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What this Warranty Covers
Horizon Hobby, Inc., (Horizon) warrants to the original purchaser that the product purchased
(the “Product”) will be free from defects in materials and workmanship at the date of
purchase.
What is Not Covered
This warranty is not transferable and does not cover (i) cosmetic damage, (ii) damage due
to acts of God, accident, misuse, abuse, negligence, commercial use, or due to improper
use, installation, operation or maintenance, (iii) modification of or to any part of the Product,
(iv) attempted service by anyone other than a Horizon Hobby authorized service center, (v)
Product not purchased from an authorized Horizon dealer, or (vi) Product not compliant with
applicable technical regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO OTHER WARRANTY
OR REPRESENTATION, AND HEREBY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES,
INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE PURCHASER
ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL
SUITABLY MEET THE REQUIREMENTS OF THE PURCHASER’S INTENDED USE.
Purchaser’s Remedy
Horizon’s sole obligation and purchaser’s sole and exclusive remedy shall be that Horizon
will, at its option, either (i) service, or (ii) replace, any Product determined by Horizon to be
defective. Horizon reserves the right to inspect any and all Product(s) involved in a warranty
claim. Service or replacement decisions are at the sole discretion of Horizon. Proof of
purchase is required for all warranty claims. SERVICE OR REPLACEMENT AS PROVIDED
UNDER THIS WARRANTY IS THE PURCHASER’S SOLE AND EXCLUSIVE REMEDY.
Limitation of Liability
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL
DAMAGES, LOSS OF PROFITS OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY,
REGARDLESS OF WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, TORT,
NEGLIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN IF HORIZON
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Further, in no event shall the
liability of Horizon exceed the individual price of the Product on which liability is asserted.
As Horizon has no control over use, setup, final assembly, modification or misuse, no liability
shall be assumed nor accepted for any resulting damage or injury. By the act of use, setup
or assembly, the user accepts all resulting liability. If you as the purchaser or user are not
prepared to accept the liability associated with the use of the Product, purchaser is advised
to return the Product immediately in new and unused condition to the place of purchase.
Law
These terms are governed by Illinois law (without regard to conflict of law principals). This
warranty gives you specific legal rights, and you may also have other rights which vary from
state to state. Horizon reserves the right to change or modify this warranty at any time
without notice.
WARRANTY SERVICES
Questions, Assistance, and Services
Your local hobby store and/or place of purchase cannot provide warranty support or service.
Once assembly, setup or use of the Product has been started, you must contact your local
distributor or Horizon directly. This will enable Horizon to better answer your questions and
service you in the event that you may need any assistance. For questions or assistance,
please visit our website at www.horizonhobby.com, submit a Product Support Inquiry, or call
877.504.0233 toll free to speak to a Product Support representative.
Inspection or Services
If this Product needs to be inspected or serviced and is compliant in the country you live
and use the Product in, please use the Horizon Online Service Request submission process
found on our website or call Horizon to obtain a Return Merchandise Authorization (RMA)
number. Pack the Product securely using a shipping carton. Please note that original boxes
may be included, but are not designed to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and insurance for lost or damaged
parcels, as Horizon is not responsible for merchandise until it arrives and is accepted at our
facility. An Online Service Request is available at Horizon Hobby Service Center. If you do
not have internet access, please contact Horizon Product Support to obtain a RMA number
along with instructions for submitting your product for service. When calling Horizon, you will
be asked to provide your complete name, street address, email address and phone number
where you can be reached during business hours. When sending product into Horizon, please
include your RMA number, a list of the included items, and a brief summary of the problem.
A copy of your original sales receipt must be included for warranty consideration. Be sure
your name, address, and RMA number are clearly written on the outside of the shipping
carton.
Notice: Do not ship LiPo batteries to Horizon. If you have any issue with a LiPo
battery, please contact the appropriate Horizon Product Support office.
Warranty Requirements
For Warranty consideration, you must include your original sales receipt verifying
the proof-of-purchase date.
Provided warranty conditions have been met, your Product
will be serviced or replaced free of charge. Service or replacement decisions are at the sole
discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty service will be completed and
payment will be required without notification or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost.
By submitting the item for
service you are agreeing to payment of the service without notification. Service estimates are
available upon request. You must include this request with your item submitted for service.
Non-warranty service estimates will be billed a minimum of ½ hour of labor. In addition
you will be billed for return freight. Horizon accepts money orders and cashier’s checks, as
well as Visa, MasterCard, American Express, and Discover cards. By submitting any item to
Horizon for service, you are agreeing to Horizon’s Terms and Conditions found on our website
Horizon Hobby Service Center.
NOTICE: Horizon service is limited to Product compliant in the country of use and
ownership. If non-compliant product is received by Horizon for service, it will be
returned unserviced at the sole expense of the purchaser.
Limited Warranty
Blade 500 3D Post-Crash Check List
❏
Inspect and identify all damaged parts
❏
Replace all damaged parts
❏
Use threadlock on all metal to metal connections.
❏
Firmly tighten the spindle bolts after repairs.
❏
Tighten the upper and lower main shaft bolts through the nylon in the
locknut.
❏
Make sure the main blade and tail rotor blade directions are correct.
❏
Tighten the main blade bolts through the nylon in the locknut.
❏
Thread the flybar paddles all the way on to the flybar.
❏
Tighten the flybar weight setscrews.
Warranty and Service Contact Information
Country of Purchase
Horizon Hobby
Address
Phone Number / Email Address
United States of
America
Horizon Service Center
(Electronics and engines)
4105 Fieldstone Rd
Champaign, Illinois, 61822 USA
877-504-0233
Online Repair Request visit: www.horizonhobby.com/service
Horizon Product Support
(All other products)
4105 Fieldstone Rd
Champaign, Illinois, 61822 USA
877-504-0233
United Kingdom
Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex, CM18 7NS, United Kingdom
+44 (0) 1279 641 097
Germany
Horizon Technischer Service
Christian-Junge-Straße 1
25337 Elmshorn, Germany
+49 (0) 4121 2655 100
France
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d’Activité du Réveil Matin
91230 Montgeron
+33 (0) 1 60 47 44 70
China
Horizon Hobby – China
Room 506, No. 97 Changshou Rd.
Shanghai, China 200060
+86 (021) 5180 9868
[email protected]
