NLTroubleshooting
Malfunction
Cause and Troubleshooting
Door cannot be
opened.
▶
Open the door with the emergency release.
Washing water is not
pumped out.
Drain pipe or water drain hose is clogged.
▶
Clean the drain pipe and the water drain hose.
Drain pipe or water drain hose is kinked or
pinched.
▶
Make sure that the drain pipe and the water
drain hose are not kinked or pinched.
Drain pump is clogged.
▶
†Cleaning the drain pump", page 44
is activated.
▶
Resume the program byCentrifugeorDrainto
choose and press .
Water drain hose is connected too high.
▶
Install the water drain hose at a maximum height of 1
meter.
Pump cover not assembled correctly.
▶
Assemble the pump cover correctly.
Detergent dosage is too high.
▶
Immediate measure: mix a tablespoon of fabric
softener with 0.5 l of water and pour this mixture into
the manual dosing compartment (not for outdoor,
sportswear and down textiles).
▶
When the intelligent dosing is activated, reduce the
basic dosing amount
▶
When dosing manually, reduce the amount of
detergent for the next wash with an equal load.
Unauthorized extension mounted on the water drain
hose.
▶
Remove unauthorized extensions from the water
drain hose.
†Connecting the device", page 16
Pump cover is not fully screwed in.
▶
Make sure that the pump cover is screwed into the
device as far as it will go. The pump cover handle
must be vertical.
52