Rinnai 23
Ducted Gas Heater OM
17. Before Calling For Assistance
If the heater does not seem to be operating correctly, please perform the following checks
before
calling for
assistance.
17.1
Basic Checks
Perform the following checks before calling for assistance:
a.
Ensure that the flue terminal is in place (whenever the unit is operating).
WARNING!
The flue outlet can become very hot. DO NOT touch any system components in the vicinity of the flue outlet while the
system is operating.
b.
Ensure that the air intake (located at the burner end of the heater roof panel) is clear of leaves and
obstructions.
c.
Ensure that the flue terminal is clear of leaves and obstructions.
d.
(SP6 models) Ensure that the condensate tube is clear. A blockage will seriously affect performance and
may shut down the heater.
e.
Check Section 17.2, Troubleshooting for a solution to the problem.
17.2
Troubleshooting
Symptom
Corrective Action
Error message
An error message is displaying.
Refer to Section 10, System Messages and follow the checks.
Blank display
The networker display is blank.
Check that the power supply to the heater unit is correctly connected and
switched on.
Check that the power supply to add-on appliances is correctly connected and
switched on.
Check that the thermostat cable is correctly connected.
Unit turning on/off
The appliance is unexpectedly turning on or
off.
Check the programmed settings in the networker/programmable wall control
unit (refer to Section 7.1). Adjust the settings if necessary (Sections 7.2 or
7.4) or change to manual mode (Section 8.1).
Whistling
There is a whistling noise.
Clean the return air grille and filter (if installed) (Section 19.1).
Unit will not turn on
The appliance will not turn on at all, or will not
operate in heating mode (or cooling mode if
add-on air conditioning is installed).
Note that the heater will not operate if the room temperature is higher than
the temperature setting. Check that the set temperature is
lower
than the
room temperature (refer also to Section 15.1).
Ensure that the circuit breaker (i.e. in the house meter box) is set (has not
tripped).
Reset the heater at the power supply (Section 12).
Check the gas supply is turned on at the heater and at the gas meter.
Fan not turning off
The fan is running continuously.
Check that the Fan Only option has not been selected (Section 9.1).
Check that sufficient vents are open (Table 1).
Clean the return air grille and filter (if installed) (Section 19.1).Check that the
ducting has not been crushed or collapsed. If damage is evident, contact
Customer Care.
No airflow
There is no air coming out of some vents.
This may be an installation issue, particularly if the system is configured for
zoning. Contact the installer.
Padlock symbol
The padlock is displaying.
This indicates that the child proof lock has been activated (Table 1 and
Section 13.2).
For Your Records
Model Number:
Serial Number:
Install Date:
Installed by:
Installer Contact:
