Broadview BVNDESK10 Setting-Up Manual Download | Manualshive

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we aRe heRe TO help! pleaSe COnTaCT US aT:

phone:

1-888.623.VOIP

(8647)

email:

[email protected]

live help:

Chat live with Broadview for help via the portal .

Just click on

help chat

on top of the MyOfficeSuite™ Dashboard

http://MyOfficeSuite.broadviewnet.com

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Summary of Contents for BVNDESK10

Page 1: ...BVNDESK10 Setting Up Your Cordless Desk Phone and Base Station for your OfficeSuite Phone ...

Page 2: ...rtal 10 Using Your Phone 18 Troubleshooting and Getting Help 24 Welcome to OfficeSuite Phone Your new 100 percent cloud based system OfficeSuite Phone includes hundreds of advanced features and the latest technology to keep you in touch with your customers and employees no matter where you are or what device you use TO FROM Online Fax ...

Page 3: ...m to move around the office Cordless Desk Phone Cordless desk phones feature an enhanced speakerphone and 12 additional one click speed dials that put your employees in control Your base station may look differently than that pictured Base station Connect up to 12 phones within 150 feet using two base stations 5 Available Cordless Phones Base Station Power cord for Base Station Desk phone Phone st...

Page 4: ...on the Support tab on the MyOfficeSuite portal or by visiting http MyOfficeSuite broadviewnet com Use the included power adapter to connect the base station to a wall outlet Use the included Ethernet cable or equivalent to connect the base station to your Internet router or to your local area network for Internet access 2 Connecting Your Desk Phone and Base Station Wall Outlet Base Station Include...

Page 5: ...tomatically download and install new software if a newer version is available If newer software is downloading the LED will flash blue This process takes 3 to 4 minutes and it is important that you do NOT remove power again while software is updated Wait until the LED is steady amber not blinking for two minutes before making calls Installing the Phone Stand There are two options for attaching the...

Page 6: ...23 VOIP OfficeSuiteSupport Broadviewnet com http community broadviewnet com OfficeSuite Phone PUTTING ALL YOUR OFFICESUITE FEATURES TO USE TO BE MORE EFFICIENT Add remove and reorder widgets here on your dashboard to see the information you want instantly CUSTOMIZE DASHBOARD Broadview Networks Welcome John Smith Service ID 123456AAFF Help Chat Show my phone numbers x1234 SIGN OUT SELECT EXTENSION ...

Page 7: ... the site already has a base station registered and phones connected it will show the registered base stations If the site has no base station yet then you can register a new base station Once a base station is registered manage phones at that site by dragging and dropping phones onto extensions You can have up to 6 phones per base and up to two base stations per site Phones connected to a base ca...

Page 8: ...ou will be prompted to restart the base station for the changes to take effect Momentarily remove the power cord from the base station Do NOT remove the Ethernet cable and then restore power The update make take several minutes to take effect Do not remove power during the update All six phones share one extension Press Add a Desk Phone or Add Handset accordingly One phone for each of the six exte...

Page 9: ...rver and the base station or reset remove or replace a base station To add a second base station Enter a MAC address from the second device in the appropriate field and press Verify and Add Base Station After you assign phones to extensions you may wish to personalize them with the name of the person to whom they are assigned Press the Actions button and select Personalize phones ...

Page 10: ...splay the status of each one on the LCD screen and then press the appropriate key to call the party Making and Receiving Calls Your system includes unlimited calls within the office and across the United States Canada Puerto Rico and the US Virgin Islands For International calls charges apply and you must first dial 011 then the country code then the number Making a Call You can make a call by pic...

Page 11: ...h it appears on the display Press the button again to unmute and the microphone icon disappears Call Waiting Enable or disable your call waiting tone via the Menu First select option 1 for Services then select option 3 for Call waiting Make your selection and press Save when you are done With call waiting enabled when a second call comes in you will hear a call waiting tone and then you can Press ...

Page 12: ...ate You can also add edit or delete notes that you may have saved Call Lists and Call Logs The Call List or Logs features allows you to see Missed Calls Outgoing Calls and Accepted Calls The Outgoing Calls List can be accessed by pressing the Redial key The Missed Calls List can be accessed by pressing the Missed Calls button on the phone You can also press the Logs soft key and then select from a...

Page 13: ...ct us at Phone 1 888 623 VOIP 8647 Email officesuitesupport broadviewnet com Live Help Chat live with Broadview for help via the portal Just click on Help Chat on top of the MyOfficeSuite Dashboard http MyOfficeSuite broadviewnet com ...

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