Brother DCP-9020CDN User Manual Download Page 109

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Troubleshooting

101

If you are having difficulty with your machine

IMPORTANT

• For technical help, you must call the country where you bought the machine. Calls must be

made from within that country.

• If you think there is a problem with your machine, check the chart below and follow the

troubleshooting tips. You can correct most problems by yourself.

• If you need additional help, the Brother Solutions Center offers the latest FAQs and

troubleshooting tips.

Visit us at http://solutions.brother.com/.

Printing difficulties

Difficulties

Suggestions

No printout.

Check that the correct printer driver has been installed and selected.

Check to see if the Touchscreen is showing an error message (see

Error and

maintenance messages

on page 84).

Check the machine is online:

(Windows

7 and Windows Server

2008 R2)

Click the

(

Start

) button >

Devices and Printers

. Right-click

Brother DCP-XXXX Printer

and click

See what's printing

. Click

Printer

in the

menu bar. Make sure

Use Printer Offline

is cleared.

(Windows Vista

and Windows Server

2008)

Click the

(

Start

) button >

Control Panel

Hardware and Sound

Printers

. Right-click

Brother DCP-XXXX Printer

. Make sure

Use Printer Online

is not listed. If it is listed, click this option to set the driver Online.

(Windows

XP and Windows Server

2003)

Click the

Start

button >

Printers and Faxes

. Right-click

Brother DCP-XXXX Printer

. Make sure

Use Printer Online

is not listed. If it is

listed, click this option to set the driver Online.

(Windows

8 and Windows Server

2012)

Move your mouse to the lower right corner of your desktop. When the menu bar
appears, click

Settings

Control Panel

. In the

Hardware and Sound

(Hardware) group, click

View devices and printers

. Right-click the

Brother DCP-XXXX Printer

See what’s printing

. If printer driver options

appear, select your printer driver. Click

Printer

in the menu bar and make sure

that

Use Printer Offline

is not selected.

Contact your administrator to check your Secure Function Lock settings.

Check that the machine is not in Power Off mode.

If the machine is in Power Off mode, press

and hold down on the control

panel, and then re-send print data (see Advanced User's Guide:

Auto Power Off

The machine is not printing or has
stopped printing.

Press .

The machine will cancel the print job and clear it from the memory. The printout
may be incomplete.

Summary of Contents for DCP-9020CDN

Page 1: ...Basic User s Guide DCP 9020CDN Version 0 CHN ENG ...

Page 2: ...perly 3 When the machine need replacing parts for the maintenance and repair please discard used circuit boards used electrical parts and products as disposed electrical materials 4 The power consumption is 0 W after you turn off the machine and unplug it from the AC outlet 5 Some parts in the machine can be used on the same series model machines which are produced in the same factory Note If you ...

Page 3: ...User s Guide Follow these instructions for Printing Scanning Network Scanning and using the Brother ControlCenter utility HTML file CD ROM In the box Network User s Guide This Guide provides useful information about wired network settings and security settings using the Brother machine You can also find supported protocol information for your machine and detailed troubleshooting tips PDF file CD R...

Page 4: ...12 Basic Operations 13 Shortcut Settings 14 Adding Copy Shortcuts 14 Adding Scan Shortcuts 15 Changing Shortcuts 16 Editing Shortcut Names 16 Deleting Shortcuts 17 Recalling Shortcuts 17 Volume settings 17 Beeper volume 17 2 Loading paper 18 Loading paper and print media 18 Loading paper in the paper tray 18 Loading paper in the manual feed slot 20 Unscannable and unprintable areas 24 Paper settin...

Page 5: ...ile using the Touchscreen 39 A Routine maintenance 41 Replacing the consumable items 41 Replacing the toner cartridges 45 Replacing the drum units 52 Replacing the belt unit 58 Replacing the waste toner box 62 Cleaning and Checking the machine 67 Cleaning the outside of the machine 68 Cleaning the LED heads 69 Cleaning the scanner glass 70 Cleaning the corona wires 71 Cleaning the drum unit 74 Cle...

Page 6: ...at the back of the machine 94 Paper is jammed inside the machine 96 Paper is jammed underneath the paper tray 99 If you are having difficulty with your machine 101 Improving the print quality 106 Machine Information 116 Checking the Serial Number 116 Checking the Firmware Version 116 Reset functions 117 How to reset the machine 117 C Settings and features tables 118 Using the Settings Tables 118 S...

Page 7: ...n Lock 2 0 Setting Lock 3 Printing reports Reports 4 Making copies Copy settings A Routine maintenance Checking the machine Replacing periodic maintenance parts Packing and shipping the machine B Glossary C Index You can view the Advanced User s Guide on the CD ROM The Advanced User s Guide explains the following features and operations ...

Page 8: ...vi ...

Page 9: ...E Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features Follow all warnings and instructions marked on the product General information 1 Electrical Hazard icons alert you to a possible electrical shock Fire Hazard icons alert you to the possibility of fire Hot Surface icons warn you not to touch machine parts that...

Page 10: ... your selections either by tapping the screen or by clicking with your mouse After the printer driver is installed appears on both the Start screen and the desktop a Tap or click Brother Utilities either on the Start screen or the desktop b Select your machine from the drop down list c Choose the function you want to use ...

Page 11: ...r model name from the programs grouplist and then choose User s Guides Windows 8 Windows Server 2012 Click Brother Utilities and then click the drop down list and select your model name if not already selected Click Support in the left navigation bar and then click User s Guides If you have not installed the software you can find the documentation on the CD ROM by following these instructions a Tu...

Page 12: ...find Scanning instructions 1 There are several ways you can scan documents You can find the instructions as follows Software User s Guide Scanning ControlCenter Network Scanning Presto PageManager User s Guide NOTE Presto PageManager must be installed before use Macintosh users Presto PageManager must be downloaded and installed before use for further instructions see Accessing Brother Support Mac...

Page 13: ...mentation Google Cloud Print Guide 1 This Guide provides information about how to configure your Brother machine to a Google account and use Google Cloud Print services for printing over the Internet Mobile Print Scan Guide for Brother iPrint Scan 1 This Guide provides useful information about printing from your mobile device and scanning from your Brother machine to your mobile device when connec...

Page 14: ...pplies Information To access the Brother CreativeCenter for FREE photo projects and printable downloads click Brother CreativeCenter To return to the Top Menu click Back Or if you are finished click Exit Accessing Brother Support Macintosh 1 You can find all the contacts you will need such as web support Brother Solutions Center on the CD ROM Double click the Brother Support icon Choose your model...

Page 15: ...General information 7 1 ...

Page 16: ...a Touchscreen LCD with an electrostatic Touchpanel that only shows the LEDs that can be used 1 3 7 in 93 4 mm Touchscreen LCD Liquid Crystal Display This is a Touchscreen LCD You can access the menus and options by pressing them when they are displayed on the screen 1 800 䣕䣧䣥䣷䣴䣧䢢䢢䣒䣴䣫䣰䣶䢢䢴䢢䣫䣰䢢䢳䣋䣆䢢䣅䣱䣲䣻䣏䣱䣴䣧䣅䣱䣲䣻䣕䣥䣣䣰 ...

Page 17: ...date and time but you can change the Home screen s default setting see Setting the Ready screen on page 12 Cancel Press to cancel an operation when illuminated red Numerical Pad Press the numbers on the Touchpanel to enter the number of copies 3 Power On Off Press to turn on the machine Press and hold down to turn off the machine The Touchscreen LCD will show Shutting Down and will stay on for a f...

Page 18: ... Toner levels Setup screen Secure Print and 2 in 1 ID Copy When the More screen is displayed the machine is in Ready mode If Secure Function Lock 1 has been turned on an icon is displayed 1 See Advanced User s Guide Secure Function Lock 2 0 Shortcut screens You can quickly create a Shortcut for frequently used functions such as making a copy and scanning for more information see Shortcut Settings ...

Page 19: ... 2 in 1 ID Copy preset 6 Shortcuts Press to set up Shortcuts You can quickly copy and scan using the options set as Shortcuts NOTE Three Shortcut screens are available You can set up to six Shortcuts in each Shortcut screen A total of 18 Shortcuts are available Swipe left or right or press d or c to view the other Shortcut screens 7 Warning icon The warning icon appears when there is an error or m...

Page 20: ... lets you access the Paper Size setting 7 Paper Type Lets you check the current paper type Also lets you access the Paper Type setting Setting the Ready screen 1 Set the Ready screen to either More Shortcuts 1 Shortcuts 2 or Shortcuts 3 When the machine is idle or you press the Touchscreen will return to the screen you set a Press b Press All Settings c Swipe up or down or press a or b to display ...

Page 21: ...bject such as a pen or stylus It may damage the machine The following steps show how to change a setting in the machine In this example the Touchscreen Backlight setting is changed from Light to Med a Press b Press All Settings c Swipe up or down or press a or b to display General Setup d Press General Setup e Swipe up or down or press a or b to display LCD Settings f Press LCD Settings g Press Ba...

Page 22: ... the information on the Touchscreen and then confirm it by pressing OK e Swipe up or down or press a or b to display the copy presets and then press the preset you want f Swipe up or down or press a or b to display the available settings and then press the setting you want g Swipe up or down or press a or b to display the available options for the setting and then press the option you want Repeat ...

Page 23: ...on on the Touchscreen and then press OK to confirm it Swipe up or down or press a or b to display the Profile Name and then press it Press OK to confirm the Profile Name you have selected Go to step g NOTE To add a Shortcut for to Network and to FTP you must have added the Profile Name beforehand f Do one of the following When the machine is connected to a computer using a USB connection Press OK ...

Page 24: ...write the Shortcut press No to enter a new Shortcut name Go to step f f To create a new Shortcut hold down to delete the current name and then enter a new name using the keyboard on the Touchscreen To help you enter letters see Entering text on page 140 Press OK g Press OK to confirm Editing Shortcut Names 1 You can edit a Shortcut name a Press and hold the Shortcut until the dialog box appears NO...

Page 25: ...The Shortcut settings are displayed on the Shortcut screen To recall a Shortcut simply press the Shortcut name Volume settings 1 Beeper volume 1 When the beeper is on the machine will beep when you press a key or make a mistake You can choose from a range of volume levels a Press b Press All Settings c Swipe up or down or press a or b to display General Setup d Press General Setup e Swipe up or do...

Page 26: ...per tray 2 You can load up to 250 sheets in the paper tray Paper can be loaded up to the maximum paper mark on the right side of the paper tray for recommended paper see Acceptable paper and other print media on page 26 Printing on plain paper thin paper or recycled paper from the paper tray 2 a Pull the paper tray completely out of the machine b While pressing the green paper guide release levers...

Page 27: ...e to be printed on is face down The paper guides touch the sides of the paper so it will feed correctly e Put the paper tray firmly back in the machine Make sure the tray is completely inserted into the machine f Lift up the support flap 1 to prevent paper from sliding off the face down output tray or remove each page as soon as it comes out of the machine 1 1 ...

Page 28: ... media on page 26 NOTE The machine turns on the Manual Feed mode when you put paper in the manual feed slot Printing on plain paper thin paper recycled paper and bond paper from the manual feed slot 2 a Lift up the support flap 1 to prevent paper from sliding off the face down output tray or remove each page as soon as it comes out of the machine b Open the manual feed slot cover c Use both hands ...

Page 29: ...he rollers Put the paper into the manual feed slot with the side to be printed on face up Make sure the paper is straight and in the correct position on the manual feed slot If it is not the paper may not be fed correctly resulting in a skewed printout or a paper jam Do not put more than one sheet of paper in the manual feed slot at any one time as it may cause a jam To easily remove a small print...

Page 30: ... of the machine Use this paper feed and output method for printing on thick paper labels envelopes or glossy paper a Open the back cover face up output tray b For printing envelopes only Pull down the two grey levers one on the left side and one on the right side as shown in the illustration c Open the manual feed slot cover d Use both hands to slide the manual feed slot paper guides to the width ...

Page 31: ...er from the manual feed slot even if Manual is not selected as the paper source Make sure the paper or envelope is straight and in the correct position in the manual feed slot If it is not the paper or envelope may not feed correctly resulting in a skewed printout or a paper jam Pull the paper or envelope out completely when you retry putting the paper into the manual feed slot Do not put more tha...

Page 32: ...ay vary depending on the paper size or settings in the application you are using Usage Document Size Top 1 Bottom 3 Left 2 Right 4 Copy Letter 4 mm 4 mm a single copy or a 1 in 1 copy A4 4 mm 3 mm Legal 4 mm 4 mm Scan Letter 3 mm 3 mm A4 3 mm 3 mm Legal ADF 3 mm 3 mm Print Letter 4 2 mm 4 2 mm A4 4 2 mm 4 2 mm Legal 4 2 mm 4 2 mm 1 3 2 4 ...

Page 33: ...ong Edge A6 and Folio 215 9 mm 330 2 mm a Press b Press Paper Size c Swipe up or down or press a or b to display A4 Letter Legal EXE A5 A5 L A6 Folio 16K 195x270mm 16K 184x260mm or 16K 197x273mm and press the option you want d Press Paper Type 2 To get the best print quality set the machine for the type of paper you are using a Press b Press Paper Type c Swipe up or down or press a or b to display...

Page 34: ...re application as the paper in the tray Avoid touching the printed surface of the paper immediately after printing Before you buy a lot of paper test a small quantity to make sure the paper is appropriate for the machine Use labels that are designed for use in laser machines Recommended paper and print media 2 To get the best print quality we suggest using the following paper Type and size of pape...

Page 35: ... types No of sheets Paper Tray Tray 1 A4 Letter Legal B5 JIS Executive A5 A5 L A6 Folio 1 16K 195x270mm 16K 184x260mm 16K 197x273mm Plain paper Thin paper Recycled paper up to 250 80 g m2 Manual Feed Slot Width 76 2 to 215 9 mm Length 116 0 to 355 6 mm Plain paper Thin paper Thick paper Thicker paper Bond paper Recycled paper Envelopes Labels Glossy paper 1 sheet 1 Envelope Basis weight 70 90 g m2...

Page 36: ...ne s fusing process If you use bond paper paper having a rough surface or paper that is wrinkled or creased the paper may exhibit degraded performance Types of paper to avoid 2 IMPORTANT Some types of paper may not perform well or may cause damage to your machine DO NOT use paper that is highly textured that is extremely smooth or shiny that is curled or warped 1 A curl of 2 mm or greater may caus...

Page 37: ...r tie strings with self adhesive closures that are of a baggy construction that are not sharply creased that are embossed raised writing that were previously printed by a laser or LED machine that are pre printed on the inside that cannot be arranged neatly when stacked that are made of paper that weighs more than the paper weight specifications for the machine with edges that are not straight or ...

Page 38: ...labels with spaces may result in labels peeling off and causing serious jams or print problems All labels used in this machine must be able to withstand a temperature of 200 C for a period of 0 1 seconds Labels can only be fed through the manual feed slot Types of labels to avoid 2 Do not use labels that are damaged curled wrinkled or an unusual shape IMPORTANT DO NOT feed part used label sheets T...

Page 39: ...ped DO NOT use cardboard newspaper or fabric To avoid damaging your machine while using the ADF DO NOT pull on the document while it is feeding NOTE To scan documents that are not appropriate for the ADF see Using the scanner glass on page 32 It is easier to use the ADF if you are loading a multiple page document Make sure documents with correction fluid or written with ink are completely dry a Un...

Page 40: ...ge at a time Document Sizes Supported 3 How to load documents 3 NOTE To use the scanner glass the ADF must be empty a Lift the document cover b Using the document guidelines on the left and top place the document face down in the upper left corner of the scanner glass c Close the document cover IMPORTANT If the document is a book or is thick do not slam the cover or press on it Length Up to 300 0 ...

Page 41: ... Mono Start Stop copying 4 To stop copying press Copy preset settings 4 You can copy with a variety of settings that are already set up for you in the machine simply by pressing them The following preset settings are available Receipt Normal 2in1 ID 2in1 2 sided 1 2 Paper Save a Load your document b Press Copy c Swipe left or right to display Receipt Normal 2in1 ID 2in1 2 sided 1 2 or Paper Save a...

Page 42: ...ou can change the following copy settings Press Copy and then press Options Swipe up or down or press a or b to scroll through the copy settings When the setting you want is displayed press it and choose your option When you have finished changing settings press OK Advanced User s Guide For more information about changing the following settings see Advanced User s Guide Copy settings Quality Enlar...

Page 43: ...M see Quick Setup Guide b From your application choose the Print command c Choose the name of your machine in the Print dialog box and click Properties or Preferences depending on the application you are using d Choose the settings you want to change in the Properties dialog box and then click OK Paper Size Orientation Copies Media Type Print Quality Color Mono Document Type Multiple Page 2 sided ...

Page 44: ... the machine is on a network configure it with a TCP IP address Install the scanner drivers from the CD ROM see Quick Setup Guide Install MFL Pro Suite Configure the machine with a TCP IP address if network scanning does not work see Software User s Guide How to scan to a computer 6 ...

Page 45: ...omputer a Load your document see How to load documents on page 31 b Follow the instructions for the operating system you are using Windows XP Windows Vista and Windows 7 Open ControlCenter4 by clicking Start All Programs Brother XXX XXXX where XXX XXXX is your model name ControlCenter4 The ControlCenter4 application will open Windows 8 Click Brother Utilities and then click the drop down list and ...

Page 46: ...d Make sure the machine you want to use is selected from the Model drop down list e Click File f Press Scan The machine starts the scanning process The folder where the scanned data is saved will open automatically ...

Page 47: ... highlighted in blue d Press OK When the machine is connected to a network press the computer Name Do one of the following If you want to use the default settings go to step i If you want to change the default settings go to step e e Press Options f Press Set with Touch Panel Press On g Choose the settings for Scan Type Resolution File Type Scan Size and Remove Background Colour as needed h Press ...

Page 48: ...e following scan modes are available to Network Windows to FTP to E mail to Image to OCR to File WS Scan 1 Web Services Scan 1 Windows users only Windows Vista SP2 or later Windows 7 and Windows 8 See Software User s Guide ...

Page 49: ... consumables Make sure both are installed as an assembly If the toner cartridge is placed in the machine without the drum unit the messages Drum may be displayed Routine maintenance A Toner cartridge Drum unit See Replacing the toner cartridges on page 45 Model Name TN 281BK TN 285C TN 285M TN 285Y See Replacing the drum units on page 52 Model Name DR 281CL 4 pc drum set or DR 281CL BK DR 281CL CM...

Page 50: ...is approximate and may vary by type of use Touchscreen messages Consumable item to prepare Approximate life How to replace Model name Toner Low Prepare New Toner Cartridge Toner cartridge BK Black C Cyan M Magenta Y Yellow Black 2 500 pages 1 2 Cyan Magenta Yellow 2 200 pages 1 2 See page 45 TN 281BK TN 285C TN 285M TN 285Y Drum End SoonX 1 Drum unit X BK C M Y BK Black C Cyan M Magenta Y Yellow 1...

Page 51: ...ridge colour that you must replace BK Black C Cyan M Magenta Y Yellow Black 2 500 pages 1 2 Cyan Magenta Yellow 2 200 pages 1 2 See page 45 TN 281BK TN 285C TN 285M TN 285Y Replace DrumX Drum unit X BK C M Y BK Black C Cyan M Magenta Y Yellow 15 000 pages 1 3 4 See page 53 4 Drum units DR 281CL 1 Drum unit DR 281CL BK DR 281CL CMY Drum Stop Drum unit Replace Belt Belt unit 50 000 pages 1 See page ...

Page 52: ...pilling or scattering the material inside If you use paper that is not a direct equivalent for the recommended paper the life of consumable items and machine parts may be reduced The projected life for each of the toner cartridges is based on ISO ICE 19798 Frequency of replacement will vary depending on the print volume percentage of coverage types of media used and powering on off the machine Fre...

Page 53: ...w toner cartridge ready for use when you see the Toner Low warning To ensure high quality printing we recommend that you use only Brother Original toner cartridges When you want to buy toner cartridges contact Brother customer service or your local Brother dealer We recommend that you clean the machine when you replace the toner cartridge see Cleaning and Checking the machine on page 67 DO NOT unp...

Page 54: ... locks in the open position c Remove the toner cartridge and drum unit assembly for the colour shown on the Touchscreen WARNING HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts ...

Page 55: ...ustration d Push down the green lock lever and take the toner cartridge out of the drum unit WARNING DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire It could explode resulting in injuries DO NOT use flammable substances any type of spray or an organic solvent liquid containing alcohol or ammonia to clean the inside or outside of the product Doing so could cause...

Page 56: ...l stable surface with disposable paper underneath it in case you accidentally spill or scatter toner NOTE Be sure to seal up the used toner cartridge tightly in a bag so that toner powder does not spill out of the cartridge Discard used consumable items according to local regulations keeping it separate from domestic waste If you have questions call your local waste disposal office Be sure to rese...

Page 57: ...ges Brother cannot guarantee this optimum performance if toner or toner cartridges of other specifications are used Brother does not therefore recommend the use of cartridges other than Brother Original cartridges with this machine or the refilling of empty cartridges with toner from other sources If damage is caused to the drum unit or other parts of this machine as a result of the use of toner o...

Page 58: ...ean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times NOTE Be sure to return the tab to the Home position a 1 The arrow on the tab must be aligned with the arrow on the drum unit If it is not printed pages may have a vertical stripe i Repeat step c and step h to clean each of the three remaining corona wires NOTE When cleaning t...

Page 59: ...the toner cartridge colour to the same colour label on the machine BK Black C Cyan M Magenta Y Yellow k Close the top cover of the machine NOTE After replacing a toner cartridge DO NOT turn off the machine or open the top cover until the Touchscreen clears the Please wait message and returns to Ready mode BK C M Y ...

Page 60: ... use a Brother Original drum unit and Brother Original toner units Printing with a third party drum unit or toner unit may reduce not only the print quality but also the quality and life of the machine itself Warranty coverage may not apply to problems caused by the use of a third party drum or toner unit Drum A The corona wires are dirty Clean the corona wires in the four drum units see Cleaning ...

Page 61: ...rum units A IMPORTANT While removing the drum unit handle it carefully because it may contain toner If toner scatters on your hands or clothes wipe or wash it off with cold water at once Every time you replace the drum unit clean the inside of the machine see Cleaning and Checking the machine on page 67 DO NOT unpack the new drum unit until you are ready to install it Exposure to direct sunlight o...

Page 62: ...ill be extremely hot Wait for the machine to cool down before you touch the internal parts IMPORTANT We recommend that you place the toner cartridge and drum unit assembly on a clean flat surface with disposable paper underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration ...

Page 63: ...ide of the product Doing so could cause a fire or electrical shock Instead only use a dry lint free cloth See Product Safety Guide To use the product safely IMPORTANT Handle the toner cartridge carefully If toner scatters on your hands or clothes immediately wipe or wash it off with cold water To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations We recommend tha...

Page 64: ... your local waste disposal office Be sure to reseal the consumable items tightly so that the material inside does not spill e Unpack the new drum unit f Pull off the protective cover g Put the toner cartridge firmly into the new drum unit until you hear it lock into place If you put the cartridge in correctly the green lock lever will lift automatically NOTE Make sure you put the toner cartridge i...

Page 65: ...m unit If it is not printed pages may have a vertical stripe i Repeat step c and step h to clean each of three remaining corona wires NOTE When cleaning the corona wires you do not have to remove the toner cartridge from the drum unit j Slide each toner cartridge and drum unit assembly into the machine Make sure you match the toner cartridge colour to the same colour label on the machine BK Black ...

Page 66: ...the Replace Belt message appears on the Touchscreen you must replace the belt unit When you replace the belt unit with a new one you must reset the belt unit counter Instructions of how to do this can be found in the box your new belt unit came in IMPORTANT DO NOT touch the surface of the belt unit If you touch it it could decrease print quality Damage caused by incorrect handling of the belt unit...

Page 67: ...extremely hot Wait for the machine to cool down before you touch the internal parts IMPORTANT We recommend that you place the toner cartridge and drum unit assemblies on a clean flat surface with disposable paper underneath them in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration ...

Page 68: ...f the belt unit and lift the belt unit up and then pull it out IMPORTANT To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations e Unpack the new belt unit and put the new belt unit in the machine ...

Page 69: ... the toner cartridge colours to the same colour labels on the machine BK Black C Cyan M Magenta Y Yellow g Close the top cover of the machine h When you replace the belt unit with a new one you must reset the belt unit counter Instructions of how to do this can be found in the box your new belt unit came in BK C M Y ...

Page 70: ...t ready before you get a Replace WT Box message Replace WT Box A When the Replace WT Box message appears on the Touchscreen you must replace the waste toner box a Make sure the machine is turned on b Open the top cover until it locks in the open position c Remove all of the toner cartridge and drum unit assemblies WARNING HOT SURFACE After you have just used the machine some internal parts of the ...

Page 71: ...erneath them in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration d Hold the green handle of the belt unit and lift the belt unit up and then pull it out IMPORTANT To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations ...

Page 72: ... are replacing the waste toner box for the first time and is not required for the replacement waste toner box The orange packing piece is installed at the factory to protect your machine during shipment f Hold the green handle of the waste toner box and remove the waste toner box from the machine ...

Page 73: ... electrical shock Instead only use a dry lint free cloth See Product Safety Guide To use the product safely IMPORTANT DO NOT reuse the waste toner box NOTE Be sure to seal up the waste toner box tightly in a bag so that toner powder does not spill out of the waste toner box Discard the used waste toner box according to local regulations keeping it separate from domestic waste If you have questions...

Page 74: ...e i Slide each toner cartridge and drum unit assembly into the machine making sure you match the toner cartridge colours to the same colour labels on the machine BK Black C Cyan M Magenta Y Yellow j Close the top cover of the machine BK C M Y ...

Page 75: ...sembly into a fire It could explode resulting in injuries DO NOT use flammable substances any type of spray or an organic solvent liquid containing alcohol or ammonia to clean the inside or outside of the product Doing so could cause a fire or electrical shock Instead only use a dry lint free cloth See Product Safety Guide To use the product safely IMPORTANT Use neutral detergents Cleaning with vo...

Page 76: ...an the Touchscreen with a dry soft lint free cloth c Turn on the machine Cleaning the outside of the machine a Press and hold down to turn the machine off b Wipe the outside of the machine with a dry lint free cloth to remove dust c Pull the paper tray completely out of the machine d If paper is loaded in the paper tray remove it e Remove anything that is stuck inside the paper tray ...

Page 77: ...the machine h Turn on the machine Cleaning the LED heads A If there is a problem with the print quality such as light or faded colours or white streaks or bands down the page clean the LED heads as follows IMPORTANT DO NOT touch the windows of the LED heads with your fingers a Press and hold down to turn the machine off b Open the top cover until it locks in the open position ...

Page 78: ...eads 1 with your fingers d Close the top cover of the machine e Turn on the machine Cleaning the scanner glass A a Press and hold down to turn the machine off b Lift the document cover 1 Clean the white plastic surface 2 and scanner glass 3 underneath it with a soft lint free cloth slightly moistened with water 1 1 2 1 3 ...

Page 79: ...he glass to see if you can feel anything on it If you feel dirt or debris clean the glass again concentrating on that area You may need to repeat the cleaning process three or four times To test make a copy after each cleaning d Close the document cover e Turn on the machine Cleaning the corona wires A If you have print quality problems or the Touchscreen shows Drum clean the corona wires as follo...

Page 80: ...ool down before you touch the internal parts IMPORTANT We recommend that you place the toner cartridge and drum unit assembly on a clean flat surface with disposable paper underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration ...

Page 81: ... return the tab to the Home position a 1 The arrow on the tab must be aligned with the arrow on the drum unit If it is not printed pages may have a vertical stripe d Slide the toner cartridge and drum unit assembly into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine BK Black C Cyan M Magenta Y Yellow 1 BK C M Y ...

Page 82: ...at 94 mm intervals follow the steps below to solve the problem a Make sure that the machine is in the Ready mode b Press c Press All Settings d Swipe up or down or press a or b to display Print Reports e Press Print Reports f Press Drum Dot Print g The machine will display Press OK Press OK h The machine will print the Drum Dot Check Sheet Then press i Press and hold down to turn the machine off j...

Page 83: ...achine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts IMPORTANT We recommend that you place the toner cartridge and drum unit assembly on a clean flat surface with disposable paper underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the ele...

Page 84: ... your hands or clothes immediately wipe or wash it off with cold water To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations We recommend that you place the toner cartridge on a clean flat level stable surface with disposable paper underneath it in case you accidentally spill or scatter toner Toner cartridge Drum unit ...

Page 85: ... from the Drum Dot Check Sheet Dot location The sheet has eight numbered columns The number of the column with the printed dot in it is used to find the dot position on the drum o Use the numbered markers next to the drum roller to find the mark For example a dot in column 2 on the Drum Dot Check Sheet would mean that there is a mark in the 2 region of the drum 1 ...

Page 86: ...wipe the surface of the drum gently with a dry cotton swab until the mark on the surface comes off IMPORTANT DO NOT clean the surface of the photosensitive drum with a sharp object or any liquids r Turn the drum unit back over s Put the toner cartridge firmly into the drum unit until you hear it lock into place If you put the cartridge in correctly the green lock lever will lift automatically NOTE...

Page 87: ...and drum unit assembly into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine BK Black C Cyan M Magenta Y Yellow u Close the top cover of the machine v Turn on the machine and try a test print BK C M Y ...

Page 88: ...rn the machine off b Pull the paper tray completely out of the machine c If paper is loaded in the paper tray remove it d Tightly wring out a lint free cloth soaked in lukewarm water and then wipe the separator pad 1 on the paper tray to remove dust e Wipe the two pick up rollers 1 inside the machine to remove dust f Put the paper tray back in the machine g Reload the paper and put the paper tray ...

Page 89: ... Press Yes to confirm e The machine will display Completed f Press NOTE If an error message is displayed press OK and try again For more information see Error and maintenance messages on page 84 If you are using the Windows printer driver the driver will get the calibration data automatically if both Use Calibration Data and Get Device Data Automatically are selected The default settings are on se...

Page 90: ...ompleted e Press Frequency Colour Correction A You can set how often the colour correction Colour Calibration and Auto Registration occurs The default setting is Normal The colour correction process consumes some amount of the toner a Press b Press All Settings c Swipe up or down or press a or b to display Printer d Press Printer e Swipe up or down or press a or b to display Frequency f Press Freq...

Page 91: ...e Other difficulties on page 105 All of the protective parts have been removed Paper is inserted correctly in the paper tray The interface cables are securely connected to the machine and the computer Touchscreen Messages See Error and maintenance messages on page 84 If you did not solve your problem with the above checks identify your problem and then go to the page suggested below Paper handling...

Page 92: ...ontact your administrator to check your Secure Function Lock Settings Calibration failed Calibration failed Press OK and try it again Press and hold down to turn off the machine Wait a few seconds and turn on the machine again Perform the colour calibration again using the Touchscreen or the printer driver see Calibration on page 81 Put in a new belt unit see Replacing the belt unit on page 58 If ...

Page 93: ...mmed at the back of the machine on page 94 The ADF cover is not completely closed Close the ADF cover of the machine The ADF cover is open while loading a document Close the ADF cover of the machine then press Document Jam The document was not inserted or fed correctly or the document scanned from the ADF was too long See Document is jammed in the top of the ADF unit on page 90 or Using the automa...

Page 94: ...The print job will be cancelled Contact your administrator to check your Secure Function Lock Settings Log Access Error The machine could not access the print log file in the server Contact your administrator to check the Store Print Log to Network settings For more information see Network User s Guide Store Print Log to Network Manual Feed Manual was selected as the paper source when there was no...

Page 95: ... Reduce the print resolution See Software User s Guide Out of Memory Secure Print Data is full Press Stop Key and delete the previously stored data The machine s memory is full Press and delete the previously stored secure print data Print Unable XX The machine has a mechanical problem Do one of the following Press and hold down to turn the machine off wait a few minutes and then turn it on again ...

Page 96: ...lace the waste toner box Replace the waste toner box see Replacing the waste toner box on page 62 Scan Unable XX The machine has a mechanical problem Press and hold down to turn the machine off and then turn it on again If the problem continues contact Brother customer service for support Document is too long for 2 sided scanning Press Use the appropriate size of paper for 2 sided scanning see Pri...

Page 97: ...s Toner Low you can still print however the machine is telling you that the toner cartridge is near the end of its life Order a new toner cartridge for the colour that is indicated on the Touchscreen now so a replacement toner cartridge will be available when the Touchscreen shows Replace Toner Touchscreen Initialisation Failed The Touchscreen was pressed before the power on initialization was com...

Page 98: ...s or tears be sure you remove all small paper scraps to prevent future jams d Close the ADF cover e Press Document is jammed under the document cover B a Remove any paper from the ADF that is not jammed b Lift the document cover c Pull the jammed document out to the right If the document rips or tears be sure you remove all small paper scraps to prevent future jams d Close the document cover e Pre...

Page 99: ... cover b Insert a piece of stiff paper such as cardstock into the ADF to push any small paper scraps through c Close the document cover d Press Document is jammed at the output tray B a Remove any paper from the ADF that is not jammed b Pull the jammed document out to the right c Press ...

Page 100: ...the manual feed slot B If the Touchscreen shows Jam Manual Feed follow these steps a Remove any paper that is jammed in and around the manual feed slot b Press Start to resume printing Paper is jammed in the paper trayB If the Touchscreen shows Jam Tray follow these steps a Pull the paper tray completely out of the machine b Use both hands to slowly pull out the jammed paper NOTE Pulling the jamme...

Page 101: ...per guides to fit the paper size Make sure the guides are firmly in the slots d Put the paper tray firmly back in the machine Paper is jammed at the output paper tray B When the paper is jammed at the output paper tray follow the these steps a Use both hands to open the scanner NOTE When the top cover is open you cannot open the scanner b Remove the paper ...

Page 102: ...low these steps a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine b Open the back cover WARNING HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts ...

Page 103: ...des down to release the fuser cover 1 d Use both hands to gently pull the jammed paper out of the fuser unit e Close the fuser cover 1 Make sure the green tabs at the left and right sides lock into place f Close the back cover until it locks in the closed position 1 1 ...

Page 104: ... fan to cool the extremely hot parts inside the machine b Open the top cover until it locks in the open position c Remove all of the toner cartridge and drum unit assemblies WARNING HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts ...

Page 105: ...and drum unit assemblies on a clean flat surface with disposable paper underneath them in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration d Pull out the jammed paper slowly ...

Page 106: ...our labels on the machine BK Black C Cyan M Magenta Y Yellow f Close the top cover of the machine NOTE If you turn off the machine during Jam Inside is on the Touchscreen the machine will print incomplete data from your computer when it is turned on Before you turn on the machine delete the job from your computer s print spooler BK C M Y ...

Page 107: ... on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine b Pull the paper tray completely out of the machine c Make sure the jammed paper does not remain inside the machine d If paper is not caught inside the machine check underneath the paper tray e If the paper is not caught in the paper tray open the back cover ...

Page 108: ... machine will be extremely hot Wait for the machine to cool down before you touch the internal parts f Use both hands to gently pull the jammed paper out of the back of the machine g Close the back cover until it locks in the closed position h Put the paper tray firmly back in the machine ...

Page 109: ...trol Panel Hardware and Sound Printers Right click Brother DCP XXXX Printer Make sure Use Printer Online is not listed If it is listed click this option to set the driver Online Windows XP and Windows Server 2003 Click the Start button Printers and Faxes Right click Brother DCP XXXX Printer Make sure Use Printer Online is not listed If it is listed click this option to set the driver Online Window...

Page 110: ...or print quality See Improving the print quality on page 106 Paper handling difficulties Difficulties Suggestions The machine does not feed paper If the Touchscreen shows the Paper Jam message and you still have a problem see Error and maintenance messages on page 84 If the paper tray is empty load a new stack of paper into the paper tray If there is paper in the paper tray make sure it is straigh...

Page 111: ...ing to scan Windows Make sure the Brother TWAIN or WIA driver is selected as the primary source In PageManager click File Select Source and choose the Brother TWAIN WIA driver TWAIN or ICA errors appear when starting to scan Macintosh Make sure the Brother TWAIN driver is selected as the primary source In PageManager click File Select Source and choose the Brother TWAIN driver Macintosh users can ...

Page 112: ...description for example Brother NetScan In Port number Enter 54925 In Protocol Ensure UDP is selected See the instruction manual that came with your third party Security Firewall Software or contact the software manufacturer For more information you can read FAQs and troubleshooting suggestions at http solutions brother com Macintosh Re select your machine in the Device Selector window from the Mo...

Page 113: ...08 R2 Click the Start button Devices and Printers For Windows Vista and Windows Server 2008 Click the Start button Control Panel Hardware and Sound Printers For Windows XP and Windows Server 2003 Click the Start button Printers and Faxes For Windows 8 and Windows Server 2012 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings Control Panel In the Hard...

Page 114: ...ck that the drum units and toner cartridges are installed correctly Examples of poor print quality Recommendation Printed pages are compressed horizontal stripes appear or characters in the top bottom left and right margins are cut off Adjust the print margins on your application and reprint the job Coloured letters and thin letters in the original document are unclear in the copy Choose Text or R...

Page 115: ...ne and around the drum unit and toner cartridge Clean the drum unit see Cleaning the drum unit on page 74 Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmno...

Page 116: ... tips Identify the colour causing the problem and install a new drum unit see Replacing the drum units on page 53 To identify the colour of the drum unit visit us at http solutions brother com to view our FAQs and troubleshooting tips Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnop...

Page 117: ...53 To identify the colour of the drum unit visit us at http solutions brother com to view our FAQs and troubleshooting tips Coloured spots at 24 mm Identify the colour causing the problem and put in a new toner cartridge see Replacing the toner cartridges on page 46 To identify the colour of the toner cartridge visit us at http solutions brother com to view our FAQs and troubleshooting tips Exampl...

Page 118: ...e copying see Advanced User s Guide Adjusting Density and Contrast Make sure Toner Save mode is off in the Touchscreen or the printer driver see Software User s Guide If the print quality is poor clear the Improve Gray Color check box in the printer driver see Software User s Guide If the print quality of the black portion is not what you expected select the Enhance Black Printing check box in the...

Page 119: ...and install a new drum unit see Replacing the drum units on page 53 To identify the colour of the drum unit visit us at http solutions brother com to view our FAQs and troubleshooting tips Missing thin lines in images Make sure Toner Save mode is off in the Touchscreen or the printer driver see Software User s Guide Change the print resolution If you use a Windows printer driver choose Improve Pat...

Page 120: ...n the driver matches the type of paper you are using see Acceptable paper and other print media on page 26 Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmn...

Page 121: ...ee Replacing the drum units on page 53 To identify the colour of the drum unit visit us at http solutions brother com to view our FAQs and troubleshooting tips Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz...

Page 122: ...e problem is not solved choose Plain Paper in the media type setting If you are printing an envelope choose Env Thin in the Media Type of the printer driver If you do not use the machine often the paper may have been in the paper tray too long Turn over the stack of paper in the paper tray Also fan the paper stack and then rotate the paper 180 in the paper tray Store the paper where it will not be...

Page 123: ...pe position when you print envelopes see Loading paper in the manual feed slot on page 20 NOTE When you have finished printing open the back cover and reset the two grey levers back to their original positions 1 Pull up the two grey levers until they stop Examples of poor print quality Recommendation ABCDEFG EFGHIJKLMN 1 ...

Page 124: ...ss Machine Info e Press Serial No f The Touchscreen will display the machines Serial Number g Press Checking the Firmware Version B You can see the machine s firmware version on the Touchscreen a Press b Press All Settings c Swipe up or down or press a or b to display Machine Info d Press Machine Info e Press Firmware Version f The Touchscreen will display the machine s firmware version informatio...

Page 125: ...Press b Press All Settings c Swipe up or down or press a or b to display Initial Setup d Press Initial Setup e Press Reset f Press Network or All Settings to choose the reset function you want g Do one of the following To reset the settings press Yes and go to step h To exit without making changes press No h You will be asked to reboot the machine Do one of the following To reboot the machine pres...

Page 126: ...the settings and options you want as they are displayed on the screen We created step by step Settings Tables and Features Tables so you can see at a glance all the available choices for each setting and feature You can use these tables to quickly set up your preferred settings in the machine Settings and features tables C ...

Page 127: ... Add the date and time on the Touchscreen See Time Time Zone UTCXXX XX Set the time zone for your country Toner See Toner on page 138 Access the Toner menus 138 Network Wired LAN See Network on page 124 Access the Wired LAN setting menus 124 Volume Beep Off Low Med High Access the beep volume setting menu 17 Paper Type Thin Plain Paper Thick Thicker Recycled Paper Set the type of paper in the pape...

Page 128: ...16K 197x273mm Set the size of paper in the paper tray 25 All Settings See All settings on page 121 Select your default settings 121 Level 1 Level 2 Level 3 Options Descriptions See Page Advanced User s Guide Quick Setup Guide The factory settings are shown in Bold with an asterisk ...

Page 129: ...size of paper in paper tray 25 Volume Beep Off Low Med High Adjust the beeper volume 17 LCD Settings Backlight Light Med Dark Adjust the brightness of the Touchscreen backlight See Dim Timer Off 10Secs 20Secs 30Secs Set how long the Touchscreen backlight stays on for after the last key press Button Settings Home Button Settings More Shortcuts 1 Shortcuts 2 Shortcuts 3 Set the screen that is displa...

Page 130: ...ty Function Lock Set Password Verify You can restrict selected machine operations for up to 25 restricted users and for all other non authorized Public users Lock Off On Setting Lock Set Password Verify Stop unauthorized users from changing the machine s settings Lock Off On Shortcut Settings Choose shortcut button Edit Shortcut Name Change the shortcut name 16 Delete Delete the shortcut 16 Level ...

Page 131: ...want the machine to clear paper size errors and to use the paper in the tray Output Colour Auto Colour Black and White Choose colour or black white for printed documents If you choose Auto the machine selects a appropriate option for the document colour or black white Reset Printer Yes No Restore the printer settings to the factory settings Calibration Calibrate Yes No Adjust the colour density 81...

Page 132: ...00 255 000 255 000 255 000 255 Enter the IP address Subnet Mask 000 255 000 255 000 255 000 255 Enter the Subnet mask Gateway 000 255 000 255 000 255 000 255 Enter the Gateway address Node Name BRNXXXXXXXXXXXX Enter the Node name Up to 32 characters WINS Configuration Auto Static Choose the WINS configuration mode WINS Server Primary 000 255 000 255 000 255 000 255 Secondary 000 255 000 255 000 25...

Page 133: ...v6 protocol visit http solutions brother com for more information Ethernet Auto 100B FD 100B HD 10B FD 10B HD Choose the Ethernet link mode Wired Status Active 100B FD Active 100B HD Active 10B FD Active 10B HD Inactive Wired OFF You can see the current wired status MAC Address Shows the MAC address of the machine Set to Default Yes No Restore the wired network setting to the factory setting Netwo...

Page 134: ...ns See Page Print Reports User Settings List your settings See Network Configuration List your Network settings Drum Dot Print Print the Drum Dot Check Sheet 74 Advanced User s Guide Quick Setup Guide The factory settings are shown in Bold with an asterisk ...

Page 135: ...ion Sub2 Version Page Counter Total Colour Black and White Check the number of total colour and Black White pages the machine has printed during its life See List Colour Black and White Copy Colour Black and White Print Colour Black and White Parts Life Drum Black BK Check the remaining life of a machine part Drum Cyan C Drum Magenta M Drum Yellow Y Belt Unit Fuser PF kit Advanced User s Guide The...

Page 136: ...X XX Set the time zone for your country Reset Network Yes No Restore all network settings to factory settings 117 All Settings Yes No Restore all the machine settings to the factory settings Local Language English Allows you to change the Touchscreen language See Advanced User s Guide Quick Setup Guide The factory settings are shown in Bold with an asterisk ၭ ...

Page 137: ...eset items 33 Options Quality Auto Text Photo Receipt Choose the Copy resolution for your type of document See Enlarge Reduce 100 Enlarge 200 141 A5 A4 104 EXE LTR Choose an enlargement ratio for the next copy Reduce 97 LTR A4 94 A4 LTR 91 Full Page 85 LTR EXE 83 LGL A4 78 LGL LTR 70 A4 A5 50 Choose a reduction ratio for the next copy Custom 25 400 You can choose the enlargement or reduction ratio...

Page 138: ... Page Layout Off 1in1 2in1 P 2in1 L 2in1 ID 4in1 P 4in1 L Make N in 1 and 2 in 1 ID copies Colour Adjust Red Adjust the red colour for copies Green Adjust the green colour for copies Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page Advanced User s Guide The factory settings are shown in Bold with an asterisk 2 1 0 1 2 2 1 0 1 2 2 1 0 1 2 2 1 0 1 2 ...

Page 139: ...p Enable or disable 2 sided printing and choose long edge or short edge Advanced Settings Off Change the amount of background colour that is removed Remove Background Colour Low Medium High Save as Shortcut Add the current settings as a shortcut Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page Advanced User s Guide The factory settings are shown in Bold with an asterisk 2 1 0 1 2 ...

Page 140: ... on page 135 Save as Shortcut Add the current settings as a shortcut Start Start scanning to E mail PC Select Options See Options to File to Image and to E mail on page 135 Save as Shortcut Add the current settings as a shortcut Start Start scanning to FTP Profile name Options See Options to FTP and to Network on page 136 Save as Shortcut Add the current settings as a shortcut Start Start scanning...

Page 141: ...which is displayed in your computer s Network explorer Scan Scan data using the Web Service protocol See Scan for E mail Scan for Fax Scan for Print Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Software User s Guide The factory settings are shown in Bold with an asterisk ...

Page 142: ...ee Scan Type Colour Grey Black and White Choose the scan type for your document Resolution 100 dpi 200 dpi 300 dpi 600 dpi Choose the scan resolution for your document File Type Text HTML RTF Choose the file format for your document Scan Size A4 Letter Legal Choose the scan size for your document Software User s Guide The factory settings are shown in Bold with an asterisk ...

Page 143: ...200 dpi 300 dpi 600 dpi Choose the scan resolution for your document File Type When you select Colour or Grey in Scan Type PDF JPEG When you select Black and White in Scan Type PDF TIFF Choose the file format for your document Scan Size A4 Letter Legal Choose the scan size for your document Remove Background Colour Off Low Medium High Change the amount of background colour that is removed This fun...

Page 144: ...ment See Resolution When you select Colour in Scan Type 100 dpi 200 dpi 300 dpi 600 dpi Auto When you select Grey in Scan Type 100 dpi 200 dpi 300 dpi Auto When you select Black and White in Scan Type 200 dpi 300 dpi 200x100 Choose the scan resolution and file format for your document Software User s Guide The factory settings are shown in Bold with an asterisk ...

Page 145: ...Scan Size setting File Name BRNXXXXXXXXXX Estimate Report Order sheet Contract sheet Check Receipt Manual Choose preset file names If you choose Manual you can name the file as you like XXXXXXXXXX is your machine s MAC Address Ethernet Address File Size Small Medium Large Choose the file size for colour or greyscale scanning Remove Background Colour Off Low Medium High Change the amount of backgro...

Page 146: ...colour See Test Print Print the Test Print page Calibration Calibrate Yes No Adjust the colour density or return the colour calibration to the factory settings 81 Reset Yes No Auto Regist Yes No Adjust the print position of each colour automatically 82 Software User s Guide The factory settings are shown in Bold with an asterisk ...

Page 147: ...or a colour document into your computer 15 to OCR PC Select Convert your text document to an editable text file 15 to Image PC Select Scan a colour picture into your graphics application 15 to E mail PC Select Scan a black white or a colour document into your E mail application 15 to Network Profile Name Send scanned data to a CIFS server on your local network or on the Internet 15 to FTP Profile ...

Page 148: ...entered an incorrect character and want to change it use the arrow buttons to move the cursor under the incorrect character Press and then enter the correct character You can also insert letters by moving the cursor and entering a character If the screen does not show d press repeatedly until you have erased the incorrect character Enter the correct characters NOTE The characters available may dif...

Page 149: ...lified Chinese can be converted from Pinyin entry NOTE If appears on the Touchscreen conversion of Pinyin to Chinese characters is available For example if you want to enter follow the procedures a Press G o o d and then press b Press g o n g s i and then press Some candidate Chinese characters and phrases will appear on the Touchscreen c Swipe up or down or press a or b to display d Press e Press...

Page 150: ...int Method Electrophotographic LED Printer Memory Capacity 192 MB LCD liquid crystal display 3 7 in 93 4 mm TFT Colour Touchscreen LCD 1 and Touchpanel Power Source 220 240 V AC 50 60 Hz Power Consumption 2 Average Peak Approx 1200 W Printing Approx 375 W at 25 C Copying Approx 380 W at 25 C Ready Approx 70 W at 25 C Sleep Approx 7 0 W Deep Sleep Approx 1 4 W Power Off 3 4 Approx 0 05 W Dimensions...

Page 151: ...essure Printing LPAm 53 0 dB A Ready LPAm 33 dB A Sound Power Printing Colour LWAd 6 39 B A Printing Monochrome LWAd 6 42 B A Ready LWAd 4 44 B A Temperature Operating 10 to 32 5 C 1 Storage 0 to 40 C Humidity Operating 20 to 80 without condensation Storage 10 to 90 without condensation ADF automatic document feeder Up to 35 pages For best results we recommend Temperature 20 to 30 C Humidity 50 to...

Page 152: ...144 Document Size D Model DCP 9020CDN Document Size ADF Width 147 3 to 215 9 mm ADF Length 147 3 to 355 6 mm Scanner Glass Width Max 215 9 mm Scanner Glass Length Max 300 0 mm ...

Page 153: ...m2 Plain Paper Manual Feed Slot Paper Type Plain Paper Thin Paper Thick Paper Thicker Paper Recycled Paper Bond Paper Label Envelope Env Thin Env Thick Glossy Paper Paper Size Width 76 2 to 215 9 mm Length 116 0 to 355 6 mm Paper Weight 60 to 163 g m2 Maximum Paper Capacity One sheet at a time Paper Output 1 Face Down Output Tray Up to 100 sheets of 80 g m2 Plain paper face down delivery to the fa...

Page 154: ...9020CDN Copy Width Max 210 mm Multiple Copies Stacks or Sorts up to 99 pages Reduce Enlarge 25 to 400 in increments of 1 Resolution Up to 600 600 dpi First Copy Out Time 1 Monochrome Less than 19 seconds at 23 C 230 V Colour Less than 22 seconds at 23 C 230 V ...

Page 155: ...olour Mono Yes Yes TWAIN Compliant Yes Windows XP Windows Vista Windows 7 Windows 8 Mac OS X v10 6 8 10 7 x 10 8 x 1 WIA Compliant Yes Windows XP Windows Vista Windows 7 Windows 8 ICA Compliant Yes Mac OS X v10 6 8 10 7 x 10 8 x Colour Depth Colour 48 bit colour processing Input 24 bit colour processing Output Greyscale 16 bit colour processing Input 8 bit colour processing Output Resolution Up to...

Page 156: ...ript3 PostScript 3 Resolution 600 dpi 600 dpi Print Speed 2 sided Monochrome Up to 7 sides minute Up to 3 5 sheets minute A4 size 1 Colour Up to 7 sides minute Up to 3 5 sheets minute A4 size 1 Print Speed Monochrome Up to 22 pages minute A4 size 1 Colour Up to 22 pages minute A4 size 1 First Print Time 2 Monochrome Less than 16 seconds at 23 C 230 V Colour Less than 16 seconds at 23 C 230 V ...

Page 157: ...ce 2 Third party USB ports are not supported 3 For detailed network specifications see Network on page 150 and Network User s Guide Model DCP 9020CDN USB Hi Speed USB 2 0 1 2 It is recommended you use a USB 2 0 cable Type A B that is no more than 2 0 metres long Ethernet 3 10BASE T 100BASE TX Use a straight through Category 5 or greater twisted pair cable ...

Page 158: ...nning Also included is Brother BRAdmin Light 1 2 Network Management software Protocols IPv4 ARP RARP BOOTP DHCP APIPA Auto IP WINS NetBIOS name resolution DNS Resolver mDNS LLMNR responder LPR LPD Custom Raw Port Port9100 POP3 SMTP Client IPP IPPS FTP Client and Server CIFS Client TELNET Server SNMPv1 v2c v3 HTTP HTTPS server TFTP client and server ICMP Web Services Print Scan SNTP Client IPv6 NDP...

Page 159: ...Base TX Ethernet Wireless 802 11b g n For Drivers For Applications Windows Operating System Windows XP Home 1 3 Windows XP Professional 1 3 Printing Scanning N A 32bit x86 or 64bit x64 processor 150 MB 310 MB Windows XP Professional x64 Edition 1 3 64bit x64 processor Windows Vista 1 3 32bit x86 or 64bit x64 processor 500 MB 500 MB Windows 7 1 3 650 MB 1 2 GB Windows 8 1 3 Windows Server 2003 N A ...

Page 160: ...anty may not cover any damage arising from the use of non genuine Brother consumables Model DCP 9020CDN Model Name Toner Cartridge Inbox Black Approx 2 500 pages A4 or Letter page 1 Cyan Magenta Yellow Approx 2 200 pages A4 or Letter page 1 Supply Black Approx 2 500 pages A4 or Letter page 1 TN 281BK Cyan Magenta Yellow Approx 2 200 pages A4 or Letter page 1 TN 285C TN 285M TN 285Y Drum Unit Appro...

Page 161: ...units replacing 52 E Envelopes 22 27 29 Error messages on touchscreen 84 No Paper 86 Out of Memory 87 Print Unable XX 87 Scan Unable XX 88 F Folio 25 27 G Greyscale 147 H HELP Settings Tables 119 touchscreen messages 118 Home key 9 L Labels 20 27 30 M Machine information firmware version 116 how to reset the machine 117 reset functions 117 serial number 116 Macintosh See Software User s Guide Main...

Page 162: ...8 drum units 52 toner cartridges 45 waste toner box 62 Resolution copy 146 print 148 scan 147 S Scan a document to a computer 36 Scanner glass using 32 Scanning See Software User s Guide Settings Tables 119 T Text entering 140 Toner cartridges replacing 45 Touchscreen LCD liquid crystal display 8 118 Troubleshooting 101 document jam 90 91 error messages on touchscreen 84 if you are having difficul...

Page 163: ... machines is approved for use in the country of purchase only Local Brother companies or their dealers will only support machines purchased in their own countries To search Frequently asked questions FAQs ASCs Drivers Manuals etc please visit our service website www 95105369 com ...

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