25
Problem
Possible Cause(s)
Solution(s)
Low water flow or
spray pressure
1. Clogged filter
2. Water supply valve not
opened fully
3. Nozzle is dirty
4. External bidet filter
5. Pressure settings
1. Remove, clean, and reinstall mesh filter
(see maintenance section on page 23).
2. Check that the water supply valve at wall is
fully open.
3. Clean the nozzle (see page 22).
4. If you have an external bidet filter, check and
replace if necessary.
5a. Increase the water pressure settings.
5b. Check if connection hose is bent.
Water Temperature
is low
1. Water comes out cold
2. Water comes out lukewarm
3. Water starts out hot but
decreases in temperature
1a. The Water temperature level is turned off or set to
Low. Adjust temperature on control panel.
1b. Turn off High-Efficiency Eco Mode.
2. Turn off Standard Eco Mode.
3. Warm water can be used for about 90 seconds at
the Medium setting. Stop all wash functions to allow
the heater to warm the water.
Wash features do not
work or fail to spray
1. Not activating Seat Sensor
2. Pressing or touching the
remote too rapidly
1a. Adjust sitting position to fully cover the Seat Sensor.
1b. Override the Seat Sensor (see page 18).
2. Lightly place your finger on the desired setting until
the seat chimes, signaling activation.
Water (wash spray)
not heated
1. Water temperature set to off
2. Resettable fuse blown
3. Eco Mode set to
High-Efficiency
1. Make sure that the Water temperature setting is on.
2. The bimetal resettable fuse may blow if the
temperature exceeds over the normal level. The
bidet will not work and show an error message until
the bidet cools down.
3. Turn Eco Mode off or change setting to Standard
Eco Mode.
Nozzle does
not function properly
1. Nozzle is dirty
2. Clogged filter
3. Water pressure is too low
4. External bidet filter
1. Clean the nozzle (see page 22).
2. Remove, clean, and reinstall mesh filter
(see page 23).
3. Check water supply valve at wall is fully open.
4. If you have an external bidet filter, check and
replace if necessary.
TECHNICAL INFORMATION
Troubleshooting
