50
en
Simple troubleshooting
Problem
Cause
Solution
Hot water milky or tastes
of coffee.
Milk tube has not been
removed.
Remove the milk tube from the
milk container.
Milk or coffee residue in the
beverage outlet.
Clean the beverage outlet.
Coffee has no “crema”.
Unsuitable type of coffee.
Use a type of coffee with a higher
proportion of robusta beans.
The beans are no longer fresh. Use fresh beans.
The grinding level is not
suitable for the beans.
Adjust the grinding unit to a
finer setting.
Coffee is too “acidic”.
The grinding level is too
coarse. Preground coffee is
too coarse.
Adjust the grinding unit to a
finer setting. Use a finer ground
coffee.
Unsuitable type of coffee.
Change the type of coffee.
Coffee is too “bitter”.
Coffee is ground too finely.
Preground coffee is too fine.
Adjust the grinding level to a
coarser setting. Use a coarser
ground coffee.
Unsuitable type of coffee.
Change the type of coffee.
Coffee tastes burnt.
The brewing temperature is
too high.
Reduce the temperature, see
the section “Drink adjustment”.
Coffee is ground too finely.
Preground coffee is too fine.
Adjust the grinding level to a
coarser setting. Use a coarser
ground coffee.
Unsuitable type of coffee.
Change the type of coffee.
Coffee is too “weak”.
Coffee strength selected is too
weak.
Raise the strength of the
coffee, see the section “Drink
adjustment”.
Ground coffee jammed in the
coffee drawer.
Remove the ground coffee
drawer, clean and dry thoroughly.
Ground coffee sticks in
the coffee drawer.
Ground coffee sticks together. Do not press the ground coffee
firmly into the coffee drawer.
Coffee drawer is damp.
Remove the ground coffee
drawer, clean and dry thoroughly.
The water filter does not
stay in position in the
water tank.
The water filter is not mounted
correctly.
Firmly press the water filter
straight down into the tank
connection.
Bean container sticks
when inserting.
There are beans in the
housing.
Remove the beans.
The coffee grounds are
not compact and are too
wet.
The grinding setting is too fine
or too coarse, or not enough
ground coffee has been used.
Adjust the grinding unit to a
coarser or finer setting, or use
2 level measuring spoons of
ground coffee.
Grinding level adjustment
is stiff.
Too many beans in the
grinding unit.
Dispensing a drink from
coffee beans. Only make any
sub sequent changes to the
grinding level in small steps.
