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APPENDIX
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Troubleshooting
If the machine stops operating correctly, check the following possible problems before requesting service.
You can solve most problems by yourself. If you need additional help, the Brother Solutions Center offers
the latest FAQs and troubleshooting tips. Visit us at " http://solutions.brother.com ".
If the problem persists, contact your dealer or the nearest authorized service center.
Symptom
Probable Cause
Remedy
Reference
The machine does
not operate.
The machine is not turned on.
Turn on the machine.
page 18
The start/stop button was not
pressed.
Press the start/stop button.
page 59
The presser foot lever is raised.
Lower the presser foot lever.
page 59
The bobbin winder shaft is on the
right side after winding the
bobbin.
Slide the bobbin winder shaft to the
left.
page 33
The embroidery unit is not
attached on the machine.
Attach the embroidery unit.
page 19
The needle breaks.
The needle is incorrectly installed. Correctly install the needle.
page 28
The needle clamp screw is loose.
Use the screwdriver to firmly tighten
the screw.
The needle is bent or blunt.
Replace the needle.
The upper thread tension is too
tight.
Loosen the upper thread tension.
page 64
The spool is incorrectly installed.
Correctly install the spool.
page 37
The area around the hole in the
needle plate is scratched, or has a
burr on it.
Replace the needle plate. Contact
your dealer or the nearest authorized
service center.
-
The area around the hole in the
embroidery foot is scratched, or
has a burr on it.
Replace the embroidery foot. Contact
your dealer or the nearest authorized
service center.
-
The bobbin case is scratched, or
has a burr on it.
Replace the bobbin case. Contact
your dealer or the nearest authorized
service center.
-
A bobbin designed specifically for
this machine is not used.
Incorrect bobbins will not work
properly. Only use a bobbin
designed specifically for this
machine.
page 29
The upper thread was not
threaded correctly.
Correct the upper threading.
page 38
The upper thread
breaks.
The upper thread was not
threaded correctly (for example,
the spool is not installed correctly,
the spool cap is too big for the
spool being used, or the thread
has come out of the needle bar
thread guide.)
Correct the upper threading.
Use the spool cap that best fits the
size of the spool being used.
page 37
