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1 270 U20 XBC | (09.04.2019)
Bosch eBike Systems
Troubleshooting
The components of the eBike system are continu-
ously monitored automatically. If a fault is detected,
the corresponding fault code will appear on the on-
board computer.
The drive may also be switched off automatically de-
pending on what type of fault has occurred. You can
continue riding at any time without assistance from
the drive, but you should have your eBike checked
before completing any more journeys.
u
Only have repairs performed by a certified bicy-
cle dealer.
Code
Cause
Corrective measures
410
One or more buttons on the on-board
computer are jammed.
Check whether dust and dirt, for example, are causing the
buttons to stick. Clean the buttons if this is the case.
414
Operating unit connection problem
Have all the connections checked
418
One or more buttons on the operating
unit are jammed.
Check whether dust and dirt, for example, are causing the
buttons to stick. Clean the buttons if this is the case.
419
Configuration error
Restart the system. If the problem persists, contact your
Bosch eBike dealer.
422
Drive unit connection problem
Have all the connections checked
423
eBike battery connection problem
Have all the connections checked
424
Communication error between com-
ponents
Have all the connections checked
426
Internal timeout error
Restart the system. If the problem persists, contact your
Bosch eBike dealer. If this error occurs, it is not possible to
view or adjust the tire circumference in the basic settings
menu.
430
On-board computer internal battery
drained
Charge the on-board computer (in the holder or via the
USB port)
431
Software version error
Restart the system. If the problem persists, contact your
Bosch eBike dealer.
440
Internal fault in the drive unit
Restart the system. If the problem persists, contact your
Bosch eBike dealer.
450
Internal software error
Restart the system. If the problem persists, contact your
Bosch eBike dealer.
460
USB port fault
Remove the cable from the USB port of the on-board com-
puter. If the problem persists, contact your Bosch eBike
dealer.
490
Internal fault in the on-board com-
puter
Have the on-board computer checked
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