38
EN
TROUBLESHOOTING
Problem
Possible cause
Solution
Soot formation
Wrong fuel
Use only 100 % bio
ethanol.
Burner slot covered by
objects.
Expose the burner
opening and place the
decoration only around
the burner slot.
Burning time too short
Wrong fuel (e.g. gel,
alcohol)
Use only 100 % bio
ethanol.
Burner is not
completely filled.
Extinguish the burner,
refill after 30 minutes
of cooling.
Flames too high
Wrong fuel (e.g. gel,
alcohol)
Use only 100 % bio
ethanol.
Flame does not go out
when the slide is closed.
Can happen with larger
burners because the
ethanol vapor seeks
a way through every
small opening.
Repeat the closing
process several times
and faster to interrupt
the oxygen supply.