Bosch DVRXEAP01, Installation Manual

Page: 33 / 44

ATM/POS Bridge Troubleshooting | en 33
Bosch Security Systems, Inc. Installation Manual F.01U.171.816 | 1.0 | 2010.09
7 Troubleshooting
If you are unable to capture transaction data, follow these
steps:
1. Check all cable connections.
2. Check the TCP/IP network connection with the ATM/POS
Bridge. Ensure that the IP Address, Subnet Mask, and
Gateway Address are valid and appropriate for the
network.
3. If the recorder has established communication with your
bridge and you cannot capture transaction data, use the
simulation mode (refer to Section 5.2.1 System Menu,
page 18 ) to send sample transactions to the recorder.
4. Check the COM port settings in the bridge. If the
transaction data is being recorded, but displays the wrong
characters, check the COM port settings. The language
setting in the bridge must be the same as the recorder
language setting. Refer to Section 5.2.1 System Menu,
page 18 .
5. Check that the ATM/POS license is enabled in the
recorder, if necessary.