Bonsaii DocShred Pro 8, Operating Instructions Manual

Page: 18 / 127

18
General Troubleshooting and Fault Clearance
Fault Fault analysis Fault correction
The device does not
operate
Is the electrical connection at the
device and at the socket correct?
Correct the plug connections.
Collection container correctly
positioned?
Correct the fit of the collection container.
Is the power cable damaged?
Replace the power cable or contact your
Bonsaii dealer.
Might the motor have overheated?
Is the symbol flashing?
Wait until the device has cooled down.
Is the paper too thin to be
recognised by the sensors?
Fold the paper or use the manual insert, " " .
Are you trying to shred too much
paper at once?
Reduce the amount of paper and try again.
Cutting mechanism
blocked
Paper jam?
Switch to reverse operation, " " and remove
the excess paper.
Cutting mechanism
doesn't stop
Are pieces of paper or extraneous
material blocking the sensors?
Remove the pieces of paper and try again.
Operating noise is
too loud
Is the surface uneven? Is the
device standing upright?
Position the device on a flat surface.
If the measures above don't help, please contact your Bonsaii dealer.