26
Problem
Possible Cause(s)
Solution(s)
Water leaks from
areas other than
the nozzle
1. Water leaking from the T-valve
2. Water leaking from the bidet
hose connection
3. Water leaking from under the seat
4. Water leaking from behind the seat
1. Make sure that the rubber gasket is
inserted correctly into the T-valve (flat
side down with lip pointing up towards the
toilet tank connection) and firmly tighten
the connector.
2. Make sure that the bidet hose is correctly
connected and tight. Check any rubber
washers and do not over tighten.
3. Check if there is anything between the
mesh filter and bidet. Remove, clean, and
reinstall mesh filter. Check if the filter is
damaged (see maintenance section on
page 23).
4. Check the water tank plug in the back of
the seat (see maintenance section under
product storage and use on page 23).
Water Temp
lights blinking
1. Water supply not connected properly 1. Make sure that the bidet hose is correctly
connected and tight.
Seat is not heated
1. Seat temperature set to off
2. Eco Mode set to High-Efficiency
1. Make sure that the Seat temperature setting
is on.
2. Turn Eco Mode off or change to Standard
Eco Mode.
Remote Control is
not working
1. Batteries are not in properly
2. Pressing or touching the remote
too rapidly
3. Batteries are expired and need to
be replaced
1. Open battery compartment and check.
2. Lightly place your finger on the
desired setting until the seat chimes,
signaling activation.
3. Replace batteries with new ones.
TECHNICAL INFORMATION
Troubleshooting
