5
Trouble Shooting
Malfunction
Reason
Solution
Stop Working
Jam
Keep Running
Loud Noise
The power plug is not connected
to the power supply.
The machine head is not aligned
with the jam position of the paper
waste bucket
Power supply voltage is too low
or no power supply
The machine enters the protection
mode due to overheating after
continuous working for a long time.
The thickness of paper is too thin
Overloading is not in contact
Paper jam beyond the rated
shredded paper
Paper dust and other foreign
objects cover the sensor.
The shredder is placed on a
unsuitable place.
Plug in again correctly
Lift the head of the machine and
align it with the paper scrap bucket.
Turn off the power switch and wait
for the voltage to return to be no-
rmal before operating the machine
Wait for the machine to
cool down naturally
Add an opaque paper or fold the
transparent paper multiple times
Reduce paper quantity to an acce-
ptable amount and refeed into the
paper entry
Toggle the switch to the "reverse"
position to eject excess paper
Clean the dust or foreign objects.
Change location
Damage of power cable
Please replace the power cable with
the same parameters. If not, please
contact customer service.
If the above operation can not solve your problem, please contact our customer service
team via email [email protected].
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Dump confetti
