Bosch XQG100-WDU285H80W User Manual And Installation Instructions Download

Page: 48 / 56

Troubleshooting

Fault

Cause and troubleshooting

Home Connect is not
working properly.

Different causes are possible.

▶

Go to www.home-connect.cn.

No connection to the
home network.

Wi-Fi is switched off.

▶

→

"Activating Wi-Fi on the appliance", Page 36

Wi-Fi is activated but a connection to your home net-
work cannot be established.

Ensure that the home network is available.

Reconnect the appliance to the home network.
→

"Connecting the appliance to a WLAN home net-

work (Wi-Fi) with WPS function", Page 34

→

"Connecting the appliance to a WLAN home net-

work (Wi-Fi) without WPS function", Page 35

Water is leaking out at
the water inlet hose.

Water inlet hose is not correctly/securely connected.

Connect the water supply hose correctly.
→

"Connecting the water inlet hose", Page 15

Tighten the screw connection.

Water is leaking out at
the water outlet hose.

The water outlet hose is damaged.

▶

Replace the damaged water outlet hose.

Water outlet hose is not connected correctly.

▶

Connect the water outlet hose correctly.
→

"Water outlet connection types", Page 16

Fluff on the laundry.

Fluff has accumulated in the drum.

▶

Run the

筒洗烘

programme without any laundry

or detergent.

Water inlet noise dur-
ing the drying phase.

Drying phase requires water.

Not a fault.

Make sure that the water tap also remains open
during the drying phase.

Drying programme
does not start.

Door is not closed.

Close the door.

Press

to start the programme.

No drying programme is selected.

▶

Select a suitable drying programme.
→

"Programmes", Page 26

The laundry is too
damp.

Unsuitable programme for the type of fabric.
There has been a power cut.

▶

Check whether the lighting in your kitchen or other
appliances are working.

The load is too large.

Summary of Contents for XQG100-WDU285H80W

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washer dryer XQG100 WDU285H80W en User manual and installation instructions ...

Page 2: ...6 4 8 Connecting the appliance to the electricity supply 17 5 Familiarising yourself with your appliance 18 5 1 Appliance 18 5 2 Detergent drawer 19 5 3 Control panel 19 5 4 Operating logic 19 6 Before using for the first time 20 6 1 Starting an empty washing cycle 20 7 Display 21 8 Buttons 23 9 Dryness level 25 9 1 Changing the dryness level 25 10 Programmes 26 11 Accessories 30 12 Laundry 30 12 ...

Page 3: ...pliance 36 16 6 Resetting the appliance network settings 36 16 7 Remote start 36 16 8 Data protection 37 17 Basic settings 37 18 Cleaning and servicing 37 18 1 Cleaning the drum 37 18 2 Cleaning the detergent drawer 37 18 3 Cleaning the drain pump 38 19 Troubleshooting 41 19 1 Emergency release 51 20 Transportation storage and disposal 51 20 1 Removing the appliance 51 20 2 Inserting the transit b...

Page 4: ... and freshening up fabrics that are washed with water and suitable for dryers In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided...

Page 5: ...trol Never connect the appliance to a circuit that is regularly switched on and off by the energy supplier When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that...

Page 6: ... hoses and power cords in such a way that there is no risk of tripping If the appliance is moved by holding onto protruding components such as the appliance door the parts may break off Do not move the appliance by holding onto protruding parts CAUTION Risk of cutting Touching sharp edges on the appliance may lead to cuts Do not touch the sharp edges on the appliance Wear protective gloves when in...

Page 7: ...repair so that the appliance door will no longer close WARNING Risk of suffocation Children may breathe in or swallow small parts causing them to suffocate Keep small parts away from children Do not let children play with small parts WARNING Risk of explosion If there is coal dust or flour in the air around the appliance this may cause an explosion Keep the area around the appliance clean during o...

Page 8: ...ing WARNING Risk of fire If drying is interrupted early the laundry is not cooled sufficiently and may ignite Do not interrupt the drying programme early If drying is interrupted early remove the laundry immediately and spread it out CAUTION Risk of injury The covering plate may break if you stand on or climb onto the appliance Do not stand on or climb onto the appliance The appliance may tip over...

Page 9: ...gerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam o...

Page 10: ... additional connecting elements such as adapters exten sions valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at lea...

Page 11: ...ing temperature for lightly and normally soiled laundry a At lower temperatures the appli ance consumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in the appli ance afterwards a The drier the laundry the shorter the programme duration when dry ing which in turn reduces en...

Page 12: ... or this may result in material damage or damage to the appliance Do not operate the appliance with incomplete or defective accessor ies Replace the accessories in ques tion before operating the appli ance Accessories Page 30 Note The appliance has been tested at the factory to check it is in working order As a result water stains may remain in the appliance These marks will disappear after the fi...

Page 13: ... Only install the appliance under neath a continu ous worktop that is securely con nected to adja cent cabinets Required niche width 60 cm Installation loca tion Requirements Against a wall Do not trap the hoses between the wall and the appliance 4 4 Removing the foam block To prevent damage during transit the appliance is fitted with a foam block which must be removed before using the appliance f...

Page 14: ...he drum Press the bottom cover fully into the holes in the base plate Note If necessary secure the bot tom cover with screws 4 5 Removing the transit bolts The appliance is secured for trans portation using transit bolts on the rear of the appliance Note Keep the transit bolt screws and the sleeves in a safe place for fu ture transport Page 51 1 Pull the hoses out of the holders ...

Page 15: ...ews for the 4 transit bolts with a WAF 13 wrench 3 Remove the power cable from the holder 4 Remove the 4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 6 Connecting the appliance Connecting the water inlet hose 1 Connect the water inlet hose ...

Page 16: ...serve the draining heights The draining heights are minimum 60 cm maximum 100 cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 30 Plastic pipe with rubber sleeve Fix and secure the water outlet hose with an el bow Page 30 4 7 Aligning the appliance In order to reduce noise and vibra tion and to prevent the appliance fro...

Page 17: ...lectricity supply Note Your electrical domestic install ation for this appliance must comply with the local legal provisions and safety regulations and should in clude a residual current circuit breaker 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance can be found under Tech nical data Page 53 2 Check the mains plug is inserted pro...

Page 18: ...e parts of your appliance here 1 2 4 3 6 5 8 8 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 38 2 Door 3 Detergent drawer Page 19 4 Control panel Page 19 5 Water outlet hose Page 16 6 Power cord Page 17 7 Transport struts 8 Transit bolts Page 14 ...

Page 19: ...nt for prewash Hygiene detergent 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 3 1 1 2 1 Programmes Page 26 2 Programme selector Page 31 3 Buttons and display 5 4 Operating logic ATTENTION Pressing on the display with force may cause damage Do not apply heavy pressure on the display Do not press on ...

Page 20: ...洗烘 programme 3 Close the door 4 Pull out the detergent drawer 5 Pour standard washing powder into compartment II To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 6 Push in the detergent drawer 7 Press to start the programme a The display shows the remaining programme dur...

Page 21: ...ra tion or programme time remaining 7 0 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 1400 Spin speed Set spin speed in rpm Buttons Page 23 No spin cycle draining only 90 Temperature Set temperature in C Buttons Page 23 cold Pretreatment Programme status Wash Programme status Rinse Programme status Spin Programme status End End of pro gramme Programme status Dry...

Page 22: ...for cleaning and caring for the drum and the outer tub Cleaning the drum Page 37 Wi Fi Lights up The appliance is connected to your home network Flashes The appliance is trying to con nect to your home network Home Connect Page 33 Foam detection system The appliance has detected too much foam Door Lights up The door is locked and can not be opened Off The door is unlocked and can be opened Tap No ...

Page 23: ...e or deactivate up to three ad ditional rinse cycles Recommended for particularly sensit ive skin or in regions with very soft water 高水位 Water Plus Activate Deactivate Wash with more water Recommended for particularly sensit ive skin and for treating laundry more gently 轻松熨 Easy iron Activate Deactivate Activate or deactivate the reduced creasing programme In order to reduce creasing in the laundr...

Page 24: ...ate Deactivate Activate or deactivate gentle pretreat ment of dry laundry with hot air up to 65 C for increased hygiene de mands After the fabrics have been pretreated with hot air they are washed at low temperatures Note The drum lighting remains act ive for up to approx 10 minutes after the programme starts 单烘 Solo Dry Activate Deactivate Activate or deactivate drying without washing beforehand ...

Page 25: ...result Multi layered thick laundry that does not dry readily The laundry is dry Normal single layered laundry The laundry is dry 9 1 Changing the dryness level For some programmes you can change the dryness level so that your laundry will be drier or more damp 1 Set a washing and drying pro gramme or a drying programme Programmes Page 26 a The display shows the specified dryness level 2 Press or ...

Page 26: ...n thetic or blended fabrics Suitable for killing dust mites Programme setting Max 60 C Max 1400 rpm 4 0 2 5 混合 Mix Wash items made from cotton linen or syn thetic or blended fabrics Suitable for lightly soiled laundry Programme setting Max 60 C Max 1400 rpm 4 0 2 5 贴身衣物 Underwear Wash particularly delicate washable items made from synthetic fabrics silk or Lycra e g lacy negligees Use a detergent ...

Page 27: ...ct hy giene requirements Note Once the set temperature has been reached it remains constant throughout the entire washing process Programme setting Max 60 C Max 1400 rpm 6 5 5 0 冲锋衣 Outdoor Wash all weather and outdoor clothing with membrane technology and water resistant equipment Suitable for washing and then waterproofing Use a detergent for outdoor fabrics Use a waterproofing agent that is sui...

Page 28: ...ng and caring for the drum After cleaning the residual water in the drum is removed by supplying hot air Use this programme in the following cases Before using the appliance for the first time If you regularly wash at temperatures of 40 C or lower After a prolonged period of non use Temperature settings 90 C Antibacterial programme Use wash ing powder or a detergent that contains bleach 40 C Antib...

Page 29: ...ry immediately after the programme has ended to prevent creasing Notes The laundry is not dried or washed If you use the 微蒸空气洗 programme often without washing in between this may cause odours in the appliance 3 1 0 随心控时 My Time Wash items made from cotton linen or syn thetic or blended fabrics Short programme for items of lightly to nor mally soiled laundry Note If you only want to dry the laundry...

Page 30: ... and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Empty any pockets Brush sand out of all collars and pockets Close bed covers and cushion covers Close all zips Velcro fasteners hooks and eyes Tie cloth belts apron strings etc together or use a laundry bag Tie together longer drawstr...

Page 31: ...ation Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home cn 14 1 Switching on the appli ance Requirement The appliance has been correctly installed and connec ted Installation and connection Page 12 Press The switch on process takes a few seconds Note The lighting for the drum goes out automatically 14 2 Set...

Page 32: ...he pro gramme duration or the Ready in time a After the programme has ended the display shows End 2 If is selected the laundry is not spun and the water is drained after rinsing Notes If the laundry is not removed the Anti Crease programme starts after 15 minutes The programme takes around 30 minutes The display shows 00 00 and appears Press anywhere on the display to cancel the Anti Crease progra...

Page 33: ...ldproof lock Press and hold 童锁 3秒 for ap prox 3 seconds a The controls are locked a The childproof lock remains active even after the appliance has been switched off 15 2 Deactivating the child proof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold 童锁 3秒 for ap prox 3 seconds Home Connect 16 Home Connect Home Connect This appliance is network capa...

Page 34: ...WLAN home network Wi Fi with WPS function Requirements Your router has a WPS function Wi Fi is activated on the router The Wi Fi basic setting is activated on the appliance Activating Wi Fi on the appli ance Page 36 The appliance receives signals from the WLAN home network Wi Fi at its installation location The Home Connect app is installed on your mobile device 1 Press and hold for at least 3 sec...

Page 35: ...onnection pro cess may take up to 60 seconds 5 Open the Home Connect app on your mobile device and carry out the steps in the app 6 In the Home Connect app enter the network name SSID and password key for your home net work 7 Carry out the steps in the Home Connect app to connect the appliance a If the display shows and lights up permanently the appliance is connected to the Wi Fi home net work 8 ...

Page 36: ...t 3 seconds 2 Set the programme to position 5 a The display shows rES 3 Press a The display shows YES 4 Press a The network settings are reset a If End is shown on the display the network settings are reset 16 7 Remote start Enable the appliance for remote start via the Home Connect app Activating remote start Notes Remote start is deactivated for safety reasons in the following circumstances Open...

Page 37: ... data protection can be retrieved in the Home Connect app 17 Basic settings You can configure the basic settings for your appliance to meet your needs Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home cn 18 Cleaning and servi cing To keep your appliance working effi ciently for a long time it is important t...

Page 38: ...sh and then dry them 5 Fit the insert and click it into place 6 Clean the opening for the deter gent drawer 7 Push in the detergent drawer 18 3 Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply ...

Page 39: ...ake the drain hose out of the holder 7 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 8 Firmly press on the sealing cap 9 Insert the drain hose into the holder ...

Page 40: ...ince water may remain in the drain pump unscrew the pump cap carefully 2 Clean the interior the thread on the pump cap and the pump hous ing 3 Insert the pump cap 4 Screw the pump cap as far as it will go 90 The handle on the pump cap must be in a vertical position 5 Insert and close the service flap ...

Page 41: ... drying 1 Remove the laundry from the drum as soon as the drying programme has finished 2 Spread the items of laundry for cooling Unsuitable programme for the type of fabric Set the suitable programme for the type of fabric Easy Care fabrics are dried for too long Spin noise during the drying phase Thermal spinning is active The drying time is too long The ambient temperature is greater than 30 C ...

Page 42: ...rtment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next wash ing cycle with the same load Unapproved extension installed on the water drain hose Remove any unapproved extensions from the water hose Connecting the appliance Page 15 The pump cap is not fully screwed in Ensure that the pump cap is screwed in all the way into the appliance The ...

Page 43: ...ure into the left hand compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next wash ing cycle with the same load Drum cleaning is required Cleaning the drum Page 37 H 95 lights up altern ately with End The water pressure is low See Page 43 All other error codes Malfunction Call the after sales service Customer Service Page 52 The appli...

Page 44: ...ain ing Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 38 The water outlet hose is connected too high Install the water outlet hose at a maximum height of 1 metre Detergent dosage i...

Page 45: ...oad detection system eliminates an imbalance by repeatedly redistributing the laundry Not a fault no action required Note When loading where possible place large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle No water is visible in the drum Water is below the visible area Not a fault no action required Do not add ...

Page 46: ... small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the 单脱水 programme The spin programme does not start Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced loa...

Page 47: ...r drain hose are not kinked or trapped The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the 单脱水 programme Unbalance load detection system is using a re...

Page 48: ...ter inlet hose Page 15 2 Tighten the screw connection Water is leaking out at the water outlet hose The water outlet hose is damaged Replace the damaged water outlet hose Water outlet hose is not connected correctly Connect the water outlet hose correctly Water outlet connection types Page 16 Fluff on the laundry Fluff has accumulated in the drum Run the 筒洗烘 programme without any laundry or deterg...

Page 49: ...tion location The water pressure is low No remedial action possible Laundry is not spun sufficiently Always select the highest possible spin speed for the washing programme in question Thick and multi layered fabrics require a longer drying time Set a timed programme for the subsequent drying Programmes Page 26 Fan noise during the washing phase Process fan is active Not a fault normal operating n...

Page 50: ...est Not a fault no action required Rushing hissing noise Water is flushed under pressure into the detergent drawer Not a fault normal operating noise Detergent or fabric softener drips off the seal and collects on the door or in the seal fold Too much detergent fabric softener in the detergent drawer When dosing liquid detergent and fabric softener observe the marking in the detergent drawer and d...

Page 51: ...emoving the appliance Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home cn 1 Turn off the water tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 38 6 Detach the hoses 20 2 Inserting the transit bolts Secure the app...

Page 52: ...ic equipment WEEE The guideline determ ines the framework for the return and recycling of used appliances as applicable throughout the EU 21 Customer Service If you have any queries on use are unable to rectify faults on the appli ance yourself or if your appliance needs to be repaired contact Cus tomer Service Detailed information on the warranty period and terms of warranty in your country is av...

Page 53: ... accordance with GB19606 23 Technical data Appliance height 84 8 cm Appliance width 59 8 cm Unit depth 65 4 cm Weight 83 8 kg1 1 Depending on the appliance spe cifications Maximum load 10 0 kg Mains voltage 220 V 50 Hz Minimum in stallation protec tion 10 A Nominal power 2100 W Nominal power drying 2000 W Water pressure Minimum 100 kPa 1 bar Maximum 1000 kPa 10 bar Length of the wa ter inlet hose ...

Page 54: ...des of energy efficiency and water efficiency for household electric washing machines GB 4706 24 Safety of house hold and similar electrical appli ances Particu lar requirements for washing ma chines GB T 4288 Household and similar electrical washing ma chines GB 4706 20 Safety of house hold and similar electrical appli ances Particu lar requirements for tumble dryers GB T 23118 Technical re quire...

Page 55: ......

Page 56: ... mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001661393 9001661393 011208 en 总经销商博西家用电器中国有限公司地址中国江苏省南...

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