22
en | Troubleshooting
VIP X16 XF E
F.01U.281.864 | V2 | 2012.12
Installation Manual
Bosch Sicherheitssysteme GmbH
7
Troubleshooting
7.1
Contact
If you are unable to resolve a malfunction, please contact your supplier or systems integrator,
or go directly to Bosch Security Systems Customer Service.
The following tables are intended to help you identify the causes of malfunctions and correct
them where possible.
7.2
General malfunctions
Malfunction
Possible causes
Recommended solution
No image transmission to
remote station.
Camera error.
Connect local monitor to the
camera and check the camera
function.
Faulty cable connections.
Check all cables, plugs, contacts
and connections.
No connection
established, no image
transmission.
The unit's configuration.
Check all configuration
parameters.
Faulty installation.
Check all cables, plugs, contacts
and connections.
Wrong IP address.
Check the IP addresses.
Faulty data transmission within
the LAN.
Check the data transmission
with e.g.
ping
.
The maximum number of
connections has been reached.
Wait until there is a free
connection and then call the unit
again.
No audio transmission to
remote station.
Hardware fault.
Check that all connected audio
units are operating correctly.
Faulty cable connections.
Check all cables, plugs, contacts
and connections.
Incorrect configuration.
Check audio parameters.
The audio connection is already
in use by another receiver.
Wait until the connection is free
and then call the unit again.
The unit does not report
an alarm.
Alarm source is not selected.
Check alarm source settings.
No alarm response specified.
Specify the desired alarm
response, change the IP
address, if necessary.
Control of cameras or
other units is not
possible.
The cable connection between
the serial interface and the
connected unit is not correct.
Check all cable connections and
ensure all plugs are properly
fitted.
The interface parameters do not
match those of the other unit
connected.
Make sure that the settings of all
units involved are compatible.
