Troubleshooting
en
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Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshooting in-
formation before contacting Customer Service. This will avoid unnecessary costs.
WARNING
Risk of electric shock!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out by trained specialist staff.
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Only use genuine spare parts when repairing the appliance.
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If the power cord of this appliance is damaged, it must be replaced by the manu-
facturer, the manufacturer's Customer Service or a similarly qualified person in
order to prevent any risk.
Error code / Fault display / Signal
Errors
Cause
Troubleshooting
The display goes out and
Start / Reload
flashes.
Energy-saving mode is active
▶
Press any button.
a
The symbol lights up again.
"E:30 / -80"
Drain pipe or water outlet
hose is blocked.
▶
Clean the drain pipe and the water
outlet hose.
Drain pipe or water drain hose
is caught or jammed.
▶
Ensure that the drain pipe and water
drain hose are not kinked or trapped.
Drain pump is blocked.
▶
The water outlet hose is con-
nected too high.
▶
Install the water outlet hose at a max-
imum height of 1 metre.
"E:36 / -25 / -26"
Drain pump is blocked.
▶
"E:60 / -2B"
The unbalanced load detec-
tion system has interrupted
the spin cycle because the
laundry is unevenly distrib-
uted.
▶
Redistribute the laundry in the drum.
Note:
Where possible, mix large and
small items in the drum. Different sized
items of laundry distribute themselves
better during the spin cycle.
The water pressure is low.
No remedial action possible.
The filters in the water inflow
are blocked.
▶
Clean the filters in the water inflow
The tap is turned off.
▶
Turn on the tap.
The water inlet hose is kinked
or jammed.
▶
Ensure that the water inlet hose is not
kinked or jammed.
