58
en
Simple troubleshooting
Simple troubleshooting
Problem
Cause
Solution
Strongly fluctuating coffee
or milk froth quality (eg
fluctuation in quantity or
milk froth spraying)
Build-up of limescale in the
appliance
Descale the appliance accord-
ing to the instructions, see the
section “Service programmes”
The suction pipe is blocked
Clean the suction pipe
Drinks cannot be
dispensed
Beverage outlet or one of the
3 connections are blocked
Clean the beverage outlet and
the connections
The drink runs out at
the entire outlet during
dispensing
Lower part of the beverage
outlet is missing
Attach the lower part, see the
section “Cleaning the milk
system”
Too little milk froth, none
at all, or the milk system
is not taking in any milk
Build-up of limescale in the
appliance
Descale the appliance accord-
ing to the instructions, see the
section “Service programmes”
Beverage outlet or one of the
3 connections are blocked
Clean the beverage outlet and
the connections
Milk not suitable for foaming Do not use milk that has
already been boiled Use cold
milk with a fat content of at
least 15%
Beverage outlet or the milk
tubes are not correctly
assembled
Moisten the individual parts and
put them together again
The suction pipe is blocked
Clean the suction pipe
The personally selected
volume is not reached
Coffee dispensing slows
to a trickle or stops
completely
Coffee is ground too finely.
Preground coffee is too fine.
Adjust the grinding level to a
coarser setting Use a coarser
ground coffee
Heavy build-up of limescale in
the appliance
Descale the appliance accord-
ing to the instructions, see the
section “Service programmes”
The brewing unit is soiled
Clean brewing unit, see chapter
“Cleaning the brewing unit”
Hot water milky or tastes
of coffee
Milk tube has not been
removed
Remove the milk tube from the
milk container
Milk or coffee residue in the
beverage outlet
Clean the beverage outlet
Coffee has no “crema”
Unsuitable type of coffee
Use a type of coffee with a higher
proportion of robusta beans
The beans are no longer fresh Use fresh beans
The grinding level is not
suitable for the beans
Adjust the grinding unit to a
finer setting.
Coffee is too “acidic”
The grinding level is too
coarse Preground coffee is
too coarse
Adjust the grinding unit to a
finer setting. Use a finer ground
coffee
Unsuitable type of coffee
Change the type of coffee
