Troubleshooting PC Connection Issues
Troubleshooting PC Connection Issues
Press and hold the
button on your remote control. Select
→
Edit
in the upper right corner of
Home
Dashboard
. In the Edit mode, set the icon of the HDMI terminal connected to the
PC
to PC to apply the video
and aspect ratio settings that are aligned with the PC.
To connect a different device to the same input terminal, you need to set the icon again because the settings
of the Edit icon will not be automatically restored.
If you experience any of the problems below while using the product, please check the following: There may
be no problem with the product.
The screen remains blank after it is connected to a PC.
Check that the PC is properly connected to the TV.
Turn the TV off and back on using the remote control.
Restart the PC with the TV on.
Make sure that the output resolution set on the PC is set to the HDMI-PC supported resolution of the TV.
To use dual monitors, check that the PC or notebook supports dual-monitor mode.
Reconnect the HDMI cable.
If you have connected the RGB output port of your PC to the
HDMI IN
of your TV, you need an RGB to
HDMI gender.
You will not see anything on the screen if you use an HDMI to RGB gender.
The screen is not fully shown or is lopsided when connected to a PC.
Set the PC’s resolution to one supported by the TV. For more information, see
Being Aware of the
Information
→
Supported Resolution : HDMI-PC in User Guide
.
Set the connected HDMI device's name to PC.
Press and hold the
button on your remote control. Select
→
Edit
in the upper
right corner. Change the icon of the HDMI port connected to
Inputs
to PC and select
Save
.
The sound does not play when the PC is connected with an HDMI cable.
Set TV as the default device in Sound Playback in Control Panel of PC settings.
Consult your manufacturer on whether your graphics card supports HDMI audio output.
Troubleshooting
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