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Troubleshooting & Frequently Asked Questions
Wi-Fi
Can the BCC50 be used without Wi-Fi?
We strongly encourage everyone to use the Wi-Fi capabilities of the thermostat, as it will improve the user experience.
However, it is fully functional without the use of Wi-Fi after the Initial Setup has been completed with your smartphone.
Will the BCC50 support all Wi-Fi systems & routers?
This device only works with 2.4 GHz systems and is NOT compatible with 5.0 GHz systems or web pages that require
additional web authentication.
Trouble Connecting to your Home's Wi-Fi Network?
1.
Make sure that your thermostat is a maximum 20 ft or less from the router/modem without any obstructions (i.e. walls,
floors, ceilings, etc.). If obstructions exist, try moving your thermostat and router/modem closer together.
2.
Before attempting to reconnect your thermostat to your home network, power cycle your router/modem and then your
thermostat. If you have a separate router and modem, make sure that you power cycle the modem first and then the router.
3.
In the event that you still cannot connect to your home’s wi-fi network please contact our support team for further
in-depth technical troubleshooting options.
NOTE:
If you are able to connect to your home network, but the time does not update on the thermostat, you are not fully
connected to the cloud server. Please follow the troubleshooting steps again or contact Bosch Technical Support.
Initial Setup
Trouble connecting to your BCC50 Wi-Fi hotspot during Initial Setup?
Go to your phone's Wi-Fi settings and forget the BCC50 Wi-Fi hotspot. Power cycle the thermostat and attempt the initial
setup again.
Trouble advancing to the Unit Configuration portion of the Initial Setup?
Some devices have longer wait times to transfer from the Wi-Fi hotspot connection to the Unit Configuration. If wait times
exceed 60 seconds, repeat the Initial Setup process.
