WARRANTY
11
WARRANTY & CUSTOMER SERVICE
The Onward Manufacturing Company Ltd. (OMC) Warranty is effective from date of purchase and is limited to the repair or
replacement of parts at no charge which prove to be defective under normal domestic use.
In Canada and the United States replacement is FOB Factory.
In all other countries replacement is FOB OMC Distributor. (Consult your dealer for name of OMC Distributor.)
All other costs are the responsibility of the owner.
This warranty is extended only to the original purchaser as indicated on the warranty registration and applies only to products
sold at retail and only when used in country where purchased.
WHAT IS COVERED:
High Heat Coated Cook Box
5 years
Remaining parts & paint
2 years
WHAT IS NOT COVERED:
Any failures or operating difficulties due to accident, abuse, misuse, alteration, misapplication, vandalism, improper
installation or improper maintenance or service, or failure to perform normal and routine maintenance as set out in the
owner’s manual.
Deterioration or damage due to severe weather conditions such as hail, hurricanes, earthquakes or tornadoes, discoloration
due exposure to chemicals either directly or in the atmosphere.
Shipping or transportation costs.
Removal or re-installation costs.
Labor costs for installation and repair.
Cost of service calls.
Liability for indirect or consequential damages.
REPLACEMENT PARTS:
“Genuine OMC Replacement Parts” must always be used for replacement. Use of any other parts will automatically nullify the
above warranty.
WARRANTY CLAIMS:
All warranty is handled directly by OMC. Parts must be returned to OMC Warranty Department, shipping charges prepaid,
accompanied by model #, Serial #, and if your grill is not registered, proof of purchase (copy of sales slip or invoice). If
inspection confirms the defect, OMC will repair or replace such part in accordance with the terms of the warranty. On receipt of
letter or fax (not by phone) OMC may, at is option, not require part or parts to be returned.
OUTSIDE NORTH AMERICA:
The above warranty is administered by the OMC distributor in your country. Contact your dealer for the name of your OMC
distributor.
