TROUBLESHOOTING
Problem
Cause
Solution
The burner will not light.
The burner injector is clogged.
Clean the burner injector.
There is low gas supply pressure.
Call your gas supplier.
The burner flame goes off
immediately after ignition.
There is low gas pressure.
Call your gas supplier.
The ignition is delayed.
The main burner carryover ports are
clogged.
Clean the main burner ports.
There is low gas pressure.
Call your gas supplier.
The combustion on the burner is
inadequate.
There is not enough air.
Check the air passageways and burners
for dirt and debris, and clean with
compressed air.
The burner flame is low.
The supply hose is bent or twisted.
Straighten the hose and perform a leak
test.
There is blockage in the burner
injector.
Clean or replace the burner injector.
The emitter glows uneven.
There is blockage in the burner
injector.
Clean or replace the burner injector.
The base is not on a level surface.
Place the heater on a level surface.
The gas pressure is low.
Replace the cylinder with a new
cylinder.
There is slight smoke and odor
during initial operation.
This is residue from the
manufacturing process.
This will stop after approximately 30
minutes of operation.
There is thick black smoke.
There is blockage in the burner.
Turn off the heater and let it cool.
Remove the blockage and clean the
inside and outside of the burner.
The heater produces a whistling
noise when the burner is lit.
Air passageways are blocked.
Check the minimum installation
clearances and air passageways for
debris.
There is air in the gas line.
Operate the burner until the air is
completely purged.
The heater produces a clicking
noise just after the burner is lit
or turned off.
The metal is expanding and
contracting.
This is common with heaters. If noise is
excessive, contact a qualified service
person.
There is a gas odor even when
the control knob is in the OFF
position.
There is a gas leak.
Locate and correct the leak
immediately.
The gas control is defective.
Replace the gas control.
There is a gas odor during
combustion.
There is foreign matter in the gas or
on the burner ports.
Check the gas passageway and burner.
The heater is burning vapors from
paint or impurities in the air.
Stop storing and using odor causing
products near the heater.
There is gas leaking from the
regulator and hose connection, the
valve and pipe connections, and the
pipes.
Locate and correct the leaks, or contact
your gas supplier.
There is carbon build-up.
There is dirt or film on the reflector
and flame screen.
Clean the reflector and flame screen.
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