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Replacing the Filters
Please make sure the Metal Ball Valve is turned off to ensure water flow is stopped before removing the filter
Replacing the filters have never been so simple. By default, the filters will be locked; simply unlock the filter then twist and pull it
down to remove. Please follow guided diagrams below.
To install the new filter, simply push up and turn back into place then lock the filter by turning the nozzle clockwise until you hear
the click once more. You will receive an automated email when the filters are due replacement. The email will consist of link(s)
to the replacement filter(s) if you have not purchased them yet.
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Important Note for New Installation and Replacement Filters*
You may get a metallic or an initial unpleasant taste / odour, this is due to the nano-particles within the filtration system. Simply
flush the system by letting the water run for 15 minutes, then again after an hour or two later. Repeat this process a few times
and the taste will improve as the filters would have been flushed. Also, do bear in mind that the taste will require getting used to,
as the fresh filtered water will not taste like bottled water nor hard tap water.
To unlock the filter, turn the nozzle
anti-clockwise until you hear a click.
Once unlocked, simply turn the filter clockwise / towards the left (follow the arrow on the
bottom of the filter) and you can pull it down once completely released.
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