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BROTHER INTERNATIONAL CORPORATION
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BRIDGEWATER, NEW JERSEY 08807-0911

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Summary of Contents for andtrade; QL-500

Page 1: ...www brother com ...

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Page 3: ...cting to the Power Supply 12 Installing the DK Roll 13 Available supplies 13 Installing the DK Roll 13 Installing the Paper Guide 14 INSTALLING SOFTWARE 15 Software Overview 15 Software and Compatible Operating Systems 15 Installation Precautions 15 Installing the Software 16 Uninstalling Software 29 Uninstalling P touch Editor Version 4 1 29 Uninstalling the Printer Driver 30 Connecting the QL 50...

Page 4: ...e and Data from the Label List 47 Using P touch Editor with Other Applications 51 Add In Utility 51 Microsoft Word 52 Microsoft Excel 54 Microsoft Outlook 56 Using a Database 58 APPENDIX 62 Maintenance 62 Cleaning the Print Head 62 Cleaning the Roller 62 Changing Cutter Unit 64 Troubleshooting 65 What to do when 65 Specifications 66 QL 500 QL 550 66 Operating Environment 66 Accessories For USA Onl...

Page 5: ...o comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications H...

Page 6: ...e whichever comes first What is NOT covered This warranty does not cover 1 Physical damage to this Product 2 Damage caused by improper installation improper or abnormal use misuse neglect or accident including but not limited to transporting this Product without the proper preparation and or packaging 3 Damage caused by another device or software used with this Product including but not limited to...

Page 7: ... Center the Authorized Service Center will provide you with a replacement Machine after receiving one from Brother If you are dealing directly with Brother Brother will send to you a replacement Machine with the understanding that you will after receipt of the replacement Machine supply the required proof of purchase information together with the Machine that Brother agreed to replace You are then...

Page 8: ...INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED This Limited Warranty is the only warranty that Brother is giving for this Product It is the final expression and the exclusive and only statement of Brother s obligations to you It replaces all other agreements and understandings that you may have with Brother or its representatives This war...

Page 9: ...f of purchase bill of sale in case your Product requires service Model _______________________________________________________ Serial _______________________________________________________ Date of purchase _______________________________________________ Store where purchased __________________________________________ Location of store ________________________________________________ Important We ...

Page 10: ...50 place it on a stationary level location Use only the authorized power source for the QL 500 550 When not in use for an extended period remove the DK Roll from the QL 500 550 Never disassemble the QL 500 550 or get it wet with water to avoid possible fire or electrical shock Do not remove the power cord from nor insert it into the electrical outlet with wet hands Doing so could cause an electric...

Page 11: ...on the CD ROM or apply force to the CD ROM The software contained on the CD ROM is meant for use with the QL 500 550 only See License on CD for further details This software may be installed on multiple personal computers for use at an office etc AC power cord Use only the AC power cord included with the QL 500 550 If the QL 500 550 will not be used for an extended period remove the power supply c...

Page 12: ...mation of varying degrees of importance Symbols Used in this Guide This symbol indicates information or directions that should be followed if ignored the result may be damage injury or failed operations This symbol indicates information or directions that can help you better understand or use the QL 500 550 more efficiently ...

Page 13: ...ased Unpacking Your QL 500 550 P touch QL 500 550 USB cable Quick Start Guide English and Spanish CD ROM DK Label Tape Guide Starter roll The QL 500 includes one starter roll of DK Die cut Standard Address Labels 100 labels The QL 550 includes one starter roll of DK Die cut Standard Address Labels 100 labels and one starter roll of DK Continuous Durable Paper Tape 2 3 7 25 feet Warranty Card Paper...

Page 14: ...rint head Always close the cover QL 500 QL 550 Power cord USB port Do not connect the QL 500 550 to the USB port of your personal computer yet Do not connect the QL 500 550 to your personal computer until directed to do so when installing the printer driver If the QL 500 550 is connected to a personal computer that does not have the printer driver software installed the dialog box shown here will ...

Page 15: ... 1 25 4 mm of the DK Label Roll If there is no DK Label Roll installed the mode changes to a cleaning mode and the roller rotates for 1 3 8 mm If this button is held for more than one second the roller rotates for 4 100 mm Lamp Condition Not lit Power is OFF Lit Power is ON Normally lit while power is on the LED flashes during cleaning or if an error has occurred Flashing fast Indicates one of the...

Page 16: ...removing it from the electrical outlet The wire in the cord may become damaged Do not connect the QL 500 550 to the USB port of your personal computer yet Do not connect the QL 500 550 to your personal computer until directed to do so when installing the printer driver If the QL 500 550 is connected to a personal computer that does not have the printer driver software installed the dialog box show...

Page 17: ... the DK Roll compartment Installing the DK Roll DK Die cut Paper Labels A roll of pre cut paper labels DK Die cut Film Labels A roll of pre cut film labels that durable in water DK Durable Paper Tape A roll of continuous paper tape for printing labels of varied length DK Durable Film Tape A roll of continous film tape for printing labels of varied length that durable in water Refer to Accessories ...

Page 18: ...strip of printed labels that have been printed and not yet cut off from the machine 1 Attach the paper guide to the front of the QL 500 550 as shown in the figure When unable to thread the end of the DK Roll to the slot thread it as far as possible lower the label lever and close the cover then press the FEED button to set the roll Installing the Paper Guide Remove the paper guide when printing mo...

Page 19: ...tool bar of each application Printer Driver This software enables your personal computer to print labels on your QL 500 550 The CD contains the printer driver for the specific model purchased The software is compatible with the following operating systems and versions of Microsoft applications P touch Editor Version 4 1 P touch Library and Printer Driver Microsoft Windows 98 SE Microsoft Windows M...

Page 20: ... ROM drive A dialog box appears briefly while the InstallShield Wizard prepares for installation When the preparation is complete the InstallShield Wizard welcome dialog box appears 2 Click Next to begin installation The License Agreement dialog box appears Installing the Software Refer to When using Microsoft Windows 98 SE on page 21 for the installation procedure for that operating system Itmayt...

Page 21: ...d the license agreement If you agree to the terms and conditions of the license agreement click Yes to continue installation The Customer Information dialog box appears 4 Enter your User Name and the Company Name and then click Next The Setup Type dialog box appears ...

Page 22: ...e features you want to install on the Select Features dialog box Check on to select and off to unselect the items to be installed The Add Shortcut dialog box appears 6 Specify where to add shortcuts for easy one click access for the Brother software and then click Next The Start Copying Files dialog box appears Click Browse to select an alternate destination folder Select Custom to install a parti...

Page 23: ...lling the software and then the Setup Status dialog box appears After all files necessary to install the P touch Editor have been copied and registered the Driver Setup dialog box appears 8 When the Driver Setup dialog box instructs you to connect the QL 500 550 plug the connector on the USB cable into the USB port on the back of the QL 500 550 The Driver Setup dialog box does not appear if Driver...

Page 24: ...ed installation continues The InstallShield Wizard Complete dialog box appears 11 Click Finish Installation of the P touch Editor software is now completed When connecting the QL 500 550 to a personal computer via a USB hub a proper connection may not be possible due to the type of hub used If this occurs connect the QL 500 550 directly to the personal computer When using Microsoft Windows Me The ...

Page 25: ...lete the InstallShield Wizard welcome dialog box appears 2 Click Next to begin installation The License Agreement dialog box appears 3 Carefully read the license agreement If you agree to the terms and conditions of the license agreement click Yes to continue installation The Customer Information dialog box appears Itmaytakeashorttimeforthedialogbox to appear If the dialog box does not appear navi...

Page 26: ... following items will be installed Typical P touch Editor P touch Library Fonts Help Clip Art Auto Format Templates Layout styles Add Ins Manuals Drivers Custom Click Next and select the features you want to install on the Select Features dialog box Check on to select and off to unselect the items to be installed The Add Shortcut dialog box appears Click Browse to select an alternate destination f...

Page 27: ...ck Back to go back and correct The InstallShield Wizard completes preparations for installing the software and then the Setup Status dialog box appears After all files necessary to install the P touch Editor have been copied and registered the Driver Setup dialog box appears If you do not want a shortcut created for an area clear the check box for that area Clear all check boxes to add no shortcut...

Page 28: ...our personal computer The Add New Hardware Wizard dialog box appears 10 Click Next The next Add New Hardware Wizard dialog box appears 11 Click Next The next Add New Hardware Wizard dialog box appears When connecting the QL 500 550 to a personal computer via a USB hub a proper connection may not be possible due to the type of hub used If this occurs connect the QL 500 550 directly to the personal ...

Page 29: ... varies depending on the dialog box that appears next The settings displayed on the screen may vary depending on the operating environment the software is being installed on The software will automatically make the appropriate settings so it is not necessary to change these settings The name of the detected hardware shown in the dialog box may vary depending on your operating environment ...

Page 30: ... appears Click Finish The new hardware has been detected Return to step 10 When an error dialog box appears Refer to Error Recovery on page 28 to correct the error When the Add Printer Wizard dialog box appears Click Finish The new hardware has been detected Go to step 15 15 Click Finish The User Registration dialog box appears ...

Page 31: ...eb page is opened in your web browser When No do not display the page is selected installation continues The InstallShield Wizard Complete dialog box appears 17 Click Finish Installation of the P touch Editor software is now completed You may be required to restart your personal computer after installation Select one of the restart options and click Finish ...

Page 32: ...izard dialog box appears and you can resume installation from step 10 Re installing the printer driver If you ever need to re install the printer driver a printer driver installer that installs the printer driver only is provided on the CD To start double click the D_SETUP EXE icon in the root directory of the CD to start the printer driver installer and then simply follow the directions in the di...

Page 33: ...er driver is not removed by this procedure 1 Start Settings Control Panel Add or Remove Programs Brother P touch Editor Version 4 1 Brother P touch Quick Editor Change Remove Add Remove The InstallShield Wizard dialog box appears 2 Select Remove and then click Next The Confirm Uninstall dialog box appears 3 Click OK to confirm the unistall The Setup Status dialog box appears After the software is ...

Page 34: ...the personal computer 1 Turn off the P touch and remove the USB cable from your personal computer 2 Open the Printer control panel Printers and Faxes for Windows XP Home Professional 3 Select the Brother QL 500 or Brother QL 550 icon and then select Delete from the File menu For details refer to Windows Help Refer to Windows Help for other methods of removing a printer driver from your personal co...

Page 35: ... and reliable management of your P touch network the PS 9000 is your solution to connecting multiple users to a single P touch electronic labeling system The PS 9000 is a USB print server solution for P touch systems on a 10BASE T 100BASE TX network environment The PS 9000 can also be used to connect a QL 500 550 as an LPR port Connecting the QL 500 550 to Multiple Computers Network hub Network ca...

Page 36: ...al information related to each operation 1 Choose the label you want to create shown below are a few label samples Your QL 500 550 includes a standard address label 2 Insert the appropriate DK Roll Overview Picture the type of label you want to create Select the appropriate DK Roll for the label you are creating Label DK Rolls and Accessory Guide Insert the DK Roll p 13 ...

Page 37: ...text into a Microsoft Office software application and use our Add In feature p 34 or P touch Editor Help p 51 or P touch Editor Help Draw toolbar Provides tools for drawing graphics on the label Object dock The object dock contains icons for functions to add text graphics tables frames and other decorative objects to the label Use the tools in the Draw toolbar and Object dock to edit the label P t...

Page 38: ... P touch Editor starts the layout selection dialog box appears 2 Select an option in the dialog box and then click OK Starting P touch Editor You can also start P touch Editor by double clicking the short cut icon on the desktop or clickingthe short cut icon in the Quick Launch Tray if these were created during installation Refer to P touch Help for details of the options available when starting P...

Page 39: ... are described below We will be using these features in the examples in the following sections 1 Standard toolbar Provides icons for file print edit and view functions 2 Property dock The property dock contains the Print Page Text Layout and Database property boxes for setting the font format etc Click on the buttons at the left of the dock to display and close the corresponding property box 3 Dra...

Page 40: ...s The tape length and width settings are automatically set to the size of a standard address label 2 Click the Text icon in the Object dock to create a text box and then type in the name and address 3 Select the name the first line of text and then apply bold and slightly larger font size settings using the Text properties box The settings are applied to the selected text The label should now be r...

Page 41: ...fore printing is completed will result in an error If an error occurs turn the power off and then on again to clear the error Setting Details Auto Cut QL 550 only Checked the printed labels are automatically cut after printing Unchecked to cut the label press the CUT button Mirror Printing Prints a mirror image of the label Use this option clear tape to create labels that can be applied to the inn...

Page 42: ...ntain the following characters Slash Backslash Greater than or less than symbols Asterisk Question mark Double quotations Pipe symbol Colon Opening an Existing Label File Label layouts that have been saved to a file can quickly and easily be opened and used again 1 Click in the Standard toolbar The Open dialog box appears 2 Use the drop down menus to navigate to the folder containing the target fi...

Page 43: ...elect a bar code protocol from the Protocol list box 4 Click the Setup tab to open the Setup page and then select any bar code format options for the selected protocol 5 Click the Input tab to open the Input page type the data for the bar code in the Data text box and select any options that are available for the selected protocol 6 Click OK The bar code appears on the label in the layout work are...

Page 44: ...e Bar Code Properties dialog box and change the settings You can create bar code labels even more efficiently by connecting to a database and retrieving data for several labels Refer to page 58 or P touch Editor Help for details Brother P touch label printers are not designed specifically as bar code printers The following suggestions are recommended when reading printing bar code labels Please ve...

Page 45: ...he label list Using the label list 5 Making a label by using a layout style Editing and saving a layout style 6 Making a label by using a database Linking with an Excel file Merging into a layout 7 Making a banner or sign with continuous length tape Specifying the label length Inserting clip art illustrations 8 Making labels using the Numbering function Specifying a Numbering field and printing 9 ...

Page 46: ...arting P touch Editor on page 34 The layout window appears 2 Select P touch Editor Help from the Help menu or use F1 The P touch Editor Help window appears 1 Toolbar Contains quick and easy access icons used in Help 2 Tabs Each tab provides a different search method for finding information about the P touch Editor 3 Menu Displays the information choices for each tab 4 Topic Area Area of the screen...

Page 47: ...rd printer not the QL 500 550 1 Select a topic in the Contents tab 2 Click on the toolbar The Print Topics dialog box appears 3 Select the range of topics to be printed and then click The Print dialog box appears 4 Select any options for your standard printer and then click The specified Help topics will be printed ...

Page 48: ...heir associated data for each record in the Label List 1 Record selector Clicking the record selector selects the entire record The record currently selected is indicated by the mark 2 Field selector Displays the field name Clicking the field selector selects the entire column 3 Cell Displays the field data for each field in a record Once fields are merged into a label layout the corresponding dat...

Page 49: ...he stored information Opening the Label List 1 Click the File menu point to Database and then click Label List The Label List window appears Entering data In our example we will use the Label List view the Title field for the name and the Body field for the address on a label 1 Double click on the Title field to place the cursor in the field and then type in the name 2 Double click on the Body fie...

Page 50: ...o add the next record right click in the Label List window and select Create New Record from the pull down menu A new record appears in the list 5 Enter the name and address etc in the new record 6 Repeat steps 4 and 5 to add more records ...

Page 51: ...e can be selected for each individual DK roll type Initial defaults have been set and are indicated with the word default as part of the Layout Style name To set a default layout style for a particular DK roll type 1 Load the DK roll for the type you wish to set the default style for into the QL 500 550 2 Click the Format menu and then click Apply Layout Style to open the list of available layout ...

Page 52: ...l List Object in the right column Repeat for all the objects When finished click to return to the label layout and view the label Creating and registering a new Layout Style using the Label List fields When there is no pre designed New Layout Style for the label you want to create you can design a new layout and register it as a New Layout Style 1 Click the File menu point to New and the click New...

Page 53: ... Repeat steps 1 and 2 to add more fields to the layout 5 Arrange the objects on the layout and apply any format settings to complete the layout 6 Select Layout Style and click Save The first time you register a new layout the Add category dialog box appears Enter a category name Any layouts registered by you will be stored in this category If Bar Code is selected the field is added and displayed a...

Page 54: ...tion is not available when using the QL 500 Setting Details All Records Prints all records in the Label List Current Record Prints the record currently displayed Selected Record s Prints the record s currently selected in the Label List Record Range Prints the records designated by the From and To range settings Optionally a record can easily be printed by selecting the record in the Label List th...

Page 55: ... dialog box check the checkbox of the applications that you want to use the P touch Add In with or uncheck the checkbox of the applications that you do not want to use the P touch Add In with Using P touch Editor with Other Applications The Add In function can be installed to the following applications and versions Microsoft Word 97 2000 2002 2003 Microsoft Excel 97 2000 2002 2003 Microsoft Outloo...

Page 56: ...ighted data is copied as text and automatically added to a new record created in the Label List The Title and Body fields of the new record are then merged into a new label layout which is displayed in the Add In Preview window Creating a label using data from Microsoft Word 1 Open a Microsoft Word document and select the data you wish to place on a label To select the data highlight the text ...

Page 57: ...f the previous next label Edit button Opens the current label in the P touch Editor Layout window for editing Label List checkbox When checked the imported data is added to the Label List Select Layout Button Opens the Layout Style window for selecting Layout Style Help button Opens the P touch Editor Help Close button Closes the Add In Preview window Refer to P touch Editor Help for other methods...

Page 58: ...nd Code fields of the new record are then merged into a new label layout which is displayed in the Add In Preview window Creating a label using data from Microsoft Excel 1 Open a Microsoft Excel worksheet and select the data you wish to place on a label To select the data highlight the text To edit or customize the text or label layout click The full P touch Editor screen appears and you can edit ...

Page 59: ...xcel An error message appears if there is no data highlighted or if the data highlighted contains an object not supported by P touch Editor Refer to How Microsoft Excel data is added to the Label List on page 55 for details of how the selected data is automatically added to the Label List Refer to Add In Preview window toolbar on page 53 for descriptions of each button When several records are sel...

Page 60: ...ent Items and Tasks windows Creating a label using data from Microsoft Outlook 1 Open Microsoft Outlook Contacts and select the data you wish to place on a label To select the data highlight the contact name 2 Click in Microsoft Outlook s standard toolbar P touch Editor starts and the Add In Preview window appears showing the newly created label Uncheck the Label List checkbox in the Add In Previe...

Page 61: ...he following fields as text The current date is added to the Date field The first line is added to the Title field All remaining lines are added to the Body field Refer to P touch Editor Help for other methods of starting P touch Editor from within Microsoft Outlook An error message appears if there is no data highlighted or if the data highlighted contains an object not supported by P touch Edito...

Page 62: ...ng a database This procedure describes how to retrieve the database information and associate it to the layout 1 In the Page properties box select Visitor Name Badge Label from the pull down list of label types The tape length and width settings are automatically set to the size of a Shipping label 2 Prepare a rough label layout for the label you want to create 3 To retrieve the database informati...

Page 63: ...he file We will be using MS Excel data for this example After opening the database file the Database window appears below the Layout work area 5 Click on the field selector of the field you want to add to the label for this example we will use the Name field and then drag and drop it on the layout The field is added to the layout Field selector ...

Page 64: ...eat steps 4 and 5 to add more fields to the layout Once you have competed editing the layout the label is ready to be printed You can check the layout and content of each label by selecting the corresponding record in the Database window You can also move from record to record by using the Next Record and Previous Record buttons in the Database Properties box ...

Page 65: ...f click in the Print Properties box To print several labels hold down the Ctrl key and select the records in the Database window for the labels you want to print and then click in the Print Properties box To print labels for all records click the Print Setup button Select All Records for Print Range and click to print the labels The Auto Cut option is not available when using the QL 500 ...

Page 66: ...head Cleaning the Roller Use a Cleaning Sheet to clean the roller as described in the following procedure Refer to Accessories on page 67 for details on purchasing Cleaning Sheets 1 Turn off the QL 500 550 2 Hold the DK Roll compartment cover at the sides near the front of the QL 500 550 and firmly lift up to open the cover 3 Remove the DK Roll Maintenance Only use Cleaning Sheets designed for the...

Page 67: ...east one second The roller rotates for 4 10 cm 8 The adhesive surface of the Cleaning Sheet removes any dirt and lint from the roller and cleaning is then completed A Cleaning Sheet can only be used one time Do not peel off section of the sheet Make sure that the printed surface of the Cleaning Sheet is facing up 1 1 2 The length of the Cleaning Sheet is 3 8 5 cm Pressing the FEED button for less ...

Page 68: ...remove the DK Roll from the compartment 3 Using a screw driver loosen the screw securing the cutter unit 4 Grip the tab and lift out the cutter unit 5 Press the new cutter unit in the machine with the two holes aligned with the to posts in the machine 6 Tighten the screw securing the cutter unit 7 Install the DK Roll and close the DK Roll compartment cover For details refer to Installing the DK Ro...

Page 69: ...ansmission error appears on the personal computer Is the correct port selected Check that the correct port is selected from the Print to the following port list in the Printer Properties dialog box Is the QL 500 550 in cooling mode the LED lamp is flashing slowly Wait until the LED lamp stops flashing and then try printing again Labels are jammed in the cutter or are not ejected correctly after pr...

Page 70: ...e AC 120 V 60 Hz 0 8A Dimensions 5 3 4 W 7 3 4 D 6 H 146 W 196 D 152 H mm Weight Approx 2 8 lb 1 3 kg Without DK Rolls Cutter Automatic cutter QL 550 Manual cutter QL 500 Item Specification Operating System Microsoft Windows 98 SE Me 2000 Professional XP Home Professional Corresponding OS must be clean installed in the PC environment which fulfills Microsoft s recommending conditions Interface USB...

Page 71: ...Labels 2 3 7 x 4 62 00 mm x 100 00 mm 300 labels 24 99 DK 1203 File Folder Labels 2 3 x 3 7 16 17 00 mm x 87 00 mm 300 labels 11 99 DK 1204 Multi Purpose Return Address Labels 2 3 x 2 1 8 17 00 mm x 54 00 mm 400 labels 13 99 DK 1207 CD DVD Film Labels 2 1 3 x 2 1 3 58 00 mm x 58 00 mm 100 labels 26 99 Stock No Description Price DK 2214 Continuous Length Paper Tape 1 2 12mm 100 ft 30 48 M 11 99 DK ...

Page 72: ...lip Art 22 Code field 55 57 Connecting to multiple computers 31 to power supply 12 Contact Information 71 Contacts window 57 Copies 37 Custom setup 18 22 CUT button 10 CUT lever 10 Cutter 64 D Database 58 Database properties 35 Database window 35 Date field 54 55 57 DK Label Tape Guide 9 DK Roll 13 installing 13 DK Roll compartment cover 10 DK Rolls 6 67 Draw toolbar 35 Drivers 22 F FEED button 10...

Page 73: ... N Name badge 58 Network printer 31 O Object dock 35 ON OFF button 10 Operating Environment 66 Output Directly To Printer Driver 37 P Page properties 35 Paper Guide 9 14 Power cord 10 Print properties 35 Print Range 50 Printer Driver 15 Uninstalling 30 Printing options 37 Property dock 35 PS 9000 Print Server 31 P touch Editor 15 18 22 Help 42 Starting 34 Uninstalling 29 Using 35 Using with other ...

Page 74: ...s Adobe Acrobat and Reader are registered trademarks of Adobe Systems Incorporated All other software and product names mentioned are trademarks or registered trademarks of their respective companies All titles and copyrights to the software on bundled CD including but not limited to the program images clipboard templates and text incorporated into the software and any copies of the software are o...

Page 75: ...er or American Express you may call toll tree 1 888 879 3232 or complete the order form in your user s guide and fax both sides of the form to 1 800 947 1445 For purchasing accessories on the Internet http www brothermall com To order by mail or pay by check please complete the accessory order form and mail it along with payment to Brother International Corporation Attn Consumer Accessory Division...

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