Hotspur 5 & 9 Issue 2 December 2017
38
Warranty
This appliance must be installed and commissioned by a fully qualified, registered engineer. A “Declaration of
completion Certificate” must be obtained for the installation and retained by the end user. Failure to comply with these
requirements may void your warranty. You, as the end user, have a contract by law with the supplier / dealer from
whom you purchased the product. That dealer then has the same contract with the manufacturer or wholesaler and
these have a contract with their suppliers.
ALL CLAIMS MUST FOLLOW THIS PROCEDURE.
Thank you for choosing a Product from
Broseley Fires Ltd
. This warranty gives you specific legal rights. The
statutory rights of the consumer are not affected by the warranty, or the consumers’ rights against the dealer arising
from their sales / purchase contract.
The manufacturers’ warranty:
Your Product will be free from defective parts, material, and workmanship at the time of its original purchase for a
period of Five (5) years. This Warranty will become active as of one month from the date of delivery.
This warranty does not cover any failure of the unit due to normal wear and tear, misuse, abuse, accident, illegal
modification, illegal installation or repair, damage resulting from improper use or failure to maintain the product.
Variations in color and texture are a natural characteristic of heating products. Colour changes may result from
exposure to light and other elements which are a part of the aging process. These material variations and changes
are not covered by this warranty. If during the warranty period, this Product fails to operate under normal use and
service, due to defects in material and / or workmanship, Broseley Fires will either repair or replace the product. The
repaired or replaced product shall be warranted for the remaining period of the original wa the time taken to
days from the date of repair, whichever is longer.
Repair or replacement may involve the use of functionally equivalent reconditioned units. Replaced parts or
components will become the property of Broseley Fires.
Should you wish to claim under the warranty, please contact the supplier / dealer from whom you purchased the
appliance. Do not claim directly to Broseley Fires, as they are unable to process any direct claim from an end user.
Product design and any specifications are subject to change without notice. This is due to our continuous product
development and improvement. The buyer will not be entitled to request free upgrades to the new design or
compensation for previously purchased products or any products on order.
This Warranty covers all Broseley Fires costs within the Warranty period.
If the appliance remains uninstalled for a period greater than six months from date of delivery the Warranty will
become active six months from the date of original invoice to the distributor.
I
N NO EVENT SHALL
B
ROSELEY
F
IRES BE LIABLE FOR INCIDENTAL OR CONCEQUENTIAL DAMAGES OF ANY NATURE WHATSOEVER
,
INCLUDING BUT NOT LIMITED TO LOST PROFITS OR COMMERCIAL LOSS
,
TO THE FULL EXTENT THOSE DAMAGES CAN BE DISCLAIMED
BY LAW
. (if applicable)
NON - COVERAGE OF THE GUARANTEE
The consumable items within the product are not covered by the warranty, nor is the glass
If the end-
user’s claim should not be covered by this guarantee, the end-user shall be liable for costs incurred by
Broseley Fires such as callout and inspection costs for examination of the product, transportation costs of the product
as well as any other relevant costs. If, after having been informed about the non-coverage of the guarantee, the end-
user wants to have the repairs done, the end-user shall additionally pay for any spare parts used and for the labour
and transportation costs incurred. If repairs are carried out under this guarantee, the remaining guarantee period for
the product shall be extended by the period of time that has elapsed since the complaint was officially logged with
Broseley Fires until the repairs have been completed
A COPY OF OUR FULL TERMS AND CONDITIONS IS AVAILABLE ON REQUEST
.
** End-user means the natural or legal person who owns the product and who has not acquired it with a view to reselling or
installing it in the course of business
