AHD-CUC Universal CAN Converter
Errors
32
V3
In Case of Errors
As a rule:
1.
Determine the cause of the error.
2.
Immediately inform a responsible party on-site.
3.
Depending on the error type, have an authorized specialist
correct it, or correct it on your own.
4.
Correct the error by replacing or repairing the defective parts
(e.g. cables, plugs, etc.).
5.
If the error cannot be determined through the error table, a
device defect cannot be excluded. For repairs, send the device
to the manufacturer’s address or to an authorized specialist
company.
9.2 Error Correction
Error
Possible Cause
Diagnosis/Error Correction
The external PC cannot be
controlled.
AHD-CUC power supply inter-
rupted
Test power supply
Test wires and connections
Configuration missing or incor-
rect
Check the configuration and transfer a
valid configuration to the AHD-CUC, if
necessary
PC operating system is not
supported (Windows 7)
Use a PC with a supported operating
system
CAN bus failure
Check the CAN bus wires and connec-
tions on the AHD-CUC as well as those
on the other connected devices and con-
trol panels.
Device defect
If all measures for error correction fail, the
device is defective. Consequently, it must
be uninstalled and returned to the manu-
facturer for diagnosis.
Seemingly random behavior in
the monitoring system; may
autonomously reset the video
source to the monitoring dis-
play.
The monitoring software incor-
rectly analyzes remote com-
mands in a parallel manner.
This cannot be corrected by the user.
Please contact the manufacturer.
