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Troubleshooting
34
Issue
Cause and troubleshooting
The program duration changes
during the wash cycle.
The unbalanced load detection system eliminates an imbalance by repeatedly redis-
tributing the laundry.
▶
Not a fault – no action required.
Note:
When loading, where possible, place large and small items of laundry to-
gether in the drum. Laundry items of different size distribute themselves better dur-
ing the spin cycle.
Foam detection system switches on a rinse cycle if foam build-up is too high.
▶
Not a fault – no action required.
There is no water visible in the
drum.
Water is below the visible area.
▶
Not a fault – no action required.
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Do not add any extra water to the appliance while it is operating.
Drum jerks after the program
starts.
This is caused by an internal motor test.
▶
Not a fault – no action required.
Residual water is present in the
compartment .
Insert in compartment is blocked.
▶
"Cleaning the detergent drawer", Page 26
Vibrations and movement of the
appliance whilst spinning.
Appliance is not correctly aligned.
▶
"Aligning the appliance", Page 15
The appliance feet are not fixed.
▶
Secure the appliance feet.
"Aligning the appliance", Page 15
Transit bolts have not been removed.
▶
"Removing the transit bolts", Page 13
Drum rotates, water does not flow
in.
Load detection is active.
▶
Not a fault – no action required.
Note:
The load detection can take up to 2 minutes.
Heavy foam build-up.
Detergent dosage is too high.
▶
Immediate measure: Mix one tablespoon of fabric softener with 0.5 US quarts
(0.5 liters) of water and pour the mixture into the left-hand compartment (not for
outdoor clothing, sportswear or items stuffed with down).
▶
Reduce the amount of detergent for the next washing cycle with the same load.
High spin speed not reached.
A low spin speed is selected.
▶
The next time you run a wash cycle, set a higher spin speed.
Unbalance load detection system is using a reduced spin speed to eliminate an un-
balance.
▶
Redistribute the laundry in the drum.
Note:
Where possible, mix large and small items in the drum. Laundry items of dif-
ferent size distribute themselves better during the spin cycle.
▶
Start the
Rinse/Spin
program.
The spin program does not start.
Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water outlet hose is kinked or trapped.
▶
Ensure that the drain pipe and water outlet hose are not kinked or trapped.
The unbalanced load detection system has interrupted the spin cycle because the
laundry is unevenly distributed.
▶
Redistribute the laundry in the drum.
Note:
Where possible, mix large and small items in the drum. Laundry items of dif-
ferent size distribute themselves better during the spin cycle.
▶
Start the
Rinse/Spin
program.
Rushing, hissing noise.
Water is flushed under pressure into the detergent drawer.
▶
Not a fault – normal operating noise.
Loud noises during the spin cycle. Appliance is not correctly aligned.
▶
"Aligning the appliance", Page 15
The appliance feet are not fixed.
