29
PROBLEM
POSSIBLE CAUSES
WHAT TO DO
Water coming out of
steam wand
•
Machine is heating up.
Purge steam wand before texturing milk.
Refer to ‘Texturing Milk’ under
Functions
.
Hot water isn’t
continuously flowing
•
Machine is too hot after
steaming.
Allow machine to cool down.
Lever very hard
to tamp
•
Severe overdose.
Use the Razor trimming tool* to correct
current dose. Select the correct filter size.
•
Coffee build-up in mechanism.
Remove shroud (tamp) cover and clean using
the cleaning brush provided.
Puck surface is not
flat and smooth
•
Coffee grinds stuck on tamp face. Remove shroud (tamp) cover and clean using
the cleaning brush provided.
Puck surface has some
loose grounds on top
•
Coffee grinds caught on tamp.
Push the tamp lever again for a very polished
coffee puck.
•
Coffee grinds caught on tamp
from tamping too quickly.
Push the lever down slower.
Tamp height is not
at desired level
•
Machine is on auto mode, that is
for ideal height only.
Use ‘Manual’ mode for custom control.
Tamp light continues
to flash and no height
reading on gauge after
tamping
•
Tamping action is not
completed.
Push the tamp lever down until you hear
the beep.
When maintenance
light indicator
flashes
•
Cleaning cycle is required.
The maintenance light indicator will flash
when a cleaning cycle is required.
Go to
Care & Cleaning
section for
cleaning and descaling instructions.
When maintenance
light indicator
illuminates solid
•
Descale cycle is required.
The maintenance light indicator is on
solid light when a descale cycle is required.
Go to
Care & Cleaning
section for
cleaning and descaling instructions.
* Razor – See accessories list under
Components
.
