22
Heart Rate Issues
Issue resolved
Contact
Tech Support at
800.861.7401
for further assistance.
Ensure hands are centered
on the HR sensors with
equal pressure and as little
movement as possible
without touching metal
frame.
Is the issue still
present?
BEGIN HERE
Contact HR or
Chest Strap?
Contact
Chest Strap
Dry or heavily calloused
hands may need a heart
rate cream to make better
contact.
Is the issue still
present?
YES
NO
Replace Chest Strap
Follow Service Mode
Procedure 2 to check and
record firmware version
and error codes.
Move the machine away
from sources of potential
interference such as TV,
microwave, cordless
phones, etc.
Ensure strap is “POLAR”
compatible and uncoded.
Make sure strap is against
bare skin, facing up and
the contact area are
damp.
YES
NO