Symptom
Symptom
Symptom
Symptom
Cause
Cause
Cause
Cause
Remedy
Remedy
Remedy
Remedy
No flow or poor flow
rate.
Partially closed stop or service
valve in water supply pipework to
the tap.
Open stop or service valve.
Head of water is below the
minimum distance required.
Refer to the Specification section
for minimum pressures required.
Possible airlock / blockage in
supply pipework
Remove water supplies from the
fitting and flush the system to
remove any airlocks / debris.
Cartridge / Valve not opening
fully.
Service fitting. Refer to
maintenance section on page 13.
Water dripping for a few
seconds after the tap
has been turned off.
This is caused by ‘capillary
action’ and residual water in the
spout being siphoned out. This
should only last for a couple of
seconds.
If the fitting is fitted with an
aerator this can be replaced with
a more restrictive type to reduce
the amount of water that drips
out.
Troubleshooting
Troubleshooting
Troubleshooting
Troubleshooting
Constant dripping /
leaking when the tap is
not in use.
Cartridge / Valve not fully
shutting off.
Service fitting and replace
cartridge / valve. Refer to
maintenance section on page 13.
Fitting does not turn on.
Water supplies not turned on.
Check that the water supplies to
the fitting are turned on.
Closed stop or service valve.
Open stop or service valve.
Water does not come
out of the showerhead
when using the bath
shower mixer.
Diverter mechanism not fully
open.
Open the diverter mechanism
fully by pulling the diverter knob
up.
Insufficient water pressure /
header height.
Refer to the specification section
for minimum pressures required.
Water from the bath
shower mixer
showerhead is not hot.
Hot valve not fully open.
Open the valve by turning the
handle.
Possible blockage in shower
hose or handset restricting water
supply.
Check shower hose and handset
for any blockages.
Insufficient header height / water
pressure.
Refer to the specification section
for minimum pressures required.
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