Troubleshooting B-5
No dial tone when using the modem.
The IRQ of the modem is either in conflict with another device or is mis-reported in
Windows.
To solve this problem:
Many chipsets have IRQ routing drivers for Windows. If you have an internal
modem, and these drivers do not work or do not exist on your system, insert the
modem card into a different PCI slot.
Problems with
Modem-On-
Hold
Internet connection is lost after incoming phone calls.
This may be caused by the following reasons:
• Modem-On-Hold is not enabled.
• Your phone line is not call-waiting enabled.
• Your Internet service provider does not support Modem-On-Hold.
To solve this problem:
• Enable Modem-On-Hold. See “Modem-On-Hold” on page 5-3.
• Contact your telephone service provider to enable call-waiting.
• If your Internet service provider does not support Modem-On-Hold, change
your service provider to one that does.
Internet connection is lost after outing phone calls.
This may be caused by the following reasons:
• Modem-On-Hold is not enabled.
• Your phone line is not enabled with the 3-Way Calling feature.
• Your Internet service provider does not support Modem-On-Hold.
To solve this problem:
• Enable Modem-On-Hold. See “Modem-On-Hold” on page 5-3.
• Contact your telephone service provider to enable the 3-Way Calling feature.
Note: Please note that your service provider may charge you for this feature.
• If your Internet service provider does not support Modem-On-Hold, change
your service provider to one that does.
Summary of Contents for DI3652
Page 1: ......
Page 3: ...Contents ...
Page 7: ...Before You Begin ...
Page 10: ...1 Installing Hardware ...
Page 16: ...2 Installing Modem Drivers ...
Page 18: ...3 Testing Modem Drivers ...
Page 22: ...4 Uninstalling Modem Drivers ...
Page 25: ...5 Modem Features ...
Page 31: ...A Technical Specifications ...
Page 34: ...B Troubleshooting ...