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Obtaining Technical Assistance
The BNC Support website provides online documents for resolving technical issues with
BNC products at this URL: http://www.berkeleynucleonics.com/model-7500
For all customers who hold a valid end-user license, BNC provides technical assistance 9
AM to 5 PM Eastern Time, Monday to Friday. Contact us at
or by calling
+1.415.453.9955
or
+1.800.234.7858
.
Before contacting Support, please have the following information available:
RTSA7500's serial number. The serial number S/N is located on the identification
label on the RTSA7500's underside;
version of BNC firmware you are using, potentially including version of GUI
and/or API libraries to third-party applications; and
the operating system you are using.