Bosch WAV28MH9GB Page 59 User Manual And Installation Instructions Download

Page: 59 / 68

Troubleshooting

Leakage

Errors

Cause

Troubleshooting

Water is leaking out at the wa-
ter inlet hose.

Water inlet hose is not cor-
rectly/securely connected.

Connect the water supply hose cor-
rectly.

→

"Connecting the water inlet hose",

Page 15

Tighten the screw connection.

Water is leaking out at the wa-
ter outlet hose.

The water outlet hose is dam-
aged.

▶

Replace the damaged water outlet
hose.

Water outlet hose is not con-
nected correctly.

▶

Connect the water outlet hose cor-
rectly.

→

"Water outlet connection types",

Page 16

Odours

Errors

Cause

Troubleshooting

Odours have formed in the ap-
pliance.

Humidity and detergent
residue may promote the
formation of bacteria.

▶

→

"Cleaning the drum", Page 46

Summary of Contents for WAV28MH9GB

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAV28MH9GB en User manual and installation instructions ...

Page 2: ...ing laundry 31 Degrees of soiling 31 Care symbols on the care labels 31 Detergents and care products 32 Detergent recommendation 32 Detergent dosage 33 Basic operation 33 Switching on the appliance 33 Setting a programme 34 Adjusting the programme settings 34 Loading laundry 34 Using a measuring aid for liquid detergent 34 Adding detergent and care product 35 Starting the programme 36 Soaking laun...

Page 3: ...ergent drawer 46 Descaling 47 Cleaning the drain pump 47 Cleaning the water outlet hose at the siphon 50 Clean the water inlet filters 50 Troubleshooting 53 Error code Fault display Signal 53 Malfunctions 54 Noise 57 Problem with results 57 Home Connect problem 58 Leakage 59 Odours 59 Emergency release 60 Transportation storage and dis posal 60 Removing the appliance 60 Inserting the transit bolts...

Page 4: ...rmation safe for future reference or for the next owner Check the appliance after unpacking it Do not connect the ap pliance if it has been damaged in transit Intended use Read the information on intended use to ensure that you use the appliance correctly and safely Only use this appliance According to this installation and instruction manual For washing machine washable fabrics and hand washable ...

Page 5: ...ck Improper installation is dangerous Connect and operate the appliance only in accordance with the specifications on the rating plate Connect the appliance to a power supply with alternating current only via a properly installed socket with earthing The protective conductor system of the domestic electrical installation must be properly installed The installation must have a sufficiently large cr...

Page 6: ...ed by the manufacturer WARNING Risk of injury The high weight of the appliance may result in injury when lif ted Do not lift the appliance on your own WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The applian...

Page 7: ...n the power cord to unplug the appliance Al ways unplug the appliance at the mains If the appliance or the power cord is damaged immediately unplug the power cord or switch off the fuse in the fuse box and turn off the water tap Call Customer Service Page 62 Repairs to the appliance should only be carried out by trained specialist staff An ingress of moisture can cause an electric shock Only use t...

Page 8: ...eep detergents and care products out of the reach of chil dren WARNING Risk of explosion Laundry that has been pretreated with cleaning agents that contain solvents may cause an explosion in the appliance Rinse pretreated laundry thoroughly with water before wash ing CAUTION Risk of injury The worktop may break if you stand on or climb onto the ap pliance Do not stand on or climb onto the applianc...

Page 9: ... contact with detergents or care products If accidentally swallowed seek medical advice Keep detergents and care products out of the reach of chil dren Safe cleaning and maintenance Take note of the safety instructions when cleaning and performing maintenance work on the appliance WARNING Risk of electric shock Improper repairs are dangerous Repairs to the appliance should only be carried out by t...

Page 10: ...and non original accessor ies is dangerous Only use the manufacturer s original spare parts and ori ginal accessories WARNING Risk of poisoning Poisonous fumes may be given off if you use cleaning agents that contain solvents Do not use cleaning agents that contain solvents ...

Page 11: ...exceeds the maximum value specified a pres sure reducing valve must be in stalled between the drinking water connection and the hose set of the appliance Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses th...

Page 12: ...if you want to dry the laundry in a tumble dryer afterwards The drier the laundry the shorter the programme duration when drying which in turn reduces energy con sumption Wash the laundry without prewash Washing with prewash increases the programme duration and increases energy and water consumption The appliance has a continuous auto matic load adjustment function Depending on the type of fabric ...

Page 13: ...ance Open the door and remove the ac cessory from the drum Contents of package After unpacking all parts check for any damage in transit and completeness of the delivery 1 2 3 4 1 Washing machine 2 Accompanying documents 3 Water inlet hose 4 Cover caps Requirements for the installa tion location The appliance may wander when it spins Observe the instructions for the installation location Note Plea...

Page 14: ...a ter This residual water may leak out if the appliance is tilted at an angle greater than 40 Tilt the appliance carefully Installation location Requirements On a base Secure the appliance with fixing brackets Page 29 Installation location Requirements On a wooden joist floor Place the appliance on a water resistant wooden board which is screwed tightly to the floor The wooden board should be at l...

Page 15: ...e holder 4 Remove the four sleeves 5 Put on the four cover caps 6 Press down on the four cover caps Connecting the appliance Connect your appliance to the power supply water inlet and water outlet Connecting the water inlet hose Note Please read the safety informa tion Page 4 to ensure that you use the appliance safely 1 Connect the water inlet hose ...

Page 16: ...nage into a wash basin Fix and secure the wa ter outlet hose with an elbow Page 29 Drainage into a plastic pipe with rubber sleeve or into a gully Fix and secure the wa ter outlet hose with an elbow Page 29 Connecting the appliance to the electricity supply Note Please read the safety informa tion Page 4 to ensure that you use the appliance safely 1 Insert the mains plug of the appli ance s power ...

Page 17: ...rn the ap pliance feet Check that the appli ance is level using a spirit level All appliance feet must stand firmly on the ground 3 Screw the lock nuts tightly against the housing using a WAF 17 wrench In doing so hold the foot tight and do not adjust its height ...

Page 18: ...liance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 47 2 Door 3 Detergent drawer Page 19 4 Controls Page 19 5 Water outlet hose Page 16 6 Power cord Page 16 7 Transit bolts Page 14 ...

Page 19: ... 2 Compartment II Detergent for main wash Water softener Bleach Stain remover 3 Compartment Fabric softener Liquid starch Waterproofing agent 4 Compartment I Detergent for prewash Hygiene detergent Controls The controls are used to configure all functions of your appliance and to obtain in formation about the operating status 2 4 3 3 1 1 1 Programmes Page 22 2 Programme selector Page 33 3 Buttons ...

Page 20: ...ng 10h 1 Ready in time The programme end has been set and the remaining number of hours is displayed Buttons Page 27 9 5 kg 1 Recommended load The maximum load capacity for the selected programme in kg 1400 Spin speed Set spin speed in rpm Buttons Page 27 0 No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 27 cold Prewash Programme status Wash Prog...

Page 21: ...pe is activated Energy consumption Energy consumption for the selected programme Low energy consumption High energy consumption Water consumption Water consumption for the selected programme Low water consumption High water consumption Wi Fi Lights up The appliance is connected to your home network Flashes The appliance is trying to connect to your home network Home Connect Page 37 Energy manager ...

Page 22: ...inen or blended fabrics Also suitable as a short programme for nor mally soiled laundry when you activate SpeedPerfect If SpeedPerfect is activated the maximum load capacity is reduced to 5 kg 9 5 90 1400 Cottons Eco Wash hard wearing items made from cotton linen or blended fabrics Energy saving programme Note To save energy the actual washing temperature may deviate from the set wash ing temperat...

Page 23: ...sh laundry bag 2 40 800 Wool Hand or machine washable items that are made from wool or contain wool To prevent the laundry from shrinking the drum moves the items very gently with long pauses Use a detergent that is suitable for wool 2 40 800 Rinse Rinses and then spins the laundry and then drains the water 1400 Spin Drain Spins and drains the water If you only want to drain the water activate 0 T...

Page 24: ...llens or delicates Note The drum cleaning indicator will flash to remind you if you have not used a pro gramme at 60 C or higher for a long time Night Wash Wash items made from cotton linen or syn thetic or blended fabrics Suitable for quiet wash at night The audible signal at the end of the pro gramme is deactivated and a reduced final spin speed set by default 4 60 1400 AllergyPlus Wash hard wea...

Page 25: ...ur laun dry you can activate The laundry is only given a short spin and can be removed while still dripping wet Hang out shirts and blouses while they are still dripping wet so that they drip dry Use the Delicates Silk programme to wash shirts and blouses made from silk or delicate fabrics 2 60 800 Sportswear Wash sports and leisure items made from synthetic fibres microfibre or fleece Use a deter...

Page 26: ...se Spin Speed Rinse Hold Prewash Intensive Plus Super Quick 15 30 Wash items made from cotton synthetic or blended fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme dura tion to 15 minutes activate SpeedPerfect The maximum load is reduced to 2 kg 4 2 40 1200 ...

Page 27: ...deactivate an extended washing pro gramme The programme duration is extended by up to 30 minutes Suitable for heavily soiled laundry AntiStain Multiple selection Select the type of stain The temperature drum movement and soaking time are all adjusted to suit the type of stain Finished in 1 24 hours Set the programme end The programme duration is already included in the set number of hours Once the...

Page 28: ...witch off the appliance Following a power cut Child Lock push 3 sec Activate Deactivate Activate or deactivate the childproof lock Disable the control panel to prevent unwanted or accidental operation If the childproof lock is activated and the appliance has been switched off the childproof lock remains activated Childproof lock Page 37 Spin Speed Basic settings Change the basic settings for the a...

Page 29: ...egrated into the drawer WMZ20490 Fixing brackets Improves the stability of the appli ance WMZ2200 Elbow Secure the water outlet hose in place 00655300 Liquid detergent insert Measure liquid detergent 00605740 Before using for the first time Prepare the appliance for use Starting an empty washing cycle Your appliance was inspected thor oughly before leaving the factory To re move any residual water...

Page 30: ...e has ended the display shows End 9 Start the first wash cycle or press to switch off the appliance Basic operation Page 33 Laundry You can wash all items that the manu facturer has marked as machine wash able on the care label and fabrics made from hand washable wool using your appliance Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove al...

Page 31: ...Whites Colours Wash new coloured items sep arately the first time you wash them Soiling Page 31 Manufacturer s specifications on the care labels Page 31 Degrees of soiling Degree of soiling Soiling Examples Light No dirt or stains are visible Laundry has absorbed odours Light summer clothing or sports clothing that has been worn for a just a few hours Normal Dirt or light stains are visible T shir...

Page 32: ... agents or volatile substances e g bleach Use dyes sparingly as salt may dam age stainless steel Do not use bleaching agents in the appliance Detergent recommendation This information is intended to help you to choose the right detergent for your items Fabrics Detergent Programme Temperature Heat resistant white fabrics made from cotton or linen Standard detergent with op tical brighteners Cottons...

Page 33: ...III over 2 5 over 14 Example of a manufacturer s instructions for detergent These example values refer to a stand ard load of 4 5 kg Soiling Light Normal Heavy Water hardness Soft medium 40 ml 55 ml 80 ml Water hardness Hard very hard 55 ml 80 ml 105 ml The dosages can be found on the man ufacturer s packaging Adjust the dosage to the actual load Basic operation You can find out everything you nee...

Page 34: ...rmanently for the pro gramme Loading laundry Notes Please read the safety information Page 4 to ensure that you use the appliance safely To prevent creasing take note of the maximum load for the relevant pro gramme Page 22 Requirement Prepare and sort the laundry Laundry Page 30 1 Open the door 2 Ensure that the drum is empty 3 Separate the laundry and place it in the drum 4 Note Ensure that there...

Page 35: ...g detergent and care product Notes Please read the safety information Page 4 to ensure that you use the appliance safely Do not use the measuring aid for li quid detergent for gel detergents washing powder or if Prewash or Ready in time are activated Requirement Find out the optimum dosage for detergent and care product Page 32 1 Pull out the detergent drawer 2 Pour in detergent Detergent drawer P...

Page 36: ...orma tion Page 4 to ensure that you use the appliance safely 1 Press Start Reload The appliance is paused and checks whether it is possible to add or re move laundry Take note of the pro gramme status Display Page 20 2 Add or remove laundry 3 Close the door 4 Press Start Reload Cancelling the programme Once the programme has started you can cancel it at any time Note Please read the safety informa...

Page 37: ...ng the childproof lock Requirement To deactivate the child proof lock the appliance must be switched on Press and hold the two Child Lock push 3 sec buttons for approx 3 seconds So that the programme currently run ning is not cancelled the pro gramme selector must be set to the initial programme a goes out in the display Home Connect This appliance is network capable Connecting your appliance to a...

Page 38: ...ments supplied Please also follow the instructions in the Home Connect app Notes Please note the safety precautions in this instruction manual and make sure that they are also observed when operating the appliance via the Home Connect app Safety Page 4 Operating the appliance on the ap pliance itself always takes priority During this time it is not possible to operate the appliance using the Home ...

Page 39: ...nect app 3 APP Connect the appliance to the Home Connect app Connecting your ap pliance to the Home Connect app Page 41 Wi Fi 4 Con Activate or deactivate Wi Fi Activating Wi Fi on the appliance Page 41 Deactivating Wi Fi on the appliance Page 42 Software update 5 UdP Install software update Software update Page 42 Reset network settings 6 rES Reset network settings Resetting the appli ance networ...

Page 40: ...ork Check whether your appliance is in range of your home network Reconnect the appliance to the WLAN home network Wi Fi with WPS function 5 Connect your appliance to the Home Connect app Page 41 Connecting the appliance to a WLAN home network Wi Fi without WPS function If your router does not have a WPS function you can connect the appli ance to your WLAN home network Wi Fi manually The appliance...

Page 41: ...Connect app Page 41 Connecting your appliance to the Home Connect app Requirements The appliance is connected to the WLAN home network Wi Fi The Home Connect app is open and you have logged on 1 Set the programme to position 3 Home Connect settings Page 38 a The display shows APP 2 Press Start Reload a The appliance connects to the Home Connect app 3 Once your appliance is displayed in the Home Co...

Page 42: ... seconds 2 Set the programme to position 6 Overview of Home Connect set tings Page 38 a UdP appears on the display 3 Press Start Reload a The software update is installed a If End is shown on the display the software update is installed Note The software update may take several minutes Do not switch off the appliance while the software update is in progress Connecting the appliance to the energy m...

Page 43: ... Switch off the appliance Power failure Remote diagnostics Customer Service can use Remote Dia gnostics to access your appliance if you contact them have your appliance connected to the Home Connect server and if Remote Diagnostics is available in the country in which you are using the appliance Tip For further information and details about the availability of Remote Dia gnostics in your country p...

Page 44: ...er relev ant provisions of the Directive 2014 53 EU A detailed RED Declaration of Con formity can be found online at www bosch home com among the addi tional documents on the product page for your appliance 2 4 GHz band 100 mW max 5 GHz band 100 mW max BE BG CZ DK DE EE IE EL ES FR HR IT CY LV LT LU HU MT NL AT PL PT RO SI SK FI SE UK NO CH TR 5 GHz WLAN Wi Fi For indoor use only ...

Page 45: ...e Description End signal 2 0 off 1 quiet 2 medium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 medium 3 loud 4 very loud Set the volume of the audible signal emitted when selecting the but tons Drum cleaning reminder 4 ON OFF Activate or deactivate the reminder to clean the drum Changing the basic settings 1 Set the programme selector ...

Page 46: ...lean and hy gienic Remove all detergent residue spray residue or other residues im mediately Fresh deposits are easier to remove without leaving any residue Keep the appliance door and detergent drawer open after use This allows the residual water to dry reducing odours in the appli ance Cleaning the drum If you often wash at a washing temper ature of 40 C and lower or the appli ance has not been ...

Page 47: ... e g for coffee machines may damage the appliance For this appliance only use descal ing agents that are available from the manufacturer s website or our after sales service Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump Note Please read the safety informa tion Page 4 to ensure that you use the appliance safely 1 Turn of...

Page 48: ... hot detergent solu tion To allow the detergent solution to flow out into the container remove the sealing cap 9 Firmly press on the sealing cap 10 Insert the drain hose into the holder Cleaning the drain pump Note Please read the safety informa tion Page 4 to ensure that you use the appliance safely Requirement The drain pump is empty Page 47 1 Because water may remain in the drain pump remove th...

Page 49: ...pump cap 90 The handle on the pump cap must be in a vertical position 6 Insert the maintenance flap and lock it into place 1 2 7 Close the maintenance flap Before the next wash To prevent unused detergent from flow ing straight into the outlet in the next wash run the Drain programme after you have emptied the drain pump 1 Turn on the tap 2 Insert the mains plug 3 Switch on the appliance 4 Pour 1 ...

Page 50: ...ter outlet hose and secure the connection point using the hose clamp Clean the water inlet filters Clean the filter in the water inlet in the event of blockages or if the water pres sure is too low Emptying the water inlet hose 1 Turn off the tap 2 Set a programme except for Rinse Spin or Drain 3 Start the programme and leave it to run for approx 40 seconds 4 Switch off the appliance 5 Disconnect ...

Page 51: ...te Please read the safety informa tion Page 4 to ensure that you use the appliance safely Requirement The water inlet hose is empty Emptying the water inlet hose Page 50 1 Disconnect the hose from the rear of the appliance 1 2 2 Use pliers to remove the filter 3 Clean the filter with a small brush 4 Reinsert the filter 5 Connect the hose and check for leaks ...

Page 52: ...en Cleaning and servicing 52 2 1 ...

Page 53: ...cked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 47 The water outlet hose is con nected too high Install the water outlet hose at a max imum height of 1 metre Technical specifications Page 64 E 36 25 26 Drain pump is bloc...

Page 54: ...leshooting The appliance is not working The mains plug of the power cord is not plugged in Connect the appliance to the power supply The circuit breaker is faulty Check the circuit breaker in the fuse box There has been a power cut Check whether the lighting in your kit chen or other appliances are working The programme does not start You have not pressed Start Reload Press Start Reload Door is no...

Page 55: ...water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 47 is activated Continue the programme by selecting Spin or Drain and pressing Start Reload Resuming the programme when the programme status is Rinse Hold Page 36 The water outlet hose is con nected too high Install the water outlet hose ...

Page 56: ...aundry to gether in the drum Different sized items of laundry distribute themselves better during the spin cycle Foam detection system switches on a rinse cycle if foam build up is too high Not a fault no action required No water is visible in the drum Water is below the visible area Not a fault no action required Drum jerks after the pro gramme starts This is caused by an internal motor test Not ...

Page 57: ...ppliance Page 16 The appliance feet are not fixed Secure the appliance feet Aligning the appliance Page 16 Transit bolts have not been re moved Removing the transit bolts Page 14 Banging noises rattling in the drain pump Foreign bodies have got into the drain pump Cleaning the drain pump Page 47 Slurping rhythmical suction noise The drain pump is active the detergent solution is pumped out Not a f...

Page 58: ...ibute themselves better during the spin cycle Detergent residue on the damp washing Detergents may contain wa ter insoluble substances that deposit on the laundry Start the Rinse programme Detergent residue on the dry laundry Detergents may contain wa ter insoluble substances that deposit on the laundry Brush out the laundry after washing and drying Home Connect problem Errors Cause Troubleshootin...

Page 59: ... 2 Tighten the screw connection Water is leaking out at the wa ter outlet hose The water outlet hose is dam aged Replace the damaged water outlet hose Water outlet hose is not con nected correctly Connect the water outlet hose cor rectly Water outlet connection types Page 16 Odours Errors Cause Troubleshooting Odours have formed in the ap pliance Humidity and detergent residue may promote the form...

Page 60: ...ion storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 50 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the remaining detergent solu tion Cleaning the drain pump Page 47 6 Detach the hose...

Page 61: ...n the ap pliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appli ance door or prevent it from open ing With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the p...

Page 62: ...ake sure that your appliance is repaired by trained customer service technicians using original spare parts including after the manufacturer s warranty has expired Note Under the manufacturer s war ranty conditions use of the after sales service is free When contacting our customer service you will need the product number E Nr and the production number FD Nr of your appliance The contact details f...

Page 63: ...n on residual moisture based on programme dependent spin speed limit and maximum loads 3 Information for test institutes During a test in compliance with the applicable standard EN60456 you must select the maximal possible spin speed 4 Programme setting at maximum speed for testing and energy labelling in accordance with Directive 2010 30 EU with cold water 15 C These programmes are suitable for c...

Page 64: ...ode 0 43 W Time in networked standby mode Wi Fi 20 min s Networked standby mode Wi Fi 1 0 W Water pressure Minimum 100 kPa 1 bar Maximum 10 kPa 10 bar Length of the water in let hose 150 mm Length of the water outlet hose 150 mm Length of the power cord 210 mm Max draining height 100 cm 1 Depending on the appliance specifications ...

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Page 68: ...vice Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory Robert Bosch Hausgerät...

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