Broadview BVNDESK10 Setting-Up Manual Download Page 11

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Using Your Phone

Using Your Phone

USIng The SpeaKeRphOne  

During any call, simply press the speakerphone icon

 

 

to enable the speakerphone . The speakerphone is located 
on the lower right corner below the volume settings 
and the microphone is located below the keypad . The 
speakerphone is full duplex, meaning that you can have 
a two-way conversation instead of waiting for the other 
party to finish speaking . 

anSweRIng CallS 

When there is an incoming call, pick up the handset  
and press the 

Accept

 softkey or the 

Speakerphone  

On/Off

 key .

If you want to continue a call in speaker mode having 
originally answered it via the handset, then press the 

Speakerphone On/Off

 key and return the handset  

to the cradle .

If Using a headset

Making a Call: 

Enter the phone number and press 

OK

 

or 

Send

, then press 

 .

accepting a Call: 

Press 

 .

RejeCTIng CallS  

When there is an incoming call, press the 

Silence 

soft

 

key 

or 

Reject

 soft key to reject the call . When you reject a 

call, calls will be 

unanswered

 and are forwarded to your 

pre-set forwarding destination . 

USIng yOUR phOne’S InTeRCOM 

Phones connected to the same base station can 
instantly connect by pressing the 

Menu

 key and 

selecting option 1 for services, then option 5 for 
intercom . Then, use the directional navigation to select 
the target phone (e .g ., HS2, HS3, HS4) and press 

OK

 . 

If the other phones on your system have individual 
extensions, you may also opt to dial them by their three-
digit extension . 

CallIng anOTheR exTenSIOn On The SySTeM 

Instantly connect with any extensions on the system 
by simply dialing the extension (e .g ., 102) and pressing 
the 

Send

 soft key or 

Speakerphone

 key . Remember 

that multiple phones can have the same extension, so 
multiple phones may be called . 

MUTe 

The mute button is located in the lower right corner  
of the phone next to the speakerphone button and  
below the volume controls . Press the 

Mute

 button . A 

microphone icon   with a slash through it appears on 

the display . Press the button again to unmute and the 
microphone icon disappears . 

Call waITIng  

Enable or disable your call waiting tone via the 

Menu

 .

 

First, select option 1 for 

Services, 

then select option 3 for 

call waiting

 . Make your selection and press 

Save

 when 

you are done . 

With call waiting enabled, when a second call comes  
in, you will hear a call waiting tone and then you can:

• 

Press the 

Accept

 soft key to answer the second  

call and put the current call on hold . 

• 

Press the 

Reject

 soft key to reject the call and send 

it to your forwarding destination . 

Once you’ve accepted the second call, you can switch 
back and forth between both callers using the 

Line 

Appearance

 keys or 

Switch

 soft key . To join the  

two parties into a 3-way call, press the 

conference

  

soft key . 

TRanSFeRRIng a Call 

When active in a call, press the 

Trans

 soft key, then enter 

the full phone number of the party with the area code or 

three digit extension and press 

Trans

 again . The call will 

be transferred immediately .

If you would like to do a 

soft transfer

 so that you can  

announce the transfer, use the second

 Line Appearance 

key to activate a second call .

 

Enter the phone number or 

extension and press 

Ok

 or the 

Dial

 soft key . Wait for the 

other party to answer and then highlight 

Transfer

 and 

press 

OK

 to transfer the call to the other party . 

If you have multiple phones sharing a single extension  
and wish to transfer a call answered on one phone to 
another phone with the same extension, press the 

2nd 

call

 soft key and then select 

Intercom

 from the next 

screen . Use the 

up/down

 navigation to select the  

handset number (e .g ., HS2) and press 

OK

 . When the  

other party answers, highlight 

Transfer

 and press 

OK

 .

Call COnFeRenCe OR 

3

-way CallIng  

When active in a call, select 

2nd call

, then 

external call.

 

Enter the number of the party to conference and press  
the 

Dial

 soft key . After the call is answered, press the  

conf

 soft key to activate the 3-way conference . 

To remove the second party during the call, press the  

Split

 soft key and select 

Release

 . This will drop the second 

party and you will remain connected to the first caller . 

Summary of Contents for BVNDESK10

Page 1: ...BVNDESK10 Setting Up Your Cordless Desk Phone and Base Station for your OfficeSuite Phone ...

Page 2: ...rtal 10 Using Your Phone 18 Troubleshooting and Getting Help 24 Welcome to OfficeSuite Phone Your new 100 percent cloud based system OfficeSuite Phone includes hundreds of advanced features and the latest technology to keep you in touch with your customers and employees no matter where you are or what device you use TO FROM Online Fax ...

Page 3: ...m to move around the office Cordless Desk Phone Cordless desk phones feature an enhanced speakerphone and 12 additional one click speed dials that put your employees in control Your base station may look differently than that pictured Base station Connect up to 12 phones within 150 feet using two base stations 5 Available Cordless Phones Base Station Power cord for Base Station Desk phone Phone st...

Page 4: ...on the Support tab on the MyOfficeSuite portal or by visiting http MyOfficeSuite broadviewnet com Use the included power adapter to connect the base station to a wall outlet Use the included Ethernet cable or equivalent to connect the base station to your Internet router or to your local area network for Internet access 2 Connecting Your Desk Phone and Base Station Wall Outlet Base Station Include...

Page 5: ...tomatically download and install new software if a newer version is available If newer software is downloading the LED will flash blue This process takes 3 to 4 minutes and it is important that you do NOT remove power again while software is updated Wait until the LED is steady amber not blinking for two minutes before making calls Installing the Phone Stand There are two options for attaching the...

Page 6: ...23 VOIP OfficeSuiteSupport Broadviewnet com http community broadviewnet com OfficeSuite Phone PUTTING ALL YOUR OFFICESUITE FEATURES TO USE TO BE MORE EFFICIENT Add remove and reorder widgets here on your dashboard to see the information you want instantly CUSTOMIZE DASHBOARD Broadview Networks Welcome John Smith Service ID 123456AAFF Help Chat Show my phone numbers x1234 SIGN OUT SELECT EXTENSION ...

Page 7: ... the site already has a base station registered and phones connected it will show the registered base stations If the site has no base station yet then you can register a new base station Once a base station is registered manage phones at that site by dragging and dropping phones onto extensions You can have up to 6 phones per base and up to two base stations per site Phones connected to a base ca...

Page 8: ...ou will be prompted to restart the base station for the changes to take effect Momentarily remove the power cord from the base station Do NOT remove the Ethernet cable and then restore power The update make take several minutes to take effect Do not remove power during the update All six phones share one extension Press Add a Desk Phone or Add Handset accordingly One phone for each of the six exte...

Page 9: ...rver and the base station or reset remove or replace a base station To add a second base station Enter a MAC address from the second device in the appropriate field and press Verify and Add Base Station After you assign phones to extensions you may wish to personalize them with the name of the person to whom they are assigned Press the Actions button and select Personalize phones ...

Page 10: ...splay the status of each one on the LCD screen and then press the appropriate key to call the party Making and Receiving Calls Your system includes unlimited calls within the office and across the United States Canada Puerto Rico and the US Virgin Islands For International calls charges apply and you must first dial 011 then the country code then the number Making a Call You can make a call by pic...

Page 11: ...h it appears on the display Press the button again to unmute and the microphone icon disappears Call Waiting Enable or disable your call waiting tone via the Menu First select option 1 for Services then select option 3 for Call waiting Make your selection and press Save when you are done With call waiting enabled when a second call comes in you will hear a call waiting tone and then you can Press ...

Page 12: ...ate You can also add edit or delete notes that you may have saved Call Lists and Call Logs The Call List or Logs features allows you to see Missed Calls Outgoing Calls and Accepted Calls The Outgoing Calls List can be accessed by pressing the Redial key The Missed Calls List can be accessed by pressing the Missed Calls button on the phone You can also press the Logs soft key and then select from a...

Page 13: ...ct us at Phone 1 888 623 VOIP 8647 Email officesuitesupport broadviewnet com Live Help Chat live with Broadview for help via the portal Just click on Help Chat on top of the MyOfficeSuite Dashboard http MyOfficeSuite broadviewnet com ...

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