18
Customer Service
17
Cleaning, Care and Maintenance
Analysis and remedy of common trouble
Tips with good intention
Symptom
Ignition electrode
does not spark
Flame goes out
when the ignition
knob is released
A loud noise when
igniting/burning
Gas hob flames
out easily or a
raised flame
Flame out when
using the thermal
couple
Short and weak
flame
Long and yellow
flames
Unstable burning
Smell
Cause
Battery
Burner
Ignition
electrode
Safety valve
Cap
Throttle
Thermal
couple
Gas source
Throttle
Cap
Cap
Leakage
The dry battery not installed, poor contact
or incorrect installation of batteries
Not installed properly
Ignition electrode and ignition position
are not aligned
The ignition is wet, especially in the
rainy season; or due to food overflows
The pressing and holding time was
too short for the safety solenoid valve
to work properly
Not installed properly
Too much air allowed in the inlet
The protection sensor is dirty
The fitting position deviates from
the small flame range
Too small air inlet
Some flame holes are blocked
Not installed properly
The gas rubber hose is aging,
cracked, fractured or falling off
The main burner is not igniting
Solution
Re-install correctly
Re-install correctly
Adjust discharge distance to
3-4mm
Use a dry, soft cloth to
dry the ignition electrode
Ignite again and hold the knob
down for 3-5 seconds after the
flame has ignited
Gas valve
Not open or not completely open
Ensure the gas valve is fully open
Gas pipeline
There is air in the gas pipeline
Repeat the ignition operation
until the gas ignites
Burner
Caps or other components are not
installed correctly
Re-install these components
correctly
Burner
Clean the dirt out of the burner
holes
Clean out the dirt in the flame holes
Ignition
electrode
It is wet, or dirty due to the overflowing
food
Dry the ignition electrode and
remove any dirt
Gas connecting
hose
The gas hose is flattened or blocked
Adjust or replace the gas
connecting hose
Replace the gas connecting hose
Battery
Insufficient energy
Replace the battery
Re-install correctly
Re-install the cap correctly
Re-adjust the throttle and flame
Clean thermal couple
Adjust the position of thermal
couple properly
Replace the gas cylinder or
adjust the pressure reducing valve
Re-adjust the throttle and flame
Re-ignite after the smell
disappears.
Danger!
Only technicians that have received professional
training and have a qualification for gas hob
maintenance may carry out maintenance operations
for the gas hob. No other person should maintain the
gas hob, to avoid serious consequences.
When your gas hob is malfunctioning, before
contacting our customer service, please refer to
“Analysis and Remedy of Common Trouble” first. If
technicians visit your house and find there is nothing
wrong with your gas hob, you will have to pay the
relevant cost, even if it is during the warranty period.
If you cannot find solution to a problem, turn off the
gas valve and contact our customer service center.
When you contact our customer service, please state
the product code (E-Number), the type of gas you are
using (Gas Type), the model number (Model), the
production date (FD) and the serial number (SER No.).
These information can help us to offer better service,
and save you unnecessary cost. You will find this
information on the nameplate of the gas hob, as
illustrated below.
When you are
using the pulse
ignition, the hob
is not ignited or
has difficulty
igniting
Gas in gas cylinder is used up; the opening
angle of the pressure reducing valve is too
small; otherwise there is a problem with the
gas pressure in the pipeline
The burner holes on the cap are blocked
so that the gas cannot flow out normally
Nameplate
Heat Input
Left Rigtht
3.6 3.6
(kw)
BSH Electrical Appliances (Jiangsu) Co.,Ltd
Model
Appl. Name
E- Number
Gas Pressure
(Pa)
Ignition Power
(V)
Serial No.
FD
Gas Type
Color/Material
Production Licence Number
Xk00-005-00419
DC 1.5
Summary of Contents for PED7230A Series
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