2 TERMS OF WARRANTY
2.1
Subject to the Terms of Warranty set out in this document, effective from the date of purchase by the Purchaser,
the Product is warranted to be free from defects in materials and factory workmanship for the period set out
in the table below:
PRODUCT GROUPS
PARTS
LABOUR
Residential and Light Commercial
Evaporative Coolers & Ducted Gas Heaters (excluding
Compact Classic Series)
5 Years
*Extended 4
Years Option
5 Years
*Extended 4
Years Option
Ducted Gas Heaters - Compact Classic Series
3 Years
3 Years
Refrigerated Airconditioning Products
5 Years
5 Years
Ducted Gas Heaters - Heat Exchangers and Burners
Evaporative Coolers - Structural components only
10 Years
N/A
Portable Airconditioning
2 Years
N/A
Wi-Fi Devices
1 Year
1 Year
Other Applications
All Product Groups
2 Years
1 Year
After Market
Spare Parts
1 Year
N/A
*Extended Warranty Option
Up to 4 year extended warranty (in addition to the standard warranty period listed above)
applies on selected products when you opt in to the Rinnai Service Advantage program.
This program has terms and conditions, including the requirement for scheduled servicing
of the product by Rinnai.
To participate in the program you must register your product online at: www.rinnai.com.au/
support-resources/ warranty-registration/ within the first 12 months of the product being
installed.
2.2
Rinnai will determine in its sole discretion, which classification the Product fits into and the corresponding
Warranty that shall apply.
2.3 An Authorised Service Representative will repair or replace, at its option, the Product or any part of the
Product that its examination shows to be defective. The repair or replacement shall be performed during
Normal Business Hours by an Authorised Service Representative. Repair by persons other than an Authorised
Service Representative may void the Warranty.
2.4 Alternatively to clause 2.3 above, Rinnai can at its discretion elect to pay you an amount equivalent to the cost
of repairing or replacing the Product.
2.5 If Rinnai provides you with either the replacement costs or replacement product, ownership of the original
Product shall immediately transfer to Rinnai.
2.6 Rinnai is responsible for reasonable costs associated with legitimate warranty claims, including call-out of an
Authorised Service Representative to inspect the Product. Rinnai is not responsible for:
a)
costs for tradespeople engaged by you that are not Rinnai Authorised Service Representatives.
b)
any costs, including call out costs for a Rinnai Authorised Service Representatives, associated with a
Product which is determined upon inspection not to be covered by this warranty.
2.7
Rinnai will reimburse any reasonable costs associated with making a legitimate warranty claim against Rinnai
which are not otherwise specified above.
2.8
The Warranty of the Product requires that, in addition to all other conditions, the Purchaser conducts regular
and/or preventative maintenance as may be specified by the Operating/Installation Instructions or otherwise
directed by Rinnai and required by the level of usage and the usage environment, including the use of
correct and uncontaminated refrigerants and lubricants. Refrigeration, plumbing and electrical works must be
undertaken by licensed personnel.
2.9
Where a Product or failed component is replaced under warranty, the time remaining on the original Product
warranty period will continue to apply and the replacement product or part will be subject to the original
warranty period only.
Rinnai 29
Ducted Gas Heater OM
