Any operation. Any asset. Anywhere. 9555 Docking Station User Guide v1.3
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TROUBLESHOOTING
The following are troubleshooting recommendations to help resolve the most common problems
encountered when using this product. Before attempting these tests, it is important to review the
‘Preparations’ section in the 9555 Docking Station Quick Start Guid
e.
Booting the System
1)
Verify that the Iridium Handset PIN code is turned off and
there is sufficient battery power.
2)
Install phone in Docking Station as per the instructions
provided earlier in this manual.
3)
Lock the Handset in place using the latch located in the
upper left-hand corner of the device.
4)
The 9555 Handset will power up automatically or turn off
and re-start depending on the state of the 9555 when
docked. Press the RESET button to initiate a system re-boot.
NOTE
: If the Dock cannot sync with the phone, the LED (
A
) will
continue to blink; the Dock will eventually re-boot itself and try
to sync again. When the top LED turns solid, the phone will
remain on, and the Dock is ready for use. If the LED keeps
blinking and the Dock continues to re-boot, the most common
problem is poor Iridium signal strength.
Checking Signal Strength
Follow these steps to check signal strength to the Handset while
installed in the Dock:
1)
Remove power from the Docking Station.
2)
Turn only the Iridium Handset on while still in the Dock.
3)
Verify that the phone registers with Iridium network and
signal strength shows at least 4 out of 5 bars on the display.
4)
Place a call directly using the handset’s keypad and verify
signal strength stays at 4 to 5 bars once the call is connected.
5)
If signal strength drops below 4 bars during any of these
tests, check the antenna location for obstructions and/or
confirm antenna cable length has not been exceeded.
NOTE
: Each cable splice will reduce signal strength so it’s
important to keep slices to a minimum.
