18
TROUBLE SHOOTING GUIDE
Fuel Feed Problems
Lack Of Fuel In Burnpot
To Much Fuel In Burnpot
Possible Causes:
Possible Remedies: (Unplug Stove First When Possible)
FUEL
The hopper is out of pellets.
Re
fi
ll the hopper.
The hopper safety switch has failed or hopper is open.
When operating the unit, be sure the hopper lid is closed so that
the hopper safety switch will activate. Check the wires leading
from the hopper safety switch to the control panel and auger
motor for secure connections. Use a continuity tester to test the
hopper safety switch; replace if necessary.
Fuel other than wood pellets is being burned in the stove.
This pellet stove is designed and tested to use wood pellets.
Check for signs of fuel other than wood pellets. No other types
of fuel have been approved for this pellet stove. If there are signs
of other types of fuel being used, stop using them immediately.
Bad pellets. (Causes glass to “soot” up at a very fast rate only)
The brand of pellets or the batch of pellets that are being used
may be of poor quality. If possible, try a different brand of pellets.
You might also want to try a brand that is made from a different
type of wood (softwood vs. Hardwood). Different woods have
different characteristics when being burned.
AUGER
Auger jam.
Start by emptying the hopper. Then remove the auger motor
remove the auger shaft inspection plate in the hopper so that you
can see the auger shaft. After you have removed the shaft, inspect
it for bent
fl
ights, burrs, or broken welds. Remove any foreign
material that might have caused the jam. Also, check the auger
tube for signs of damage such as burrs, rough spots, or grooves
cut into the metal that could have caused a jam.
The auger motor has failed.
Remove the auger motor from the auger shaft and try to run
the unit. If the motor will turn, the shaft is jammed on something.
If the motor will not turn, the motor is bad.
Controls / Operation Problems
Thermostat malfunction
Possible Causes:
Possible Remedies: (Unplug Stove First When Possible)
CONTROL / OPERATION
The thermostat is not controling the stove.
The t-stat sensor has come unplugged from the control board.
Check to see if the sensor is unplugged. If the sensor is not
unplugged, then the sensor is damaged, has a short or the jumper
has been left on the board. If the sensor is damaged or has a short,
it will need to be replaced.
The stove is being left on the highest setting for extended
periods of time.
If operating the heater on the highest heat setting, the room
temperature could increase enough and lead to potential
overheating situations. If this happens, try operating at a lower
heat setting.
