32
EXTENDED WARRANTY POLICY & PROCEDURES
Boru Stoves offer a limited extended warranty cover of 6 years on the Carraig Mor 20kW Boiler Stove, from
the date of purchase, including your statutory rights. Please be advised your extended warranty must be
activated within three months of purchase. After this Boru Stoves, will cancel their offer of an extended
warranty. This offer can be availed either by registering online at
http://borustoves.ie/boru-stoves-
warranty/
or with the extended warranty form on page 35 of this user manual. To activate an extended
warranty all Boru Stoves MUST be purchased from an authorised dealer.
The extended warranty applies to the original purchaser of the stove ONLY. THE EXTENDED WARRANTY IS
NON TRANSFERABLE.
This extended warranty is only valid if:
The stove has been installed in accordance with the latest Building Regulations (Technical
Guidance Document F, J & L)
The chimney the stove is connected to is suitable
Only genuine Boru replacement parts are used
All installation and maintenance instructions are adhered to
The stove is operated correctly as described in the manual
The stove is only used to burn fuel as described in the manual
The flue draught reading must be between 12-14 pascals
The extended warranty does NOT cover:
Any damage resulting from the use of fuel not recommended in the manual.
Please note that Boru Stoves cannot cover installation of replacement parts or stoves, injury to
persons or property or any consequential loss - this must be done at the customer’s own expense.
A perceived fault in the stove may be a fault of the plumbing or failure of some other part of the
heating system outside of Boru Stoves control. Before making a claim under extended warranty,
please ensure that the rest of your heating system is working correctly, as any expense incurred by
Boru Stoves or its agents or dealers in recovering or inspecting a perfectly functioning stove will be
at the expense of the stove owner.
Glass is not covered under statutory rights or extended warranty – Heat will not break the glass.
Your Boru Stoves extended warranty does not cover wearable parts, which include grate,
riddler,door rope, glass rope, thermostat,log retainer, ashpan, glass clips,door hinge,door handle
and mechanism, CO
2
pipe inlet etc. A call out charge will apply if our engineer attends any stove
problem which is not related to product failure and/or which is not covered under our terms of
extened warranty cover.
All extended warranty claims must be submitted through the authorised Boru Dealer from whom the
product was originally purchased.
All Boru Stoves are certified with a chimney draught reading of 12-14 pascals. Where the chimney
draught exceeds this reading it is required that a draught stabiliser is installed, please contact an
accredited chimney specialist for further details.
Failure to adhere to this will void your extended warranty.