windows 7 Click Devices and Printers Print...

Page 77: ...iculty Suggestions Poor print quality Check the print quality See Checking the print quality on page 51 Make sure that the Media Type setting in the printer driver or the Paper Type setting in the machine s menu matches the type of paper you are using See Paper Type on page 24 See Software User s Guide Printing Windows See Software User s Guide Printing and Faxing Macintosh Make sure that your ink...

Page 78: ...requently unplugging the machine and or leaving the machine unplugged for extended periods of time We recommend using to power down the machine Using allows minimal power to the machine ensuring periodic cleanings of the print head occur Characters and lines are blurred Check the printing alignment See Checking the print alignment on page 52 Printed text or images are skewed Make sure the paper is...

Page 79: ...eck Reverse Order in the Basic tab of the printer driver The printouts are wrinkled Windows In the printer driver Advanced tab click Colour Settings and uncheck Bi Directional Printing Macintosh In the printer driver choose Print Settings click Advanced choose Other Print Options and uncheck Bi Directional Printing Make sure you are using Brother Original Innobella ink Paper Handling Difficulties ...

Page 80: ...uck in the machine Make sure paper is not still jammed in the machine See Additional paper jam clear operations on page 65 The paper jams when you use 2 sided copy or 2 sided print Use one of the jam prevention settings 2 sided1 or 2 sided2 For copying See Advanced User s Guide 2 sided copying For printing See Software User s Guide 2 sided Booklet Windows See Software User s Guide 2 sided Printing...

Page 81: ...ithin Windows take out the memory card or USB Flash memory drive before you continue 3 If an error message appears when you try to eject the memory card or USB Flash memory drive it means the card is being accessed Wait a while and then try again 4 If all of the above do not work turn off your PC and machine and then turn them on again Cannot access Removable Disk from the computer Make sure that ...

Page 82: ...twork scanning enter the information below In Name Enter any description for example Brother NetScan In Port number Enter 54925 In Protocol UDP is selected See the instruction manual that came with your third party Security Firewall Software or contact the software manufacturer Macintosh only Re select your network machine in the Device Selector window from the Model pop up menu in the main screen...

Page 83: ...tory settings such as the password and IP address information 2 All Settings You can restore all settings to their factory defaults Brother strongly recommends performing this procedure before handing over or disposing of the machine NOTE Unplug the interface cable before you choose Network or All Settings How to reset the machine B a Press Settings b Press s or t on the Touchpanel to display Init...

Page 84: ... the settings and options you want to set as they are displayed on the Touchscreen We have created step by step Settings Tables so you can see at a glance all the available choices for each setting and feature You can use these tables to quickly choose your preferred settings in the machine Settings and features tables C ...

Page 85: ...vanced Settings Options Off Ink Save Mode Thin Paper Copy Book Copy Remove Background Lets you quickly and easily recall and apply your previously stored preferred settings 8 Scan Scan to Media Scan Type Resolution File Type File Name Remove Background Scan to Network Profile Name Scan to FTP General Setup Ink Test Print Print Quality Alignment Lets you check the print quality or alignment 51 Clea...

Page 86: ...g the Touchscreen backlight stays on for after the last finger press See Sleep Mode 1Min 2Mins 3Mins 5Mins 10Mins 30Mins 60Mins You can choose how long the machine will remain idle before it goes into Sleep mode Auto Power Off Off On When this feature is set to On the machine will turn itself off one hour after entering Sleep Mode When set to Off the machine will not power off automatically Functi...

Page 87: ... Config Auto Static Chooses the WINS configuration mode WINS Server Primary 000 000 000 000 Secondary 000 000 000 000 Specifies the IP address of the primary or secondary WINS server DNS Server Primary 000 000 000 000 Secondary 000 000 000 000 Specifies the IP address of the primary or secondary DNS server APIPA On Off Automatically allocates the IP address from the link local address range See Ne...

Page 88: ... Address 000 255 000 255 000 255 000 255 Enter the IP address Subnet Mask 000 255 000 255 000 255 000 255 Enter the Subnet mask Gateway 000 255 000 255 000 255 000 255 Enter the Gateway address Node Name BRWXXXXXXXXXXXX Enter the Node name WINS Config Auto Static Chooses the WINS configuration mode Level1 Level2 Level3 Level4 Options Descriptions Page See Network User s Guide Go to the Brother Sol...

Page 89: ...u want to use the IPv6 protocol visit http solutions brother com for more information Setup Wizard You can manually configure your print server for a wireless network WPS AOSS You can easily configure your wireless network settings using the one button push method WPS w PIN Code You can easily configure your wireless network settings using WPS with a PIN code Level1 Level2 Level3 Level4 Options De...

Page 90: ...ur Wi Fi Direct network settings using the one button push method See PIN Code You can easily configure your Wi Fi Direct network settings using WPS with a PIN code Manual You can manually configure your Wi Fi Direct network settings Group Owner On Off Sets your machine as the Group Owner Level1 Level2 Level3 Level4 Options Descriptions Page See Network User s Guide Go to the Brother Solutions Cen...

Page 91: ...eak None You can see the current Wi Fi Direct network signal strength When your machine acts as Group Owner the Touchscreen always shows Strong I F Enable On Off Enable or Disable the Wi Fi Direct connection Web Connect Settings Proxy Settings Proxy Connection On Off You can change the Web connection settings See Address Port User Name Password Level1 Level2 Level3 Level4 Options Descriptions Page...

Page 92: ...s No Resets the print server back to its factory default settings such as the password and IP address information 75 All Settings Yes No Resets all the machine s settings back to the factory default Local Language Choose the language you want to use Allows you to change the LCD language for your country See See Advanced User s Guide See Quick Setup Guide The default settings are shown in Bold with...

Page 93: ...ions Quality Normal Best Choose the Copy resolution for the next copy See Paper Type Plain Paper Inkjet Paper Brother BP71 Other Glossy Transparency Choose the paper type that matches the paper in the tray 33 Paper Size A4 A5 A3 10x15cm Letter Legal Ledger Choose the paper size that matches the paper in the tray 33 See Advanced User s Guide The default settings are shown in Bold with an asterisk ...

Page 94: ...tomatically to the paper size you set Custom 25 400 You can choose the enlargement or reduction ratio for your type of document Density Adjusts the density of copies Stack Sort Stack Sort You can choose to stack or sort multiple copies Page Layout Off 1in1 2in1 P 2in1 L 2in1 ID 4in1 P 4in1 L Poster 2x1 Poster 2x2 Poster 3x3 You can make N in 1 2 in 1 ID or Poster copies Level1 Level2 Level3 Option...

Page 95: ...ove Background You can choose various copy settings Set New Default Yes No You can save your copy settings Factory Reset Yes No You can restore all the settings back to the factory default Options1 Options2 Descriptions Page Remove Background Low Medium High Change the amount of background colour that is removed See See Advanced User s Guide The default settings are shown in Bold with an asterisk ...

Page 96: ...e the detailed settings Scan to Network Start Start scanning See Scan to FTP Start Start scanning Scan to email PC Start Start scanning Options For more information see the Options for Scan to File Scan to email and Scan to Image in the following table Configure the detailed settings Scan to OCR Available after Presto PageManager is downloaded for Macintosh users See Accessing Brother Support Maci...

Page 97: ...ng table Configure the detailed settings Web Service Appears when you install a Web Services Scanner which is displayed in your computer s Windows Explorer Scan You can scan data by using the Web Services protocol Scan for E mail Scan for Fax Scan for Print Level1 Level2 Level3 Options Descriptions Page See Software User s Guide The default settings are shown in Bold with an asterisk ...

Page 98: ...our Black and White You can choose the scan type for your document Resolution 100 dpi 200 dpi 300 dpi 600 dpi You can choose the scan resolution for your document File Type If you choose the Colour option in the Scan Type setting PDF JPEG If you choose the Mono option in the Scan Type setting TIFF PDF You can choose the file format for your document Remove Background Off Low Medium High Change the...

Page 99: ...n in the Scan Type setting PDF JPEG If you choose the Mono option in the Scan Type setting TIFF PDF You can choose the file format for your document File Name You can rename the file Remove Background Off Low Medium High Change the amount of background colour that is removed Set New Default Yes No You can save your scan settings as the default settings See Factory Reset Yes No You can restore all ...

Page 100: ... The settings below will appear when On is selected in Set with TouchPanel Scan Type Colour Black and White You can choose the scan type for your document Resolution 100 dpi 200 dpi 300 dpi 600 dpi You can choose the scan resolution for your document File Type Text HTML RTF You can choose the file format for your document See Software User s Guide The default settings are shown in Bold with an ast...

Page 101: ...r more information see the Options in the following table You can adjust your photos with the options Index Print Index Sheet Start You can print a thumbnail page Options Paper Type Options Plain Paper Inkjet Paper Brother BP71 Other Glossy Choose the paper type Paper Size Options Letter A4 Choose the paper size Print Photos Start You can print an individual image Options For more information see ...

Page 102: ...er Glossy Choose the paper type Paper Size 10x15cm 13x18cm A4 A3 Letter Ledger Choose the paper size When A4 or Letter is chosen Print Size 8x10cm 9x13cm 10x15cm 13x18cm 15x20cm Max Size Choose the print size if you are using A4 or Letter size paper Brightness Adjusts the brightness Contrast Adjusts the contrast See Advanced User s Guide The default settings are shown in Bold with an asterisk 2 1 ...

Page 103: ...ant to print whole images or prevent unwanted cropping Borderless On Off Expands the printable area to fit the edges of the paper Date Print Not available for DPOF printing On Off Prints the date on your photo Set New Default Yes No You can save your print settings as the default settings Factory Reset Yes No You can restore all the settings back to the factory default Option1 Option2 Option3 Opti...

Page 104: ... EVERNOTE Dropbox Go to the Brother Solutions Center to download Web Connect Guide at http solutions brother com The default settings are shown in Bold with an asterisk Level1 Level2 Level3 Options Descriptions Page Ink Test Print Print Quality Alignment Lets you check the print quality or alignment 51 52 Cleaning Black Colour All Lets you clean the print head 50 Ink Volume Lets you check the avai...

Page 105: ... Setup Setup Wizard You can manually configure your printserver for a wireless network See Setup with PC You can configure the Wi Fi settings using a PC WPS AOSS You can easily configure your wireless network settings using the one button push method WPS w PIN Code You can easily configure your wireless network settings using WPS with a PIN code See See Quick Setup Guide See Network User s Guide T...

Page 106: ...pending on your country Making corrections C If you entered an incorrect character and want to change it press d to move the cursor under the incorrect character and then press Enter the correct character You can also use the cursor to go back and insert letters If the Touchscreen does not show d press repeatedly until you have erased the incorrect character Enter the correct characters Repeating ...

Page 107: ...pattern 3 Measured according to IEC 62301 Edition 2 0 4 Even when the machine is turned off it will automatically turn itself on periodically for print head maintenance and then turn itself off Specifications D Printer Type Inkjet Print Head Mono Colour Piezo with 420 nozzles 1 Piezo with 420 nozzles 3 Memory Capacity 128 MB LCD Liquid Crystal Display 1 8 in 44 9 mm TFT Colour Touchscreen LCD and ...

Page 108: ...emission Dimension Weight 8 kg Noise Operating LPAm 50 dB A Average 1 Noise per ISO9296 Copying LWAd 6 26 B A 2 Mono LWAd 6 19 B A Colour Ready LWAd 3 28 B A Mono Colour Temperature Operating Best Print Quality 10 to 35 C 20 to 33 C Humidity Operating Best Print Quality 20 to 80 without condensation 20 to 80 without condensation Document Size Scanner Glass Width Max 215 9 mm Scanner Glass Length M...

Page 109: ...ach operation on page 27 Paper Input Paper Tray Paper type Plain paper inkjet paper coated paper glossy paper 1 and transparency 1 2 Paper size 3 Landscape A4 Letter Executive Portrait A5 A6 Envelopes Com 10 DL Monarch Photo 10 15 cm Photo L 89 127 mm Photo 2L 13 18 cm and Index card 127 203 mm Width 89 mm 215 9 mm Length 127 mm 297 mm For more information see Paper weight and thickness on page 29...

Page 110: ...n paper inkjet paper coated paper glossy paper 1 and transparency 1 2 Paper Size 3 Landscape A4 Letter Executive Portrait A3 Ledger Legal A5 A6 Envelopes Com 10 DL Monarch C5 Photo 10 15 cm Photo L 89 127 mm Photo 2L 13 18 cm and Index card 127 203 mm Width 89 mm 297 mm Length 127 mm 431 8 mm For more information see Paper weight and thickness on page 29 Maximum paper tray capacity 1 sheet of spec...

Page 111: ...n A4 size paper Colour Monochrome Yes Yes Copy Width 1 204 mm Multiple Copies Stacks Sorts up to 99 pages Enlarge Reduce 25 to 400 in increments of 1 Resolution Prints up to 1200 1200 dpi 2 sided Yes Paper type Plain paper Paper size A4 Letter A5 ...

Page 112: ...ith Adapter 64 MB 1 GB SD Memory Card 16 MB 2 GB miniSD with Adapter 16 MB 2 GB microSD with Adapter 16 MB 2 GB SDHC Memory Card 4 GB 32 GB miniSDHC with Adapter 4 GB 32 GB microSDHC with Adapter 4 GB 32 GB SDXC Memory Card 48 GB 128 GB USB Flash memory drive 2 Resolution Up to 1200 4800 dpi File Extension Media Format DPOF ver 1 0 ver 1 1 Exif DCF up to ver 2 1 Image Format Photo Print JPEG 3 AVI...

Page 113: ...ications 105 D PictBridge D Compatibility Supports the Camera Imaging Products Association PictBridge standard CIPA DC 001 Visit http www cipa jp pictbridge for more information Interface USB direct interface ...

Page 114: ... be selected by using the Brother scanner utility Colour Monochrome Yes Yes TWAIN Compliant Yes Windows XP 1 Windows Vista Windows 7 Mac OS X v10 5 8 10 6 x 10 7 x 2 WIA Compliant Yes Windows XP 1 Windows Vista Windows 7 ICA Compliant Yes Mac OS X v10 6 x 10 7 x Colour Depth 48 bit colour Processing Input 24 bit colour Processing Output 256 levels per colour Greyscale 16 bit colour Processing Inpu...

Page 115: ... 3 When printing on A3 size paper 4 For detailed specifications visit http www brother com Resolution Up to 1200 6000 dpi Printing Width 3 291 mm 297 mm borderless 1 Borderless 2 A4 Letter A3 Ledger A6 Photo 10 15 cm Photo L 89 127 mm Photo 2L 13 18 cm 2 sided Paper type Plain paper Paper size A4 Letter A5 Executive Print Speed 4 ...

Page 116: ...ce 2 Third party USB ports are not supported 3 See Network on page 109 See Network User s Guide Supported protocols and security features USB 1 2 A USB 2 0 interface cable that is no longer than 2 m LAN cable 3 Ethernet UTP cable category 5 or greater Wireless LAN IEEE 802 11b g n Infrastructure Mode Ad hoc Mode IEEE 802 11g n Wi Fi Direct ...

Page 117: ...er 1 Also included is Brother BRAdmin Light 2 Network Management software 1 See the Computer Requirements chart on page 110 2 Windows If you require more advanced printer management use the latest Brother BRAdmin Professional utility version that is available as a download from http solutions brother com Wireless Network Security SSID 32 characters WEP 64 128 bit WPA PSK TKIP AES WPA2 PSK AES Wire...

Page 118: ...ndows Server 2008 R2 64bit x64 processor Macintosh Operating System Mac OS X v10 5 8 Printing Scanning Removable Disk 4 PowerPC G4 G5 or Intel Processor 80 MB 550 MB Mac OS X v10 6 x Mac OS X v10 7 x Intel Processor Conditions 1 For WIA 1200 1200 resolution Brother Scanner Utility enables to enhance up to 19200 19200 dpi 2 Third party USB ports are not supported 3 PaperPort 12SE supports Windows X...

Page 119: ...ld Cyan LC125XLC Super High Yield Magenta LC125XLM Black Yellow Cyan and Magenta Approximately 1 200 pages 1 High Yield Black LC123BK High Yield Yellow LC123Y High Yield Cyan LC123C High Yield Magenta LC123M Black Yellow Cyan and Magenta Approximately 600 pages 1 1 Approx cartridge yield is declared in accordance with ISO IEC 24711 For more information about the replacement consumables visit us at...

Page 120: ... Print Only 54 Cannot Detect 55 Cannot Print 55 Cover is Open 55 Data Remaining 55 Ink Absorber Full 56 Ink low 56 InkAbsorberNearFull 56 No Ink Cartridge 57 No Paper Fed 58 Out of Memory 58 Paper Jam 58 Unable to Clean 59 Unable to Init 59 Unable to Print 59 Unable to Scan 59 Wrong Paper 60 G Greyscale 106 H Help Features tables 85 Settings tables 77 Touchscreen messages 76 I Ink cartridges ink d...

Page 121: ...s 104 Presto PageManager See Software User s Guide Also see Help in the Presto PageManager application Print difficulties 68 paper jams 61 printable area 23 resolution 107 specifications 107 Printing See Software User s Guide R Resolution copy 103 print 107 scan 106 S Scanning See Software User s Guide Serial Number how to find See inside front cover Shortcuts 8 adding 8 changing Shortcut name 9 C...

Page 122: ...114 U Unscannable area 31 V Volume setting beeper 10 W Windows See Software User s Guide Wireless Network See Quick Setup Guide and Network User s Guide ...

Page 123: ...om Visit us on the World Wide Web http www brother com This machine is approved for use in the country of purchase only Local Brother companies or their dealers will only support machines purchased in their own countries ...

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